Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 1: Human resource management: Gaining a competitive advantage

Chapter 1

Human Resource Management:
Gaining a Competitive Advantage

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HRM Practices

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Responsibilities of HR Departments
1. Employment and Recruiting
2. Training and Development
3. Compensation
4. Benefits
5. Employee Services
6. Employee and Community Relations
7. Personnel Records
8. Health and Safety
9. Strategic Planning
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6 HR Competencies

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HR’s Strategic Role in the Business
1. What is HR doing to provide value-added services to internal
clients?

2. How are you measuring HR effectiveness?
3. How can we reinvest in employees?
5.

What HR strategy will get the business from point A to point B?

6.

What makes an employee want to stay?

7. How will we invest in HR for a better HR department than
competitors?
8. What should we be doing to improve our marketplace position?
9. What’s the best change to prepare for the future?
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The Sustainability Challenge
Sustainability includes the ability to:
deliver a return to shareholders
provide high-quality products, services and
work experiences for employees
increase value placed on intangible assets,
human capital and social responsibility
adapt to changing characteristics and
expectations of the labor force

address legal and ethical issues
effectively use new work arrangements

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Common Themes Employee
Engagement
 Pride and satisfaction with employer and job
 Opportunity to perform challenging work
 Recognition and positive feedback from contributions
 Personal support from manager
 Effort above and beyond the minimum
 Understanding link between one’s job and company’s
mission

 Prospects for future growth with the company
 Intention to stay with the company

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Legal Issues
 Employment laws and regulations
 Eliminating discrimination and harassment
 Workplace safety
 Data security practices and protecting intellectual property
 Electronic monitoring and surveillance
 Employee privacy rights, intellectual property rights and social
media

 Federal health care legislation
 Companies who employ unlawful immigrants or abuse laborers

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4 Principles of Ethical Companies

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Global Challenges

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Summary
 HR has three product lines: administrative
services, business partner services, and strategic
services.

 HR managers need personal credibility, business
and technology knowledge, understanding of
business strategy, and ability to deliver HR
services.

 HR practices are important for helping companies
deal with sustainability, globalization, and
technology challenges and should be evidencebased.

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