Tài liệu Elementary English for Tourism and Business ppt

Elementary English for Tourism:
LESSON 5 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack want to go out for dinner so they ask Leo to recommend a good restaurant. He suggests they go to
the Golden Lotus. At the restaurant, Jean finds them a table and takes their drink orders.
Language Point - Short answers
Here are some guests’ questions followed by short answers for you to read out loud. Remember, sometimes it’s
better to say more than yes or no so your answer is not too abrupt. The first word of the question will help you with
the answer. Read them out loud.
Will dinner be served at 8 p.m.?
Yes it will.
Is there a gymnasium on the 5th floor?
Yes there is.
Do you have an iron in each room?
Yes we do.
Have you got any messages for me?
Yes I have.
Can you book me a taxi for tomorrow please?
Yes I can.
Language Point- Making recommendations
Here are some model phrases for making recommendations. When you use the modal verbs can or may, they are
followed by the infinitive. Similarly, when you use if to make a recommendation, use an infinitive verb. The key
words are in bold. Read them out loud.
I can recommend the Golden Lotus. It is famous for its seafood.
May I suggest the Pearl Garden Cabaret. It is very popular.

If you like quiet restaurants, you should try the Golden Lotus.
If you like to listen to music while you eat, I recommend the Pearl Garden Cabaret.
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close restaurant
famous (just) two doors down cabaret
seafood within walking distance menu
music decide local
nearby suggest imported
2. Language Practice - Positive short answers
Write possible answers in the spaces provided. Then check your answers.
1. Will lunch be served at 1 p.m.?
Yes ______________.
2. Is there a bank nearby?
Yes ______________.
3. Do you have tea-making facilities in each room?
Yes ______________.
4. Have you got any rooms available on the 3rd floor?
Yes ______________.
5. Can I have the bill please?
Yes ______________.
3. Vocabulary
Without referring to the notes on the previous page, choose the correct word from the box below to complete the
recommendations.
recommend famous like
popular suggest should
1. If you _______ quiet restaurants, you __________ try the Golden Lotus.
2. May I ___________ the Pearl Garden Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.

4. If you ________ to listen to music while you eat, I ___________ the Pearl Garden Cabaret.
4. The Chant
Practise saying this chant out loud.
I recommend
I recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes
we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b)
should 2a) suggest 2b) popular 3a) recommend 3b) famous
4a) like 4b) recommend
LESSON 6 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are at the Golden Lotus Restaurant. Jean gives them a menu and takes their orders.
Language Pract- Describing dishes
Here are some descriptions of dishes for you to read out loud.
A: It all sounds good. What do you recommend?
B: The Crispy Fish is very popular. It comes with a ginger sauce.
A: Is the Garlic Chicken very hot?
B: The Garlic Chicken is quite hot. It has chillies in the sauce.
A: Could you tell me what is in the stir fry?
B: The Stir Fry is a combination seafood dish. It’s delicious.

A: How many people will the steamed vegetables serve?
B: The Steamed Vegetables are enough for four people.
A: I’d like a dish with a strong flavour. What would you suggest?
B: The Beef in Black Bean Sauce is quite flavoursome.
A: Do you have any dishes with tofu?
B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic.
Grammar - quite and very
In the first example below, quite has a similar meaning to rather, pretty or very. Each of these words can be used
as an adverb to modify the adjective. The adverbs below are in bold.
Examples: The Garlic Chicken is quite good.
The Chilli Crab is rather hot.
The Mango Ice Cream is pretty good. (pretty is used informally here)
The Beef in Black Bean Sauce is very popular.
In the next example, quite means completely or absolutely.
Examples: It’s quite amazing. (It’s completely amazing)
It’s quite interesting. (It’s absolutely interesting)
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies crispy dishes garlic
ginger order popular quite hot
ready sauce sounds steamed
2. Language Practice – Describing dishes
Match the start of the sentence with the correct ending. Practise saying them with your friends.
1. The Crispy Fish is very popular a two people to share.
2 The Garlic Chicken is b quite filling.
3 The Stir Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.

3. Language Practice – writing sentences
Below are some key words. Write sentences then say them out loud.
Example: Garlic / Chicken / good
The Garlic Chicken is quite good.
1. rather / busy / at / moment
___________________________________________________________________________
2. very / well / thank
___________________________________________________________________________
3. film / interesting
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The Chant
Practise saying this chant out loud.
Is the fish?
Is the fish?
Is the fish very hot?
Yes, it is
Yes, it is
Yes, it’s very, very hot
Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s
rather busy at the moment. 2) I am very well thank you. 3) The
film was quite interesting. 4) The room is very comfortable.

LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress

The story
Mona and Jack are dining at the Golden Lotus restaurant. Jean brings them their meals, but there is a problem with
Mona’s chicken dish.
Language Practice - Asking a guest if there’s a problem
Below are some model dialogues to practise asking if there’s a problem. They also use now, straight away and
right away to say that you will do something immediately. Read them out loud with a friend.
A: Are you OK?
B: Would you be able to fix the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right away.
A: Is there a problem?
B: Yes. My room is too cold.
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar - ‘mix up’
Mix up is a phrasal verb. That is, a verb followed by a preposition. It is possible to separate the verb ‘mix’ from the
preposition ‘up’. A mix up can mean a mistake or confusion.
Here are some other examples of this phrasal verb:
There was a slight mix up at the airport. (mistake)
There seems to have been a mix up with the delivery. ( mistake)
I sometimes mix their phone numbers up. (confusion)
The guest always mixes the dishes up because they are similar. (confusion)
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
alright another apologise

