Test bank for using MIS 4th edition by kroenke

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Using MIS, 4e (Kroenke)
Chapter 1 The Importance of MIS
1.1 True/False Questions
1) Because of Moore's Law, the cost of data communications and data storage is essentially zero.
Answer: TRUE
Page Ref: 4
Difficulty: Easy
LO: 1
2) Today, because of Moore's Law, any routine skill can and will be outsourced to the lowest
bidder.
Answer: TRUE
Page Ref: 5
Difficulty: Moderate
LO: 1
3) Abstract reasoning is the ability to make and manipulate models.
Answer: TRUE
Page Ref: 6
Difficulty: Easy
LO: 1
4) A person who is good at collaboration will avoid giving critical feedback to others.
Answer: FALSE
Page Ref: 7
Difficulty: Easy
LO: 1
5) The single most important skill for effective collaboration is being nice to team members.
Answer: FALSE
Page Ref: 7
Difficulty: Easy
LO: 1
6) Non-routine cognitive skills like abstract reasoning and collaboration are something we are

born with—they cannot be learned.
Answer: FALSE
Page Ref: 8
Difficulty: Moderate
LO: 1

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7) According to the five-component framework of IS, computer hardware, software, data,
networks, and procedures are the five components of an information system.
Answer: FALSE
Page Ref: 8
AACSB: Use of IT
Difficulty: Moderate
LO: 2
8) The "people" referred to in five-component framework of information systems are always the
users of the system.
Answer: FALSE
Page Ref: 8
AACSB: Use of IT
Difficulty: Easy
LO: 1
9) The number of components of an information system increases with an increase in the
complexity of the IS.
Answer: FALSE
Page Ref: 8
AACSB: Use of IT
Difficulty: Easy

LO: 2
10) The five-component framework is common to all information systems, from the smallest to
the largest.
Answer: TRUE
Page Ref: 9
AACSB: Use of IT
Difficulty: Easy
LO: 2
11) One needs to have hardware and computer programming skills to use an information system.
Answer: FALSE
Page Ref: 9
AACSB: Use of IT
Difficulty: Easy
LO: 2
12) Business users of an IS must take an active role in specifying the system's requirements and
in helping manage the development of the system.
Answer: TRUE
Page Ref: 9
AACSB: Use of IT
Difficulty: Easy
LO: 2
13) "Because everybody has one" is the best reason for companies to develop an information
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system.
Answer: FALSE
Page Ref: 10
AACSB: Use of IT

Difficulty: Moderate
LO: 2
14) The components of the five-component framework for information systems are symmetrical
in their functions.
Answer: TRUE
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
15) In the symmetrical model of the five-component framework of an IS, computer hardware and
software are the actors.
Answer: FALSE
Page Ref: 10
AACSB: Use of IT
Difficulty: Moderate
LO: 3
16) In the symmetrical model of an information system, data acts as a bridge between the
computer and the human sides.
Answer: TRUE
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
17) As work moves from the human side to the computer side in an IS, one can observe an
increasing degree of difficulty of change.
Answer: FALSE
Page Ref: 10
AACSB: Use of IT
Difficulty: Moderate
LO: 3

18) Information systems differ in the amount of work that is moved from the human side to the
computer side.
Answer: TRUE
Page Ref: 11
AACSB: Use of IT
Difficulty: Moderate
LO: 3
19) When compared to high-tech systems, low-tech systems move more work from the human
side to the computer side.
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Answer: FALSE
Page Ref: 11
AACSB: Use of IT
Difficulty: Easy
LO: 3
20) The software is the most important component of an IS.
Answer: FALSE
Page Ref: 11
AACSB: Use of IT
Difficulty: Moderate
LO: 3
21) Substantial cognitive research has shown that although individuals cannot increase their
basic IQ, they can dramatically increase the quality of their thinking.
Answer: TRUE
Page Ref: 11
Difficulty: Easy
LO: 3

