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TOEIC Test 4, Questions
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LISTENING TEST
In the listening test, you will be asked to demonstrate how well you understand spoken English. The entire
listening test will last approximately 45 minutes. There are four parts, and directions are given for each part.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in your test book.
When you hear the statements, you must select the one statement that best describes what you see in the
picture by marking the correct answer option: A, B, C, or D on the answer sheet. The statements are not
printed in your test book and you may only listen to audio one time.
Example:



(A) There is only one rescue vehicle in the picture.
(B) One of the buildings in the picture is on fire.
(C) A large crowd is watching the rescue efforts.
(D) There are two people trapped in the car.

Statement (A), “There is only one rescue vehicle in the picture,” is the best description of the picture, so you
should mark answer (A).



File audio:
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Question (1)




Question (2)


Question (3)


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Question (4)


Question (5)


Question (6)


Question (7)


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Question (8)



Question (9)


Question (10)




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PART 2
Directions: You will hear a question or statement and three responses spoken in English. They are not printed
in your test book and you may only listen to the audio one time. Select the best response to the question or
statement and select (A), (B), or (C) to mark your answer on the answer sheet.

Example:
You will hear: Where did you last see Ms. Montgomery?
You will also hear:

(A) Yes, I can see it on the flat screen.
(B) It was about three weeks ago.
(C) At the First Street coffee shop.

The best response to the question “Where did you last see Ms. Montgomery?” is choice (C), “At the First Street
coffee shop.,” so (C) is the correct answer. You should mark answer (C).
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PART 3

Directions: You will hear several conversations between two people. You will be asked to answer three
questions about what the speakers say in each conversation. Select the best response to each question and
mark answer (A), (B), (C), or (D) on the answer sheet. The conversations are not printed in your test book and
you may only listen to the audio one time.

(41) Where is the man going?
(A) To get lunch
(B) To the store
(C) To a meeting
(D) To grab a report

(42) Why doesn’t the woman go with the man?
(A) She has a meeting
(B) She has to finish a report
(C) She wants a quick bite
(D) She wants a sandwich
(43) How long will the man take?
(A) About a day
(B) About 2 hours
(C) About 12 feet
(D) About 45 minutes
(44) What is “Fast Help”?
(A) It covers workers
(B) It is a temp agency
(C) It is an assistant
(D) It is an office

(45) Why does the temp need to be very patient?
(A) The hours are long
(B) Jack is crazy

(C) Jack is very particular
(D) The work is hard


(46) Who is Sue?
(A) She is sick
(B) She is on staff
(C) Mary’s friend
(D) Jack’s assistant

(47) Why is the woman unsure about attending the
retreat?
(A) She has plans to see fireworks
(B) The retreat has been moved
(C) She has a family event at the same time
(D) The president is stopping by

(48) Why was the company retreat moved?
(A) So the boss can choose project leads
(B) So the president could attend
(C) Because of the family reunion
(D) So the relatives could come

(49) How long has it been since the woman has
seen some of her relatives?
(A) Almost 10 years
(B) The weekend
(C) Since yesterday
(D) Since the last project


(50) Where is this conversation taking place?
(A) In the office
(B) At the store
(C) Over the phone
(D) At the doctor’s

(51) What is wrong with Mr. Smith’s computer?
(A) It keeps crashing
(B) It reboots by itself
(C) It has a virus
(D) It keeps freezing

(52) Why can’t a technician come today?
(A) They are at the doctor’s
(B) They are busy
(C) It’s the only time they have
(D) The appointment is for tomorrow
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(53) Why is the Marriott expensive?
(A) They have event planners
(B) It is nice
(C) The location is central
(D) It’s slightly over the budget
(54) What happened last year?
(A) They went over budget.
(B) The award presentation was at the office
(C) They didn’t decide on a venue
(D) There was an event planner


(55) Where is the award presentation going to take
place?
(A) At the Marriott Hotel
(B) At a central location
(C) At Kincaid’s Restaurant
(D) At a casual place

