Test bank for management skills and applications 13th edition rue

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Chapter 01
Management in a Diverse Workplace

True / False Questions
1. (p. 3) Management is a form of work that involves deciding the best way to use an
organization's resources to produce goods or provide services.
TRUE

Difficulty: Easy

2. (p. 3) Medium and large organizations may have multiple levels of management. The three
primary levels of management are: Senior Management, Advisory Committee Management
and Supervisory Management.
FALSE

Difficulty: Medium

3. (p. 3) Top or senior managers establish the objectives of the organization, formulate the steps
to accomplish them and allocate appropriate resources.
TRUE

Difficulty: Medium

4. (p. 4) Middle managers make sure that day-to-day operations run smoothly.
FALSE

Difficulty: Medium

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5. (p. 5) A management pyramid (bottom to top) would list the following managers from each
level: crew leaders, senior vice presidents and chief executive officers.
FALSE

Difficulty: Easy

6. (p. 5) Controlling is the activity which measures the performance of an organization to ensure
that financial goals are met.
TRUE

Difficulty: Easy

7. (p. 5) Holding regular meetings where employees can ask questions is an example of
leading.
TRUE

Difficulty: Easy

8. (p. 6) When a manager is making changes in policies, resolving conflicts or deciding how
best to utilize his resources, he is performing a decision-making role.
TRUE

Difficulty: Medium

9. (p. 6) Senior managers divide their time about equally among the five managerial activities.
TRUE

Difficulty: Medium

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10. (p. 6) Middle managers spend most of their time leading and planning.
FALSE

Difficulty: Easy

11. (p. 5) All management skill sets are easy to place into finite categories - as each job has
specific descriptions.
FALSE

Difficulty: Medium

12. (p. 6) Conceptual skills help managers understand how different parts of a business relate to
one another.
TRUE

Difficulty: Easy

13. (p. 7) To perform a particular job, the following three types of Management skills have been
identified:
a) Organizational skills b) Human Relations skills and c) Technical Skills
FALSE

Difficulty: Medium

14. (p. 7) A manager who interacts with peers and others outside the organization to gain

information is known as a relationship builder.
TRUE

Difficulty: Medium

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15. (p. 7) Technical skills are important at all levels of the management.
FALSE

Difficulty: Easy

16. (p. 7) Conceptual skills are most important at the senior management level.
TRUE

Difficulty: Easy

17. (p. 11) Greater diversity will always create new problems for companies as they have to
translate verbal and written materials into several languages.
FALSE

Difficulty: Easy

18. (p. 9) Increase in information availability and technological change spurts growth in
manager's role in training.
TRUE

Difficulty: Medium

19. (p. 9) The problems women and minorities face in winning promotions to senior
management positions gave rise to the term glass ceiling.
TRUE

Difficulty: Easy

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20. (p. 10) People with differing physical abilities are also included in defining diversity in the
workforce.
TRUE

Difficulty: Easy

21. (p. 10) Even though companies are becoming increasingly global, the focus on diversity is
localized and defined in Western terms.
FALSE

Difficulty: Medium

22. (p. 11) Increased organizational factionalism entails an increase in time to deal with specialinterest and advocacy groups.
TRUE

Difficulty: Hard

23. (p. 11) When starting out, entrepreneurs must perform many of the basic management
functions that professional managers perform.

TRUE

Difficulty: Medium

24. (p. 12) Entrepreneurs and professional managers have similar personal characteristics.
FALSE

Difficulty: Medium

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25. (p. 13) According to the Small Business Administration (SBA), a company is considered a
small business if it has less than 100 employees.
TRUE

Difficulty: Easy

26. (p. 13) Small businesses and large businesses tend to produce an equal amount of
innovations.
FALSE

Difficulty: Easy

27. (p. 13) Intrapreneurship is a term that defines entrepreneurs within a large or medium-sized
company.
TRUE

Difficulty: Medium

28. (p. 13) Most businesses do not encourage managers to think like entrepreneurs as the
managers might develop new products and services and start their own companies.
FALSE

Difficulty: Medium

29. (p. 13) Intrapreneurs take risks in much the same manner as entrepreneurs.
FALSE

Difficulty: Medium

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30. (p. 14) Managers do not have to possess all adequate information as they can access it using
modern computers in the new information age.
FALSE

Difficulty: Medium

Multiple Choice Questions
31. (p. 3) All of the following are levels of management except
A. top management.
B. supervisory management.
C. board of directors.
D. middle management.
E. senior management.