everything inconvenience mistake
mix up no worries problem
slight sorry busy
2. Vocabulary
Complete the following sentences using the words from the box above. After you have checked your answers,
read each sentence out loud.
1. Is _________________ alright?
2. I apologise for the ________________________.
3. I’m sorry about the ______________. The kitchen is very ________ at the moment.
3. Jumbled sentences -
Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order. After
you have checked your answers, read each sentence out loud.
1. been seems with to have there a up order the mix
___________________________________________________________________________
2 up phone mix I sometimes their numbers
___________________________________________________________________________
3. was airport mix a the slight there at up
___________________________________________________________________________
4. dishes the mixes guest the always up
___________________________________________________________________________
4. The Chant
Practise saying this chant out loud.
Is there a problem?
A problem
with your pies?
I apologise,
apologise,
I a-pol-o-gise!
Suggested answers: 2. 1) everything 2) inconvenience 3) mistake,
busy. 3. 1) There seems to have been a mix up with the order. 2) I

sometimes mix their phone numbers up. 3) There was a slight mix
up at the airport. 4) The guest always

LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining at the Golden Lotus restaurant. They have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. When we say would you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question.
Read the following questions out loud.
Example: Would you like something to drink?
w _ _ u: like something to drink?
Would you like to see a menu?
Would you like to order now?
Would you like steamed vegetables or rice with that?
Would you like anything else?
Would you like the bill?
Expression – Let me see
Let me see is another way of saying, ‘Let me check’.
When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”.
Here are some other examples of ‘Let me see’ in context.
A: Would it be possible to stay another night in the same room?
B: Let me see. Ah, yes. That’s fine.

A: Could you tell me what time the restaurant opens for dinner?
B: Let me see. It’s open from 6 p.m.
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
bill change delicious
dessert extra glad
menu tip towels
2. Vocabulary
Choose a correct word from the box above to complete the sentences.
1. Could I please see the ___________menu?
2. The extra $2 was for the ____________.
3. Thank you. The Crispy Chicken was _______________.
4. Could we have the _______ now please?
3. Language Practice – Would you like…?
Without looking at the previous page, write questions from the following key words.
1. like / see / menu?
_______________________________________________
2. would / order / now?
_______________________________________________
3. you / steamed / vegetables / rice / that?
____________________________________________
4. would / anything / else?
_______________________________________________
5. like / bill?
_______________________________________________
4. The Chant
Practise saying this chant out loud.
Would you like?
Would you like?

Coffee or tea?
Thank you
Thank you
I’d like a cup of tea!
Suggested answers: 2. 1) dessert 2) towels 3) delicious 4) bill 3. 1)
Would you like to see a menu? 2) Would you like to order now? 3) Would
you like steamed vegetables or rice with that? 4) Would you like anything
else? 5) Would you like the bill?
LESSON 9 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Mona and Jack want to go shopping. They ask the hotel receptionist, Leo, for directions.
Language – Giving Directions
Look at the following directions and diagrams. Read them out loud.
Turn right at the next street.
Turn left when you get to the
park.
Go straight ahead until you see
a shoe shop.
Cross the street to the
newsagent.
There’s a café next to the
newsagent.
Keep walking down the street
for about five minutes.
You’ll find the bank between the

cinema and the restaurant.
Cafe
Newsagent
Cinema Restaurant
Bank
Shoe
Shop
Newsagent
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
cab cross find
left major mall
outside pleasure set
shopping centre taxi traffic lights
2. Language Practice - Giving Directions
Without looking at the previous page, match the following directions with the correct diagram. After you have
checked your answers, read them out loud. Then practice giving directions with a friend.
1. straight ahead
a.
2. down
b
3. right
c
4. next to
d
5. cross the street
e
6. between
f

7. left
g
3. The Chant
Practise saying this chant out loud.
Where to?
Where to?
Don’t worry,
I know the way.
Nice to meet you
Nice to meet you
Hope you enjoy your stay!
Cafe
Newsagent
Cinema Restaurant
Bank
Shoe
Shop
Newsagent
Suggested answers. 2. 1) c 2) f 3) a 4) e 5) d 6) g 7) b

LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and her father, Jack, take a taxi ride with Joe, the driver.
Language Practice -Small talk

When Mona and Jack get in the taxi, Joe asks them some questions to start a conversation. These types of
questions about common interests are sometimes called small talk. When you have just met someone, it is better
not to ask them personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. Read them out loud.
Where are you from?
How long will you be staying?
Have you been here before?
Do you enjoy travelling?
What do you do?
Is it difficult to find a job in your country?
Do you like sport?
Language Practice - Contractions using will
As we learnt in lesson 10, “that’ll be” is a short way of saying “that will be”. Here are some other examples of
contractions using will. Read them out loud.
I’ll get this.
He’ll be back at 6 p.m.
It’ll take about half an hour.
We’ll see you on Thursday.
You’ll be here in time for dinner.
They’ll wait for you in the lobby.
That’ll be ten dollars thanks.
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
change driver entrance
here keep know
little long main
stay quick worry
2. Language Practice - Small talk

Create questions from the following words.
1. where / from?
_________________________________________
2. like / weather / here?
_________________________________________
3. how / will / staying?
_________________________________________
4. have / been / before?
_________________________________________
5. do / sport?
_________________________________________
3. Vocabulary
Choose the correct word from the box at the top of this page to complete the sentences. Not all of the words will be
used.
1. How long would you like to _________?
2. The _____________to the museum is in Main Street.
3. Do you ___________what time he’ll be back?
4. Thank you. You can keep the _____________.
5. How ________ does it take to get there by train?
4. The Chant
Practise saying this chant out loud.