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<b>A LETTER OF COMPLAINT.</b>

<b>I/ </b> Dear Sir,

I am writing to complain about your advertisement for the Multiplex Cinema, which is
misleading in a number of ways.

Firstly, you state in the advertisement that the seats cost £3.00. However, when I went to
the cinema, the only seats that were available cost £10.00 each. I feel that it should have been
made clear that only a limited number of seats cost £3.00, and that the others are far more
expensive.

Secondly, you say that there is free car parking. However, when I asked about this at the
box office, I was told that the free car park was twenty minute walk away. There is a £10.00
charge for using the car park next to the cinema, but your advertisement does not make this
clear at all.

Under the circumstances, I feel justified in asking for a refund. I would therefore be
grateful if you could refund the extra £14.00. I had to spend on the tickets and the £10.00
charge for parking. I am enclosing the receipts for these.

I look forward to hearing from you.
Yours faithfully,

DD Jones.

<b>II/</b> Dear Madam,

I am writing this letter to complain about the meal that I ate in your restaurant last
Saturday. I was dissatisfied with both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialized
in seafood of the highest quality. You can imagine my disappointment when I learnt that you
had no seafood left by the time I arrived. If I had known, I would not have come. What is more,
the food that I was served was not of the standard that one might expect.

To make matter worse, the waiters were both inattentive and rude. This was not what I
expected from an establishment of your reputation. I am sure that you will understand the
reason why I feel the need to write this letter. I look forward to receiving a letter of apology, as
well as a full refund. I enclose the receipt.

Yours faithfully,
T Wells.

<b>III/ </b> Dear Sir,

I am writing to complain about an incident which occurred at the Riverside Center last
Wednesday afternoon.

At three o’clock I arrived there with David, my little brother, who is aged nine. It was his
birthday and I had promised to take him to the swimming pool.

He was very excited, but when I asked for two tickets the woman said that on
Wednesdays the young children were not allowed in. I could not believe it, because your
advertisement is clearly giving the impression that the Center is open every day for everyone.

I asked to see the Assistant Manager but the Receptionist indicated that he had far more
important things to do than talking to us and said, quite impolitely, that the best thing we could
do was go home and forget it.

David was terribly disappointed, so I am thinking the least you can do is to send him a

note saying how sorry you are, and also two free tickets.

I look forward to hearing from you.
Yours faithfully,

Cristina Romero.

IV/ Dear Sir,

I am writing to you to complain about the services that we received at your hotel last
month.

We were dissatisfied with many things because they were what you advertise. First of all,
even though the advertisement reads that all the rooms have beautiful sea views, our room was
at the back of the hotel. We could see nothing except the huge wall of the adjacent building.

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To make the matters worse, whenever we went down at the reception, the dog that was
always there terrified our children. We could not believe it, because your advertisement is
clearly giving the impression that children are especially welcome. Besides, with regards to
payment, we got terribly disappointed when we were told that we had to pat extra summer
supplement. This was beyond our expectation as you state in your advertisement that there are
special offers for July.

Finally, you say that your hotel has an excellent restaurant. However, when we came
there for lunch, the chief was on holiday, which was not of the standard that one might expect.

We were very upset about all that happened to us during our stay at your hotel.
Therefore, we would be grateful if you could give us a refund as soon as possible. Here I
enclose the receipts.

I look forward to hearing from you.
Yours faithfully,

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