22) The lower the amount of work to be moved from the human side to the computer side of an
information system, the higher is the complexity of that system.
Answer: FALSE
Page Ref: 11
AACSB: Use of IT
Difficulty: Moderate
LO: 3
23) Of the five components of an IS, changing procedures causes the most organizational
disruption.
Answer: FALSE
Page Ref: 13
AACSB: Use of IT
Difficulty: Moderate
LO: 3
24) Creating new databases or changing the structure of existing databases is more difficult than
obtaining or developing new programs.
Answer: TRUE
Page Ref: 13
AACSB: Use of IT
Difficulty: Moderate
LO: 3

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25) Of the five components of an IS, hardware is the easiest to change.
Answer: TRUE
Page Ref: 13
AACSB: Use of IT

Difficulty: Easy
LO: 3
26) Data is the knowledge derived from information.
Answer: FALSE
Page Ref: 13
Difficulty: Easy
LO: 4
27) Information is processed data.
Answer: TRUE
Page Ref: 13
Difficulty: Easy
LO: 4
28) When data is presented within a meaningful context, it becomes information.
Answer: TRUE
Page Ref: 13
Difficulty: Easy
LO: 4
29) One person's data is another person's information.
Answer: TRUE
Page Ref: 16
Difficulty: Moderate
LO: 4
30) Information is always subjective.
Answer: TRUE
Page Ref: 16
Difficulty: Easy
LO: 4
31) Information is always understood in a context, and that context varies from one user to
another.
Answer: TRUE

Page Ref: 16
Difficulty: Easy
LO: 4

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32) All information is equal; it is neither good nor bad.
Answer: FALSE
Page Ref: 16
Difficulty: Easy
LO: 5
33) Information needs to be sufficient for the purpose for which it is generated, but just barely so.
Answer: TRUE
Page Ref: 17
Difficulty: Moderate
LO: 5
34) Information should be relevant to the subject, not to the context.
Answer: FALSE
Page Ref: 17
Difficulty: Easy
LO: 5
35) Developing systems that provide information in near real time is always easier and cheaper
than producing information a few hours later.
Answer: FALSE
Page Ref: 17
AACSB: Use of IT
Difficulty: Easy
LO: 5

36) As a user, when you participate in the development of an IS, timeliness will be part of the
requirements you will ask for.
Answer: TRUE
Page Ref: 17
AACSB: Use of IT
Difficulty: Easy
LO: 5
37) A good information system is one that provides the user with information over and above
what is required, to account for all possibilities.
Answer: FALSE
Page Ref: 17
AACSB: Use of IT
Difficulty: Moderate
LO: 5

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38) Barely sufficient information is a handicap in decision-making as today's business decisions
require analysis of large amounts of data.
Answer: FALSE
Page Ref: 17
Difficulty: Moderate
LO: 5
39) Information systems should not be subject to the financial analyses to which other assets are
subjected.
Answer: FALSE
Page Ref: 18
AACSB: Use of IT

Difficulty: Easy
LO: 5
40) Information is worth its cost when an appropriate relationship exists between the cost of
information and its value.
Answer: TRUE
Page Ref: 18
Difficulty: Easy
LO: 5
41) Information technology and information systems are synonymous.
Answer: FALSE
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6
42) Information technology is the assembly of hardware, software, data, procedures, and people
that produce information.
Answer: FALSE
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6
43) Information technology refers to the products, methods, inventions, and standards that are
used for the purpose of producing information.
Answer: TRUE
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6

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44) You can buy IT, but you cannot buy IS.
Answer: TRUE
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6
45) It is likely that, in the future, most computers will not look like a traditional desktop or
laptop.
Answer: TRUE
Page Ref: 19
AACSB: Use of IT
Difficulty: Easy
LO: 7
46) Computers are increasingly being incorporated into everyday products.
Answer: TRUE
Page Ref: 19
AACSB: Use of IT
Difficulty: Easy
LO: 7
47) A strong password must contain no more than seven characteristics.
Answer: FALSE
Page Ref: 22
AACSB: Use of IT
Difficulty: Easy
LO: 2
48) A strong password must contain your user name, real name, or company name.
Answer: FALSE

