Tài liệu Module 1: Introduction to Microsoft® Solutions Framework doc

Contents
Overview 1
Introduction to Microsoft Solutions
Framework 2
MSF and the Digital Nervous System 10
Review 13

Module 1: Introduction
to Microsoft® Solutions
Framework


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Module 1: Introduction to Microsoft® Solutions Framework iii

Instructor Notes Module 1: Introduction to Microsoft
Solutions Framework
This module provides students with an introduction to the fundamentals of
Microsoft Solutions Framework (MSF), including root causes of project failure,
solutions provided by MSF, the origins of MSF, a comparison of framework
and methodology, and the relationship of MSF to the digital nervous system.
The activity for this module is a group discussion in which students will use the
root causes of project failure as the basis for comparing and sharing their own
experiences with Information Technology (IT) projects. The module concludes
with an instructor-led question and answer review to reinforce learning
objectives.
At the end of this module, students will be able to:
 Describe MSF by explaining how MSF addresses the typical root causes of
project failure, the origins of MSF, and how MSF differs from a
methodology.
 Explain why MSF is the foundation for building digital nervous system
solutions.

Materials and Preparation
This section provides you with the materials and preparation needed to teach
this module.
Materials
To teach this module, you need the following materials:
 Microsoft® PowerPoint® file 1639A_01.ppt
 Module 1, “Introduction to Microsoft Solutions Framework”

Preparation
To prepare for this module, you should:
 Read all of the materials for this module.
 Review instructions and objectives for the activity.

 Explore the MSF Web site at
 Explore the Digital Nervous System Web site at

 Review the following recommended reading:
• The Appendix entitled “Build Digital Processes on Standards” in the
book Business @ the Speed of Thought, by Bill Gates.

Presentation:
30 Minutes

Activity A:
15 Minutes
iv Module 1: Introduction to Microsoft® Solutions Framework


Instructions for Activity A: Sharing Your IT Project Experience
Description
This activity is an instructor-led group discussion in which students will use the
typical root causes of project failure to frame a comparison of their experiences
with IT projects.
The goal of this activity is to reinforce students’ understanding of what they
have learned so far by applying that information to their own IT project
scenarios. This activity is followed by the topic, “Solutions Provided by MSF.”
Students will compare and contrast their experiences with the following
fundamentals:
 Typical root causes for project failure:
• Separation of goal and function
• Separation of business and technology
• Lack of common language and process
• Failure to communicate and act as a team

• Processes that are inflexible to change

Estimated time to complete this activity: 15 minutes
Objective
The following is the learning objective for this activity:
• In an instructor-led group discussion, provided with a list of points for
comparison, students will be able to use the list to guide their discussion of
their experiences with IT projects.

Setup
There are no special setup requirements for this activity. The Student
Workbook lists the MSF points of comparison to be used as a guideline for the
discussion.
Module 1: Introduction to Microsoft® Solutions Framework v


Module Strategy
Use the following strategy to present this module:
 Introduction to Microsoft Solutions Framework
This section provides an introductory-level discussion on the fundamentals
of MSF. At the end of this section, students will be able to describe the
typical root causes of project failure, explain how MSF addresses these root
causes, and distinguish between a methodology and a framework.
Topics in this section include:
• Typical Root Causes of Project Failure
MSF identifies the typical root causes for project failure: separation of
goal and function, separation of business and technology, lack of
common language and process, failure to communicate and act as a
team, and processes that are inflexible to change.

Root cause of failure is not a principle of the MSF. The “Typical
Root Causes of Project Failure” slide presents what the typical points of
failure are for a project and leads into a group activity. The topic following
the activity discusses how MSF can help overcome the root causes of
project failure.

