Test bank for human relations in organizations applications and skill building 8th edition lussier

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Chapter 01
Understanding Behavior, Human Relations, and Performance
True / False Questions

1. According to the myths of human relations, technical skills are more important than human
relations skills.
True False

2. According to recruiters at major corporations, seeking employees with stronger technical
skills is a greater issue as compared to human relations skills.
True False

3. A leader can be highly effective even with poor human relations skills.
True False

4. Leadership skills cannot be developed.
True False

5. When a manager expects high levels of performance from employees, that manager is
expressing his or her needs.
True False

6. Conflicts usually arise because of a lack of a win-win situation.
True False

7. Creating a win-win situation applies to human relations at all levels, not just managementemployee relations.
True False

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8. An employee giving a presentation to coworkers is an example of public relations.
True False

9. Group behavior consists of the things two or more people do and say as they interact.
True False

10. The three levels of behavior are individual, organizational, and global.
True False

11. Human relations take place at the individual and organizational levels.
True False

12. Human resource management is the collective behavior of an organization's individuals
and groups.
True False

13. A formal organizational chart shows the multiple human relations interactions that are
possible throughout the organization.
True False

14. Performance is always considered "high" when objectives are met.
True False

15. Performance levels are more meaningful when compared to past performance or the
performance of others within and/or outside the organization.
True False

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16. A system is a set of two or more interactive elements.
True False

17. Under the systems effect, each person affects the whole group/organization.
True False

18. An organization's performance is based on the independent performance of each
individual and group.
True False

19. While people are the foundation of the organization, behavior and human relations are the
foundation supporting performance.
True False

20. Frederick Taylor, known as the Father of Scientific Management, paid particular attention
to the social needs of employees.
True False

21. Robert Owen was considered the first manager-entrepreneur to understand the need to
improve the work environment and the employee's overall situation.
True False

22. Happy workers are always more productive than unhappy workers.
True False

23. Informal work groups have a powerful influence within an organization.
True False

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24. Popular employees move higher up the management ladder faster than those who are not
popular.
True False

25. Managers always control the motivating factors of employees.
True False

26. During the 1960s, William Ouchi published Theory X.
True False

27. Total quality management gained popularity in the 1980s.
True False

28. Having a poor memory for failure leads to happiness.
True False

29. Admitting you're wrong is often interpreted as a sign of weakness.
True False

30. Human relations problems often occur when the psychological contract is not met.
True False

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Full file at />Multiple Choice Questions

31. All of the following are true about human relations EXCEPT:
A. technical skills are not more important than human relations skills.
B. good human relations is not a factor that makes you more successful on the job.
C. human relations are more than common sense.
D. diversity is overemphasized.

32. Conflicts usually arise due to the lack of a(n) ______ situation.
A. win-lose
B. organizational
C. win-win
D. controlled

33. The _____ approach realizes that an organization employs a whole individual, not just his
or her job skills.
A. total opportunity
B. total person
C. total skills
D. total employee

34. _____ fuels behavior.
A. Performance
B. Win-win situation
C. Holistic approach
D. Human relations

35. Behavior is what people _____.
A. see and say
B. do and say

C. learn and say
D. hear and say

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36. Human relations take place at the _____ levels.
A. individual and group
B. group and organizational
C. individual, group, and organizational
D. individual and organizational

37. Level three of behavior focuses on:
A. the behavior of any one person in the organization.
B. on the behavior and human relations within groups.
C. on the behavior and human relations within and between groups.
D. the organization as a whole.

38. Which of the following statements about performance is incorrect?
A. Performance is a relative term.
B. Performance is usually measured on a continuum.
C. Performance cannot be high if profits are down.
D. Present performance is usually compared to prior periods.

39. _____ is the extent to which expectations or objectives have been met.
A. Performance
B. Excellence
C. Attainment
D. Resource management

40. Which of the following approach focuses on the whole system with an emphasis on the
relationships between its parts?
A. Performance
B. Systems
C. Attainment
D. Person

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41. Industrialist and social theorist Robert Owen believed that:
A. analyzing and redesigning jobs more efficiently would lead to mass production.
B. happy worker is a productive worker.
C. profit would increase if the employees worked shorter hours, were paid adequately, and
were provided with sufficient food and housing.
D. workers always acted rationally and were motivated simply by money.

