Freight logistics operation group 9 report

FOREIGN TRADE UNIVERSITY

Institute of International Economics and Business
----------

FREIGHT LOGISTICS OPERATIONS
MID-TERM REPORT
U&I Logistics Company

Submitted by

: Group 09

Lecturer

: Ms. Hoàng Thị Đoan
Trang & Dr. Bùi Duy
Linh

Class

: FLO201
Hanoi, May 2021


LIST OF GROUP MEMEBERS

No.

Student’s ID

Full Name

Class

1

1915530803

Đoàn Ngọc Minh

K58-LOG-ANH 02

2

1915530542

Trần Thị Hà Vi

K58-LOG-ANH 02

3

1915530702

Lê Thị Khánh Trang

K58-LOG-ANH 01


INTRODUCTION ................................................................................................................. 4

CHAPTER 1. INTRODUCTION OF U&I LOGISTICS .......................................................... 6
1.1. History of formation and development: ......................................................................... 6
1.2. Vision .......................................................................................................................... 8
1.3. Organizational Structure of U&I Logistics: ................................................................... 9
CHAPTER 2: BUSINESS ACTIVITIES OF U&I ................................................................. 12
2.1. Logistics services provided by U&I ............................................................................. 12
2.2. Main customers.......................................................................................................... 16
2.3. Competitors ............................................................................................................... 16
CHAPTER 3: CURRENT SITUATION OF GOODS DELIVERY PROCESS MANAGEMENT
EXPORTING BY CONTAINER AT U & I LOGISTICS COMPANY ................................... 17
3.1 Planning process ......................................................................................................... 17
3.2. Process of exporting goods .......................................................................................... 18
CHAPTER 4: SHORTCOMINGS AND RECOMMENDATIONS ......................................... 25
4. 1 Shortcomings ............................................................................................................. 25
4.1.1 In each stage of the process .................................................................................... 25
4.1.2 With process management activities in general ......................................................... 25
4.2 Recommendations ....................................................................................................... 26
4.2.1 Improve management of customs procedures ........................................................... 26
4.2.2 Improve process management activities in general .................................................... 26
REFERENCES .................................................................................................................... 28


INTRODUCTION
Vietnam has joined many international trade agreements, which creates more
opportunities for Vietnamese enterprises to expand their markets and seek more
customers and partners. However, there are also many challenges. Enterprises must
innovate themselves to come up with strategies and strategies suitable to the
international environment, to improve their competitiveness. Therefore, analyzing
business activities of the business can predetermine the profitability of the activity,
thereby analyzing and forecasting the success of the business results. Through properly

assessing the business performance, enterprises can make appropriate economic
decisions, determine the right direction.
As a business operating in the field of logistics, U&I Logistics is considered one
of the major enterprises in the Vietnamese market operating in this field. However, the
market is expanding and the competition from enterprises is getting more and more
fierce. In general development conditions, besides the advantages for development, the
company also faces many difficulties and challenges. Therefore, I conducted the topic
"Research on the current situation of freight logistics operations in U&I Logistics Northern JSC" to learn more about the company's business operations, the problems
that the company still faces from there. Export a number of solutions to improve the
company's operational efficiency.
Research objectives and missions:
● Analyze achievements and limitations in the freight logistics operation of U&I
Logistics – Northern JSC.
● Give some recommendations.
Research object and scope:
● Research object: Logistics management process of the company from 20202021.
● Research scope: The subject is done at U&I Logistics – JSC.


Throughout the internship, we have learnt many things about the operation of a
logistics company. We would also like to express my gratitude to my instructor, Mr Bui
Duy Linh for your instructions. During the research and completion process, due to
many limitations in knowledge, the essay cannot avoid its shortcomings, so our team is
looking forward to receiving the comments of teachers on the research topic in order
that we are more complete. We sincerely thank you.


