Tiếng Anh thương mại EN51

Tiếng Anh Thương mại – EN51

1. ……make a memo lengthy
a. Usually
b. Never
c. Always
d. Often
2. A letter of complaint usually consists of
a. 3 parts
b. 5 parts
c. 4 parts
d. 6 parts
3. A memo
a. Can’t be signed
b. Should be signed
c. Does not need to be signed
d. Must be signed
4. A memo contains
a. From, Date, , and Message sections
b. To, From, Date, Subject Headings, and Message sections
c. To, Date, , and Message sections
d. To, From, Date, and Message sections
5. A memo is a ………..communication conveying your thoughts, reactions
or opinion on something
a. Short or to the point
b. Short and indirect
c. Long but to the point
d. Short and to the point
6. A report requires …….underlined at the top
a. A date
b. An address

c. A title
d. A name

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Tiếng Anh Thương mại – EN51

7. An application letter is
a. To request an action
b. To apply for a job
c. To complain
d. To make an enquiry
8. An application letter is divided into
a. Four paragraphs
b. Five paragraphs
c. Three paragraphs
d. Two paragraphs
9. Business letters are usually quite formal in style, so we should.
a. Avoid writing sentences that are too long
c. Use verbs in passive forms
b. Write sentences that include complicated or unnecessary language
d. Use contractions
10. Dear Sir/Madam is the salutation ……. of the business letter
a. At the end
b. Not necessary
c. At the beginning
d. In the middle
11. How many types of email are there?
a. 3

b. 1
c. 2
d. 4
12. If the letter is going to someone whose name you do not know, it starts
with
a. Dear Mr. / Ms. Brown
b. Dear Sir or Dear Madam or Dear Sir/Madam
c. Dear Mr. John/ Ms. Marry, ……
d. Dear John/ Marry

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Tiếng Anh Thương mại – EN51

13. If the letter is going to someone whose name you know, you can begin
with
a. Dear Sir or Dear Madam or Dear Sir/Madam
b. Dear John/ Marry
c. Dear Mr. John/ Ms. Marry, ……
d. Dear Mr. / Ms. Brown
14. If you begin the letter with Dear Sir/Madam, at the end of your letter you
should include the closing phrase:
a. Best wishes
b. Yours sincerely
c. Yours faithfully
d. Bests regards
15. If you know the name of the recipient, you end the letter with
a. Best wishes
b. Yours faithfully

c. Bests regards
d. Yours sincerely
16. If your memo is longer than a page, you may want to include a separate
…
a. Closing segment
b. Summary segment
c. Discussion segment
d. Opening segment
17. In a letter of complaint, we describe what should be done to solve the
problem in
a. Closing
b. Solution
c. Problem
d. Background
18. In a letter of complaint, we describe what is expected from the recipient
in
a. Closing
b. Problem
c. Solution
d. Background

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Tiếng Anh Thương mại – EN51

19. In a letter of complaint, we describe the situation in
a. Solution
b. Background
c. Problem

d. Closing
20. In a letter of complaint, we describe the cause and effect in
a. Warning
b. Background
c. Solution
d. Problem
21. One of the advantages of emails over normal “snail- mail” letters is that
they are …..
a. Slow but direct
b. Quick and direct
c. Quick or direct
d. Quick and indirect
22. Paragraph 1 in a letter of request is to
a. Cover relevant background information and details
b. Reiterate action and/or thank
d. Request specific information or action
c. Provide contact information
23. Paragraph 1 in an application letter is
a. To state your enthusiasm and interest
b. To describe your practical work experience
d. To ask for an interview
c. To state that you are applying for the job
24. Paragraph 2 in an application letter is
a. To describe your practical work experience
b. To state your enthusiasm and interest
c. To state that you are applying for the job
d. To ask for an interview

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Tiếng Anh Thương mại – EN51

25. Paragraph 2 in a letter of request is to
a. Reiterate action and/or thank
c. Cover relevant background information and details
d. Provide contact information
b. Request specific information or action
26. Paragraph 3 in a letter of request is to
a. Provide contact information
b. Cover relevant background information and details
c. Reiterate action and/or thank
d. Request specific information or action
27. Paragraph 4 in a letter of request is to
a. Cover relevant background information and details
c. Provide contact information
b. Request specific information or action
d. Reiterate action and/or thank
28. Reports are matter of fact and to the point. Language is therefore ……
a. Informal
b. Neutral and factual
c. Neutral or factual
d. Subjective
29. The expression “Thank you for your letter of … regarding / concerning
/ in connection with…” is used to
a. Reject the complaint
b. Acknowledge receipt of a complaint letter
c. Apologize for the error or fault
d. Regret the dissatisfaction
30. The expression “I’m writing from __________ and I was wondering if

you could…” is used to
a. Provide contact information
b. Request specific information or action
d. Reiterate action and/or thank
c. Cover relevant background information and details

