THE IMPACT OF INFORMATION TECHNOLOGY ON BANKING SALES PERFORMANCE. CASE STUDY IN TECHCOMBANK

NATIONAL ECONOMICS UNIVERSITY
NEU BUSINESS SCHOOL
----------------------------------------

NGUYEN VAN HAI

THE IMPACT OF INFORMATION TECHNOLOGY
ON BANKING SALES PERFORMANCE.
CASE STUDY IN TECHCOMBANK

MBA THESIS

HÀ NỘI-2020


NATIONAL ECONOMICS UNIVERSITY


NEU BUSINESS SCHOOL
----------------------------------------

NGUYEN VAN HAI

THE IMPACT OF INFORMATION TECHNOLOGY
ON BANKING SALES PERFORMANCE.
CASE STUDY IN TECHCOMBANK

MASTER OF BUSINESS ADMINISTRATION IN ENGLISH

MBA THESIS
SUPERVISOR: Associate Professor Ph.DVU DINH HIEN

HÀ NỘI-2020

ACKNOWLEDGEMENT


First, I would like to send thanks to my thesis supervisors, Associate
Professor Doctor Vu Dinh Hien, who instructed and taught me a lot, gave me his
valuable time and preciuos comments to contribute much to my thesis.
Second, I send my sincere thanks to managers and colleagues at
Techcombank Vietnam for catering me in collecting full and accurate data in
research process.
Finally, I also would like to thank my family and friends for their support in
finishing this thesis.
Thank you very much!
October 2020

Nguyen Van Hai


TABLE OF CONTENTS


ABBREVIATION
ICT: Information Communication Technology
Techombank: Viet Nam Technological and Commercial Joint stock Bank
CRM:

Customer relationship management

EFA:

Exploration Factor Analysis

FSIs:

Financial institutions

ROA:

Return on Asset

ROE:

Return on Equity


LIST OF TABLES


LIST OF FIGURES
Figure 1.1: Research process...................................................................................12
Figure 2.1: Oganizational structure of TCB.............................................................28
Figure 2.2 Working Experience in the Banking Industry.........................................38
Figure 2.3 Position Held in the Organization..........................................................40
Figure 2.4 Level Education.....................................................................................41
Figure 2.5 Aspect of Performance...........................................................................45


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CHAPTER 1: INTRODUCTION
1.1.

Rationale
Banking can simply express as the business of keeping, lending, exchanging
and issuing money. The Key business priorities of the banking and financial
services industry are Efficiency, Growth and Resilience. The technology helps the
sector to fulfill the requirements of the business priority areas.
Implementation of information technology began in right earnest in the
sector. Starting from back office automation, which was aimed largely at processing
of voluminous data and automation of cheque clearing operations; the technology
moved to the front desk in the form of total branch automation.
At the same time, the development in communication technologies made
technology implementation more widespread and it became cost effective to
network bank branches. Investments in information technology also helped cut
down operational costs drastically.
Technology means application of knowledge or a technical process method
or emerged as powerful tool to reduce operating costs, making it viable for financial
institution to expand into rural and low-income areas. Technology plays an
important role in Financial Services for monitoring and controlling of their services;
currently some of the technology use by financial institutions (FSIs)
These help FSIs to provide efficient, better customer service, greater product
variety, shorter response time, enhanced product quality and better customization of
products and services.
There are about 4 billion unbanked people in the world which is more than
two third of the population of low- and middle-income countries financial


10

institution such as commercial bank is still unable to reach poor population, because
of high cost for building and maintain branch network and developing.
According to Nielsen's Insights 2017 Report, Vietnam thein Vietnam in 2017
was 84%, an increase of 6% from the previous year. More notably, in rural areas,
68% of the population now use smartphones. The above figures show an impressive
trend – the ubiquity of smartphones and tablets. Habits and behaviors of people in
all regions, of all classes and ages are changing. Online services, whether for
shopping, making friends, exchanging information, or dating, are becoming more
popular. The Banking sector is no different. Users expect to be able to access and
use banking services at anytime, anywhere and on any device. Each bank has its
own approach to digital banking, which focuses on the customer experience or the
ability to provide online services. However, these options can only be successful
when delivering the best value to the customer. Right from the start, Techcombank
has focused on technology, believing it to be the best way to serve customers and
promote business development. During 26 years of operation, Techcombank has
continuously strengthened its systems and capacity to best meet the needs of
customers. In recent years, Techcombank’s application of technology has delivered
remarkable progress, creating breakthroughs to improve operational efficiency and
customer satisfaction.
The aim is to identify and understand the changes that ICT is causing on the
banking sector, in order to examine in detail how the recent (and foreseeable)
advances in ICT are affecting the sector and can affect its future evolution. As ICT
is having a strong influence on the evolution of the banking, the study investigates
the influence ICT has on the banking sector and the payments system. Therefore,
the purpose of this study was to investigate the relationship between ICT and bank
performance, and case study in Viet Nam Technological and Commercial Joint
stock Bank (Techcombank)
1.2. Research objectives
-