CHAPTER 1. INTRODUCTION OF U&I LOGISTICS
1.1. History of formation and development:
U&I Investment Corporation (Unigroup) is the parent company of many

subsidiaries and affiliates, working in many business areas including Logistics, Real
Estate, Construction, Financial Services, Auditing, Retailing, Farming and
Manufacturing. U&I is an abbreviation of “You and I”.
U&I Logistics is the leading member of Unigroup regarding logistics services.
Being operated by highly experienced Vietnamese entrepreneurs, U&I Logistics is
proud to be one of the leading companies in Vietnam specializing in Customs Broker
Agent, Freight Forwarding Service, Warehouse Operations, Inland Waterways, Coastal
and Rail Transport. In order to survive and develop, U&I Logistics always keeps
improving itself day by day to provide the best services to its customers.
The companies includes the following members:
The subsidiaries:
● U&I Transport Corporation (Unitrans) – Binh Duong
● U&I Logistics – Northern Joint Stock Company
● U&I Warehousing Corporation (U&I Warehouse) – Binh Duong
● U&I Freight Solutions Corporation (Uni Freight) – Binh Duong

The affiliates:
● Rubber Goods Services And Transport – Warehouse Joint Stock Company
(Rusco) – Ho Chi Minh
● An Thoi Investment In Maritime & Postal Exploitation Corporation (An Thoi
Port) – Phu Quoc


Regarding the history of the company:
April 1998: the company was established under the name of limited company U&I
(Unico Ltd), working in the field of investment consultancy, customs clearance and
freight forwarding with 6 members and the total initial capital of 200 million VND.
U&I's original head office was in Thu Dau Mot town, Binh Duong province.
March 2003: The ownership of the company was transformed into a joint stock
company with the new name called U&I Transport and Forwarding Corporation. The

company also set up a trucking by container service.
January 2007: It inaugurated and put into operation phase 1 of a warehouse with a total
area of 36200 m2.
October 2008: U&I Transportation Joint Stock Company (UNITRANS) was
established.
August 2010: Established U&I Freight Forwarding Joint Stock Company (U&I
FREIGHT) - Ho Chi Minh City.
February 2014: Established U&I Cargo Service Joint Stock Company (U&I CARGO)
- Hanoi.
June 2014: The establishment of Vietnam Shipping Joint Stock Company (VIETNAM
TRUCKING - VTruck).
August 2014: Completed and put into operation phase 5 of the warehouse with a total
area of 10428 m2 and established U&I Warehouse Joint Stock Company (U&I
WAREHOUSE)
May 2015: Renamed to U&I Logistics Joint Stock Company (U&I LOGISTICS) with
a charter capital of VND 215 billion.
March 2017: Established U&I Freight Solutions Joint Stock Company.


September 2017: Completed and put the warehouse of U&I Logistics at VSIP I (First
phase) into operation with a total area of 13500 m2.
December 2017: Established U&I Logistics - Long Thanh Corporation.
February 2018: Established U&I Logistics - Northern Joint Stock Company.
July 2019: The establishment of Northern U&I Transport Joint Stock Company.
The chart below shows the structure of Unigroup:

Figure 1. Structure of Unigroup
Source: Báo cáo tình hình nhân sự, phịng tổ chức nhân sự, U&I Logistics

1.2. Vision

Vision: To become a strong logistics brand in Vietnam that can be seen not only as a
pure partner but also as a reliable friend.
Mission: Every product of U&I Logistics should represent quality and trust.
Slogan: Clients’ Interests First.
Core value: Leadership is shown in every position and every job.


Culture: Everyone is respected and treated equally. U&I highly appreciates the
personal expertise, the smooth and clever coordination, and the ability to work
scientifically.