Page Ref: 22
AACSB: Use of IT
Difficulty: Easy
LO: 2
49) "Laissez-faire" would be a strong password because it is a foreign word.
Answer: FALSE
Page Ref: 22
AACSB: Use of IT
Difficulty: Easy
LO: 2

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50) If you need someone's password, you should ask them to enter their password on your
keyboard as you look away.
Answer: TRUE
Page Ref: 23
Difficulty: Easy
LO: 2
1.2 Multiple Choice Questions
1) Moore's Law states that the number of transistors per square inch on an integrated chip
doubles every ________ months.
A) six
B) twelve
C) eighteen
D) fourteen
Answer: C
Page Ref: 4

Difficulty: Easy
LO: 1
2) Which of the following skills has become routine and liable to be outsourced to the lowest
bidder?
A) abstract reasoning
B) collaboration
C) computer programming
D) systems thinking
Answer: C
Page Ref: 5
AACSB: Analytic skills
Difficulty: Easy
LO: 1
3) Which of the following skills can be classified as a nonroutine cognitive skill?
A) computer programming
B) tax accounting
C) marketing
D) systems thinking
Answer: D
Page Ref: 6
Difficulty: Easy
LO: 1

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4) ________ is the ability to make and manipulate models.
A) Abstract reasoning
B) Structural logic

C) Systems thinking
D) Experimentation
Answer: A
Page Ref: 6
Difficulty: Easy
LO: 1
5) ________ refers to the ability to model system components and show how the component
inputs and outputs relate to one another.
A) Abstract reasoning
B) Systems thinking
C) Dynamic correlation
D) Operational logic
Answer: B
Page Ref: 7
Difficulty: Easy
LO: 1
6) Marjorie recently created a viable and innovative process to streamline the work flow in her
department. She developed an accurate model of the new process that clearly indicated how the
process would apply to and improve the current practices in the department. However, when
presenting her idea to her superiors, Marjorie refused to consider others' suggestions and
perspectives and got defensive when people asked her questions. Which of the following
cognitive skills does Marjorie need to improve upon?
A) systems thinking
B) experimentation
C) abstraction
D) collaboration
Answer: D
Page Ref: 7
AACSB: Analytic skills
Difficulty: Moderate

LO: 1
7) ________ is the activity of two or more people working together to achieve a common goal,
result, or work product.
A) Abstract reasoning
B) Systems thinking
C) Experimentation
D) Collaboration
Answer: D
Page Ref: 7
Difficulty: Easy
LO: 1
8) Which of the following statements about collaboration is true?
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A) Effective collaboration is predominantly about being nice.
B) Collaboration aims to connect the inputs and outputs among system components.
C) The single most important skill for effective collaboration is to give and receive critical
feedback.
D) The ability to collaborate is innate and cannot be learned.
Answer: C
Page Ref: 7
Difficulty: Easy
LO: 1
9) ________ involves making a careful and reasoned analysis of an opportunity, envisioning
potential products or solutions or applications of technology, and then developing those ideas
that seem to have the most promise, consistent with available resources.
A) Abstract reasoning
B) Collaboration

C) Systems thinking
D) Experimentation
Answer: D
Page Ref: 7
Difficulty: Easy
LO: 1
10) Management information systems (MIS) is best defined as ________.
A) the design and development of software applications and computer hardware
B) the development and use of information systems that help businesses achieve their goals and
objectives
C) the study and the science of the theoretical foundations of information and computation and
their implementation and application in computer systems
D) the development and use of information systems to study the theoretical foundations of the
various aspects of management as a discipline
Answer: B
Page Ref: 8
AACSB: Use of IT
Difficulty: Moderate
LO: 2

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11) Which of the following accurately describes the five-component framework of information
systems?
A) computer hardware, software, data, people, and purpose
B) computer hardware, software, data, procedures, and people
C) computer hardware, software, purpose, data, and procedures
D) computer hardware, software, communication networks, data, and procedures