42. During the depression of the 1930s, _____ forced management to meet employees' needs
for better working conditions, higher pay, and shorter hours.
A. government agencies
B. tight labor markets
C. unions
D. increased competition

43. __________ introduced transactional analysis.
A. Eric Berne
B. Frederick Taylor
C. Robert Owen

D. Peter Drucker

44. Total quality management gained popularity in the _____.
A. 1970s
B. 1980s
C. 1960s
D. 1990s

45. ______ integrates common business practices in the United States and Japan into middleground framework appropriate for use in the United States.
A. Theory A
B. Theory X
C. Theory Y
D. Theory Z

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46. Avoiding criticizing, condemning, or spreading rumors is associated with which of the
following guideline to human relations?
A. Being positive
B. Being optimistic
C. Listening to people
D. Helping others

Short Answer Questions

47. What is an organization and why is it created?

48. What does the systems approach focus on?

49. Name three areas of behavioral science on which human relations is based.

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50. What was Robert Owen's contribution to the subject of human relations?

51. To what does the Hawthorne Effect refer?

52. What is psychological contract?

53. What is the best way to get what you want from other people?

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54. There are three ways to solve a human relations problem. What are they?

Essay Questions

55. Explain why human relations skills are important.

56. Discuss the goal of human relations.

57. Describe the relationship between individual and group behavior and organizational
performance.

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58. Describe the relationship between behavior, human relations, and organizational
performance.

59. Briefly describe the history of the study of human relations.

60. State some of the trends and challenges in the field of human relations.

61. Explain the nine guidelines for effective human relations.

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62. Identify your personal low and high human relations ability and skill levels.

63. Identify five personal human relations goals for the course.

64. In your own words, explain why human relations skills are important to you. How will
they help you in your career?

65. Give an example, personal if possible, of a situation when the goal of human relations was
met. Explain how the individual's needs were met and the organizational objectives achieved.

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66. Give a specific example, personal if possible, that supports the total person approach.
Explain how an individual's job performance was affected by off-the-job problems.

67. Give two specific examples of your involvement in human relations--one positive and one
negative. Also identify the level of behavior for each example.

68. Give two specific examples of how human relations affected your performance—one
positive and the other negative. Be specific in explaining the effects of human relations in
both cases.

69. Give a specific example, personal if possible, of the Hawthorne effect . It could be when a
teacher, coach, or boss gave you special attention that resulted in your increased
performance.

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70. Explain how one of the trends and challenges could personally affect your human
relations.

71. Do you believe that you can and will develop your human relations abilities and skills
through this course? Explain your answer.

72. Which two of the nine to human relations guidelines need the most effort on your part?
Which two need the least? Explain your answers.

73. Give a specific example of a human relations problem in which you elected to change
yourself rather than the other person or situation. Be sure to identify your changed behavior.

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74. In your opinion, which myth about human relations holds back the development of human
relations skills more than any of the others?

75. Which person's contribution to the history of human relations do you find to be the most
impressive?

76. Which one of the trends or challenges do you believe is the most relevant to the field of
human relations?

77. Which one of the nine guidelines to effective human relations do you think is the most
important?

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78. Of the three ways to handle human relations problems, which ones are the easiest and
hardest for you?

79. Of the intrapersonal, interpersonal, and leadership skills, which one is your strongest?
Your weakest?

Multiple Choice Questions

80. James gave the board of directors a presentation on the product launch plan for their new

product. His presentation was highly appreciated as it covered most of the queries that the
directors had about this launch. This example best illustrates __________.
A. behavior
B. performance
C. total person approach
D. human relations

81. My boss let me out early from work to see my son play in a football game. All I had to do
was get all my work done for the day before I left. This example best illustrates _______.
A. behavior
B. performance
C. the goal of human relations
D. human relations

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Full file at />True / False Questions

82. An employee receiving training on the first day of work is an example of human
relations.
True False

Multiple Choice Questions

83. Jenny and Mary work on a project together and attend department meetings. Their actions
are considered as:
A. behavior.
B. performance.
C. systems effect.