1.3. Organizational Structure of U&I Logistics:
U&I Logistics is one of the members of U&I Investment Corporation (Unigroup)
that has operated in many fields. U&I Logistics is the leading member of Unigroup
regarding logistics service. As the characteristics of Logistics that includes many tasks
and activities, U&I Logistics allege to divide into the member companies. Each
company that belongs to the U&I Logistics focuses on providing only an activity (a
service) in the Logistics systems. U&I Logistics’ organizational structure should be
seen as the divisional structure.
GENERAL DIRECTOR

MANAGE DIRECTOR

Accounting
Department

Logistics
Department

Administrative

Department

Sales Department

Figure 3. Organizational structure of U&I Logistics
Source: Phòng hành chính cơng ty U&I Logistics

Operations
Department


* Functions of each department

+ General Director: is the highest commander in the enterprise, has the task of
comprehensive management, operating the company's activities in accordance with the
set goals and strategies of the company, taking responsibility on behalf of the company.
the state for all its activities
+ Manage Director: The person who is responsible to the director for the assigned work
contents, and actively handles the work authorized by the general director. Assist the
director in many fields such as production, sales, marketing...
The manage director is also responsible for assisting the director in technical terms,
directing and monitoring the activities of the departments, and helping the director
directly direct the signing and implementation of business contracts.
+ Accounting Department: Responsible for management, financial organization,
economic accounting, evaluation of the company's production and business results
according to the plan, well performing financial accounting for the company to ensure
not be stuck in production and business, monitor and pay economic contracts to direct
on debt and debt recovery, do not let customers owe, settle with superior agencies and
relevant agencies. authority of the State.
+ Administrative Department: Department is the unit that directly performs the

management of records, archives, management of housing and labor equipment of the
Company. Second, the department has the function of managing human and labor
resources.
+ Sales Department: In charge of production and business of the company, in charge of
purchasing materials and selling products. In addition, the department advises the
Director on production direction, import-export business goals in the following fields:
Market, products, customers... Strengthening marketing, expanding domestic and
foreign markets.


+ Logistics department: Organize the transportation and delivery of goods, by means of
transportation, as a shipping agent for companies wishing to hire freight: air, sea...
+ Operations Department: is a field worker, responsible for delivering documents to
customers and tracking goods.


CHAPTER 2: BUSINESS ACTIVITIES OF U&I
2.1. Logistics services provided by U&I
Customs clearance agency
U&I Logistics is one of the first companies operating in the field of Customs
clearance agency in Vietnam since 1998. With a large staff of well-trained and
professional staff and has been approved by the General Department of Customs
Vietnam issues customs clearance agent certification. U &I has been the leading unit in
applying electronic customs declaration and applying information technology to the
online management of import and export activities.
U&I Logistics currently owns an online data management system and uses
business monitoring management tools according to a modern and accurate process,
ensuring that all activities are closely monitored as well as helping customers to check
the goods information.
U&I Logistics is deeply aware that import and export activities are an important

link in the supply chain of businesses. Ensuring the smooth process of customs
clearance and customs clearance of import and export goods is a factor contributing to
creating competitive advantages for customers.
Warehouse Services
U&I logistics has the largest bonded warehouse business in Vietnam today with
an area of more than 185,805 m2.The warehouse system is invested and built to fulfill
international standards and is qualified to preserve all dry goods under a strict and
scientific management process.
The solutions that their warehouse system provides:
● Control goods accurately and closely with intelligent online management
software.
● Concentrating and distributing goods is very convenient and flexible.


● Coordinate goods from many different suppliers, including goods imported from
abroad to export to third countries.
● Maximize your cargo area and storage space with the versatile multi-tier
selective racking system.
● Thoroughly handle sanitary problems from goods with modern humidity control
systems and insect control systems.
● Make it easy for customers to get C-TPAT (Customs Trade Partnership Against
Terrorism) certification from CBP (Customs Border Protection) USA.
In addition, the infrastructure being properly built and equipped with modern
equipment, the scientific and close organization, together with the attached services
always performing full duties, warehouse activities have created a high credibility with
customers. This is the reason why the warehouse system of U&I Logistics always works
at full capacity and the volume of cargo flowing through warehouses is regularly
growing year by year, reaching nearly 60,000 TEUS/year.
Inland transport (Unitrans)
Domestic freight transport is an integral part of the logistics service supply chain.

