Tài liệu Employee Satisfaction pdf

Employee Satisfaction
Employee Satisfaction

Questions
Questions

What is job satisfaction?
What is job satisfaction?

What are some of the benefits of having a
What are some of the benefits of having a
satisfied workforce?
satisfied workforce?

What are some of the disadvantages of
What are some of the disadvantages of
having a dissatisfied workforce?
having a dissatisfied workforce?

What causes employees to be satisfied
What causes employees to be satisfied
with their jobs?
with their jobs?

What is Job Satisfaction?
What is Job Satisfaction?


An employee’s cognitive and affective
An employee’s cognitive and affective
evaluation of his or her job
evaluation of his or her job

overall
overall

specific components
specific components

pay
pay

promotions
promotions

work tasks
work tasks

coworkers
coworkers

supervisors
supervisors

others??
others??

Why Should Organizations Care?

Why Should Organizations Care?

Organizational Commitment
Organizational Commitment

Job Withdrawal
Job Withdrawal

Turnover and retirement intentions
Turnover and retirement intentions

Work Withdrawal
Work Withdrawal

Behaviors to avoid performing one’s work tasks
Behaviors to avoid performing one’s work tasks

Absenteeism and tardiness
Absenteeism and tardiness

Missing meetings
Missing meetings

Long/frequent coffee breaks
Long/frequent coffee breaks

Unionization Activity
Unionization Activity

What about Job Performance?

What about Job Performance?

Organizational Commitment
Organizational Commitment

Definition
Definition

An acceptance of organizational goals
An acceptance of organizational goals

A willingness to work hard for the organization
A willingness to work hard for the organization

The desire to stay with the organization
The desire to stay with the organization

Research findings (Probst, 2000)
Research findings (Probst, 2000)

strong correlation with coworker, promotions,
strong correlation with coworker, promotions,
supervisor, and work satisfaction (r ~ .50)
supervisor, and work satisfaction (r ~ .50)

lower with pay (r ~ .18)
lower with pay (r ~ .18)

strong correlation with overall satisfaction
strong correlation with overall satisfaction

(r ~ .70)
(r ~ .70)

Job Withdrawal
Job Withdrawal

Employee intentions to leave the
Employee intentions to leave the
organization
organization

Research findings
Research findings

Moderate relationship between satisfaction
Moderate relationship between satisfaction
and turnover intentions
and turnover intentions

Coworker r = -.30
Coworker r = -.30

Pay r = -.11 (ns)
Pay r = -.11 (ns)

Promotions r = -.26
Promotions r = -.26

Supervisor r = -.39
Supervisor r = -.39


Work r = -.21
Work r = -.21

Work Withdrawal
Work Withdrawal

Employee behaviors to avoid work tasks
Employee behaviors to avoid work tasks

Research findings
Research findings

Weak relationship between satisfaction and
Weak relationship between satisfaction and
work withdrawal
work withdrawal

Coworker r = -.11 (ns)
Coworker r = -.11 (ns)

Pay r = .03 (ns)
Pay r = .03 (ns)

Promotions r = -.21
Promotions r = -.21

Supervisor r = -.18
Supervisor r = -.18


Work r = -.26
Work r = -.26

Why? Affective reactions better predictor
Why? Affective reactions better predictor

Unionization Activity
Unionization Activity

Strikes, slow-downs, initiation of
Strikes, slow-downs, initiation of
unionization
unionization

Examples:
Examples:

Boeing in 1996 (job security)
Boeing in 1996 (job security)

WSU and UW in 2001 (budget cuts, low
WSU and UW in 2001 (budget cuts, low
salary, low state emphasis on higher
salary, low state emphasis on higher
education)
education)

TAs at UC Santa Cruz (large class sizes)
TAs at UC Santa Cruz (large class sizes)

What About Job Performance??
What About Job Performance??

Why would we expect a relationship??
Why would we expect a relationship??

Research findings
Research findings

r = .19
r = .19

Are happy workers productive workers?
Are happy workers productive workers?
OR
OR


Are productive workers happy workers?
Are productive workers happy workers?

What Causes Job Satisfaction?
What Causes Job Satisfaction?

Genetic Predisposition
Genetic Predisposition

Affective Disposition
Affective Disposition


Life Satisfaction
Life Satisfaction

Discrepancy Theories
Discrepancy Theories

Wants/Values/Expectations vs. Actual
Wants/Values/Expectations vs. Actual
Rewards
Rewards

Our Outcomes vs. Others Outcomes
Our Outcomes vs. Others Outcomes

Current Job vs. Alternative Jobs vs. Past Jobs
Current Job vs. Alternative Jobs vs. Past Jobs