(56) Who is the man speaking to?
(A) A friend
(B) A doctor
(C) A coworker
(D) A pharmacist

(57) Does the man have a history of asthma in his
family?
(A) Yes, he has slight allergies
(B) Yes, he has asthma
(C) No, he is not aware of any
(D) No, only when exercising

(58) What should the man do until he sees the
doctor again?
(A) Take it easy
(B) Exercise hard
(C) Stop all activity
(D) Nothing

(59) Where is the man going to?
(A) An Electronic Conference

(B) The W Hotel
(C) Hertz
(D) San Jose

(60) Why couldn’t the man stay at the W hotel?
(A) His plane leaves at 8:00 PM
(B) The Hilton is nice
(C) The hotel was full
(D) It is his favorite

(61) What does the man want in the rental car?
(A) Directions to the conference center
(B) A map of the area
(C) His wife
(D) Never lost navigation system

(62) What does the man have to do?
(A) Remove a wart
(B) Schedule surgery
(C) Check with human resources
(D) Have a procedure
(63) How long will the man be out?
(A) One week
(B) One day
(C) The next day
(D) In and out
(64) Where is the man having the procedure done?
(A) At the human resources department
(B) At the hospital
(C) Out of the office

(D) In the insurance policy

(65) What is the woman asking the man to
recommend?
(A) New Year’s resolution
(B) Good gyms in the area
(C) Swimming pools
(D) A variety of classes
(66) Why does the man recommend the Hollywood
Gym?
(A) It is in the area
(B) It has a variety of classes
(C) It is the best
(D) It has an Olympic size swimming pool

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(67) What will the woman do next?
(A) Check out Hollywood Gym
(B) Take a variety of classes
(C) Go swimming
(D) Start working out

(68) Who is Jason Lee?
(A) The best movie
(B) An actor
(C) Pretty to look at
(D) An action movie
(69) What does the woman think about Jason Lee?

(A) He is a bad actor
(B) He is pretty
(C) He is a star
(D) He is predictable

(70) Why didn’t the woman like the movie?
(A) It had a lot of action
(B) Young women liked the movie
(C) It starred Jason Lee
(D) The acting was bad

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PART 4
Directions: You will hear several talks given by a single speaker. You will be asked to answer three questions
about what the speaker says in each talk. Select the best response to each question and mark answer (A), (B),
(C), or (D). The conversations are not printed in your test book and you may only listen to the audio one time.

(71) Who is Samantha?
(A) Smoking tour guide
(B) African Safari Tour guide
(C) Tram driver
(D) Safety tour guide
(72) Who should sit on the inside of the tram?
(A) All children
(B) People requiring assistance
(C) People that need to pull the cord
(D) Children 5 years and under


(73) What should you keep inside the tram at all
times?
(A) Children
(B) Smoking materials
(C) Arms and legs
(D) The cord
(74) Who is Chan Lee?
(A) A badminton player
(B) A table Tennis player
(C) A tennis player
(D) A diver

(75) What is Chan Lee’s ranking?
(A) Unranked
(B) Number 5
(C) Number 7
(D) Number 10


(76) Why is the match historic?
(A) It’s the first time Roger Wake made it to the
finals
(B) It’s the first time a Chinese woman made it to
the finals
(C) It’s the first time an unranked player made it
to the finals
(D) It’s the first time a person from China has
reached the finals in a major event

(77) What does the new technology do?