To some extent, there is no commodity that does not go through the domestic
transportation process, so Unitrans, a member of U&I Logistics, is the first choice for
customers.
Owning a large number of standard road transport vehicles, plus the ability to
mobilize means of transport from partners, U&I is evaluated as one of the leading
transport service providers in Vietnam. All of their road transport vehicles are equipped
with GPS navigation systems. The process of transporting and preserving goods meets
the standards of the C-TPAT program - a security program coordinated between US
Customs and border protection designed to strengthen the supply chain and world
security. Not only road transport, U&I also provides other transportation solutions such


as: transportation of project goods, super-long, super-heavy goods, inland waterway
transport, coastal sea and railway.
Vietnam Transport Exchange (VTruck)
Vtruck was established in May 2014. This is a development plan of U&I
Logistics to create a premise for the strategy of combining e-commerce and traditional
logistics.
Vtruck is an application platform operating online in the form of e-commerce,
where shippers and vehicle owners meet, connect, negotiate and conduct transactions.
The difference compared to conventional transportation is that, Vtruck removes
the geographical distance, connecting shippers and car owners throughout Vietnam.
They only need a device with an internet connection to be able to meet to exchange
services without paying for the system.
International sea and air transportation
As part of the strategy of diversifying services and creating more choices for
customers, U&I Freight Solutions and U&I Logistics - North were born as an
affirmation of U&I Logistics' correct and sustainable development strategy.
U&I Freight Solutions and U&I Logistics - Northern were established with the
core of operators and managers with more than 20 years of experience in the

international freight industry. U&I Freight Solutions is in charge of and provides
services for the Southern market and U&I Logistics - the North is in charge of and
provides services for the North and Central markets.
U&I’s partners are multinational companies with a worldwide dealer network.
Their international freight operations are proving step by step proving that they are one
of the strong Vietnamese brands in this field. With an output of more than 2,000 tons
of air freight each year, U&I has committed to meeting all of our customers' freight
needs at the most reasonable prices.


Types of goods delivered
The company has cargo handling equipment such as a modern fleet of trucks, forklifts,
a fairly large and safe warehouse system, very convenient for cargo handling, and has
its own fleet of ships or containers to serve customers. sea freight forwarding. This is
an advantage of the company compared to other forwarding businesses
In the field of sea: U&I is providing a wide range of forwarding services to meet the
needs of the domestic and international market. From there, customers can be assured
about the import and export of goods:
●

Delivery of import and export goods

●

Collecting retail goods to export to countries around the world

● Delivery service to the place
● Cargo insurance service
The company's vehicles are very diverse, from 1 ton payload to 15 ton payload,
container tractors of all kinds to some other specialized vehicles, with an extensive

warehouse system. Moreover, these devices are also fully exploited with high
efficiency. In addition, the care and maintenance of equipment is done carefully. FCL
is a specific form of sea freight forwarding, accounting for a large proportion.
Types of delivery are:
● Departmental containers: Used to transport dry goods, general goods. Includes
20 feet, 40 feet DC/HC types
● Insulation containers: Used to transport items that require a stable temperature
● Ground container: Used to transport super-long and super-heavy items such as
iron, steel...
● Tank Container: Used to transport liquid goods such as oil, chemicals, gas,
alcohol


