Tài liệu UNIT 9 : SPEAKING (E.11)

Welcome
to

Part B :
Speaking


ORAL TEST

Rearrange the clues to complete the letter below .
1. Perhaps due to their stressing work , sometimes they seem a bit
cold and not very helpful .
2. The last point I would like to comment on is the attitude of some
of your staff .
3. Secondly , although the parking area is large , it has no security
guards and I sometimes fell insecure leaving my motorbike
there .
4. Firstly , the lobby inside the post office is too cramped and the
seats are not enough .
5. Furthermore , I think it would be much better if the post office
is open until 11:00 p.m. so that customers can have more access
to your services .
6. We customers often have to stand while waiting for our
transactions , causing an unpleasant scene of disorder .


17 Beeston Road
Nottingham
16th may , 2008
Dear Sir ,
I am writing to give some comments on your port office’s services .

Firstly , the lobby inside the post office is too cramped and the seats are not enough .
______________________________________________________________________
We customers often have to stand while waiting for our transactions , causing an
______________________________________________________________________
unpleasant scene of disorder . Secondly , although the parking area is large , it has n
______________________________________________________________________
security guards and I sometimes fell insecure leaving my motorbike there .
______________________________________________________________________ T
Furthermore , I think it would be much better if the post office is open until 11:00 .
last point I would like to comment on is the attitude of some of your staff , who ,
_____________________________________________________________________
perhaps due to their stressing work , sometimes they seem a bit cold and not very
_____________________________________________________________________
helpful .
I know that what you and your staff have done so far for the development of the
post office is encoyraging and this letter is written in the hope that your post office
will be made a better place .
Yours faithfully ,
Do An Duc


Unit 9


Quiz : MATCH A & B (2’)
1.
2.
3.
4.

5.
6.
7.

equip
Deliver
Speedy
Notify
Bother
Original
Transmit

a.
b.
c.
d.
e.
f.
g.

Take goods , letters
Spend time
Provide
Send an electronic signal
Happening or done quickly
Inform
Existing at the beginning

1 . c ; 2. a ; 3. e ; 4. f ; 5 . b ; 6. g ; 7 . d

Act out the dialogue and answer
what service is the customer
using in the dialogue ? ( p.103 )
What are
the
services
of the
post
office ?

Express money transfer
Mail and parcel service
Phone calls and faxes
Press distribution


A.Good morning . Can I help you ?
B. Yes . I want to have a telephone line installed at home .

Work in pair

A.OK . Where do you live ?
B.I live at 110 NTMK St. . When can you install it ?
A. One week after your registration .

Make conversation from
B. Can you come on Friday ?
suggestions (p.104)
A.Yes . Do you have a telephone yet ?

B.Yeah . I have one already . How much is the installation
fee and monthly fee ?
A. The installation fee is free and the monthly fee is 27
thousand dong . Can you fill in this form ?


Complete the dialogue for the situation:
Complete the dialogue for the situation:
Your best friend’s birthday is on 5th
Your best friend’s birthday is on 5th
January .You want to use the Flower
January .You want to use the Flower
Telegram Service provided by the post
Telegram Service provided by the post
office to send her greeting card and a
office to send her greeting card and a
bunch of red roses on her birthday ..
bunch of red roses on her birthday


Clerk : (1)_________________ . What can I do for you ?
Good afternoon
Greeting card
You : Yes , I would like to send a (2)_______ _________ and some
on
birthday
flowers
(3)__________to my friend (4)____her (5)___________
Flower Telegram Service

C : Right . You can use our (6)___________ ___________ ____ .
is
It’s fast and very convenient . When (7)____your friend’s birthday ?
Jan , 5th .
Y : It’s (8)_________
To send
C : What kind of flowers would you like(9) ___________ ?
bunch
Please
red
Y. Roses . A (10)___________of (11)_______roses . ________(12)
card
C : Would you like the (13)__________and the flowers to be
delivered
Jan. , 5th
(14)___________ on ____________(15) or a day before ?
morning
Y : On January , 5th . It’s the best to deliver it in the _________(16).
Fill in
C. OK . I’ll make a note for that. Can you just (17)_________this
address
form ? And don’t forget to write the (18)______________ clearly


Arrange the following
suggestions into a
dialogue for newspaper
subscription .

Customer : for a year , please (1)
Customer : At home . I live at 110 NTMK Street. (2)
Clerk : Where would you like to get the newspaper ? (3)
Clerk : Good afternoon . Can I help you ? (4)

Customer : Oh Can I get the newspaper every morning before 6 o’clock
? (5)
Clerk : yes , how long would you like to subscribe to it ? (6)
Clerk : Before 6 ? Well it might be a little bit too early . How about
before 7? (7)
Customer : I’d like to subscribe to Tuoi Tre daily newspaper. (8)
Customer : OK . That’s fine . Thank you . (9)
Clerk : Ok . 110 NTMK St. (10)
Clerk : Right . Can you just fill in this form ? (11)


Clerk Good afternoon . Can I help you ?
Customer : I’d like to subscribe to Tuoi Tre daily newspaper
Clerk : yes , how long would you like to subscribe to it ?
Customer : for a year , please
Clerk : Where would you like to get the newspaper ?
Customer : At home . I live at 110 NTMK Street.
Clerk : Ok . 110 NTMK St.
Customer : Oh Can I get the newspaper every morning before 6
o’clock ?
Clerk : Before 6 ? Well it might be a little bit too early . How
about before 7?
Customer : OK . That’s fine . Thank you .
Clerk : Right . Can you just fill in this form ?

Complete the following dialogue .

A:
______________________________________________ ?
What can I do for you
B:
I would like to subscribe to Hoa Hoc Tro weekly
magazine .
How long would you like to subscribe to the
magazine
A:
______________________________________________ ?

B:

A:

B:

A:

B:

A:

For a year . would you like to get the
Where
magazine
______________________________________________ ?

I would like to get the magazine at home .
What’ s your address
______________________________________________ ?
I liveCould you fillHung Dao Street .
at 102 Tran in this form
_______________________________________ , please ?

B:
Of course . Oh , could I borrow your pen ,
please ?


Practice the dialogues you have
learned today and prepare
listening skill.