D. human relations.

84. The members of the marketing department are having a meeting. There is a lot of
disagreement over the content of the next ad. This example best illustrates what level of
behavior?
A. Individual
B. Group
C. Organizational
D. Customary

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Full file at />True / False Questions

85. The manager is developing a part-time employee work schedule for the next week. This
example best illustrates the organizational level of behavior.
True False

86. The production department just set a record for the highest number of units made in an
eight-hour period. This example best illustrates the goal of human relations.
True False

87. The production manager is having a discussion with the team members on the best ways
to meet the excessive product demands within the stipulated time frame. This example best
illustrates group performance.
True False

Multiple Choice Questions

88. _____ failed to recognize the social needs of employees.
A. Elton Mao
B. Robert Owen
C. Tom Peters
D. Frederick Taylor

True / False Questions

89. Frederick Taylor conducted research to determine the characteristics of successful
organizations.
True False

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90. Robert Owen refused to employ children under the age of 11.
True False

91. Eric Berne introduced transactional analysis (TA).
True False

92. Elton Mayo developed Theory Z.
True False

93. Technology has enabled the innovation and speed we have now in the global economy.
True False

94. External factors play an important role in affecting a firm's competition levels.
True False

Fill in the Blank Questions

95. The focus of level _______ is on the behavior and human relations within and between
groups.
________________________________________

96. _____ behavior is the collective behavior of an organization's individuals and groups.
________________________________________

97. _____ is the extent to which expectations or objectives have been met.
________________________________________

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98. _____ and human relations are the foundation supporting performance.
________________________________________

99. Edward Lawler suggested the use of ___________ management, which includes greater
levels of participation at the lowest level of the organization.
________________________________________

100. The ________________ is the shared expectations between people.
________________________________________

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Chapter 01 Understanding Behavior, Human Relations, and Performance
Answer Key

True / False Questions

1. (p. 4) According to the myths of human relations, technical skills are more important than
human relations skills.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1

2. (p. 4) According to recruiters at major corporations, seeking employees with stronger
technical skills is a greater issue as compared to human relations skills.
FALSE
Recruiters at major corporations say technical skills are not an issue; they seek job candidates
with strong human relations skills.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1

3. (p. 4) A leader can be highly effective even with poor human relations skills.
FALSE
Effective leaders usually have good human relations skills.

Bloom's Taxonomy: Knowledge
Difficulty: Medium

Learning Objective: 1

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4. (p. 5) Leadership skills cannot be developed.
FALSE
Research supports that leadership skills can be developed.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1

5. (p. 5) When a manager expects high levels of performance from employees, that manager is
expressing his or her needs.
FALSE
It means that the manager is identifying organizational objectives.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

6. (p. 5) Conflicts usually arise because of a lack of a win-win situation.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 2

7. (p. 5) Creating a win-win situation applies to human relations at all levels, not just
management-employee relations.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

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8. (p. 5) An employee giving a presentation to coworkers is an example of public relations.
FALSE
This is an example of human relations.

Bloom's Taxonomy: Comprehension
Difficulty: Easy
Learning Objective: 2

9. (p. 6) Group behavior consists of the things two or more people do and say as they interact.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

10. (p. 6) The three levels of behavior are individual, organizational, and global.
FALSE
The three levels of behavior are individual, group, and organizational.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

11. (p. 6) Human relations take place at the individual and organizational levels.
FALSE
Human relations take place at the group and organizational levels.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

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12. (p. 7) Human resource management is the collective behavior of an organization's
individuals and groups.
FALSE
Organizational behavior is the collective behavior of an organization's individuals and groups.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 2

13. (p. 8) A formal organizational chart shows the multiple human relations interactions that are
possible throughout the organization.
FALSE
A formal organizational chart shows only authority and reporting relationships.

Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 2

14. (p. 8) Performance is always considered "high" when objectives are met.
FALSE
Performance is a relative term. For example, if last period's profits were $90,000, you could
say that $100,000 this period is a high level of performance. However, if past profits have
consistently been $125,000, the level of performance may be considered low.

Bloom's Taxonomy: Comprehension
Difficulty: Medium
Learning Objective: 3

15. (p. 8) Performance levels are more meaningful when compared to past performance or the
performance of others within and/or outside the organization.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 3

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16. (p. 9) A system is a set of two or more interactive elements.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 3

17. (p. 9) Under the systems effect, each person affects the whole group/organization.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 3

18. (p. 9) An organization's performance is based on the independent performance of each
individual and group.
FALSE
It is based on their combined performance.

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 3

19. (p. 10) While people are the foundation of the organization, behavior and human relations
are the foundation supporting performance.
TRUE

Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 4

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