To evaluate the status of technology implementation in banking sector.


11

-

To analyze the impact of Information technology adoption on the performance of

-

banking sector.
To estimate the relative efficiency and productivity of banking sector in pre and post

-

e banking revolution period.
To draw some policy implications based on the findings emanated from the study
1.3.

-

Research questions

What is theoretical framework of information technology applied for the Sale
Performance at Techcombank?

-

How is the impact of information technology factors influencing on Techcombank
Sale performance?

-

What are the main factors which affect to Sale performance at Techcombank?

-

What should Techcombank do to improve Sale Performance via Information
Technology?
1.4.
Research methodology
1.4.1. Research process

The research conducts with the following process:


12

Some
solutions
to Information
improve
Sale Performance
at Techcombank
via Information
Identify
Select
Build

Cronbach
Questionnaire
A
E
Regression
Analyze
djust
scales
theotical
the
Problem,
current
alpha
scales
analysis
of
Framework
Technology
of
Objectives
Information
Technology
Information
Technology
at Techcombank
and mainTechnology
inluenced factors

Figure 1.1: Research process
(Source: author)

1.4.2. Data collection

Survey of data are collected both online questionnaire and hard copy form.
Respondents are needed to answer all questions from questionnaire. Questionnaire
was designed with Google form and distributed by sending attach file through
Email. Moreover, hard copy of questionnaire is also distributed to respondents.
Questionnaires was sent to 200 respondents and accepted respondents 170 for this
study are who have been working for Techcombank. All questionnaire of survey
result was collected within 1 weeks and 100 respondents are received Email and
100 respondents are done with hard copy survey form. All the hard copy surveys of
result data base are together collected with online data base into Google form with
manually typing. Result of all data base are exported in excel file...


13

1.4.3. Data analysis

Findings data are systematically linked to the format of self-developed
questionnaire attached in the appendix. Data are collected by using questionnaire
and distributed with link through Email and also hard copies around the area of Ha
Noi. Collected data are analyzed to identify, describe and test the impact of
Information Technology in banking sector via survey TCB’employees. The author
use “Excel” and “Word” software to process the data.
1.5.

Research scope
This research studied the impact of Information Technology on banking sector

and case study in Techcombank and method of questionnaire was used as an

instrument of survey. Population and sample of respondents are targeted the people
from the area of the city of Ha Noi who have been working for Techcombank. Total
number of 200 sample size was employed for this study using 5:1 ratio method of
Hair, et al (1998). Research of questionnaire was done within one week around the
area of Ha Noi.
1.6.

Thesis Structure outline
The thesis includes 4 chapters:
Chapter 1: Introduction
Chapter 2: Theoretical background on IT
Chapter 3: Current Information Technology at Techcombank Vietnam
Chapter 4: Some solutions for TCB


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CHAPTER 2: THEORETICAL BACKGROUND ON
INFORMATION TECHNOLOGY
2.1Definition of Information Communication Techonology
Information Communication Technology (ICT) is the use of any computers,
storage, networking and other physical devices, infrastructure and processes to
create, process, store, secure and exchange all forms of electronic data. Typically,
ICT is used in the context of enterprise operations as opposed to personal or
entertainment technologies. The commercial use of ICT encompasses both
computer technology and telephony.
•

ICT IN BUSINESS

Information technology drives innovation and innovation is the path to
business success. Innovation in business has the same impact that steam had on the
industrial revolution. In fact, it’s hard to imagine any business that has not benefited
from the digital revolution. Even something as hands on as agriculture uses
computers. Farmers use computers for production records, financial planning,
research on technical issues, and procurement.
Nowadays the formula for business success is simple: drive innovation with
information technology. So, the first thing startups in any industry try to figure out
is how to make smart IT recruiting choices. Without a backbone of information
technology, a business is not going to go far.

