Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 7: Training

Chapter 7

Training

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Key Features of Continuous Training

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Training Process

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Needs Assessment Process
What is the content?

Who needs training?

In what do they
need training?

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3 Factors to Choose Training

SupportManager and Peers

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5 Factors That Influence
Employee Performance and Learning

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Factors That Influence Motivation to Learn

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Selecting Training Methods
Presentation Methods

Instructor-led classroom instruction
Distance learning, teleconferencing & webcasting
Audiovisual techniques
Mobile technology

Hands-on Methods

On-the-job training, apprenticeships and internships
Self-directed learning
Simulations, avatars
Business games and case studies
Behavior modeling
E-learning

Social media
Blended learning
Learning management system (LMS)

Group or Team Building

Experiential programs
Cross, coordination and team training
Action and adventure learning

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Determining Return on Investment
(ROI)

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Cross-Cultural Preparation
 Expatriate - is an employee sent by a company to
manage operations in a different country.

 Expatriates need to be:
1. Competent in their area of expertise.
2. Able to communicate verbally and nonverbally in host

country.
3. Flexible, tolerant of ambiguity and sensitive to cultural
differences.

4. Motivated to succeed, able to enjoy the challenge of
working in other countries, and willing to learn about
the host country’s culture, language and customs.
5. Supported by their families.

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Summary
 Technological innovations, new product markets, and a
diverse workforce have increased the need for
companies to reexamine how their training practices
contribute to learning.

 Training can contribute to effectiveness through

establishing a link with the company’s strategic direction
and demonstrating through cost–benefit analysis how
training contributes to profitability.

 The key to successful training is choosing the most
effective training method.

 Managing diversity and cross-cultural preparation are
two training issues relevant to capitalize on a diverse
workforce and global markets.

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