• Solutions Provided by MSF
MSF addresses the root causes of project failure by providing models,
principles, and practices that ensure customer-focused projects, user-
centric design, common language and terminology, defined team roles
and responsibilities, milestone-driven project life cycles, and proactive
risk management.
• Origins of MSF
Identifies the sources for MSF models, principles, and practices,
including product developers, IT groups, Microsoft customers, and
partners worldwide. These sources are analyzed for success factors,
which are then integrated by MSF to guide technological decisions in a
business context.
• Framework: Supplementing Methodologies
The illustration for this topic compares a methodology to a map,
showing the specific route to a known destination, whereas a framework
is like a compass that helps guide you to your destination even if the
route changes. MSF is a framework.
• The MSF Curriculum
This topic briefly outlines the MSF course curriculum. The intention is
to present the breadth of training available.
Note
vi Module 1: Introduction to Microsoft® Solutions Framework

 MSF and the Digital Nervous System
This section provides a very high-level introduction to the digital nervous
system, including the structure of the digital nervous system and the
relationship of MSF to the digital nervous system. At the end of this section,
students will be able to explain why MSF is the foundation for building
digital nervous system solutions.
Topics in this section include:
• Overview of the Digital Nervous System
This topic defines the concept of the digital nervous system and
describes the digital nervous system solutions, including e-commerce,
knowledge management, business operations, and infrastructure.
Introduce the concept of the digital nervous system and mention that
understanding the concept is important to understanding the Microsoft
approach to enterprise architecture (EA). Tell students that an EA with a
digital nervous system advances the idea of competitive advantage and
ability to react to unplanned events.
Some students may challenge the Microsoft point of view, but in fact the
digital nervous system is the Microsoft idea of an EA future state.
Traditionally, most EA approaches focused only on basic IT operations
and planned events. The MSF approach to EA is unique in that it
introduces the idea of competitive advantage and the readiness to react
to unplanned events as important factors to consider when planning an
EA.
• Relationship of MSF and the Digital Nervous System
This topic explains how MSF is the foundation for assembling the
resources, people, and techniques necessary to create digital nervous
system solutions.
For additional information, read the following section, “Background on
the Digital Nervous System.”

Module 1: Introduction to Microsoft® Solutions Framework vii


Background on the Digital Nervous System
A digital nervous system needs to support basic business operations,
organization responses to planned and unplanned events, and strategic planning
for maintaining competitive advantage.
Goals of the Digital Nervous System
The following are goals of the digital nervous system:
 Act faster and react to all events. This means to exploit being connected in
order to access or share information and collaborate in real time, regardless
of geography. Action works for both planned (act faster) and unplanned
(react to anything) events.
 Make more informed decisions. This requires being able to find information.
The digital nervous system helps organizations use all available information
to quickly provide the answers that they need.
 Get closer to customers. This means sharing data and extending networks to
do so. Customers should be able to tell you what they want and do not want
in your products, and the digital nervous system should enable you to use
that information to meet their needs.
 Focus on business, not technology. This means subordinating the
development of technology infrastructure solutions to the needs of business
goals and objectives.

Digital Nervous System Principles
The following are principles of the digital nervous system:
 It is essential to design the digital nervous system to alert the organization to
potentially risky situations so that officials can take corrective action.
 The ability to perform business online makes the interface of your digital
nervous system available to customers and partners. The digital nervous

system should be an integral part of the organization’s culture and business
processes.
 Sharing the digital nervous system with your customers and partners means
that those in your organization often have access to digital nervous system
information first. Processes, therefore, must be clearly defined and in place
for sharing and accessing the information.
 If the digital nervous system enables those in the organization to get the
information that they need when they need it, then with the right process in
place, the decision-making capability can move to those who are closest to
the situation, leading to faster decisions and a more efficient and responsive
organization.

The principles of the digital nervous system are important because they
represent an EA that depends on open lines of communication and connectivity
in which everyone in the organization has the information to support business
processes.