Difficulty: Easy

32. (p. 3) The process of deciding the most effective way to use an organization's resources for
production of goods and/or services is called
A. management.
B. resource planning.
C. strategic objective setting.
D. planning.
E. strategic execution.

Difficulty: Medium

33. (p. 4) A _____ is a member of senior management.
A. supervisor
B. CFO
C. department head
D. shift manager
E. sales representative

Difficulty: Easy

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34. (p. 4) A department head is a member of _____ management.
A. junior
B. senior
C. middle
D. supervisory

E. lower

Difficulty: Easy

35. (p. 4) A grocery store manager is a member of _____ management.
A. middle
B. senior
C. junior
D. supervisory
E. conventional

Difficulty: Easy

36. (p. 4) _____ management includes department heads and district sales managers.
A. Middle
B. Senior
C. Junior
D. Supervisory
E. First-level

Difficulty: Medium

37. (p. 4) Plans of acquiring a competitor are overseen by the company's _____ management.
A. global
B. senior
C. supervisory
D. sales and marketing
E. middle

Difficulty: Medium

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38. (p. 4) _____ managers make sure that day-to-day operations run smoothly.
A. Middle
B. Senior
C. Junior
D. Supervisory
E. Strategy

Difficulty: Easy

39. (p. 3-4) Senior managers make decisions about the company's
A. direction.
B. day-to-day problems.
C. objectives.
D. resources.
E. goals.

Difficulty: Easy

40. (p. 5) A manager who sets a goal to increase profits by 5 percent is engaged in
A. supervising.
B. mandating.
C. planning.
D. controlling.
E. organizing.

Difficulty: Medium

41. (p. 5) Providing guidance and encouragement to the employees to better their performance
at work is an example of
A. planning.
B. controlling.
C. organizing.
D. leading.
E. staffing.

Difficulty: Medium

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42. (p. 5) Holding regular meetings where employees can ask questions is an example of
A. supervising.
B. staffing.
C. leading.
D. organizing.
E. controlling.

Difficulty: Easy

43. (p. 5) When a manager is deciding on what kind of people his organization needs to meet its
goals and then recruits, selects and trains the right people he is
A. planning.
B. organizing.
C. staffing.

D. leading.
E. controlling.

Difficulty: Easy

44. (p. 5) A grocery store manager who sets up a team of employees to restock shelves is
A. supervising.
B. staffing.
C. planning.
D. organizing.
E. controlling.

Difficulty: Medium

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45. (p. 5) _____ involves grouping and assigning activities and providing authority to
employees.
A. Planning
B. Organizing
C. Staffing
D. Leading
E. Controlling

Difficulty: Medium

46. (p. 6) The middle managers spend most of their time between _____ and ______.
A. planning, leading.

B. organizing, planning.
C. leading, controlling.
D. staffing, leading.
E. organizing, controlling.

Difficulty: Easy

47. (p. 6) Most senior managers spend majority of their time
A. organizing and staffing.
B. leading and controlling.
C. planning.
D. leading, controlling, and staffing.
E. divided equally among the five management activities.

Difficulty: Medium

48. (p. 6) _____ involves measuring performance against goals.
A. Supervising
B. Mandating
C. Planning
D. Organizing
E. Controlling

Difficulty: Medium

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49. (p. 6) Interacting with people in the same field for building a network is part of a manager's

_____ role.
A. interpersonal
B. planning
C. information
D. decision-making
E. strategic

Difficulty: Easy

50. (p. 6) _____ requires a manager to analyze financial records and make changes if set
standards are not being met.
A. Supervising
B. Staffing
C. Controlling
D. Organizing
E. Leading

Difficulty: Easy

51. (p. 6) Effective usage of a manager's authority is encouraged by role definitions such as
A. interpersonal roles.
B. information-related roles.
C. decision-making roles.
D. all of the above
E. none of the above

Difficulty: Medium

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52. (p. 6) Most managing activities
A. overlap.
B. inter-relate.
C. amalgamate.
D. focus on goal orientation.
E. are redundant.

