HCĐH 10 SPEAKING TOPICS 2017

SPEAKING TASK 1
NEGOTIATING
Task
1.Role play the conversation. Student A is a sales representative, and student Bis a sales manager.

Student A is a sales representative for a computer company. Try to persuade your manager to
let youhave an expensive newcar.
•You have an old car. It’s too slow.
• You were the top salesperson last year.
• You travel thousands of miles each year.
• An expensive car makes the company look good.
• Your competitors often call you to offer you a job at a higher salary, but you always refuse.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.

Useful language
Describing the problem
There's too much ...
I’ve got a problem with …
Emphasizing the problem
It's really important ...
We need to ...
Making suggestions
Why don't you ...?
We could ...

4. Start the conversation like this.
Sales representative: I’ve got a problem with my old car. It’s too slow.
Sales manager:
I understand you want a different car, but …

SPEAKING TASK 1
NEGOTIATING
Task
1.Role play the conversation. Student B is a sales manager, and student Ais a sales representative.

Student B is a sales manager.Try to persuade him or her to have an expensive new car until
next year.
•You do not want to give the salesperson a new car at the moment.
• No other salesperson in the team has a new car this year.
• The company needs to save money this year.
• You want to spend any extra money on bonuses.
• You don't want this salesperson to leave the company.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Responding
I'm sorry but ...
I understand but ...
Explaining the reasons
The problem is ...
The reason is ...
Responding
OK, I'll think about it.
All right. I'll get back to you

4. Start the conversation like this.
Sales representative: I’ve got a problem with my old car. It’s too slow.

Sales manager:
I understand you want a different car, but …


SPEAKING TASK 2
STARTING A PRESENTATION
Task
1. Make your presentation.

Student A prepares an introduction to a presentation. Then introduce the presentation to
student B.
Topic
Plan

Aim

The launch of your company's new product
1. The background to the launch
2.The features of the new product
3. The advertising and marketing plans
To give a clear idea of the sales potential of the product

2. The presentation should last 2-3 minutes.
3. During the presentation, you should try to use some of the expressions below.
Useful language
Greeting
Good morning / afternoon. I'm ...
Hello, everyone. Nice to see you again.
Firstly,...
Secondly, ... Finally, ….

Topic
My subject today is ...
I'm going to talk about ...
I'd like to talk to you about ...

4. Start the presentation like this.
Good morning, everybody. My name’s ……

Plan
There are three parts to my presentation.
My presentation is in three sections.

Aims
By the end of my presentation, you will have a clear
idea of ...
By the end of my talk, you will understand how /why
...


SPEAKING TASK 2
STARTING A PRESENTATION
Task
1. Make your presentation.
Student B prepares an introduction to a presentation. Then introduce the presentation to
student A.
Topic
Plan

Aim

Your company's new e-mail system
1.The background
2. Why the company needed to change the system
3.How to use it and to report faults
To give a clear idea of how the new e-mail system improves communication
in the company

2. The presentation should last 2-3 minutes.
3. During the presentation, you should try to use some of the expressions below.

Useful language
Greeting
Good morning / afternoon. I'm ...
Hello, everyone. Nice to see you again.
Firstly,...
Secondly, ... Finally, ….

Plan
There are three parts to my presentation.
My presentation is in three sections.

Topic
My subject today is ...
I'm going to talk about ...
I'd like to talk to you about ...

Aims
By the end of my presentation, you will have a clear
idea of ...
By the end of my talk, you will understand how /why

.....

4. Start the presentation like this.
Good morning, everybody.Nice to see you again. My name’s ……


SPEAKING TASK 3
MAKING ARRANGMENTS
Task
1.Role play the conversation. Student A is the MD, and student Bis a supplier.
Student Ais the MD. You call a supplier and tell that you can’t arrive on time.
• You can’t meet the supplier at 9 o’clock as arranged.
•.You give an excuse. The traffic is very bad. You suggest meeting at 10 o’clock.
• You ask what day suits the supplier.
• You say Thursday is OK.
• 8 o’clock is best.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Asking
What time is good for you?
What's a good day for you?
What time / day suits you?

Declining
I'm afraid I can't make (time / day).
I'm sorry I can't do (time / date).

Agreeing

I can make (time / day).
I can do (time / date).
(Day / time) is fine for me.

Apologising
I'm sorry I missed our meeting at /on …
Sorry I didn't make it on time.

Suggesting a different time / day
How about (time / day)?
Is (date / time) OK for you?

Giving an excuse
My flight was late.
The traffic was very bad.

