university-of-vermont-returns-of-ems-along-an-even
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THE UNIVERSITY OF VERMONT:
RETURNS OF EMS ALONG AN
EVENT LIFECYCLE
Heather Cochran
The University of Vermont Conference and Event Services
Assistant Director for Scheduling & Production
October 27, 2015
It All Starts With Training!
2
Virtual EMS – What It Has Done For Us
3
•
Gives Event Planners ownership
•
Eliminates Double Booking of Space
•
Reduced amount of time on phone by at least
50%
•
Better Customer Service – Information at
Planners fingertips
Virtual EMS – The Process
Process
Templates
UseThem!
4
Policy
Education
Communication
5
RiskManagement – CaptureEventRisk
EventDetails
Calendar– CustomIntegration
6
Catering
• IncreasedVisibility
• OneStopShop
7
Managementof“Other”
CampusPolicies&Processes
• ExternalCaterers
• CateringWaiverRequests
8
The Dashboard
9
Service Providers
10
The Workflow Process
11
12
Managed Services – Managing Staffing
13
Top 5 Overall Returns
14
•
Better Customer Service
•
Reduced Service Recovery
•
Increased Service Efficiency
•
Increased Management of Resources
•
Increased Revenue
Future Growth – The Work is Never Done!
15
•
Expanded Billing Interface to Include Catering
•
Interface with FAMIS – Work Orders
•
Exploring Interfaces with CollegiateLink, Athletics Lighting
System
•
Transportation & Parking – Management of Permits, Staff &
Lots
•
EMS for Outlook
•
Master Calendar
THE UNIVERSITY OF VERMONT:
RETURNS OF EMS ALONG AN
EVENT LIFECYCLE
Heather Cochran
The University of Vermont Conference and Event Services
Assistant Director for Scheduling & Production
•
Complete the session feedback
survey in the EMS Live! 2015
mobile app to increase your
prize winning chances!
•
•
Email:
Phone: 802-656-5664
