Administrator - Vivian Springer - 1-20-2014

Vivian I. Springer, RDH, LNHA
7 8 2 5 W i l d e r n e s s D r i v e • M e n t o r, O h • 4 4 0 6 0
(440)255-2448•

Summary
Energetic and skillful team leader who fosters a cohesive environment, focused on customer
satisfaction, while being fiscally responsible.
Education & License:
Board of Examiners of Nursing Home Administrators: Licensed Nursing Home Administrator
Core of Knowledge Program, Ohio State University Fisher College of Business
Cleveland State University: Bachelor of Science in Education
 4.0 GPA Summa Cum Laude
 Certificate in Conflict Resolution Education- 30 contact hours
 Recipient of the Outstanding Student Teacher Award
State of Ohio: Early Childhood Education (current)
Ohio State Dental Board: Registered Dental Hygienist (current)
Professional Experience

Embassy Healthcare

10-2010 to 11-2013
Administrator: Solon Pointe at Emerald Ridge Skilled Nursing & Assisted Living, Embassy
Healthcare
Lead overall operations of 100 bed SNF and 60 bed assisted living.
 Oversaw all marketing events, including planning dinners, parties and large events for families
and professional networking groups
 Developed Quality Assurance plan to improve service delivery
 Established procedures to decreased turnaround time of resident rooms
 Directed audit process to correct environmental deficiencies within the facility
 Identified & corrected life safety code deficiencies
Administrator: Grande Oaks and Grande Pavilion, Embassy Healthcare

Responsible for the operation of two nursing facilities totaling 170 beds. Analyzed systems, improved
staff education and increased accountability of staff members thereby improving quality of care
delivery.
 Successful management & stabilization of managerial team
 Implemented policies to assure maximum reimbursement
 Reduced accounts receivable to lowest levels in five years
Corporate Staff Development Coordinator: Embassy Healthcare
Development and implementation of hiring and orientation process to improve employee success and
retention.
Administrator: Madison Health Care, Embassy Healthcare
Successful management and high profitability of 130 bed facility
 Designed and executed plan to successfully reinstate VA contract
 Creation of private Medicare suites & expansion of therapy gym
 Engineered marketing action plan to increase professional and community referrals
 Institution of employee recognition program


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

Launched employee admission referral bonus program

Altercare of Ohio Inc.

10- 2009 – 10-2010

Marketing & Admissions Coordinator: Altercare of Mentor
Developed and implemented sales actions plans to increase skilled referrals. Established positive
relationships with hospital discharge planners and doctors. Converted semiprivate rooms to private
rehab suites.

 Aggressive follow through on all inquiries
 Accurately completed admission paperwork
Administrator in Training: Altercare of Mayfield Village
Completed 1,500 hour unpaid internship.
 Conducted outside marketing calls to area hospital staff and physician offices; referrals
increased by 20%.
 Recognized for outstanding census achievement: November 2009.
 Routinely assisted admissions department: compiling daily bed sheet, submission of daily
Excel census reporting, completing admission sign-ins, insurance verifications, capturing
referrals, touring prospective residents and answering phone inquiries. Scored 9/10 with
mystery shopping phone inquiry.
 Planned Dine and Dash: worked with caterer, menu, linens, wine and facility literature for over
50 attendees.
 Created “Morning Huddle” staff newsletter
 Supported human resource department with interviews and orientation of new employees, as
well as completion of daily PPD reports and staff budget less than 2% in agency usage and
overall PPD management of a 5.6 overall
Professional Dental Experience
James S. Gurley D.D.S.
Bruce Grbach D.D.S.
Ken Salerno D.D.S.
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Willoughby, Ohio
Mentor, Ohio
Concord, Ohio

Consistently delivered superior dental hygiene services and patient education
Proficient at front desk utilizing software to schedule appointments enter payments, &
insurance claim submission
Revised patient recall system promoting efficiency
Charted with paperless computer system

Professional Organizations
 Quail Hollow Ladies Golf Association
o Most improved woman golfer 2009
o Rally for the Cure Committee Chairperson 2010
o Member Guest Committee 2013
 Susan G. Komen Foundation ~ 3 Day for the Cure volunteer 2010
 Past President, Vice President, and Treasurer of Northeastern Ohio Dental Hygienist
Association. Delegate to the Annual Session of the Ohio Dental Hygienist Association
 Vice President Hopkins School Parent Teacher Club
 Member of Hopkins School Conflict Resolution Team and Allocations Committees


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References
Available Upon Request