(A) Leave a greasy film behind
(B) Cures dry flaky skin
(C) Allows lotion to be quickly absorbed into the
skin
(D) Gives a special price
(78) How much is No More Flakes?
(A) 16 ounces
(B) $9.99 plus tax and shipping
(C) 30 days
(D) $19.98 plus tax and shipping

(79) When will you see results?
(A) Within days
(B) In 30 days
(C) 16 days
(D) Two weeks
(80) Where are the passengers?
(A) In New York
(B) At an airport
(C) Inside a plane
(D) At the Marriott





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(81) How many people can get on the Northwest

flight?
(A) 20
(B) 45
(C) 200
(D) 40
(82) Who is making the announcement?
(A) The mechanic
(B) A Northwest employee
(C) Agent Jones
(D) A Pan Air employee
(83) Who is the talk for?
(A) Peter
(B) New employees
(C) People with questions
(D) Company employees


(84) What should you do if you have questions?
(A) Read the handbook
(B) Ask Peter
(C) Go to the meeting
(D) Raise your hand


(85) Where is the speaker’s office?
(A) In the conference room
(B) On the third floor
(C) Next to the hall
(D) End of the room
(86) Where were the two women found?

(A) Rainbow National Park
(B) In a helicopter
(C) Near a waterfall
(D) Bear Trail

(87) Why did the two women get lost?
(A) They veered off course
(B) They saw a waterfall
(C) They saw a bear
(D) They spotted a helicopter

(88) When were the two women reported missing?
(A) Two days ago
(B) Wednesday
(C) Friday
(D) Earlier in the day
(89) Where are you most likely to hear this talk?
(A) On television
(B) Over the telephone
(C) At the bus station
(D) At a hospital

(90) What do you do about a claim?
(A) Press or say 1
(B) Press or say 2
(C) Press or say 3
(D) Call 1-800-555-3483

(91) What is the quickest way to speak to a
representative?

(A) Hang up and try again
(B) Wait patiently
(C) Call a different number
(D) Keep pressing 0

(92) How often is the brunch?
(A) Once a year
(B) Monthly
(C) Quarterly
(D) Four times a year

(93) What is NOT true of the event?
(A) There are over 150 attendees
(B) Everyone is a mystery writer
(C) It is a dinner
(D) Mark Clark is the guest speaker

(94) Where should table 5 go to get food?
(A) The back table
(B) The table to the left of the speaker
(C) The table to the right of the speaker
(D) The buffet table
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(95) What is NOT true of Billy Thompson?
(A) He was the 35
th
President of the U.S.
(B) He was a resident of Mexico

(C) He had four children
(D) He served two terms as president

(96) What was the cause of death?
(A) Old age
(B) Heart attack
(C) Unknown
(D) Died peacefully
(97) Where is the funeral?
(A) Maryland
(B) Nantucket
(C) Maine
(D) National Cemetery
(98) What is the purpose of this announcement?
(A) Let people know about an accident
(B) Talk about an accident
(C) Give people a traffic update
(D) Tell what the police are doing

(99) Where was the mini van?
(A) In the left lane
(B) In the right lane
(C) In the middle lane
(D) Driving

(100) If you are on northbound 75, what should
you do?
(A) Wait in traffic
(B) Get off and find another route
(C) Call the police

(D) Go have dinner




This is the end of the listening test. Please continue with the Reading Test.




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READING TEST
In the reading test, you will read a variety of texts and answer several different types of reading comprehension
questions. The entire Reading Test will last 75 minutes. There are three parts, and directions are given for each
part. You are encouraged to answer as many questions as possible within the time allowed.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below
each sentence. Select the best answer to complete the sentence. Then mark answer (A), (B), (C), or (D).

(101) The two partners came to an ________________ and decided to share the profits.
(A) agreed
(B) agreeable
(C) agreement
(D) agree

(102) Since 1998, Mr. Smith has abided ____ a commitment to raise employee salaries each year by 10%.
(A) to
(B) for

(C) since
(D) by

(103) The little girl that raised money for cancer research was an ______________to the business owners.
(A) inspiration
(B) awesome
(C) employee
(D) obstacle

(104) The owner of the store _____________ to clean out his files by the end of the month.
(A) resolve
(B) resolved
(C) solve
(D) solved

(105) After much confusion, the Internet service ________________ decided to renew our contract?
(A) provider
(B) provision
(C) provide
(D) provided