Module 1: Introduction to Microsoft® Solutions Framework 1


Overview
 Introduction to Microsoft Solutions Framework
 MSF and the Digital Nervous System


At the end of this module, you will be able to:
 Describe Microsoft Solutions Framework (MSF) by explaining how MSF
addresses the typical root causes of project failure, the origins of MSF, and
how MSF differs from a methodology.
 Explain why MSF is the foundation for building digital nervous system

solutions.

Slide Objective
To provide an overview of
the module topics and
objectives.
Lead-in
In this module, you will learn
about the fundamentals of
Microsoft Solutions
Framework (MSF) and the
relationship between MSF
and the digital nervous
system.
2 Module 1: Introduction to Microsoft® Solutions Framework




 Introduction to Microsoft Solutions Framework
 Typical Root Causes of Project Failure
 Solutions Provided by MSF
 Origins of MSF
 Framework: Supplementing Methodologies
 The MSF Curriculum


MSF is a flexible, interrelated series of concepts, models, and best practices that
lays the foundation for planning and building business solutions.
Slide Objective

To introduce the topics
presented in this section.
Lead-in
The fundamentals of MSF
include the following…
Key Point
Emphasize that while other
methodologies focus on
process alone, MSF is
unique in that the framework
includes both people and
processes.
Module 1: Introduction to Microsoft® Solutions Framework 3


Activity A: Sharing Your IT Project Experience


This activity is an instructor-led group discussion. The purpose of this activity
is to give you an opportunity to relate the root causes of project failure to your
experience with Information Technology (IT) projects.
Instructions for Activity
Be prepared to relate your experience to the group. To structure your
discussion, consider comparing (or contrasting) your IT project experience with
the following:
 Typical root causes of project failure:
• Separation of goal and function
• Separation of business and technology
• Lack of common language and process
• Failure to communicate and act as a team

• Processes that are inflexible to change

Estimated time to complete this activity: 15 minutes

Slide Objective
To introduce the activity.
Lead-in
In this activity, you will share
with the group your
experience with IT projects
that have failed and identify
the root causes for the
failure.
4 Module 1: Introduction to Microsoft® Solutions Framework


Typical Root Causes of Project Failure
 Separation of Goal and Function
 Separation of Business and Technology
 Lack of Common Language and Process
 Failure to Communicate and Act As a Team
 Processes That Are Inflexible to Change


Technology is rarely the root cause of project failure. Usually people,
processes, and organizational constraints lead to project failure. MSF identifies
the following as some of the root causes of project failure:
 Separation of goal and function. You cannot understand a problem in terms
of functionality alone; you must also understand the goal or purpose.
Functionality should exist to help achieve a particular goal or to solve a

particular problem. Often, functionality is created without understanding the
goal that it serves.
 Separation of business and technology. When the business goals and
technology goals of the organization are not in alignment, the technology
goals cannot support the business needs of the enterprise.
 Lack of common language and process. To communicate effectively, people
need a common language and common process. When those are missing,
confusion and unrealistic expectations result.
 Failure to communicate and act as a team. Moving people beyond
individual effort and getting them to work effectively as a team is critical to
the success of a project.
 Processes that are inflexible to change. The computer industry, and the
application development industry in particular, is often a confusing
environment, and teams must be able to adapt to meet the ever-changing
needs of their customers and users.

Slide Objective
To present the typical root
causes of project failure.
Lead-in
To understand how MSF
increases the opportunity for
success, it is necessary to
know some of the sources
of failure.
Delivery Tip
Make it clear that these are
only some of the causes
identified by MSF, and that
the list is not exhaustive.

Emphasize that technology
is rarely the root cause of
project failure. This topic
provides the basis for the
following topic, “Solutions
Provided by MSF.”
Module 1: Introduction to Microsoft® Solutions Framework 5


Solutions Provided by MSF
 Customer-focused Projects
 User-centric Design
 Common Language and Terminology
 Defined Team Roles and Responsibilities
 Milestone-based Project Life Cycle
 Proactive Risk Management


MSF provides solutions to address some of the typical root causes of project
failure.
 Customer-focused projects. Project actions are determined by the goal of
solving a particular business problem rather than for the sake of interesting
technology. This focus helps to align business and technology, because
technology is only being used to support the needs of the business.
 User-centric design. This design focus means that the product design is
based on how all of the different users need to use the system. This focus
aligns what the system does with what it needs to do. If a feature exists in
the design, it is to support a use of the product.