2.2Significance of information communicationtechnology (ict) in the
banking industry
The revolution in ICT has distorted the normal banking culture and created
the avenue for banks to emerge into various markets thereby creating value where
customer needs are sorted into various categories for prompt attention (Aliyu and
Tasmin, 2012). Through this means, the banks are able to sell other products such as


15

insurance and securities together with the banking products they already sell which
are all unique to the particular firm. (Delgado and Nieto, 2004). However, the basic
reason for making use of the internet and other ICT tools as delivery channels is its
power to reduce operational expenses by eliminating the cost of running physical
branches. This becomes relevant in the Spanish banking system which has too many
branches across Europe since the banks using the internet and other ICT tools as
delivery increase their income drastically than those using normal distribution
channels DeYoung (2005) and Delgado et al (2006) ... Haq (2005) posits that
financial institutions are able to survive by maximizing income through the

reduction of operational costs. The unit cost of using IT tools in banking reduce
rapidly than the cost associated with physical branch deliver as income grows.
Thus, Internet banking has become the only innovation that can substitute physical
branches in the service delivery of banks (DeYoung et al 2007). Birch and Young
(1997) posit that expectations of consumers are about comfort ability, prompt and
quality service delivery and transactional security. The introduction of ICT tools in
banking has raised the awareness of customer to the existence of a fast and efficient
customer service delivery.

2.3 Challenges of integrating ict in banking operations
Information Communication Technologies has proved to be a cvaluable tool
to business for that matter banking. Notwithstanding, implementing ICT has not
been without challenges. The following are some reviewed papers in relation to the
challenge’s banks encounter with the integration of ICT. Related literatures on the
challenges of integrating IT in banking operations were reviewed extensively in this
particular section. Kevin et al (2013) investigated into the impact and Challenges of
Information Communication Technology Adoption in the Tanzanian Banking
Sector. Descriptive research design was employed as it facilitated collection of
information from various categories of bank managers i.e. Customer relations
manager who informed the study on how customers use technology to relate with


16

the bank, Cash manager who informed the study on how cash flows using
technology and the IT managers who informed the study on technical issues and
challenges and allow them to state their perceptions on impact and challenges on IT
adoption in the banking sector. Their research instrument captured under the
methodology was categorized into two sections; that is the first part comprising the
demographic characteristics/profile and the second part exploring positive impacts

of IT adoption in banking sector, bankers‟ and banker’s opinions on the need, what
encouraged them to adopt IT and section two which consisted of 10 questions on
challenge’s facing IT adoption. The main data collection they adopted was
questionnaire. From the empirical findings, they discovered that majority of the
respondents agreed that ICT has a major impact in banking .Other findings
included; information communication technologies like mobile banking products,
internet banking products help customers and bankers have remote access of
banking solutions; ICT related online banking products like digital financial
services saves time in making transactions and can be accessed from any anywhere
at any time; ICT has a positive impact where by it enables ;wider networking and
links banks globally therefore enhancing smart banking solutions and services to the
customers and also enabling wider networking, global links of banks. They
therefore outlined a number of challenges in their study in including; slowing down
of IT systems and equipment’s, network communication errors; ignorance by
majority of the customers about ICT usage especially online services and they don’t
own ICT gadgets which can enable them access online services; Sonja (2010)
investigated the effects of computerization on savings and credit cooperatives in
Uganda. They found out that, majority of the respondents agreed that information
communication technology has really promoted microfinance sustainability,
reaching the poor people and Management information systems. However, one of
the challenging aspects of the usage of ICT revealed as lack of human resource
capacity in the banks in Uganda to man the administration of the computing
services. They therefore suggested that more training should be required to ensure