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Tiếng Anh Thương mại – EN51

31. The expression “If you have questions about (my request / my order),
please contact me at…” is used to
a. Request specific information or action
b. Cover relevant background information and details
c. Provide contact information
d. Reiterate action and/or thank
32. The expression “Hope to hear from you soon” in an email is an informal
a. Opening
b. Conclusion
c. Headline
d. Salutation
33. The expression “Just a quick note to……….” in an email is an informal
a. Salutation
b. Closing
c. Opening
d. Headline
34. The expression “Hi/Hello + name ………….” in an email is an informal
a. Opening
b. Salutation

c. Conclusion
d. Headline
35. The expression “Yours sincerely.” in an email is a very formal and rarely
used
a. Salutation
b. Headline
c. Close
d. Opening
36. The expression “I am writing to……….” in an email is in the
a. Salutation
b. Headline
c. Opening
d. Closing

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Tiếng Anh Thương mại – EN51

37. The expression “I recommend that ….” is used in
a. Conclusions
b. Recommendations
c. Findings
d. Proceedings
38. The expression “Looking forward to your reply……….” in an email is
in the
a. Conclusion
b. Salutation
c. Opening
d. Headline

39. The ‘From’ section in a memo contains
a. The main idea
b. The name of the receiver
c. The name of the sender
d. The date
40. The heading segment should include
a. From, Date,
b. To, Date,
c. To, From, Date
d. To, From, Date, Subject
41. The report ……be signed and dated
a. Shouln’t
b. Can’t
c. Should
d. Mustn’t
42. The statement “I am writing to inform you that the goods we ordered
from your company have not been supplied correctly.” is in
a. Problem
b. Closing
c. Background
d. Solution

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Tiếng Anh Thương mại – EN51

43. The statement “I look forward to receiving your explanation of these
matters.” is in
a. Background

b. Closing
c. Problem
d. Solution
44. The statement “Please send us a corrected invoice for $9,479.” is in
a. Background
b. Problem
c. Solution
d. Closing
45. The ‘Subject’ section in a memo contains
a. The date
b. The name of the sender
c. The name of the receiver
d. The main idea
46. The Subject Line in an email is the
a. Headline
b. Salutation
c. Closing
d. Opening
47. The Subject Line in an email should be
a. Informal
b. Long
c. Short
d. Indirect
48. The ‘To’ section in a memo contains
a. The date
b. The main idea
c. The name of the receiver
d. The name of the sender

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Tiếng Anh Thương mại – EN51

49. There are ……. basic reasons to write a memo
a. 3
b. 5
c. 2
d. 4
50. There should be ….. sub-sections in a report
a. 5
b. 4
c. 2
d. 3
51. We clearly state the purpose of communication in the
a. “To” section
b. “Date” section
c. Subject line
d. “From” section
52. We write memos with purpose and make that purpose known in the
a. Second paragraph
b. Fourth paragraph
c. First paragraph
d. Third paragraph
53. We explain what the facts mean in
a. Recommendations
b. Findings
c. Proceedings
d. Conclusions
54. We explain what the report is about in

a. Conclusions
b. Findings
c. Proceedings
d. Terms of reference

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Tiếng Anh Thương mại – EN51

55. We should close the memo with a ………..ending that states what actions
we want the reader to take
a. Warning
b. Unfriendly
c. Threatening
d. Friendly
56. We suggest what action(s) should be done in
a.Recommendations
b.Conclusions
c. Proceedings
d. Findings
57. When we received a complaint letter, if the cause of the problem were
beyond our responsibility, we could
a. Ignore the complaint
b. Accept the complaint
c. Reject the complaint
d. Do nothing
58. When we write a report, presentation and style are
a. Important
b. Not important

c. Useless
d. Not necessary
59. When we received a complaint letter, if we are sure that we are at fault,
we should
a. Accept the complaint
b. Reject the complaint
c. Do nothing
d. Ignore the complaint
60. When writing a memo, we should keep paragraphs ….
a. Informal
b. Formal
c. Short
d. Long

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Tiếng Anh Thương mại – EN51

61. When written properly, memos can be ……. in connecting the concern
or issue of the writer with the best interests of the reader
a. Inconvenient
b. Impolite
c. Unnecessary
d. Very effective
62. Yours sincerely is ……. of the business letter
a. At the beginning
b. In the middle
c. At the end
d. Not necessary

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