Answer: B
Page Ref: 8
AACSB: Use of IT
Difficulty: Moderate
LO: 2
12) Which of the following is an example of computer hardware?
A) a computer monitor
B) data in a USB drive
C) a spreadsheet
D) a user manual
Answer: A
Page Ref: 8
AACSB: Analytic skills
Difficulty: Easy
LO: 2
13) An operating system like Windows or Linux is an example of the ________ component of an
information system.
A) software
B) hardware
C) data
D) procedure
Answer: A
Page Ref: 8
AACSB: Analytic skills
Difficulty: Easy
LO: 2
14) A security protocol for logging in to a computer is an example of the ________ component
of an information system.
A) software
B) hardware

C) data
D) procedure
Answer: D
Page Ref: 8
AACSB: Analytic skills
Difficulty: Easy
LO: 2
15) The names and phone numbers of customers are examples of the ________ component of a
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customer relationship management information system.
A) software
B) data
C) procedure
D) people
Answer: B
Page Ref: 8
AACSB: Analytic skills
Difficulty: Easy
LO: 2
16) Word 2007 and Adobe photoshop, which provide a set of instructions for the computer, are
examples of the ________ component of an information system.
A) hardware
B) procedure
C) database
D) software
Answer: D
Page Ref: 8

AACSB: Analytic skills
Difficulty: Easy
LO: 2
17) The storage disk on your computer is an example of the ________ component of the
information system.
A) hardware
B) software
C) procedure
D) database
Answer: A
Page Ref: 8
AACSB: Analytic skills
Difficulty: Easy
LO: 2
18) Which of the following statements is true about information systems?
A) Simple, low-tech information systems have fewer components.
B) The number of components in an IS increases with the complexity of the information systems.
C) Hardware and software programmers make up the component of "people" in an IS.
D) An information system is an assembly of computers, programs, data, procedures, and people.
Answer: D
Page Ref: 9
AACSB: Use of IT
Difficulty: Easy
LO: 2
19) Which of the following is a correct picture of the development and use of information
systems?
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A) Even nontechnical employees must know how to build information systems.
B) The responsibility of specifying the needs to be met by an IS rests entirely with IT
professionals.
C) Business users must not attempt to influence the system's development process.
D) A business user of an IS must take an active role in the system's development.
Answer: D
Page Ref: 9
AACSB: Use of IT
Difficulty: Moderate
LO: 2
20) Which of the following components in the five-component model of IS is considered an
actor?
A) software
B) hardware
C) data
D) procedures
Answer: B
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
21) Which of the following components in the five-component model of IS is considered an
actor?
A) software
B) people
C) data
D) procedures
Answer: B
Page Ref: 10
AACSB: Use of IT

Difficulty: Easy
LO: 3

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22) According to the five-component model for IS, the ________ function(s) as the instructions
for the hardware in an information system.
A) software
B) users
C) database
D) procedures
Answer: A
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
23) According to the five-component model for IS, the ________ function(s) as the instructions
for the people involved in an IS.
A) software
B) data
C) hardware
D) procedures
Answer: D
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
24) Which of the following components constitute the human side of IS?

A) data and procedures
B) software and people
C) people and procedures
D) hardware, people, and data
Answer: C
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
25) The ________ functions as a bridge between the human side of the information system
components and the computer side.
A) software
B) hardware
C) data
D) procedure
Answer: C
Page Ref: 10
AACSB: Use of IT
Difficulty: Easy
LO: 3
26) Which of the following components of an information system is the most important?
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A) software
B) people
C) data
D) hardware
Answer: B

