Lecture Art of Leadership and Motivation - Lecture 16 - Trường Đại học Công nghiệp Thực phẩm Tp. Hồ Chí Minh

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FACILITATOR

Prof. Dr. Mohammad Majid Mahmood

HRM – 760

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Management

in 

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<b>What we know….</b>

Conflict is a naturally occurring phenomenon for 

human beings

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One can never truly resolve conflict, one can only 

manage conflict

The costs of unmanaged conflict can be high, but 

the gains from using differences creatively can also 

be great

Conflict can either be productive or destructive 

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<b>Why Conflict Arise?</b>

People differ… so they:

 

See things differently

Want different things

Have different thinking styles, which prompts them to disagree

Are predisposed to disagree

Have different personalities

Have different status

Have different goals

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The Facts: 

present situation, problems

The Goals: 

how things ought to be, the future conditions 

sought

The Methods: 

the best, the easiest, the quickest, the most 

ethical

The Values:  

the beliefs about priorities that should be 

observed in choosing goals & methods

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<b>Theories of Conflict</b>

<b>Traditional Theory </b>

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_{conflicts are caused by trouble-makers}

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_{conflicts are bad}

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_{conflicts should be avoided}

<b>Modern Theory </b>

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_{conflicts are expected between human beings}

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_{conflicts are often beneficial}

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_{conflicts are the natural result of change}

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Interdependence Conflicts
–  A person's job depends on someone else's co­operation, output or 
input.
–  E.g., a sales­person is constantly late inputting the monthly sales 
figures which causes the accountant to be late with her reports. 
Differences in Leadership
– Leaders have different styles. Employees who change from one 
supervisor to another can become confused 
– E.g.. one leader may be more open and delegates responsibility 
while another may be more directive. For an employee, it becomes 
a conflict situation. 

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