● Bulk container: Used to transport bulk goods: cement, grain, ore...
● Specialized containers: Used to transport specific items such as cars, livestock...
● Open-roof container: Used to transport goods such as machinery and equipment
2.2. Main customers
U&I has over 1000 customers, both large and small, around the country. U&I is
proud to be the leading company in Vietnam specializing in providing logistics services
for both domestic and international markets, from small businesses to huge
corporations.
U&I Logistics – Northern JSC serves a wide range of import-export firms and
industrial zone enterprises. The firm always retains a lot of loyal consumers who use its
services due to high service quality,steady and cheap costs. Customers of U&I include
well-known Vietnamese companies such as TH True Milk, VinEco, and Minh Long, …
U&I Logistics customers gave excellent feedback on the quality of the service
and the company's price. Customers are usually actively contacted to collaborate in the
following shipments, so that the firms have a quite stable order quantity over months
and years.
2.3. Competitors

U&I Logistics - Northern JSC does not consider any one firm to be a true
competition in this logistics service industry. Companies in this industry, they believe,
should be viewed as partners rather than rivals. Through outsourcing activities, the firm
is always in need of engagement and help from other enterprises. As a result, the
corporation has always established that there is no competition in this area and that the
most important problem is client satisfaction.


CHAPTER 3: CURRENT SITUATION OF GOODS DELIVERY PROCESS
MANAGEMENT EXPORTING BY CONTAINER AT U & I LOGISTICS
COMPANY

3.1 Planning process
Planning is the first and most important step of freight forwarding process
management. A good plan, complete, suitable for resources and circumstances will
make that process more convenient, faster and more efficient. At U&I Logistics, the
leadership team has a good vision and can create the optimal plan. The planning
manager has a good planning method to lead all members to the same goal. That is
professional business planning with PROBIZ PLAN software.
The plan of the head of the department has met the following factors:
1. Set objectives, mission, success factors
2. Select the form of business operation
3. Clearly define the products and services intended to provide.
4. Identify the target market of the business to have a specific view.
1. 5.Identify your competitors and re-evaluate your competitiveness
5. Develop sales strategy, pricing, promotion, sales revenue forecast
6. Develop Marketing strategy (Determining competitive advantage, positioning,
marketing strategy, distribution strategy,...)
7. Building and organizing human resources and personnel costs.
8. Forecast of management costs, advertising costs, asset depreciation

9. Calculation of investment capital for the project
10. Calculate the time needed to borrow capital or call for more investment capital.
11. Calculate the payback period or key financial metrics to decide whether to invest
or deposit money in the bank
12. Financial analysis (Reasonable investment costs, profit and loss analysis, breakeven analysis, cash flow, balance sheet ..) based on input data.


13. Output the plan via Word, Powerpoint, Excel, Web to serve presentations or
business project reports. When applying this software to the management of the
freight forwarding process, the team leader was able to orient the departments
with many different options to anticipate business situations: bad, average, good
to have a treatment plan appropriate.. Moreover, use the business plan to call for
investment capital or bank loans. Develop a reasonable debt policy to avoid
bankruptcy due to insolvency. This has helped the U & I company keep its
customers.

Information search can be done in three ways:
The first way, through the company's data warehouse. This is the company's
available data warehouse about customers. Sales staff can get business information here
and start the negotiation process.
The second way, through the relationship. Relationships are a great way, this
makes it easier for businesses to trust the company and makes the negotiation process
faster.
The third way is through searching the internet. This is quite difficult, because
the information of businesses online is general, quite vague and unclear. This makes it
difficult for Sales staff to fully and accurately capture business information. After
having contact with the customer, the sales staff sends a service quotation to exchange,
the successful negotiation will lead to the signing of the contract.
3.2. Process of exporting goods
Delivery organization is a very important step that determines the quality of the

company's service. To organize the delivery of export goods, take the following steps:


Pic 3.2: Process of exporting goods

Finding clients, negotiating and signing contracts

Make a booking and get an empty container

Packing goods and preparing documents

Export customs clearance

Issue bill of lading

Make financial paper, keep records
Source: Báo cáo tổng hợp công ty CP dịch vụ hàng hóa U&I
Firstly, the sales staff of the forwarding company will look for customers to
negotiate and sign contracts.
The content of a foreign trade contract includes the following information:
Contract scope, Contract value, Delivery conditions, Payment method, Goods warranty
conditions, Insurance purchase... Thus, operation staff will be the person on behalf of
the client to do the procedures such as: export clearance, organize the safe transportation
of goods, deliver the goods to the ship, make other procedures if required... .
Second, make a booking and get an empty container
The forwarding company contacts the shipping company to find the best price
for transporting the shipment. Booking helps shippers confirm information about


shipper, consignee, weight, type of container, place of packing, port of unloading

container for export clearance, port of destination, date of departure, etc. Based on the
request of the client, the forwarding company will balance to book the most suitable
ship to ensure that the packing and shipping will take place smoothly.
The staff of the forwarding company will send a Booking request to the shipping
line. After a booking is made, the company's staff will have to exchange it for a booking
confirmation at the port authority. The booking confirmation is to confirm with the
shipping company that you have agreed to take the container and seal.
Third, pack the goods and prepare documents
In addition to contacting the shipping company to book the ship, the forwarder
is responsible for contacting the transport firm to book the truck to transport that
shipment from the warehouse to the port. Based on the quantity of goods, the type of
goods that the company will choose the appropriate type of container. After that, when
there is an agreement on the date of packing, number of containers, type of container,
the forwarder will book trucks and send the packing plan information to the carrier
including: Place of packing, Time of packing, contact person, number of containers so
that the carrier can understand the favorable situation for the arrangement and
coordination of vehicles. In this step, the forwarder will do the following tasks:
+ Packing at the warehouse: The company's staff will coordinate with the
technical team and workers at the factory to pack the goods. It is important to choose
the appropriate packing according to the packing regulations contained in the foreign
trade contract. The information must be fully and accurately recorded on the shipment
such as: Name of goods, country of manufacture, net weight, tare weight, shipping
instructions …
+ Packing at the port: The process of packing goods at the port is similar to
packing goods at the warehouse, but here requires accompanying paperwork.
Enterprises need to have someone to check and inspect the packing of goods so that the
packing is guaranteed.


Firms need to provide a complete set of certificates including: Commercial

Invoice, Packing list, Bill of lading, Certificate of Origin, Phytosanitary Certificate and
Fumigation Certificate. If the enterprise pays by L/C for that shipment, it is necessary
to submit a set of documents to the notifying guarantor bank.
Fourth, customs clearance for export goods
When having all the documents provided by the customer about the outbound
shipment, the forwarder uses the electronic customs declaration software to transmit
data about the shipment to the online declaration. The transmission of declarations helps
to classify goods into 3 channels: green channel, red channel and yellow channel. After
that, the ops staff at the forwarding company is responsible for bringing relevant
documents such as: Invoice, Packing list and documents of the shipment to the customs
for customs clearance of the shipment. Customs officers base on the information on the
declaration to enter information and submit to the customs leader to sign for the
shipment to be cleared. Finish the customs clearance process for the export shipment at
the port. Cargo will be arranged on the ship according to the shipping company's plan.
The opening of a customs declaration requires sufficient documents such as a letter of
introduction to the forwarder, a receipt of documents issued by the customs, a customs
declaration, a foreign trade contract, an invoice and a packing list.
Fifth, issue bill of lading
The forwarding company makes Bill at the request of the exporter. The bill of
lading can be the MBL of the shipping company or the HBL made by the forwarding
company itself. This work will be done by the document department at the forwarding
companies to issue the bill of lading to the customer. The issue of the bill of lading will
depend on the customer's request, if the customer does not use the international service,
the document officer will transfer a copy of the documents to the customer so that they
can send the information to the relevant shipping line to request a bill of lading.
Sixth, make financial paper and keep records


When the original set of documents is completed, the forwarding company sends
the documents to the customer and makes a file for record keeping.