Page Ref: 11
AACSB: Use of IT
Difficulty: Easy
LO: 3
27) As CEO of a large organization, you are in the process of collecting and analyzing critical
information for a strategic business decision that could influence the profits of your firm in a big
way. Which of the following components of your IS would be most important in ensuring that
you make the right decision?
A) the hardware capability of the IS to handle huge amounts of data at required speeds
B) software programs and algorithms that can produce error-free results
C) your thinking process and ability to interpret information
D) procedures that will impact the generation of the information
Answer: C
Page Ref: 11
AACSB: Analytic skills
Difficulty: Moderate
LO: 3
28) How do hi-tech and low-tech information systems differ?
A) Low-tech information systems result in a greater degree of automation than do high-tech
systems.
B) As opposed to high-tech information systems, in low-tech systems, computers provide more
services to users.
C) Low-tech information systems are more effective than high-tech systems in reducing the work
load of humans.
D) Low-tech information systems move a relatively small amount of work from people to
computers.
Answer: D
Page Ref: 11
AACSB: Use of IT
Difficulty: Easy

LO: 3

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29) Which of the following is an example of a low-tech information system?
A) a customer support system that keeps track of product issues
B) a file of email addresses and an email program
C) an inventory tracking system that produces reports every 24 hours
D) a decision support system that analyzes multiple variables
Answer: B
Page Ref: 11
AACSB: Analytic skills
Difficulty: Moderate
LO: 3
30) Which of the following components of an IS is the easiest to change and causes the least
amount of organizational disruption?
A) hardware
B) software
C) data
D) procedures
Answer: A
Page Ref: 13
AACSB: Use of IT
Difficulty: Easy
LO: 3
31) Drummer Inc. is a sports equipment provider with a chain of outlets across three states. As
part of their expansion strategy, Drummer Inc. decides to enter six more states while also
revising its existing business processes. According to the five-component model of information

systems, which of the following processes will be the least disruptive to the organization?
A) collecting demographic data from the new markets
B) developing new CRM software for the existing and new outlets
C) planning promotions and lateral moves and hiring new employees
D) buying and installing new computers in the new outlets
Answer: D
Page Ref: 13
AACSB: Analytic skills
Difficulty: Hard
LO: 3

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32) Which of the following would be the most disruptive to an organization while implementing
an information system?
A) installing new hardware components
B) creating new databases
C) developing new programs
D) changing reporting relationships
Answer: D
Page Ref: 13
AACSB: Use of IT, Analytic skills
Difficulty: Moderate
LO: 3
33) It is generally more difficult to make changes to the ________ of an information system than
to the databases itself.
A) software
B) hardware

C) programs
D) procedures
Answer: D
Page Ref: 13
AACSB: Use of IT
Difficulty: Moderate
LO: 3
34) Information can be defined as ________.
A) unprocessed data
B) unbiased, non contextual data
C) knowledge derived from data
D) recorded facts or figures
Answer: C
Page Ref: 13
Difficulty: Easy
LO: 4
35) Data is defined as ________.
A) information presented in a meaningful context
B) unbiased information
C) the knowledge derived from information
D) recorded facts or figures
Answer: D
Page Ref: 13
Difficulty: Easy
LO: 4

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36) A ticket from L.A. to Denver costs $212. In a decision-making scenario, this would be an
example of ________.
A) data
B) information
C) an inference
D) an interpretation
Answer: A
Page Ref: 13
AACSB: Analytic skills
Difficulty: Easy
LO: 4
37) Glazer & Hicks is a firm based in NJ that offers retail software solutions to independent
retailers. The firm recently bagged a contract from a major national retail chain to develop and
implement a proprietary software program that would track inventory, restocking, and supplier
information. Which of the following actions is likely to be most problematic when implementing
the new IS?
A) upgradation of the computer systems used by the retail chain
B) changing the structure of existing databases that reflect supplier and customer data
C) hiring additional technical staff to manage the new system
D) introducing new procedures to generate reports and reorder inventory
Answer: C
Page Ref: 13
AACSB: Analytic skills
Difficulty: Hard
LO: 3
38) Which of the following is the best example of information, and is not mere data?
A) a list of property prices in a neighborhood
B) the return on investment of an advertising campaign
C) the price of company stock on a given day
D) the number of students in various grades in a school

Answer: B
Page Ref: 13
AACSB: Analytic skills
Difficulty: Moderate
LO: 4
39) Which of the following statements is NOT true about information?
A) The context in which information is understood varies from user to user.
B) One person's information can be another person's data.
C) Information is defined as being non-contextual.
D) Information is always subjective.
Answer: C
Page Ref: 13
Difficulty: Moderate
LO: 4
40) Which of the following instances illustrates the concept "One person's information is another
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person's data?"
A) two researchers reaching vastly differing conclusions from the same figures
B) two students comparing their GPAs
C) two coworkers discussing NASCAR records
D) a teller reporting his cash balance of the day to the manager
Answer: D
Page Ref: 13, 16
AACSB: Analytic skills
Difficulty: Hard
LO: 4
41) Which of the following statements is true of information?