4. Start the conversation like this.
MD:
Hello. It’s ….here. I’m very sorry. I know we arranged to meet at 9 o’clock as
arranged, but I won’t make it on time.
Supplier:
I see. Well, ………………..


SPEAKING TASK 3
MAKING ARRANGMENTS
Task
1. Role play the conversation. Student A is the MD, and student Bis a supplier.
Student B is a supplier. You suggest meeting one day next week.
• You ask what the matter is.

• You are busy at 10 o’clock. You suggest meeting later next week.
• You say Thursday or Friday morning is fine.
• You ask what time is best.
• You agree.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Asking
What time is good for you?
What's a good day for you?
What time / day suits you?

Declining
I'm afraid I can't make (time / day).
I'm sorry I can't do (time / date).

Agreeing
I can make (time / day).
I can do (time / date).
(Day / time) is fine for me.

Apologising
I'm sorry I missed our meeting at /on ….
Sorry I didn't make it on time.

Suggesting a different time / day
How about (time / day)?
Is (date / time) OK for you?

Giving an excuse
My flight was late.
The traffic was very bad.

4. Start the conversation like this.
MD:
Hello. It’s ….here. I’m very sorry. I know we arranged to meet at 9 o’clock as
arranged, but I won’t make it on time.
Supplier:
I see. Well, ………………..


SPEAKING TASK 4
IDENTIFYING PROBLEMS AND AGREEING ACTION
Task
1.Role play the conversation. Student A is an employee, and student Bis the human resources
manager.
Student A is an employee. You go to see the HR manager to discuss the problem.
• You are not happy in your department. You do not have enough work
• You think that’s good news. The real problem is, you don't like your boss.
• You think your boss is difficult to work with.
• You want to move to a different department
• You agree.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language

Identifying the problem

Agreeing action

There's a problem with ...

So we’re going to ...

The problem is ...

I agree. We’ll ...

Suggesting action
We could / should / shouldn't ...
I think / don't think we should ...

4. Start the conversation like this.
HR manager: Hello. So you wanted to talk to me about something urgent?
Employee:
That’s right. I’m very unhappy in Admin. ………………..


SPEAKING TASK 4
IDENTIFYING PROBLEMS AND AGREEING ACTION
Task
1. Role play the conversation. Student A is an employee, and student Bis the human resources
manager.

Student B is the HR manager. An employee comes to your office. Find out what his / her
problem is.
• January is always quiet. Next month there will be new contracts.
• You ask why the employee doesn’t like his boss.

• You suggest the employee should talk to his boss.
• You ask the employee what the solution is.
• You are going to transfer the employee to Accounts.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Identifying the problem

Agreeing action

There's a problem with ...

So we’re going to ...

The problem is ...

I agree. We’ll...

Suggesting action
We could / should / shouldn't ...
I think / don't think we should ...

4. Start the conversation like this.
HR manager: Hello. So you wanted to talk to me about something urgent?
Employee:
That’s right. I’m very unhappy in Admin. ………………..


SPEAKING TASK 5

INTERVIEW SKILLS
Task
1.Role play the conversation. Student A is a hotel manager, and student Bis a candidate for the job of
a receptionist.
Student A is a hotel manager. Find out this information about the candidate.
•.Why / want job?
• What/ learn from / last job?
• What strengths/ have?
• Where / want / five years’ time?
• What / do / spare time?

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Interviewer

Candidate

Experience

What didn't you like about your last job?

Well, I had a problem with ...

Skills

Do you have any special skills?

My main strengths are ...

Future plans

What do you want to do in the future?

My main aim is to ...

Interests

What are your main interests?

I spend a lot of time …

4. Start the conversation like this.
Hotel manager:
Good morning. Have a seat, please.
Candidate:
Thank you. My name’s …………


SPEAKING TASK 5
INTERVIEW SKILLS
Task
1. Role play the conversation. Student A is a hotel manager, and student Bis a candidate for the job
of a receptionist.
.
Student B is a candidate for the job of receptionist. Answer the hotel manager’s
questions. Use this information.
• like working with people / want to work in the city
• how to deal with people / work well in a team.
• good with numbers / fluent in English

• be / manager
• cycling, watching sports

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.

Useful language
Interviewer

Candidate

Experience

What didn't you like about your last job?

Well, I had a problem with ...

Skills

Do you have any special skills?

My main strengths are ...

Future plans

What do you want to do in the future?

My main aim is to ...

Interests

What are your main interests?

I spend a lot of time …

4. Start the conversation like this.
Hotel manager:
Candidate:

Good morning. Have a seat, please.
Thank you. My name’s …………


SPEAKING TASK 6
NEGOTIATING
Task
1.Role play the conversation. Student A is a project manager, and student B, is a project director.

Student A is a project manager. Try to persuade the director to give you your own office.
• You share an office with the designer and your assistant. The office is too small.
• There isn't enough space for three people.
• The office is in a noisy location.
• The designer and your assistant work together on a lot of projects.
• Your assistant makes a lot of telephone calls and it is difficult for you to work.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Describing the problem
There's too much ...

I’ve got a problem with …
Emphasizing the problem
It's really important ...
We need to ...
Making suggestions
Why don't you ...?
We could ...

4. Start the conversation like this.
Project manager:
I share an office with the designer and my assistant. It’s too small.
Project director:
I understand you want a new office, but …


SPEAKING TASK 6
NEGOTIATING
Task
1.Role play the conversation.Student A is a project manager, and student B, is a project director.
Student B is the project director. Try to persuade the project manager to share an
office with the assistant.
• There is only one empty office available in the department.
• The empty office is big enough for two people.
•It’s in a quiet location.
• All the other project managers share their offices with an assistant.
• The designer needs a larger office.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language

Responding
I'm sorry but ...
I understand but ...
Explaining the reasons
The problem is ...
The reason is ...
Responding
OK, I'll think about it.
All right. I'll get back to you

4. Start the conversation like this.
Project manager:
I share an office with the designer and my assistant. It’s too small.
Project director:
I understand you want a new office, but …


SPEAKING TASK 7
STARTING A PRESENTATION
Task
1. Make your presentation.
Student A prepares an introduction to a presentation. Then introduce the presentation to
student B.
Topic
Plan

Aim

The launch of your company's new product range
1. Some details of each of the five new products in your range

2.Some information about what your competitors offer in the area
3. Marketing plans
To give a clear idea of the unique features of your products and of your sales
potential

2. The presentation should last 2-3 minutes.
3. During the presentation, you should try to use some of the expressions below.
Useful language
Greeting
Good morning / afternoon. I'm ...
Hello, everyone. Nice to see you again.
Firstly,...
Secondly, ... Finally, ….
Topic
My subject today is ...
I'd like to talk to you about ...
I'm going to talk about ...

Plan
There are three parts to my presentation.
My presentation is in three sections.

Aims
By the end of my presentation, you will have a clear
idea of ...
By the end of my talk, you will understand how /why
...

4. Start the presentation like this.
Hello, everyone. Nice to see you again.My name’s ……

SPEAKING TASK 7
STARTING A PRESENTATION
Task
1. Make your presentation.
Student B prepares an introduction to a presentation. Then introduce the presentation to
student A.
Topic
Plan

Aim

Your company’s new marketing strategy
1.The backgroundto the strategy
2. How you want to change your current operations
3.The details of the costs and the effect of the change on staff
To understand clearly your future plans

2. The presentation should last 2-3 minutes.
3. During the presentation, you should try to use some of the expressions below.
Useful language
Greeting
Good morning / afternoon. I'm ...
Hello, everyone.
Nice to see you again.
Firstly,...
Secondly, ...
Finally, ….
Topic

My subject today is ...
I'd like to talk to you about ...
I'm going to talk about ...

4. Start the presentation like this.
Good morning, everybody. My name’s ……

Plan
There are three parts to my presentation.
My presentation is in three sections.

Aims
By the end of my presentation, you will have
a clear idea of ...
By the end of my talk, you will understand
how /why ...


SPEAKING TASK 8
MAKING ARRANGMENTS
Task
1.Role play the conversation. Student A isthe MD of Phong Vu Computer, and student Bis a
customer.

Student A is the MD. You call the customer to arrange a meeting next week.
• You need to meet the customer next week.
•.You want to make Tuesday or Wednesday.
• You agree. You suggest 9 o’clock
• You suggest Tuesday afternoon.
• .You say 13.30.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Asking
What time is good for you?
What's a good day for you?
What time / day suits you?

Useful language
Declining
I'm afraid I can't make (time / day).
I'm sorry I can't do (time / date).

Agreeing
I can make (time / day).
I can do (time / date).
(Day / time) is fine for me.

Apologising
I'm sorry I missed our meeting at /on …
Sorry I didn't make it on time.

Suggesting a different time / day
How about (time / day)?
Is (date / time) OK for you?

Giving an excuse
My flight was late.
The traffic was very bad.

4. Start the conversation like this.
MD:
Hello. It’s ….here. Let’s meet one day next week.
Customer:
Hello. It’s ….here. What’s a good day for you?
MD:
…………..


SPEAKING TASK 8
MAKING ARRANGMENTS
Task
1. Role play the conversation. Student A isthe MD of Phong Vu Computer, and student Bis a
customer.
Student B is the customer. You discuss a time and date. The MD agrees.
• You ask what a good day is.
• You can make Tuesday.
• You are busy on Tuesday at9 o’clock
• You agree. You ask what time suits the MD.
• You will see the MD on Tuesday at 13.30.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Asking
What time is good for you?
What's a good day for you?
What time / day suits you?

Declining

I'm afraid I can't make (time / day).
I'm sorry I can't do (time / date).

Agreeing
I can make (time / day).
I can do (time / date).
(Day / time) is fine for me.

Apologising
I'm sorry I missed our meeting at /on ….
Sorry I didn't make it on time.

Suggesting a different time / day
How about (time / day)?
Is (date / time) OK for you?

Giving an excuse
My flight was late.
The traffic was very bad.

4. Start the conversation like this.
MD:
Hello. It’s ….here. Let’s meet one day next week.
Customer:
Hello. It’s ….here. What’s a good day for you?
MD:
…………..


SPEAKING TASK 9

IDENTIFYING PROBLEMS AND AGREEING ACTION
Task
1.Role play the conversation. Student A is an employee, and student Bis the human resources
manager.
Student A is an employee. You go to see the HR manager to discuss the problem.
• You are not happy in your department. There isn’t much work to do.
• You think that’s good news. The real problem is, you don't like your office manager.
• You don’t think your office manager can listen to others.
• You want to do most of your work from home.
• You agree.

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Identifying the problem

Agreeing action

There's a problem with ...

So we’re going to ...

The problem is ...

I agree. We’ll ...

Suggesting action
We could / should / shouldn't ...
I think / don't think we should ...

4. Start the conversation like this.
HR manager: Hello. So you wanted to talk to me about something urgent?
Employee:
That’s right. I’m very unhappy in Admin. ………………..


SPEAKING TASK 9
IDENTIFYING PROBLEMS AND AGREEING ACTION
Task
1. Role play the conversation. Student A is an employee, and student Bis the human resources
manager.
Student B is the HR manager. An employee comes to your office. Find out what his / her
problem is.
• February is always quiet. In a month’s time, the company will be very busy because of new
contracts.
• You ask why the employee doesn’t like the office manager.
• You suggest the employee should talk to the office manager.
• You ask the employee what the solution is.
• You don’t want employees to work from home..

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language
Identifying the problem

Agreeing action

There's a problem with ...

So we’re going to ...

The problem is ...

I agree. We’ll...

Suggesting action
We could / should / shouldn't ...
I think / don't think we should ...

4. Start the conversation like this.
HR manager: Hello. So you wanted to talk to me about something urgent?
Employee:
That’s right. I’m very unhappy in Admin. ………………..


SPEAKING TASK 10
INTERVIEW SKILLS
Task
1.Role play the conversation. Student A is a sales manager, and student Bis a candidate for the job of
sales representative.
Student A is a sales manager. Find out this information about the candidate.
•.Why / want job?
• What/ didn’t like about / last job?
• Have special skills?
• What / want / do / future?
• What / main interests?

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.
Useful language

Interviewer
Experience
What did you learn from your last job?

Candidate
Well, I learned to ...

Skills

What are you good at?

I am good at ...

Future plans

Where do you want to be in ten years’ time?

I plan to be ...

Interests

What do you want to do in your free time?

I spend a lot of time …

4. Start the conversation like this.
Hotel manager:
Candidate:

Good morning. Have a seat, please.

Thank you. My name’s …………


SPEAKING TASK 10
INTERVIEW SKILLS

Task
1. Role play the conversation. Student A is a sales manager, and student Bis a candidate for the job
of sales representative.
.

Student B is a candidate for the job ofsales representative. Answer the sales
manager’s questions. Use this information.
• like travelling / using languages
• people / not meet deadlines
• fluent / Italian / Spanish, organising seminars / customers
• be / sales manager
• reading travel books / aerobics

2. The conversation should last 2-3 minutes.
3. During the role-play, you should try to use some of the expressions below.

Useful language
Interviewer
Experience

What did you you learn from your last job?

Candidate
Well, I learned to ...

Skills

What are you good at?

I am good at ...

Future plans

Where do you want to be in ten years’ time?

I plan to be ...

Interests

What do you want to do in your free time?

I spend a lot of time …

4. Start the conversation like this.
Hotel manager:
Good morning. Have a seat, please.
Candidate:
Thank you. My name’s …………