(106) The owners of the factory have an ___________________ to provide a safe work environment.
(A) obligate
(B) obligation
(C) obligatory
(D) obligated
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(107) After reading the contract, I was able to _______________who will be responsible for the shipping

charges.
(A) solve
(B) remember
(C) reminded
(D) determine

(108) My boss ___________ me that I would receive a promotion within 3 months.
(A) assured
(B) reported
(C) said
(D) scolded

(109) The __________________of her flight caused her to miss a very important meeting.
(A) promise
(B) cancelled
(C) cancellation
(D) delayed

(110) The judge ordered both ____________ to settle the matter quickly.
(A) parties
(B) members
(C) party
(D) people

(111) Before _____________ in a new business deal, it is important to read the contract thoroughly.
(A) engaged
(B) engaging
(C) engagement
(D) engage


(112) They increased their advertisement on TV in order to ______________ more customers.
(A) promote
(B) please
(C) satisfy
(D) attract

(113) After ___________ the two CD players, she made her decision easily.
(A) looking
(B) side-by-side
(C) advertising
(D) comparing

(114) Mark’s ______________ personality allowed him to climb the corporate ladder very quickly.
(A) competition
(B) competitive
(C) compete
(D) competed
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(115) The copy machine downstairs _____________ more ink than the one upstairs.
(A) consumes
(B) marks
(C) dries
(D) costs

(116) The young salesman was very good at ___________his customers to buy the most expensive model.
(A) supplying
(B) satisfying
(C) convincing

(D) mentioning

(117) We are_______________ examining different options for our new business model.
(A) right now
(B) surely
(C) currently
(D) possibly

(118) The real estate _____________ is forecasted to improve next year.
(A) homes
(B) portion
(C) market
(D) money

(119) The customer did not ____________which portion of the phone bill he did not understand.
(A) specific
(B) specify
(C) specified
(D) specification

(120) When Joseph received his__________all of his supervisors praised him for his hard work.
(A) inspiration
(B) conspiration
(C) devotion
(D) promotion

(121) After attending the seminar on “The Power of __________” the sales team increased their sales by 75%.
(A) Allusion
(B) Dreaming
(C) Persuasion

(D) Illusion

(122) Ming goes to work early every day because she is much more _____________ in the morning than in the
afternoon.
(A) happily
(B) optimistic
(C) productive
(D) pessimistic
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(123) Your ______________ is guaranteed, or we will refund your money 100%.
(A) satisfy
(B) satisfactory
(C) satisfied
(D) satisfaction

(124) The three companies competed _________ each other for the contract.
(A) for
(B) with
(C) among
(D) around

(125) The ___________ of not following the client’s specifications were severe; they lost the million dollar
contract.
(A) consequence
(B) sequence
(C) affluence
(D) excellence


(126) Sara will only _____________ appliances that are energy-efficient.
(A) purchasing
(B) purchase
(C) purchased
(D) purchases

(127) The customer considered ____________ the DVD player but decided that he did get a good deal after all.
(A) playing
(B) winning
(C) returning
(D) buying

(128) Please protect yourself from internet scams_________getting detailed information about the seller.
(A) whereby
(B) until
(C) by
(D) with

(129) After _________the three warranty options, Henry decided to go with the 5 year plan.
(A) considering
(B) consideration
(C) considerable
(D) considered

(130) My health insurance policy did not ___________ my surgery.
(A) protect
(B) cover
(C) unveil
(D) undo
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(131) What is the ___________date on this milk? It tastes sour.
(A) expiration
(B) good
(C) bought
(D) purchase

(132) The owner _________ visits other stores to see how they display their products.
(A) blankly
(B) abidingly
(C) actively
(D) frequently

(133) If your TV breaks down within 30 days of your purchase, the store is_____________to give you your
money back.

