Organizational behavior: Lecture 5 - Dr. Mukhtar Ahmed

Organizational
Behavior
(MGT-502)

Lecture-5


Summary
of
Lecture-4


Understanding
the Basics of
Human Behavior


Variables Influencing
Individual Behavior


The Person
• Skills & abilities
• Personality
• Perceptions
• Attitudes
•Values
• Ethics

The Environment
• Organization

• Work group
• Job
• Personal life

Behavior

B = f(P,E)


Types of work-related behaviour
Joining the
organisation
Exhibiting
organisational
citizenship
Performing
required
tasks

Types of
work-related
behaviour

Remaining
with the
organisation

Maintaining
work
attendance

Today’s Topics


Challenges to Organizations
Globalization
Diversity
Technology
Ethics


Globalization


Implications of
globalization:
–New organizational structures
–Different forms of communication
–More competition, change,
mergers, downsizing, stress
–Need more sensitivity to cultural
differences


Diversity
• Increasing Diversity in today’s
organizations
– Changing workforce demographics
– Competitive pressures

– Rapid growth in International
business


Diversity
• More women in workforce and
professions
• Diversity has advantages, but firms
need to adjust through:
–cultural awareness
–family-friendly
–empowerment


Technology
• The impact on work and jobs
• Flattening and downsizing of
organizations
• Paperless organizations


Trends: Information
Technology
• Affects how employees interact
– Virtual

teams
– Telecommuting

• Affects how organizations are configured

– Network

structures -- alliance of several
organizations


Ethics
• Moral principles/values -determines whether actions are
right/wrong and outcomes are
good/bad
Ethical behavior.
– “Good” and “right” as opposed to

“bad” or “wrong” in a particular
setting.


• Ethical dilemmas occur in

relationships with:
– Superiors.
– Subordinates.
– Customers.
– Competitors.
– Suppliers.
– Regulators.


Organizational social responsibility.
– The obligation of organizations to

behave in ethical and moral ways as
institutions of the broader society.
– Managers should commit organizations
to:
• Pursuit of high productivity.
• Corporate social responsibility.


Performance


Why Do We Care?
Ability
PERFORMANCE

Motivation

 Opportunity

Performance =
f (Ability, Motivation, Opportunity)


Ability
• Mental and physical
capabilities to perform
various tasks.


Intellectual Abilities

• The capacity to do
mental activities


Intellectual Abilities
• Number aptitude
• Verbal comprehension
• Perceptual speed
• Inductive reasoning
• Deductive reasoning
• Spatial visualization
• Memory ability
Prentice Hall, 2001

Chapter 2

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Physical Ability
• The capacity to do tasks
demanding stamina,
strength and similar
characteristics.


Basic Physical Abilities

Strength
Factors

Prentice Hall, 2001

Other
Factors

Chapter 2

Flexibility
Factors

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Emotional Intelligence
Emotional Intelligence Involves:
•The ability to understand individuals to act
wisely in human relations
•EI abilities in five areas:
•Self-awareness
•Managing emotions
•Motivating oneself
•Empathy
•Handling relationships
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