Tài liệu customer inquiries pptx

PB-Nr
: R01

Customer enquiries


Issued by: Date of release: Version Page
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Process ownerr: Industriy : Hr. Prok. Ebenberger MBA
DIY : Hr. Prok. Kokot
Process purpose and
target:
Entry of commercial customer inquiries and creation of
possible supplies


Interfaces

Supplier: Document Process input
Customer Order request

Customer: Document Process input
Customer Supply Supply
R 02 Order specification

monitoring/characteristic numbers

Quality:
Environment:



PB-Nr
: R01

Customer enquiries


Flow/process documentation/competence
EDIFACT
Responsibility
Documents
Acceptance of request
Confirm at
development
department
Prepare offer
Order complete
EDIFACT-Order
Offer
Customer
Indoor/Outdoor Sales
Indoor Sales
Customer

internal/external
Offer
necessary
R 02
Customer
external
Indoor Sales
Indoor Sales
Indoor Sales
If needed Lab.order see R04

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PB-Nr
: R01

Customer enquiries


Issued by: Date of release: Version Page
Hr. Ebenberger / Hr. Kokot 0
3/3

Accomodation of the enquiry
the inquiry can take place with all media of modern communication.

A complete order covers the at least following data:
- customer
- product number: or accurate product designation (inclusive color, surface...)
- bundles and quantity
- order number of the customer
- price
- date of delivery
- possible one environmental-relevant customer

Demand with development
This is necessary only if in the customer inquiry request and data are contained,
which are situated outside of the usual specification for our products. Here which
product series must be clarified to use is or which special processing or raw materials
is necessary before a supply putting. In the case of need a laboratory job can be
created, to its result basis for the supply putting already here is. (details in addition
see to R02 - order processing). supply create the supply can both over the PPS and
over all other modern aids be created. However the at least following specification
must be contained: - detailed specification of the product (e.g. product number,
packing,..) - price by unit as well as acceptance mode - delivery parity, mode of
payment - validity period

Creation of supply

The supply can both be created. over the PPS and over all other modern aids
However the at least following specification must be contained:
- detailed specification of the product (e.g. product number, packing,..)
- price by unit as well as acceptance mode
- delivery parity, mode of payment
- validity


Applicable documents

EDV-Documentation
EDIFACT- Documentation