The export delivery process at the company takes place in four basic steps
Step 1: Understand the situation of preparing goods and means of transport
In this step, the sales staff will coordinate with the documentation staff based on the
shipment information provided by the shipper to hire the appropriate carrier, prepare
the necessary documents for the shipment to serve the purpose of the shipment. delivery
and customs clearance assistance. The department head will supervise this activity by
checking the shipment information and export documents in accordance with the type
of goods.
Step 2: Deliver the goods at the Port
Field staff and customs declarants will take on the main tasks of this delivery process.
They combine to get shipment information and documents from sales staff to transport
goods, declare to Customs at Hai Phong port, and deliver goods on board.
The company provides FCL/FCL, LCL/LCL and bulk cargo. Each type of goods will
have a different process, each task is directly undertaken by different individuals and
the head of the Import-Export Department will manage according to the implementation
steps of each process and each type of goods.
-

For FCL/FCL shipment
+ Confirmation of booking by shipping lines
+ Field staff receive orders to issue empty containers
+ Field staff receive empty containers from the port and transfer them to the
owner's warehouse for packing
+ Customs operation staff prepare necessary documents for customs
clearance


+ Procedures with the Hai Phong Port Trade Office lift off before the cut
off date
+ Operation staff cooperate with document staff to contact shipping lines to

get B/L
+ Send Pre-alert to agents
-

For LCL/LCL shipment
+ Confirmation of booking by shipping lines
+

Bring the LCL shipment to the CFS retail delivery station

+ Customs operation staff prepare necessary documents for customs
clearance
+ Consolidators gather LCL shipments, pack them in sealed containers, and
take them to the CY yard at Hai Phong port
+ Operation staff cooperate with document staff to contact shipping lines to
get B/L
+ Send Pre-alert to agents
-

For bulk goods
+ Sales staff and documentary staff support each other in understanding the
situation of the goods owner making a declaration of goods for
transportation
+ Documentary staff prepare S/O (Shipping order) and plan to load the ship
on board
+ The forwarder cooperates with the goods owner's representative (if any)
to monitor the loading process on the ship


+ The port and ship will make a record of finalizing the delivery of goods,

making a diagram of the goods loaded on the ship and sending it to the
owner
Step 3: Prepare and hand over transport documents
-

Sales staff ask customers to provide shipment details to make a bill of lading

-

Document officer sends draft HBL bill of lading for customer to check and send
to carrier for MBL

-

When confirming the vehicle has departed, the forwarder sends the original HBL
and invoice to the customer.

Step 4 Final settlement of expenses
Sales staff settle costs with suppliers and customers, report the process to the head
of the import-export department.
The four steps of U&I Logistics' container shipping process are carried out by many
different departments and the head of the department is the person who supervises the
activities of each individual in the process. U&I company always try to create good
relationships with customers, implement the most preferential policies for big
customers and stick with the company. For the staff, the company always ensures clear
reward and discipline policies to encourage employees.


CHAPTER 4: SHORTCOMINGS AND RECOMMENDATIONS
4. 1 Shortcomings

4.1.1 In each stage of the process
- When making export documents
Despite having a high level of expertise, in the process of documenting, sometimes
employees still allow errors such as wrong bill of lading, wrong quantity, volume goods
stated on the voucher, etc., affecting the general process.
- When customs clearance for export goods
Online customs software is a step forward to help businesses shorten time and
cost of customs declaration. However, since this is a newly applied software in the
company's customs declaration, so many errors still occur in the operation data entry.
Common mistakes are wrong product code, contract code, wrong invoice trade, etc.
This makes the customs clearance process may be delayed and cost a lot of money.
4.1.2 With process management activities in general
Process management activities are also influenced by external influences
enterprises over which the enterprise cannot fully control: customers, shipping lines,
insurance companies, customs authorities, …
Delivery time is sometimes delayed due to linkages with shipping lines and
shipping lines, other shipping units are still loose, not matching the delivery plan
encountered many difficulties. Especially for shipments that have to be transited
through many ships, others are prone to problems such as loss or damage of goods, late
boarding, missing import declaration.