A) An understanding of information can be achieved independent of contexts.
B) Information is always subjective.
C) Unlike data, information is free of individual bias and manipulation.
D) Users of the same IS assess information in essentially the same context.
Answer: B
Page Ref: 16
Difficulty: Easy
LO: 5
42) As CEO of a large organization, you had asked the human resources manager to send you
information about the rate of employee turnover in your organization for the last quarter. The
manager sends you the salary details of new hires during the same period. The information is
likely to be of little use to you because it is ________.
A) just sufficient
B) not timely
C) irrelevant
D) too expensive
Answer: C
Page Ref: 17
AACSB: Analytic skills
Difficulty: Moderate
LO: 5

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43) As the CEO of a large company, you ask the sales manager to report the sales figures of the
previous quarter. The manager sends you details of each invoice drawn up in the previous
quarter. This information is not good because it is ________.
A) inaccurate

B) not timely
C) more than what is required
D) too narrow in scope
Answer: C
Page Ref: 17
AACSB: Analytic skills
Difficulty: Moderate
LO: 5
44) Good information is ________.
A) inexpensive
B) relevant
C) widely available
D) voluminous
Answer: B
Page Ref: 17
AACSB: Analytic skills
Difficulty: Easy
LO: 5
45) Which of the following is one of the characteristics of good information?
A) abundance
B) ease of availability
C) accuracy
D) low cost
Answer: C
Page Ref: 17
Difficulty: Easy
LO: 5
46) As production manager at a bottling plant for a cola manufacturer, you receive reports
containing figures for raw materials from last year, but stated as the current year's. This
information would qualify as bad information because it is ________.

A) late
B) voluminous
C) inaccurate
D) too narrow in scope
Answer: C
Page Ref: 17
AACSB: Analytic skills
Difficulty: Moderate
LO: 5
47) You are looking to buy a home within the price-range of $500,000 to $700,000, but your
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real-estate agent keeps sending you fliers for homes that cost $10,00,000 or more. This
information is likely to be useless to you because it is ________.
A) late
B) too narrow in scope
C) irrelevant
D) not reliable
Answer: C
Page Ref: 17
AACSB: Analytic skills
Difficulty: Moderate
LO: 5
48) Which of the following statements is true of good information?
A) Good information should go well beyond the scope of the purpose for which it is generated.
B) Information should be relevant to the subject and not to the context.
C) Good information should be based on correct and complete data.
D) Information systems should not be subject to the same financial analyses to which other

assets are subjected.
Answer: C
Page Ref: 17-18
Difficulty: Moderate
LO: 5
49) Which of the following is NOT a characteristic of good information?
A) interchangeability
B) relevance
C) timeliness
D) accuracy
Answer: A
Page Ref: 17-18
Difficulty: Easy
LO: 5
50) Which of the following is true about the quality of information?
A) Information needs to be sufficient for the purpose for which it is generated, but just
barely so.
B) All information is good; there is no such thing as bad information.
C) Information needs to be relevant to the subject, not the context.
D) The more information you receive, the less you can afford to ignore.
Answer: A
Page Ref: 17-18
Difficulty: Moderate
LO: 5

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51) Identify one way in which IT differs from IS.