17

human resource capacity. Information communication technology has become the
engine block of every banking institution worldwide and Viet Nam banking
institutions are not exempted. They adopted the historical and survey research

methods. Data were collected from both primary and secondary sources using chisquare and regression analysis were used in the aspect of formulated Hypothesis
testing. They discovered that, banking system is not in line with global trends and
that the application and usage of information technology in the banking system is
necessary for efficient service delivery. They also realized that, the usage of
electronic banking contributes to significantly revolutionizing service delivery to
improvecustomer satisfaction through the various electronic fund transfer and
payment services such as the automated teller machine (ATMs). The study
recommends that, banks and other financial institutions should embark upon
training program for all operational staff of all banks and public awareness should
be instituted to improve the knowledge of information communication technology
and for performance adequacy to support the much-needed efficiency and
operational effectiveness and also to control the regular system failure that
customers face. They used both qualitative and quantitative approaches in gathering
the relevant information for the study. In order to address the challenges faced by
the TCB based on the adoption of ICT, a survey was conducted on some of the staff
of the banks. A cross sectional comparative analysis approach was adopted through
sampling a cross section of workers in TCB.

2.3ICT tools used in banking
The following include some of the major impacts of information technology
in Techombank’ system:
 GSM Banking (Mobile Banking)

This mode of e-banking makes use of the Global System for Mobile
communication (GSM) phones as the primary electronic device. GSM has improved
the operational efficiency of many banks in the country. The mobile banking


18

services basically allow customers to operate their accounts with the operating
banks from mobile phones to a large extent as long as their phones and network
support SMS (short messaging service). The user could be able to check account
balance up to his two last transactions.
 Automated Teller Machines (ATMs)

ATMs are a computer-controlled device that dispenses cash, and may provide
other services to customers who identify themselves with a Personal Identification
Number. ATM dispenses cash at any time of the day and night, unlike the traditional
method where customers have to queue for a very long time in order to withdraw
cash or transfer funds.
 Adoption of the ICT Integrated Project

Techcombank has successfully completed information and communication
technology integration project which enables them to communicate easily across as
many employees as possible within the country to deliver radically-enhanced
customer-centric services.
 On-Line Banking

With the aid of information technology, online banking provides the
opportunity of paying bills and performing transactions of any kind electronically.
Electronic payments can be credited or debited the same day. Customers can make
payments for goods or services without necessarily coming in contact with physical
cash and running the risk of handling a large amount of money.
 Electronic Mail

Information technology has given rise to electronic mail which improves
communication between individuals, external parties and the bank within or across
various geographical regions or boundaries. The availability of online information
provides bankers and customers with a powerful vehicle for research.

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2.4 The information communication technology and bank performance
Worldwide, in the last few years, a massive investment has been done in the
banking sector and its impact on performance is still a paradox. Numerous
studies, using alternative methodologies, have been done on different country
banking systems. Following section is a synoptic view of some representative
banking sector related studies.
Negative/No relationship in profitability and ICT
Beccalli (2006) used data from 737 banks covering the period from 1993
through2000 to study the impact of increased information technology investment on
theprofitability performance of banks in France, Germany, Italy, Spain and United
Kingdom. The study used balance sheet and income statement data, giving a
pooled total of 4414 observations. ROA and ROE have been used as
performance variables and hardware cost, software costs and services cost as
the investment variables. The study found no significant relationship between
total information technology expenditure and improvement in profitability. Carlson
(2001) reached the same conclusion after investigating the same issue in the US
banking market by regressing a bank's ROE on a set of controlled variables
including an explanatory binary variable for the presence or absence of internet
banking. Shirley and Mallick (2008) tested the cost effect and network effect of ICT
by applying a differentiated model in 68 US banks using 20 years data and
concluded that bank profits decline due to adoption and diffusion of ICT
investment, reflecting negative network effects in this industry. Mittal and
Dhingra (2007) evaluated the impact of computerization on the performance of
Indian banks using Data Envelopment Analysis (DEA) and found that the benefits
of computerization in boosting productivity and performance of banks is difficult
to quantify. Some researchers have used correlation to study the impact of IT

expenditure on the banking sector performance (Dos Santos et al. 1993) and
found that ICT spending is unproductive. Another researcher also found the same
insignificant contribution of ICT expenditure to the output in banks (Loveman,