In MSF terminology, the customer is the individual, group, or

organization paying for the project. The user is the individual, group, or
organization that will use the system or the technology when the project is
completed.

 Common language and terminology. MSF acts as a baseline for
communication. When teams are formed, each member has personal project
experience and knowledge of different project methodologies. MSF allows
the team to share a simple baseline that each member on the team can agree
to and use.
 Defined team roles and responsibilities. The MSF Team Model focuses
each of its roles on a singular goal that must be accomplished for the project
to be successful.
Slide Objective
To present some of the
solutions provided by MSF
that address the typical root
causes of project failure.
Lead-in
MSF provides solutions to
address some of the typical
root causes of project
failure.
Note
6 Module 1: Introduction to Microsoft® Solutions Framework


 Milestone-based project life cycle. The MSF Process Model provides
enough rigor and discipline that the team can make the necessary progress,
while also being flexible and iterative so that the team can adapt and make
changes as the project proceeds.

 Proactive risk management. The MSF Risk Management Model allows the
team to identify the potential causes of project failure and to take action to
prevent or minimize the impact of the risk on the project.

Module 1: Introduction to Microsoft® Solutions Framework 7


Origins of MSF
Microsoft
Worldwide
Products
Groups
Microsoft
Worldwide
Products
Groups
Microsoft
Information
Technology
Microsoft
Information
Technology
Microsoft
Consulting
Services
Microsoft
Consulting
Services
Microsoft
Partners

Microsoft
Partners
Best Practices
Best Practices
Microsoft Solutions Framework
Microsoft Solutions Framework
Concepts
Principles
Models
Best Practices


As a leading software developer, Microsoft collects best practices from its
product developers, IT groups, customers, and partners worldwide and analyzes
them for repeatable success factors.
These success factors are integrated into a suite of MSF concepts, models,
principles, and practices that can guide technological decisions in a business
context.
MSF recognizes that technology is not the only piece of a successful solution.
People, process, and best practices play a key role in a successful IT project.
Getting to a point where a team can align business requirements with
technology solutions is critical for IT success and often the most difficult aspect
to achieve.
By using MSF models, concepts, principles and practices, companies can:
 Speed up development and deployment cycles.
 Lower the cost of owning technology.
 Improve execution on planned events.
 Improve reaction to unplanned events.
 Create scalable and reliable technology solutions.
 Improve core IT competencies.

 Achieve short-term results while maintaining a long term planning strategy.
 Manage project risks.

Slide Objective
To present the sources of
MSF best practices.
Lead-in
MSF integrates best
practices from Microsoft
worldwide product groups,
Microsoft consulting
services, Microsoft IT, and
Microsoft partners to provide
reusable models that can
guide technological
decisions in a business
context.
8 Module 1: Introduction to Microsoft® Solutions Framework


Framework: Supplementing Methodologies
1st Avenue
Plum Street
Orange Street
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Smith River
2nd Avenue
3rd Avenue
4th Avenue

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.
.
.
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MSF
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Referring to the illustration, a framework and a methodology are distinguished
by using the example of a compass and a map.
 Methodology
A methodology, like a map, applies specific directions and a specific route
to a known destination.
 Framework
A framework, like a compass, verifies progress and provides directional
guidance when the direction or route changes.

MSF is a framework. Its models, principles, and practices provide a guide for
planning and building business solutions. MSF serves as a useful tool for
measuring progress against the original goals.

Underlying the MSF framework are key principles, including:
 Common language
 Skills planning and development
 Shared resources
 Distributed computing

Slide Objective
To present MSF as a
framework that supplements
methodologies.
Lead-in
MSF is not a methodology; it
is a framework.
Delivery Tip
Make it clear to students
that MSF can be used in
conjunction with
methodologies to provide a
more prescriptive level of
guidance. For example,
MSF does not tell you
exactly how to gather
requirements, but it tells you
when it is the best time to
gather requirements.
Key Points
Provide examples of the
types of guidance that MSF
provides. For example,
teaming, communications,

milestone-based process,
and so on.
Module 1: Introduction to Microsoft® Solutions Framework 9


The MSF Curriculum
MSF Curriculum



MSF is a suite of models, principles, and guides for building and deploying
distributed enterprise systems. Four MSF courses are either available or
currently in development. They are:
 Course 1515, Principles of Enterprise Architecture. This course teaches the
MSF Enterprise Architecture Model, the MSF Risk Management Model, the
MSF Team Model as it is applied to EA, and the MSF Process Model as it is
applied to EA. This is a two-day course that shows how to combine four
perspectives—business, application, information, and technology—into a
cohesive EA plan that adapts to your needs over time.
 Course 1516, Principles of Application Development. This course teaches
the MSF Risk Management Model, the MSF Team Model as it is applied to
application development (AD) and the MSF Process Model as it is applied
to AD. This is a three-day course that teaches a project management
framework for achieving success in enterprise development projects.
 Course 1517, Principles of Infrastructure Deployment. This course teaches
the MSF Risk Management Model, the MSF Team Model as it is applied to
infrastructure deployment (ID), and the MSF Process Model as it is applied
to ID. This is a three-day course that describes how to apply MSF principles
and models to technology infrastructure deployment projects to drive
successful deployment engagements.

 Course 1518, Principles of Component Design. This course teaches the
MSF Design Process Model and the MSF Application Model. This is a
three-day course that defines the conceptual, logical, and physical planning
necessary to produce useful, reusable components.

Slide Objective
To present the MSF
curriculum.
Lead-in
Microsoft offers a complete
breadth of training for MSF.
10 Module 1: Introduction to Microsoft® Solutions Framework




 MSF and the Digital Nervous System
 Overview of Digital Nervous System Solutions
 Relationship of MFS and the Digital Nervous System


The term digital nervous system refers to the state of an organization’s technical
architecture.
MSF is the foundation for assembling the resources, people, and techniques
necessary to create digital nervous system solutions.

You can get more information about the digital nervous system on the
Digital Nervous System Web site at

Slide Objective

To introduce the topics
presented in this section.
Lead-in
To understand the
relationship between MSF
and the digital nervous
system, it is necessary to
briefly discuss the concept
of the digital nervous
system.
Delivery Tip
Do not get off topic by
defining the digital nervous
system on this page. The
following slide shows the
structure of the digital
nervous system, and the
student workbook provides
a more thorough definition
of the digital nervous
system, which you should
use as the basis for your
discussion. Also, refer back
to information included in
the instructor notes for this
topic.
Note
Module 1: Introduction to Microsoft® Solutions Framework 11

Overview of Digital Nervous System Solutions
E-Commerce
Infrastructure
Business
Operations
Knowledge
Management
Business Solutions


Digital nervous system refers to the digital processes that link every aspect of
an organization’s thoughts and actions—how an organization perceives and
reacts to its environment, competitive challenges, and customer needs, and how
an organization organizes timely responses. Digital nervous systems are
distinguished from a mere network of computers by the accuracy, immediacy,
and richness of the information that they bring to knowledge workers and the
insight and collaboration made possible by the information. Presently, no
organization has a perfect digital nervous system; rather, it is an ideal use of
technology in support of business.
Digital Nervous System Solutions
Digital nervous systems provide the following four solutions:
 E-Commerce. This scenario enables organizations to build stronger
relationships within themselves and with customers by using the Internet
and intranet to contact customers directly, to perform corporate purchasing,
and to increase the speed and accuracy of communications between
businesses.
 Knowledge Management. This scenario enables your organization to create
efficient, integrated systems that collect, manage, organize, collaborate, and
disseminate information throughout your organization.
 Business Operations. This scenario enables your organization to develop