(A) requirement
(B) requires
(C) require
(D) required

(134) The new business plan ___________________ the needs of the community.
(A) proposes
(B) explains
(C) addresses
(D) searches

(135) We will try to avoid filing for bankruptcy at all _________________.
(A) reasons

(B) costs
(C) support
(D) stores

(136) The business plan did not address how the company was going to ________new products.
(A) develop
(B) development
(C) developer
(D) developed

(137) The owner of the company ________________each employee’s performance every year.
(A) searched
(B) filed
(C) evaluated
(D) organized

(138) After three unsuccessful bids, our fourth bid ________ accepted by the fortune 500 company.
(A) is
(B) was
(C) has
(D) am
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(139) I will _______________ how to operate this new shredding machine.
(A) demonstrated
(B) demonstration
(C) demonstrator
(D) demonstrate


(140) The seminar presented different ___________________ to reach a new market
.
(A) roles
(B) substitute
(C) strategies
(D) arguments
PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four answer
choices are given below each of the sentences. Select the best answer to complete the text. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

Question (141)
Advertisement


Are you tired of constantly using more minutes than what is allowed in your cell phone plan? Do you want a
plan that is truly unlimited? Do you want plan that has unlimited minutes, unlimited texts, unlimited video and
picture messaging _____________having to pay an arm and a leg?
(A) throughout
(B) without
(C) between
(D) toward

Question (142)
Freewire now introduces a plan that has all the ___________cell phone users want without the expensive cost.
(A) tools
(B) gadgets
(C) features
(D) texting



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Question (143)
With the new Freewire plan, you get unlimited minutes for domestic calls and a special discount for
international calls. You also get unlimited texting and unlimited video and picture messaging for a monthly fee
of $99.99. For a limited time, if you sign a two year contract, we will also ____________ a new Silverberry
phone for free. Imagine owning the new Silverberry phone for absolutely free. This offer is only available for
until May, so hurry and visit any Freeiwire store near you.

(A) give
(B) present
(C) throw
(D) include
Question (144)
Promotion Email

To: All Sales Employees
From: Amanda Winthrop
Date: December 20
Re: Bonus
Dear Sales employees:
I want to congratulate you on another successful year! Due to your hard work, we have again achieved the
_____________of selling the most number of laptops in the Midwest region.
(A) record
(B) plan
(C) sales
(D) purpose


Question (145)
Headquarters has recognized your efforts and approved a 10% bonus for all of you! This bonus will be added to
your paycheck next month. I am extremely proud of each and every one of you. Headquarters is also
determining a salary increase for all sales employees based on their yearly ___________ reviews.

(A) negative
(B) positive
(C) academic
(D) performance

Question (146)
I have submitted your performance evaluations to headquarters, and the salary increase announcements
should be made in the ________ future.

(A) near
(B) far
(C) further
(D) close

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I want thank you again and encourage each of you to make next year another successful year!
Best Regards,
Amanda Winthrop
VP, Sales
Question (147)
Real Bank


Are you tired of having to listen to one recording after another when you call your bank? Do you get
____________with all the numbers you need to push in order to just find the balance of your account?
(A) tired
(B) frustrated
(C) accustomed
(D) mutilated

Question (148)
Do you wish sometimes that you can speak to a real, live person? Well, at Real Bank you can. You can reach a
live customer service representative anytime of the day, 24/7. We believe our customers __________the best
service.
(A) deserving
(B) deserve
(C) deserved
(D) deserves

Question (149)
We don’t believe you need to waste your time navigating through a complicated phone tree just find the
balance on your account or for any other needs. Every time you call us, all you need to do is push “0” in order
to speak __________ a live person. It’s that easy. So, what are you waiting for? Call us!

(A) with
(B) of
(C) to
(D) for

Question (150)
Reservation Confirmation

Autsin Hotel

1111 Francy Street
Austin, TX 7777
May 27
Dear Mr. Smith,
Enclosed, please find a copy of the reservation confirmation form. We are holding the Big Event Conference
Hall for you from August 10 to the 16
th
. In order for us to __________ this reservation, you will need to fill out
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the form and send us a check for $2,300.