Difficulty: Medium

53. (p. 6) Working to resolve conflicts is part of a manager's _____ role.
A. interpersonal
B. authority
C. controlling
D. decision-making
E. conceptual

Difficulty: Medium

54. (p. 7) When a manager decides to work on a major contract with another organization, he is
playing the role of a
A. resource director.
B. spokesperson.
C. entrepreneur.
D. negotiator.
E. leader.

Difficulty: Medium

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55. (p. 7) A manager who serves as an official representative of the organization is filling a
_____ role.
A. leader
B. relationship builder
C. figurehead
D. spokesperson
E. resource director

Difficulty: Medium

56. (p. 7) Interacting with others to gain information is an example of a _____ role.
A. leader
B. relationship builder
C. figurehead
D. spokesperson
E. resource director

Difficulty: Medium

57. (p. 7) Working to guide and motivate staff is an example of a _____ role.
A. spokesperson
B. relationship builder
C. figurehead
D. leader
E. resource director

Difficulty: Easy

58. (p. 7) Receiving and collecting information is part of a manager's _____ role.
A. negotiating
B. controlling
C. figurehead
D. monitoring
E. resource director

Difficulty: Hard

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59. (p. 7) Distributing information throughout the organization is part of a manager's _____
role.
A. communicator
B. relationship builder
C. figurehead
D. spokesperson
E. resource director

Difficulty: Hard

60. (p. 7) Distributing information outside the organization is part of a manager's _____ role.
A. communicator
B. relationship builder
C. figurehead
D. spokesperson

E. resource director

Difficulty: Medium

61. (p. 7) Making an effort to initiate change is part of a manager's _____ role.
A. leader
B. entrepreneur
C. disturbance handler
D. negotiator
E. resource director

Difficulty: Medium

62. (p. 7) Stepping in when a subordinate suddenly leaves is part of a manager's _____ role.
A. leader
B. entrepreneur
C. disturbance handler
D. negotiator
E. resource director

Difficulty: Medium

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63. (p. 7) Making decisions about allocating personnel across departments is part of a manager's
_____ role.
A. leader
B. entrepreneur

C. disturbance handler
D. negotiator
E. resource director

Difficulty: Easy

64. (p. 7) Establishing the details of supplier contracts is part of a manager's _____ role.
A. leader
B. negotiator
C. disturbance handler
D. entrepreneur
E. resource director

Difficulty: Easy

65. (p. 6) Decision-making, planning and organizing activities require _____ skills.
A. human relation
B. technical
C. conceptual
D. intuitive
E. industry-specific

Difficulty: Medium

66. (p. 6) Conceptual skills are most important at the
A. supervisory management level.
B. board of directors level.
C. vice-president's level.
D. district manager's level.
E. entry level

Difficulty: Medium

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67. (p. 8) Technical skills are _____ important at _____ levels of management.
A. equally; all
B. most; middle
C. least; middle
D. most; low
E. most; high

Difficulty: Medium

68. (p. 12) Some characteristics of being an entrepreneur are that
A. entrepreneurs start with an idea for creating or modifying a product or service.
B. entrepreneurs own their businesses, but they are restricted to a few types of ownership.
C. some entrepreneurs are sole proprietors.
D. entrepreneurs start with an idea for creating or modifying a product or service and
entrepreneurs own their businesses, but they are restricted to a few types of ownership.
E. entrepreneurs start with an idea for creating or modifying a product or service and some
entrepreneurs are sole proprietors.

Difficulty: Hard

69. (p. 8) Management principles are typically developed through observation and
A. benchmarking.
B. best practices.

C. deduction.
D. induction.
E. intuition.

Difficulty: Medium

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70. (p. 9) Some of the factors that could improve the quality of work life include all of the
following except
A. safe and healthy work environments.
B. opportunity for personal and professional growth.
C. work culture that compensates for the lack of a personal or social life.
D. the right to privacy and free speech.
E. opportunity to use and develop individual capabilities.

