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ASUS Confidential
All recipients of this document must treat this training material as
ASUS confidential and must not disclose it to any party other than
the recipients’ employees on a need to know basis, or other
individuals authorized under a written Confidential Disclosure
Agreement signed by ASUS and the recipient.
Statement of Confidentiality
Notebook System Level 2-4
Troubleshooting Guides
Ver. 3.0
ASUS Confidential
Content
n No Power
n No Display but Power on
n Display Color Error
n Battery Charge Error
n Instant Key Error
n Camera Error
n Touch Pad Error
n Keyboard Error
n ODD Error
n HDD Error
n Audio Error
n Bluetooth Error
n LAN Error
n WLAN Error
2
ASUS Confidential
ContentContent
n Blue Screen of Death
n USB


n Finger Print
n Modem
n RF Mouse
n IR
n Card Reader
n Memory
n PCMCIA
n TV Tuner
3
ASUS Confidential
No PowerNo Power
4
No Power
Check the AC-DC Adapter
And battery is work well
Remove or Reset the LCD
lid switch and try to power
on
Disconnect the touch pad
and keyboard to try
Replace Main
Board
Press Power button, LED not on
or no flashing and LCD no
display
Try to power on with battery
or adapter on separately
Reset the Firmware
through reset hole
ASUS Confidential

No Display But Power OnNo Display But Power On
5
Make Sure the Display
Bright set right & memory
has been correctly
installed
Check LCD module
Disconnect the touch
Pad FPC to try
CRT monitor display normal
But LCD no display
Both LCD and CRT
No Display
Power On and Select The
Display model by instant
key [Fn]+[F8]
Connect CRT monitor
By VGA Port
No Display But
Power On
Disconnect the
Keyboard to try
Replace LCD panel
To try
Replace inverter
Board to try
Replace inverter
Board
Replace LCD panel
Replace LCD panel,

Inverter Board cable, to try
Disconnect BT, Wireless,
Camera to try one by one
Replace Main Board
No Display But
Power On
Replace touch
pad FPC
Replace Memory, CPU,
HDD, ODD to try
Replace keyboard
Replace BT,
Wireless, Camera
Replace Memory,
CPU, HDD, ODD
Replace Main board
Check main
machine
OK
OK
OK
OK
OK
OK
OK
Fail
Fail
Fail
Fail
Fail

Fail
Fail
ASUS Confidential
Display Color ErrorDisplay Color Error
6
Reinstall the drivers of
Chipset and Graphics card
Display color
error
Install Test HDD
And check again
Replace Graphics
Card to try
Check LCD module
Connect CRT monitor
By VGA port
Replace LCD panel
cable
Both LCD and CRT
error
CRT monitor display
Normal but LCD error
Replace LCD panel
Cable to try
Replace LCD panel
To try
Replace LCD panel
Replace Main Board
Replace Memory to
try

Check main
machine
Replace Memory
Replace Graphics
card
Fail Fail
Fail
OK
OK
OK
OK
ASUS Confidential
Battery ErrorBattery Error
7
Replace Battery to
try
Battery refreshing
To try
Battery can’t be
Charge full
Update the latest
Version BIOS to try
Check the adapter
Work well
Battery Error
Replace Main Board
Battery can’t be
charge
Replace battery to
try

Check the DC connector
Is OK well
Replace the DC
Board to try
Replace DC board
Cable to try
Replace Main Board
Battery can’t be
detected
Check battery LED is on
Battery refreshing
Battery charge error
Update the latest
Version BIOS to try
Check the adapter
Work well
Replace Battery to
try
Replace Main Board
ASUS Confidential
Instant Key ErrorInstant Key Error
8
Instant Key Error
Replace Instant Key
Board FPC to try
Install ATK100 driver
To try
Install test HDD
To try
Replace Instant Key

To try
Reinstall OS
Replace Main
Board
Replace Instant Key
To try
Replace Instant Key
Board FPC to try
OK
OK
OK
Fail
Fail
Fail
ASUS Confidential
Camera ErrorCamera Error
9
Camera Error
Reinstall driver
Replace Main
Board
Install test HDD
To try
Replace Camera Cable
To try
Replace Camera Board
To try
Camera no display
Display abnormal
(Image lag…)

Clean camera lens
Check camera setting
‘Fn + V’ can’t use
Reinstall ATK driver
Fail
Fail
ASUS Confidential
Touch Pad ErrorTouch Pad Error
10
Touch Pad Error
Touch Pad can’t use
Make sure the touch pad
Is enabled in BIOS
Press the instant key of
Touch pad to enable
Make sure the setting in
Touch pad is right
Reinstall the touch pad
Driver to try
Disconnect keyboard
To try
Replace touchpad FPC
To try
Replace touchpad board
To try
Replace Main
Board
Replace keyboard
To try
Touch Pad move

abnormal
Reinstall touch pad driver
and load the default setting
Replace touch pad
Board to try
Replace touch pad
FPC to try
Replace Main
Board
The is a setting in
touchpad setting,
[control panel]>>
[mouse setting]>>
[touchpad device
setting]>>[disable
The inside point
device when install
external USB point
device], make sure
Not select this
option
There is a setting in
touchpad setting,
[control panel]>>
[mouse setting]>>
[touchpad device
setting]>>[setting],
And load the default
setting

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