(A) confirmation
(B) confirm
(C) confirmed
(D) confirms

Question (151)
This amount is 10% of the total price of the conference hall for your event. As I mentioned over the phone, the
maximum _____________for the conference hall is 300 people.
(A) number
(B) seats
(C) capacity
(D) people

Question (152)
If you should require additional seating, we are able to open up the adjacent hall for 100 more people. We will
not be able to accommodate more than 400 people. The meal options are also included on this form. Please
make sure to fill out this ______________ and inform us of your meal choices.


(A) contract
(B) memo
(C) confirmation
(D) section

Should you have any questions, please do not hesitate to contact me.
Sincerely,
Frank Vandersleet
Conference Manager

PART 7

Directions:
In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and
advertisements. Each text is followed by several questions. Select the best answer for each question and mark
the letter (A), (B), (C), or (D) on your answer sheet.





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Questions 153-154 refer to the following notice.
IMPORTANT TERMS:
1) Room cancellations must be made in writing, twenty (20) days prior to your arrival date.
2) If you do not cancel your reservation, you are financially liable and will be charged for your
reserved stay for up to three (3) days.

3) Guests may not transfer reservations to a third party in the event of a cancellation.
4) Nonrefundable payment for entire stay is due at time of check-in.
5) If you do not agree with our terms, please do not sign this confirmation form.
6) A signed confirmation form & credit card number will guarantee your room.

(153) What is the purpose of this notice?
(A) To inform guests on how to reserve a room
(B) To inform guests of a new policy
(C) To inform guests of the terms of cancellation
(D) To inform guests on how to pay for their reservation

(154) In order to cancel a reservation, the guest must:
(A) Call the reservation office 20 days before they arrive
(B) Call the reservation office 3 days before they arrive
(C) Send the hotel a written notice 20 days before they arrive
(D) Send the hotel a written notice 3 days before they arrive

Questions 155-158 refer to the following advertisement.

Exceptional Mexican Food………….El Torrito
Under New Ownership
Open 7 days a week, 10 am to 10 pm
COUPON COUPON COUPON
$5 off 50% off Free Children’s Meal
Any order over $15 with this Buy 1 meal and get 2
nd
one With a purchase of an adult
coupon. 50% off. meal.
Not valid with any other offers. Not valid with any other offers. Not valid with any other offers.
Offer good until Feb. 14 Offer good until Feb. 14 Offer good until Feb. 14



(155) What is the purpose of this advertisement?
(A) To encourage customers to eat more Mexican food
(B) To advertise a new restaurant
(C) To attract more children to the restaurant
(D) To attract more customers to the restaurant

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(156) What will the customers receive if they spend more than $15?
(A) 50% off their meal
(B) A $5 discount on their bill
(C) A free children’s meal
(D) A free second meal

(157) What will happen after February 14?
(A) There will be a new owner
(B) The coupons will no longer be valid
(C) The restaurant will offer a new menu
(D) The restaurant will change their business hours

(158) Why can’t the customer use two coupons together?
(A) The coupons are only valid at the El Torrito
(B) The coupons expire on Feb. 14
(C) Each coupon is not valid with other offers
(D) It is the restaurant’s policy

Questions 159-161 refer to the following announcement.


Winter Wonderland
January 22
10 am to 3 pm

All employees are invited to Rittco’s annual team-building day. Join us for a fun
day of ice skating. Bring your family and enjoy a day at Uncle Jack’s Skating Park.

Tickets include:
Skate Rental
2-30 minute skating sessions
Hayride
Lunch

Cost: $7 for each adult and $4 for each child under the age of 10.

Please make your reservations by January 18.
You can send an email to Janine in Human Resources.

(This event is only open to employees and their family members)


(159) Why is the company holding this event?
(A) To encourage the employees to skate more
(B) To build team-work between the employees
(C) To help struggling families
(D) To support Uncle Jack’s Skating Park

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(160) The event is only open to?
(A) Employees
(B) Employees and their friends
(C) Employees and their family members
(D) Employees and their spouses

(161) If 2 parents and their 6 and 11 year old child attend, how much will it cost?
(A) $22
(B) $24
(C) $28
(D) $18
Questions 162-165 refer to the following memo.

