Business vocabulary in use intermediate bill mascull

Contents
|NTRODUC-HON

JOBS, PEOPLE AND
ORGANIZATIONS
Work and jobs
A What do you do?
B Word combinations with ‘work’
C Types of job and types of work

Ways of working
A Old and new ways
B Nice work if you can get it
C Nature of work

Recruitment and selection
A Recruitment

B Applying for a job
C Selection procedures

ll Skills and qualifications
A Education and training
B Skilled and unskilled
C The right person

Pay and benefits
A Wages, salary and benefits

B Compensation 1
C Compensation 2

People and workplaces
A
B
C
D

Employees and management
Management and administration
Labour
Personnel and human resources

The career ladder
A
B
C
D

A job for life

8

G Problems at work
A Health and safety
B Bullying and harassment
C Discrimination

B Managers, executives

and directors
A Managers and executives: UK
B Managers and executives: US

w Businesspeople and
business leaders
A Businesspeople and entrepreneurs
B Leaders and leadership
C Magnates, moguls and tycoons

m Organizations 1
A
B
C
D

Business and businesses
Commerce
Enterprise
Word combinations with ‘enterprise’

m Organizations 2
A Self-employed people and partnerships

B Limited liability
C Mutuals
D Non-profit organizations

PRODUCTION
Manufacturing and services

A Industry
B Manufacturing and services
C Countries and their industries

The development process
A Market research
B Development and launch

A job for now

In-house staff or freelancers?
Losing your job

Business Vocabulary in Use


@ Innovation and invention

38

Q Products and brands

A Innovation and invention

A Word combinations with ‘product’

B Research and technology

B Goods
C Brands and branding

C Patents and intellectual property

m Making things

Price

40

A Pricing

A Products
B Mass production

B Word combinations with ‘price’

C Capacity and output

C Upmarket and downmarket
D Mass markets and niches

Materials and suppliers

42
m Place

A Inputs

A Distribution: wholesalers, retailers

B Suppliers and outsourcing
C Just-in-time

m Business philosophies

and customers

44

A Total quality management
B Continuous improvement

B Shops
C Direct marketing

E Promotion
A Advertising

C Benchmarking

B The sales force

D Business process re-engineering

C Promotional activities

MARKETING
m Buyers, sellers and
the market

@ The Internet and
e—commerce

46

A Customers and clients

A The Internet
B Clicks-and-mortar
C B2B, BZC and BZG

B Buyers and sellers

C The market

MONEY

D Word combinations with ‘market’

w Markets and competitors

A
B
C
D

A Companies and markets
B More word combinations with ‘market’
C Competitors and competition

m Marketing and market
orientation
A Marketing
B The four Ps
C Market orientation

Sales and costs

48

50

Sales 1
Sales 2
Costs
Margins and mark-ups

Q3 Profitability and
unprofitability
A Profitable and unprofitable products
B Budgets and expenditure
C Economies of scale and the learning

curve

Business Vocabulary in Use


Financial centres

Q Getting paid
A Shipping and billing

B Trade credit
C Accounts

80

A Financial centres
B Stock markets
C Other financial markets
D Derivatives

Assets, liabilities and the
balance sheet
A
B
C
D

Assets
Depreciation
Liabilities
Balance sheet

Trading
A Market indexes
B Market activity: good times
C
and bad times

Indicators 1
The bottom line
A Accounts
B Results

82

A
B
C
D

84

Finance and economics
Inflation and unemployment
Trade
Growth and GDP

Share capital and debt
A Capital
B Share capital
C Loan capital
D Security
E Leverage

Success and failure
A
B

C
D

Cash mountains and surpluses
Debt and debt problems
Turnarounds and bailouts
Bankruptcy

Indicators 2
A
B
C
D

86

Going up
Going down
Peaks and troughs
Boom and bust

DOING THE RIGHT THING
m Wrongdoing and corruption

88

A Wrongdoing
B Bribery and corruption

Mergers, takeovers and

sell-offs
A Stakes and joint ventures
B Mergers and takeovers
C Conglomerates

FINANCE AND THE ECONOMY
Personal finance
A Traditional banking
B New ways of banking
C Personal investing

C Fraud and embezzlement

E] Ethics

90

A Code of ethics
B Ethical standards
C Ethical investment

PERSONAL SKILLS
Time and time management

92

A Timeframes and schedules
B Projects and project management
C Time tips

Business Vocabulary in Use

5


Stress and stress
management

@ Telephoning 3: messages
94

A When work is stimulating

B When stimulation turns to stress
C Downshifting

Leadership and
management styles

96

A
B
C
D

108

Asking to speak to someone 2
Giving and taking messages

Spelling names
Taking messages: checking information

Telephoning
4: arrangements

110

A Making arrangements
B Closing the conversation
C Changing arrangements

A Leadership
B Modern management styles
C Empowerment

Faxes

CULTURE

112

A Sending faxes

Business across cultures 1

98

C Receiving faxes

A Cultures and culture

B Distance and familiarity

m Business across cultures 2

B Fax layout

Emails
100

A Names
B Business cards

114

A Email
B Email expressions
C Email abbreviations

C Dress

Business across cultures 3

102

Meetings 1: types of
meeting

A Entertainment and hospitality

B Time
C Cross—cultural communication

104

C Numbers

D Doing things over the phone

A Phoning scenario
B Asking to speak to someone 1
C Voicemail

Business Vocabulary in Use

Meetings 2: the role of the
chairperson

118

A Before the meeting
B During the meeting
C Follow-up

A Telephones and beyond
B Phone, call and ring

Telephoning
2: getting through

116

A Word combinations with ‘meeting’
B Types of meeting
C How was the meeting?

TELEPHONE, FAX AND EMAIL
w Telephoning
1: phones and numbers

BUSINESS SKILLS

Meetings 3: points of view
106

A Opening the meeting
B Inviting people to speak
C Making your point

120


Meetings 4: agreement
and disagreement

122

A Discussion without argument?
B Agreeing
C Disagreeing

w Negotiations 3: furthering
negotiations

136

A Win—win

B Probing
C Proposal and counter-proposal
D Trade-offs

Meetings 5: discussion
techniques

124

B Confrontational negotiating tactics
C Dealing with problems

@ Negotiations 5: reaching
agreement

Presentations 1: preparation
and introduction
126
A Types of presentation
B Dos and don’ts: preparation
C Key phrases: introduction

A
B
C
D

138

A Confrontation

A Hedging
B Checking understanding, interrupting,
referring back
C Agreement, consensus or compromise?
D Concluding

Presentations 2: main part

Negotiations 4; difficulties

128

140

A Deadlock and mediators

B Agreements and contracts
C Checking the deal

Answer key
Index

142
160

Dos and don’ts: timing

Dos and don’ts: voice
Rapport with the audience
Key phrases: main part

Presentations 3: closing
and questions

130

A Dos and don’ts: body language
B Visual aids
C Key phrases: closing and dealing with
questions

Negotiations 1: situations
and negotiators

132

A Types of negotiation
B Word combinations with ‘negotiations’
C Bargaining

Negotiations 2: preparing

134

A Preparing to negotiate
B Negotiating scenario
C Negotiating styles

Business Vocabulary in Use

7