A) You can buy IT, but not IS.
B) People are an important component of IT, but not of IS.
C) IS is but one part of IT.
D) IT is not used for producing information, IS is.
Answer: A
Page Ref: 18
AACSB: Use of IT, Analytic skills
Difficulty: Hard
LO: 6
52) Which of the following statements supports the principle that "One can buy IT, but not IS?"
A) Information technology drives the development of new information systems.
B) Advances in IT will continue to take the industry to the next stages and beyond.
C) People are an important component of IT, but not of IS.
D) For any new IS, one will always have to train and manage the users.
Answer: D
Page Ref: 18
AACSB: Use of IT, Analytic skills
Difficulty: Hard
LO: 6
53) Which of the following is a component of an IS but not of IT?
A) hardware
B) data
C) people
D) software
Answer: C
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6
54) Which of the following statements regarding IT and IS is true?

A) Information technology (IT) refers to the products, methods, inventions, and standards that
are used for the purpose of producing information.
B) IT is an umbrella term that covers IS and the products, methods, inventions, and standards
used to produce information.
C) IT and IS are synonymous with each other and can be used interchangeably.
D) IT is an assembly of hardware, software, data, procedures, and people that produces
information.
Answer: A
Page Ref: 18
AACSB: Use of IT
Difficulty: Easy
LO: 6
55) A strong password should contain ________.
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A) less than seven characters
B) your user name or real name
C) a complete dictionary word in a foreign language
D) upper case letters, lower case letters, and special characters
Answer: D
Page Ref: 22
AACSB: Use of IT
Difficulty: Easy
LO: 2
56) A strong password should contain ________.
A) at least seven characters
B) your user name or real name
C) a complete dictionary word in a foreign language

D) a word of personal significance
Answer: A
Page Ref: 22
AACSB: Use of IT
Difficulty: Easy
LO: 2
57) Which of the following is an appropriate technique for creating memorable, strong
passwords?
A) base them on the first letters of the words in a phrase
B) use your favorite foreign words
C) use a collection of randomly selected letters, numbers, and special characters
D) base them on little known personal details such as a favorite object or place
Answer: A
Page Ref: 22
AACSB: Use of IT, Analytic skills
Difficulty: Moderate
LO: 2
58) Vera Lewis, an employee of Akme Corp. since three years, is in the process of developing a
login password. Which of the following is a password that is strong and easy for Vera to
remember?
A) Qb7^f<<$hL
B) Vera@Akme123
C) VeraLewis@Akme
D) VLhw@Af3y
Answer: D
Page Ref: 22
AACSB: Use of IT, Analytic skills
Difficulty: Moderate
LO: 2
59) Which of the following is a guideline for maintaining good password ettiquette?

A) Write down your password in an accessible location.
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B) Never ask someone else for their password.
C) Give your password to your coworkers if you anticipate that they may need it in your absence.
D) Do not share your password with anyone except the IT staff in your organization.
Answer: B
Page Ref: 22
Difficulty: Moderate
LO: 2
60) As the IT manager of your organization, you require a coworker's password to access some
information. Keeping with password ettiquette, how would you go about getting his password?
A) You ask the coworker to type in the password where required, while you look away.
B) You explain the urgency of the situation and ask the coworker to send you the password
through email, which you delete immediately afterwards.
C) You submit a formal letter to your coworker's manager, explaining the situation and
requesting that the password be sent to you.
D) You try out various combinations to see if you can guess your coworker's password.
Answer: A
Page Ref: 22-23
AACSB: Analytic skills
Difficulty: Moderate
LO: 2
1.3 Essay Questions
1) State Moore's Law. What is the implication of Moore's Law for managers?
Answer: According to Moore's Law, "the number of transistors per square inch on an integrated
chip doubles every 18 months." Because of Moore's Law, the ratio of price of to performance of
computers has fallen drastically. Therefore, it is important for managers to realize that, because

of Moore's Law, the cost of data communications and data storage is essentially zero. The current
business scenario is flooded with vast amounts of data that requires the effective assistance of
information technology. Many business ventures have sprung around this effect of Moore's Law.
Future business professionals need to be able to assess, evaluate, and apply emerging information
technology to business.
Page Ref: 4-5
AACSB: Analytic skills
Difficulty: Moderate
LO: 1

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