Difficulty: Medium

Essay Questions
71. (p. 4) Briefly describe the responsibilities of senior, middle and supervisory managers.
Senior Management: Are responsible for establishing goals or objectives for the organization,
decides on what actions are necessary to meet those objectives and how to utilize the
organization's resources. CEO's, CFO's and Senior Vice Presidents are considered Senior
Management.
Middle Management: Is responsible for achieving the goals set by senior management.
Department heads and Sales managers fall in this category.
Supervisory Management: Is responsible for ensuring that the day-to-day operations are
running smoothly. Crew leaders and Foremen are part of the Supervisory management team.

Difficulty: Medium

72. (p. 5, 6) Describe the five major tasks of management.
Planning: Deciding what objectives to pursue and what to do to achieve those objectives;
Organizing: Grouping activities, assigning activities, and providing the authority necessary to
carry out the activities.
Staffing: Determining human resource needs and recruiting, selecting, training, and
developing human resources.
Leading: Directing and channeling human behavior toward the accomplishment of objectives.
Controlling: Measuring performance against objectives, determining the causes of deviations,
and taking corrective action where necessary.

Difficulty: Hard

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73. (p. 6, 7) Briefly describe the three different management skills that managers need to perform
their jobs.
There are three different skills that all managers must possess. They are Conceptual Skills,
Human Relations Skills and Technical Skills:
Conceptual Skills help managers understand how different parts of an organization relate to
one another and to the business as a whole;
Human Relations Skills: Needed by managers to understand and work well with people;
Technical Skills: Specific abilities that people use to perform their jobs.

Difficulty: Medium

74. (p. 7; Fig. 1.4) Explain five decision-making roles of management.
Entrepreneur role: Manager initiates change.
Disturbance handler role: Manager decides how conflicts between subordinates should be
resolved and steps in when needed.
Resource director role: Manager decides how the organization will use its resources.
Negotiator role: Manager decides to negotiate major contracts.
Figurehead: Manager serves as an official representative of the organization or unit.
Relationship builder: Manager interacts with peers and with people outside the organization.
Leader: Manager guides and motivates staff and acts as a positive influence in the workplace.
Communicator: Manager distributes information within the organization.
Spokesperson: Manager distributes information outside the organization.
Monitor: Manager receives and collects information.

Difficulty: Medium

75. (p. 7; Fig. 1.4) Identify and discuss the interpersonal roles associated with management.
Figurehead role: The manager serves as an official representative of the organization or unit;
relationship builder role: Manager interacts with peers and with people outside the
organization to gain information; leader role: Manager guides and motivates staff and acts as a
positive influence in the workplace.

Difficulty: Medium

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76. (p. 7) Describe the informational roles of a manager.
Monitor: Manager receives and collects information;
Communicator: Manager distributes information within the organization;

Spokesperson: Manager distributes information outside the organization.

Difficulty: Medium

77. (p. 10) Contrast the current state of workplace diversity with that of the past. What does the
future likely hold with respect to workplace diversity?
In the 1960s, White males dominated most businesses; most managers managed people with
backgrounds similar to their own; The trend toward greater diversity is expected to continue
over the next 50 years allowing organizations to respond not only to diverse groups of
employees but customers as well.
Diversity must also be defined in global terms as the more and more companies begin to
globalize. Diversity must not be defined in Western terms as was before.

Difficulty: Medium

78. (p. 11) Identify some of the challenges that entrepreneur's might face when establishing a
business.
Being an entrepreneur is much more riskier than than being a professional manager. Without
the right skills and a lot of hard work, entrepreneurs can go out of business and lose all the
money invested in their company. Many entrepreneurs like the idea of making decisions and
being their own bosses, however, the decisions they make can be detrimental to their business
as they must be willing to take risks.

Difficulty: Medium

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79. (p. 12) What can managers do to encourage entrepreneurship within an organization?

Develop a system that supports and encourages people to champion their new ideas or
products; tolerate failures; establish effective communication systems.

Difficulty: Easy

80. (p. 14) Outline the factors that help managers deal with the challenges of the new
information age.
Identifying and acquiring adequate information historically have been two of the biggest
challenges of managers. The advent of the computer age has greatly altered not only the
availability of information but also the manner in which it is identified and acquired. The
phenomenal improvements in computer hardware have been accompanied by improvements
in software and user compatibility. Modern computers are much more user friendly than those
of the past. Managers today do not need to know sophisticated programming languages and
computer jargon to use computers.

Difficulty: Medium

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