Memo
To: All Staff
From: Judy Lawrence
Date: June 1
Re: New electronic memo format
There have been many complaints of not being able to understand the interoffice memos. In order to increase interoffice
communications, we have developed guidelines for all memos. These guidelines will take effect immediately.
• Concisely state the purpose of the memo in the subject line.
• The first paragraph of the memo should summarize the purpose of your memo.
• Use professional, simple, and polite language.
• Proofread your memo for any mistakes.
• Run the spell checker on your program.
• Address the memo to the person(s) that will be responsible for taking action and CC all others that need
to know about the action.
• Keep the memo to only one page. If you have additional information, attach a file.
We hope these new guidelines will increase our communication and in turn increase productivity. If you have any

questions, please do not hesitate to contact me. Thank you.

(162) What is the purpose of this memo?
(A) To inform the staff to communicate effectively
(B) To advise the staff of new email procedures
(C) To inform the staff of a new memo format
(D) To inform the staff of new vacation guidelines

(163) What should you do if your memo is over two pages long?
(A) Make sure it’s well organized
(B) Inform the recipients that it’s more than two pages long
(C) Use smaller fonts
(D) Put the main points on one page and attach a file

(164) Why did Judy Lawrence implement these new guidelines?
(A) The employees did not know how to send a memo
(B) The old memo format was hindering communication
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(C) The employees asked for a new format
(D) She was new to the position and wanted to start fresh

(165) If you have five people that will receive the memo, whose name should you put on the “To” field?
(A) Put all five names in the “To” field
(B) Put the person(s) that will take action in the “To” field, and CC all others
(C) List two names on the “To” field and put the other three names on the “CC” field
(D) Send the memo to Judy Lawrence and put the five names on the “CC” field
Questions 166-168 refer to the following agenda.
Vital Software Company

Information meeting of new products
November 3, 9 am to 12 pm

Agenda
1. Introduction – Yuri Petrov
a. Introductions
b. Review agenda and objectives

2. History of company – James Podell
a. Briefly present how company began
b. Share mission statement and where the company is headed.

3. Project Overview – Shakra Singh
a. Introduce development schedule
b. Introduce marketing strategy and target countries

4. Training & Consulting– Mary Kim
a. Introduce training sessions for new employees
b. Consulting schedule for companies interested in product

5. Wrap up – Yuri Petrov
a. Question and Answers
b. Distribute handouts
c. Announce time and date for next meeting

(166) Why was this meeting held?
(A) To talk about new products
(B) To talk about new training programs
(C) To train engineers
(D) To review a contract


(167) Who would be the best person to help you schedule a meeting to review the product?
(A) Yuri Petrov
(B) James Podell
(C) Shakra Singh
(D) Mary Kim

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(168) What is Shakra Singh probably in charge of?
(A) Publicity
(B) Legal Advice
(C) Advertising
(D) Software
Questions 169-172 refer to the following letter.


May 15, 2003
Global Distribution Inc.
1718 Madison Way
Huntville, Maryland 21031
Attention: Kirk D. Witt

Re: Termination of Distribution Agreement dated February 4, 2001

Dear Kirk:

New World is in the process of consolidating our distributors and due to the launch of our new
product, The Pincher, we have decided to terminate our contract with Global Distribution. Under

Section 1.4 of the distribution agreement dated February 4, 2001, New World may terminate the
contract anytime with a 30 day written notice. This letter serves as notice that the termination will
be effective as of June 16, 2003.

Thank you,

Robert S. Fountain, Esq.
New World

(169) Who wrote the letter?
(A) A distributor for Global Distribution
(B) A tax preparer for Global Distribution
(C) An attorney for New World
(D) The CEO for New World

(170) The word consolidating in line 1 is closest in meaning to
(A) recommending
(B) selling
(C) scheduling
(D) combining

(171) Why does New World want to terminate the contract?
(A) They have a new product
(B) They have a new distributor
(C) They have a new agreement
(D) They have a new owner

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