slide 1 make a list of some types of letters what type of letter do you write when you are unhappy with something letter of acceptance or refusal thank you letter letter of invitation letter

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Make a list of some types of letters

<i>What type of letter do you write when you are unhappy with </i>
<i>something? </i>

+ Letter of acceptance or refusal
+ Thank-you letter

+ Letter of invitation
+ Letter of complaint
+ Letter of reply

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Study the letter of complaint below and identify the parts of this kind of
letter.

UNIT 4: SPECIAL EDUCATION
D-WRITING

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<i>I look forward to hearing from you and to getting a quick </i>
<i>resolution of this problem. Please contact me at the above </i>
<i>address or by phone at (04) 7.222999.</i>

<i>53 Ho Xuan Huong Street</i>
<i>Hanoi - Vietnam</i>

<i>731 Van Xuan Street</i>
<i>The Director</i>

<i>English for Today Centre</i>
<i>Hanoi - Vietnam</i>

<i>22nd February, 2006</i>

<i>Dear Sir,</i>

<i>I am writing to complain about the poor quality of the service at </i>
<i>your centre. Everything seems to be worse than what you say in </i>
<i>the advertisement.</i>

<i>To resolve the problem, I require you to give me a refund. </i>
<i>Enclosed is a copy of the receipt.</i>

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UNIT 4: SPECIAL EDUCATION
D-WRITING

Writing a letter of complaint
* Vocabulary:

+ native-teachers: teachers who come from English-speaking countries
+ advertisement (n):

+ air-conditioned (a):

* Connectors/ expressions:

+ First/ Second/ Moreover/ In addition/ …
+ In fact/ Whereas in reality/ Also …

+ What is worse is that …/ To make the matter worse …

+ You say in the advertisement that …/ The advertisement says that …

<i>E.g. “You say in the advertisement that there are only native </i>
<i>teachers, but all the teachers in my class are Vietnamese.”</i>

Task 1: Study the advertisement and complete the dialogue.

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Sample writing:

<i>First of all, you say in the advertisement that there are only native </i>
<i>teachers, but in my class all the teachers are Vietnamese. The </i>
<i>advertisement also says that there are no more than 20 students in </i>
<i>a class, but my class has 25 students. In the advertisement, you </i>
<i>say that we can get free books and cassette tapes, but we had to </i>
<i>pay for them. What is worse is that the classroom is not </i>
<i>air-conditioned. Finally, what I do not like at all about your centre is the </i>
<i>time. The time is different from what the advertisement says. </i>
<i>Classes often start late and end early.</i>

UNIT 4: SPECIAL EDUCATION
D-WRITING

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