20

1994). Similarly, Prasad & Harker (1997) studied US retail banking sector to
assess the effect of ICT and concluded that no real benefits have accrued due to
additional investment in ICT.
Positive relationship in profitability and ICT
A lot of studies have found positive impact of ICT on the performance of
bankingsector. Shaukat (2009) examined the impact of ICT investments on
profitability andemployee productivity in Pakistani banking sector over a period of
1994-2005.They found that ICT has a positive impact on performance of the
banking sector.Parsons, Gotlieb and Denny (1993) reached at the same conclusion
after
studying the impact of ICT on banking productivity in Canadian banking industry.
Using data from 1974-1988, a trans-log cost model has been estimated. The
research found a 17-23 percent increase in productivity with the use of IT. Cooke
(1998) studied some new and fast-growing financial innovations linked to IT
investment, e.g., assets securitization and derivatives in US banking sector. The
study found that ICT has enabled the banks to offer new products, expand into
nontraditional areas, operate more efficiently and minimize risks. Deyoung, R.
(2006), analyzed the impact of investment in information technology (IT) systems
on bank’s profitability in UK. Using panel data, the study supported the view that
ICT has a positive impact on bank’s profitability through several factors such as
reducing the labour costs and transactions costs. Claudia et al. (2002),
empirically examined Italian banks based on univariate and multivariate
regression models and found a significant relationship between offering of

internet banking activities and bank’s profitability. Betterymarch (2003) used a
panel of 600 Italian banks over the period 1989-2000 and stochastic cost and
profit functions have been estimated. The results show that both cost and profit
frontier shifts are strongly correlated with ICT capital accumulation. Banks
adopting
information technology capital intensive techniques are also more efficient.


21

Nurwani Amaratunga and Mukrima (2003) examined Sri Lankan banks and found
that the strategic use of ICT plays a vital role in retaining the existing customers
and attracting new customers. Jun, S. (2006) investigated the impact of
information technology expenditure on business performance in Korean banking
using a BSC model. The results indicated a significant association between the
levels of information technology adoption and the financial performance of the
banks. Eyadat and Kozak (2005) investigated the impact of ICT on the profit and
cost efficiencies in U.S. banking sector during 1992-2003. They found a positive
and significant correlation between the levels of implemented ICT and both,
profitability and cost savings. Hung Viet Ngugen (2005) studied Vietnamese
commercial banks in terms of their efficiency change, productivity growth and
technological change during the period 2001-03. The Study used Data
Envelopment Analysis (DEA) and Malmquist Index with four inputs (labour,
capital, technology and deposits) and two outputs (interest income and
noninterest income). It shows that total factor productivity increased by 5.7
percent in 2003 relative to 2001. Aghdassi, M. (2008) analyzed the strategic
value of e-banking for Iranian banks and revealed that bank manager’s
performance through e-banking is quite positive and effective. They also
concluded that information technology stock contributes to value added growth
significantly and use of information network shows positive impacts on TFP.

Rahman, I.U. (2007) analyzed the financial statements for 26 banks from 1991
through 2001. They used ROA, ROE and net profit as performance variables,
and computer budget ratio and capital budget ratio as the information technology
investment variables. The results revealed the strongest relationship between
computer budget ratio and ROE/ROA. Similarly, Malhotra and Singh (2006), M.
Chandrasekhar (2010) analyzed the implications of internet banking for the
Indian banking industry for the period 1998-2005 and found that internet banks
are larger banks and have better operating efficiency and profitability as
compared to non-internet banks. Casolaro and Gobbi (2007) analyzed the


22

relationship between information technology investment and productivity in Italian
banking industry using unbalanced panel data from 618 banks collected for 1989
through 2000. With information technology use and total factor productivity as
output, the researcher employed stochastic cost and profit frontier techniques.
They used hardware capital stock, software capital stock, information technology
capital stock for an employee, and the number of ATMs as the information
technology investment measures. For the performance measures, the authors
used the ratio of services to gross income and capital, and the ratio of reserves
to total assets. The results revealed that banks with higher information
technology investment were more efficient. Agboola (2007) used Likert-type
ratings to measure and analyze the degree of utilization of identified technologies
and the variations in their adoption rate in Nigerian banks. The study revealed
that the adoption of ICT in banks has improved customer services, facilitated
accurate records, provided home and office banking services and enhanced
faster services. Illyas-Ur Rahman (2007) examined the role of information
technology in banks and studied the perception of bank employees towards the
implementation of information technology. The study considered different

information technology variables like net banking, credit cards, mobile banking,
electronic funds transfer, phone banking, card to card funds transfer. The study
found a positive relation between implementation of information technology and
delivery of services. Ahmad Mashnour (2009) investigated the way in which
information technology investment created value in the Jordanian banks. The
study measured some variables which determine financial information system
performance i.e. (a) IT integrated in IS; (b) software quality; (c) investment in
training; (d) customer services; (e) productivity; (f) user satisfaction; and (g) cost
benefit analysis. The study concluded that information system provides a
competitive advantage to the banking industry and the effectiveness of
information systems has a positive impact on Jordan banks. Ombati and Magutu
(2010), analyzed the relationship between technology and service quality in the