customized operational systems to meet new and emerging business
operation needs. Businesses must react to marketplace changes with speed
and flexibility, which puts pressure on the core processes of any business—
planning, administration, manufacturing, and sales.
 Infrastructure. This scenario is the foundation of an effective digital nervous
system. It includes the hardware, network architecture, and operating
systems upon which all other applications run. Infrastructure also includes
the tools used to create applications that are used in the other solutions.
Slide Objective
To present the structure of
the digital nervous system.
Lead-in
Digital nervous system
refers to the digital
processes that are used by
an organization to acquire
insight into critical areas of
business.
Key Points
Emphasize that digital
nervous system refers to an
ideal use of technology in
support of business.
12 Module 1: Introduction to Microsoft® Solutions Framework


Relationship of MSF and the Digital Nervous System
Potential Projects
Potential Projects
Enterprise Goals

Enterprise Goals
Enterprise
architecture
Selects the path
Enterprise
architecture
Selects the path
Provides the
guidance to
get there
Digital Nervous System
Embodies business goals of
organization
Digital Nervous System
Embodies business goals of
organization


Because digital nervous systems embody the business goals of an organization,
the path to those goals is through digital nervous systems. The EA determines
the path, and MSF provides the solutions (models, principles, and practices) to
accomplish the EA.
MSF solutions provide a well-defined framework for how to organize and roll
out the computer hardware and network, how to make or buy applications, and
how to operate the system on a daily basis.
Slide Objective
To show how the
components of an EA, and
thereby MSF, relate to the
digital nervous system.

Lead-in
Because digital nervous
systems embody the
business goals of an
organization, the path to
those goals is through the
digital nervous system. The
EA selects the path, and
MSF provides the solutions
to accomplish this.
Delivery Tip
Digital nervous systems
become a reality by
implementing Microsoft
Windows Distributed
interNet Applications
(WinDNA) projects, which
are a result of the planning
phase of the EA process.
Module 1: Introduction to Microsoft® Solutions Framework 13


Review
 Introduction to Microsoft Solutions Framework
 MSF and the Digital Nervous System


1. What are the root causes of project failure, and how does the MSF try to
overcome them?
Root causes of project failure may include separation of goal and

function, separation of business and technology, lack of common
language and process, failure to communicate and act as a team, and
processes that are inflexible to change.
MSF models, principles, and practices provide the following solutions to
the causes of project failure: customer-focused projects, user-centric
design, common language and terminology, defined team roles and
responsibilities, milestone-based project life cycles, and proactive risk
management.


2. Where did the MSF originate?
MSF originates from the collected best practices of Microsoft product
developers, IT groups, customers, and partners worldwide. The best
practices are integrated into MSF models, principles, and practices.


Slide Objective
To reinforce module
objectives by reviewing key
points.
Lead-in
The review questions cover
some of the key concepts
taught in the module.
Delivery Tip
In addition to the questions,
evaluate whether the
module objectives have
been achieved. If you
determine that an objective

has not been fulfilled,
consider repeating the
appropriate content before
proceeding to the next
module.
14 Module 1: Introduction to Microsoft® Solutions Framework


3. Why is the MSF considered a framework and not a methodology?
MSF is considered a framework instead of a methodology because MSF
models, principles, and practices provide flexible guidance for project
success, not rigid directions.


4. What is a digital nervous system, and how does it relate to MSF?
Digital nervous system refers to the digital processes that form an EA.
Because digital nervous systems embody the business goals of an
organization, the path to those goals is through the digital nervous
system. The EA selects the path, and MSF provides the discipline to
accomplish this.