23

banking industry in Kenya. The research is a cross-sectional survey and the
respondents of the study are customers of banks using e-banking services
(internet banking, mobile banking and ATM). The findings revealed that e
banking has improved the service quality of banks. Madume Stella (2010)
analysed the impact of information and communication technology on the
productivity of the Nigerian banking sector using CAMEL and the transcendental
logarithmic production function also called Translog. The study found that bank
output such as loans and other assets increase significantly due to increase in
expenditure on information and communication technologies. Leckson and
Leckey (2011) ascertained and documented the extent to which investment in
information technology may affect profitability in Ghana banking sector. The
study used an enhanced Balanced Scored Card (BSC) approach proposed by
Kaplan and Norton and used the extensive panel data set of 15 banks over a 10
year period (1998-2007). The study found that higher IT level banks have the

tendencies of increased profitability. Alpar and Kim (1990) studied 759 US banks
during 1979-1986 to analyze the impact of IT on economic performance.
Applying cost function approach they found that IT was able to reduce operating
costs, increase capital expenditures of banks, save personnel costs, reduce
demand deposits, and increase time deposits. Ekata, G.E. (2012), examined
technological change, its relationship to firm size, and its impact on the efficient
scale of output and product mix for large US commercial banks. The results
suggest that technological change lowered real costs by about 1 percent per
year, increased the cost minimizing scale of outputs, and affected product mix.
To study the efficiency and productivity of banks, many researchers used DEA
model. Das et al., (2000) used DEA approach for all the three types of
ownership— public, private and foreign. Kamakura & Ratchford, (1996) used
DEA with translog cost function to measure efficiency of multiple retail stores.
While applying DEA, different ICT related input specifications have been noticed.
Some studies used computer (hardware) as input measure (Oral and Yolalan,


24

1990; Vassiloglon & Giokas, 1990) whereas some others have taken Number of
ATMs (Zenios et al., 1999). Choudhari & Tripathy, (2004) used DEA with a lot of
variables like profitability, financial management, growth, productivity, and
liquidity. Many other users of this approach were Mukherjee et al. 2002; Kumar &
Verma 2003; Sathye 2003; Gunjan M. Sanjeev; 2006; Gupta et al., 2008;
Rezvanian et al., 2008; Awdeh & Moussawi, 2009; Sunil & Rachita, 2010 etc.
Review of studies is indicative of the fact that the relation of information
technology input and performance is a tricky one. It needs proper metrics or
quantification of the two prime variables, the ICT and performance. There are very
few studies that quantitatively indexed both the information technology and the
performance of banks. This work is a step ahead to fill this

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CHAPTER 3: CURRENT INFORMATION
COMMUNICATION TECHNOLOGY AT TECHCOMBANK
3.1. Overview of Techcombank Vietnam
3.1.1. General introduction
3.1.1.1. General information
In Vietnamese: NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN KỸ THƯƠNG
VIỆT NAM
In English: VIETNAM TECHNOLOGICAL AND COMMERCIAL JOINT
STOCK BANK
Trading as: TECHCOMBANK
Abbreviation: TECHCOMBANK
Certificate of Business: The State Bank of Vietnam (SBV) issued us with
Banking Licence # 0038/GP-NHNN on 6 March 2018. (replaced # 0040/NH-GP
issued 6 August 1993)
Registration number: 0100230800
•

First registration: 7 September, 1993

•

51st amendment: 12 November, 201
Chartered capital: VND35,001,399,620,000
Vietnamese dong thirty-five trillion, one billion three hundred and ninetynine million, six hundred and twenty thousand.
Address: Techcombank Tower – 191 Ba Trieu Street, Le Dai Hanh Ward,
Hai Ba Trung District, Hanoi, Vietnam

Phone number: +84 (24) 3944 6368
Fax: +84 (24) 3944 6395
Website:
Stock code: TCB

•

VISION: Techcombank aspires to be the best bank and a leading business in
Vietnam.

•

MISSIONS: