ENGLISH FOR HOTEL SERVICE

ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

CHAPTER I: BOOKING ROOM
UNIT 1: BOOKING ROOM THROUGH TELEPHONE


CONVERSATION:

R: Room reservation
G: Guest
R: Good afternoon! Room reservation. May I help you?
G: Yes, I’d like to make a reservation.
R: Thank you, sir. For which date?
G: From September 1st.
R: For how many days?
G: For two days.
R: How many people will there be?
G: Two, my wife and I.
R: Which kind of room would you prefer, sir?
G: A double room, please.
R: Would you please hold for a while? I’ll check our room availability.
(Checking)
Thanks for your waiting. The room is available.
G: What’s the room rate for a double room per day?
R: It depends on which kind of room, sir. We have luxurious double
room and standard one. Which one would you prefer?
G: The standard one sounds good to me.
R: Sir, the room rate for standard double room per day is 150000
VND.

G: Is there any discount?
R: I’m afraid there is no discount, because it is peak session now.
G: Fine. I’ll take one.
R: May I have your name, sir?
G: Yes, it’s Smith.
R: How do you spell it, please?
G: S-M-I-T-H.
R: Mr. Smith. May I have your phone number, please?
G: It’s 00852-2422-2319.
R: I’d like to confirm your reservation. A standard double room for
Mr. Smith, from September 1st to September 2nd.
G: That’s right. Good-bye.
R: Good-bye.


VOCABULARY

- Reservation (n)
: sự đặt chổ, sự đặt phòng.
Ex: - My secretary has made all the reservations for my journey
- To reserve = to book (v) : đặt chổ, đặt phòng.
Ex: - My secretary has reserved all for my journey. = My secretary
has booked all for my journey.

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

- Date (n)
: ngày tháng
Ex: - What date is today? Today is September 1 st.
- Day (n)
: ngaøy
Ex: - What day is today? Today is Monday.
- How many
: Bao nhieâu
Ex: - How many days will you be in HN?
- To prefer
: thích hơn
Ex: - I prefer football to volleyball.
- Luxurious (a)
: sang trọng, xa xỉ
Ex: - She lives in a luxurious house.
- Standard (a)
: trung bình
Ex: - I want to book a standard single room.
- Discount (n)
: giảm giá, rẻ, chiết khấu
Ex: - You’ll get 20% discount
- We offer 10% discount for cash.
- Peak session
: lúc cao điểm
Ex: - Because it is peak session, we can’t give you any discount.
- To spell (v)
: đánh vần
Ex: - Can you spell your name?

- To confirm (v)
: xaùc nhận, chứng thực.
Ex: I want to confirm your statement.

-

SENTENCE MODELS:
May I help you?
What kind of room would you prefer?
How do you spell your name?
Which date would that be?
I’d like to make a reservation.
May I have your name?
May I have your phone number?
UNIT 2: RESERVING ROOM FOR A FRIEND



CONVERSATION

R: Good morning. This is Room Reservation. May I help you?
G: I’d like to reserve a room for my friend.
R: Thank you, sir. Which date would that be?
G: From October and for one week.
R: Which kind of room would you prefer?
G: A single room, please.
R: Just a moment. I’ll check our room availability for those days.
(Checking)
Thank you for your waiting. It’s available.
G: What is the room rate?

R: Single room at 150000 VND and 200000 VND are available.

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

G: I’ll take the one at 200000 VND.
R: certainly, sir. May I have the name of your friend?
G: Mr. Peter.
R: Thank you. May I have your name and phone number?
G: Yes, it’s 020-8766-7560. My name is Henry Wood.


VOCABULARY

- Assistance (n)
: trợ lý, sự giúp đở
Ex: - May I be any assistance, sir?
- Please call if you require assistance.
- To assist (v)
: giúp đở, tham gia.
Ex: - could you assist me to solve this problem?
- Single (a)
: đơn
Ex: - I need a single room.
- Available (a)

: có thể cử dụng đựơc, rảnh rang
Ex: - These tickets are available for three days only.
- Are you available for the party next week?

-

SENTENCE MODELS
We have no record of your reservation.
Under whose name was the reservation made?
May I be any assistance?
Thanks for your waiting.
How long do you plan to stay?
How many guests will there be in your group?
Who made the reservation, please?
UNIT 3: BOOKING ROOM FOR THE DELEGATION



CONVERSATION

R: Room Reservation. Good morning. May I help you?
G: I’d like to make a reservation. Our delegation will be visiting Ho
Chi Minh City at the end of this month.
R: Which day would that be?
G: From July 25th.
R: How long do you plan to stay?
G: One week, please.
R: How many people are there in your delegation?
G: 20 and I’d like to book ten double rooms with twin beds.
R: Please hold on for a while. Let me check the reservation list and

see if we have enough vacancy. (Checking) Thanks for your
waiting. We can book you ten double rooms for those days.
G: Thank you. How much is a double room per day?
R: 200000 VND for a double room per day.

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

G: Is there any special rate for a group reservation?
R: Yes, we offer a 15% discount.
G: Great. I confirm the booking then.
R: could you fill in the form?
G: Here you are. Is everything done?
R: Just a moment. You should pay a deposit of 200000 VND.
G: No problem. Here you are.
R: Thank you. Please keep the receipt.
G: Good-bye.
R: Good-bye.


VOCABULARY

- Delegation (n)
: phái đoàn, đoàn đại biểu
- To delegate (v)

: ủy quyền, ủy thác, giao phó.
- To delegate somebody to undertake a task
: cử ai làm một
nhiệm cụ gì.
- How long
: bao lâu
Ex: - How long have you been to China?
- To book (v)
: đặt trước.
Ex: - Have you booked tickets for tonight picture?
- How much
: bao nhieâu
Ex: - How much is the pen?
- to offer (v)
: biếu, tặng, cung cấp.
Ex: - They offered a special rate for us.
- to deposit (v)
: đặt tiền cọc, đặt cái gì xuống
Ex: - We would like you to deposit a day’s rate.
- He deposited the notebook on the desk.
- Receipt (n)
: biên lai, biên nhận, hóa đơn.
Ex: - I’ve just got a receipt for money spent.

-

SENTENCE MODELS
How many days do you wish to stay?
When did you make the reservation, sir?
How long will you be staying?

We can confirm the booking now.
Sorry to have kept you waiting, sir.
How much is the suite?
How much will that be?

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

UNIT 4: THE ROOM IS FULLY BOOKED


CONVERSATION

R: Good evening, madam. What can I do for you?
G: Good evening. I’d like to make a reservation.
R: Which kind of room do you prefer?
G: A single room.
R: For which date?
G: February 3rd, next Friday, please.
R: Could you hold the line, please? I’ll check our reservation list.
(Checking) Thank you for your waiting. I’m afraid the single room
is fully booked for
that day.
R: Can you change your reservation date?
We have rooms

th
available on February 4 .
G: No, thanks. I’ll come to your city for a meeting on February 3 rd
and I’ll leave on February 4th.
R: We may have cancellations. Could you call us again closer to the
date?
G: Sure, but if you have any cancellations, could you let me know as
soon as possible?
R: Certainly. May I have your name and phone number?
G: It’s Mrs. Wood and the number is 00852-23435454. Thanks, goodbye.
R: You are welcome. Good-bye.


VOCABULARY

- Would like
: thích, muốn.
Ex: - Would you like to have a drink of water?
- I’d like to have a cup of coffee.
- to cancel (v)
: hủy bỏ, xoùa.
Ex: - He cancelled his order for the car.
- The year-end sales meeting was cancelled.


SENTENCE MODELS

-

I’m sorry all our rooms are fully occupied.

I’m afraid the hotel is fully booked for that day.
I’m sorry rooms facing the garden are all full.
I’m afraid we won’t be able to guarantee you a single room on
those dates.
- Unfortunately, the hotel is full for this Friday.
- Sorry, we are fully booked.
- The rooms facing the sea on the top floor are fully occupied.

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

UNIT 5: CHANGING THE RESERVATION


CONVERSATION

R: Room Reservation. May I help you?
G: Yes, I’d like to change my reservation.
R: May I have your name?
G: Susan, I made a reservation for two days from March 1st. I’d like
to extend it for one more day.
R: For 3 days from March 1st until March 3rd.
G: That’s right.
R: Will there be any change in your room type?
G: Yes, I’d forget to tell you that. If possible I’d like to change the

single room to a suite.
R: No problem. We’ll extend the reservation and change the single
room to suite. One suite for three days, right?
G: That’s right. Thank you. Good-bye.
R: You are welcome. Good-bye.


VOCABULARY

- To forget (v)
: quean
Ex: - Sorry, I have forgotten his name.
- I’m very sorry that I forgot posting the letters for you.
- To extend (v)
: kéo dài, mở roäng.
Ex: - Would you like to extend your visit for a few days?
- He extended his hand to her.
- I’m honored to extend our warmest welcome to you.
- To extend something to someone
: đưa cái gì cho ai.

-

SENTENCE MODELS
How long do you intend to stay?
What kind of room would you prefer?
When do you want the room?
Is it just for one night?
For how long?

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

UNIT 6: CANCELLING THE RESERVATION


CONVERSATION

R: Room Reservation. May I help you, sir?
G: I’d like to cancel a reservation.
R: Under whose name was the reservation made?
G: Peter Smith.
R: When did you make the reservation?
G: Yesterday.
R: A double room for May 4th. Is that right?
G: That’s right.
R: Thank you. I’ll cancel the reservation for you.
G: Thanks.
R: You are welcome.

-

SENTENCE MODELS
If you have anything you need, just ring the Reception.
If you want any help, just press the button.

Is there a restaurant in the hotel?
What time do you serve meals?
Could you tell me what services does your hotel offer?
I’d like to know about the fitness facilities.

CHAPTER II: RECEPTION
UNIT 1: RESERVED ROOM


CONVERSATION

R: Good morning. What can I do for you?
G: Good morning. I’m Peter Wood. I made a reservation yesterday.
R: Just a minute, Mr. Wood. Yes, we have a reservation. A suite. Is
that right?
G: Yes. But I prefer a single room to a suite, if possible.
R: I’m afraid that our single rooms are fully occupied.
G: That’s all right.
G: Where is the room?
R: On the 17th floor.
G: I’d like a spacious room, if possible.
R: Yes. This one is spacious and I’m sure you will find it very
comfortable.
G: Thanks. I’ll take it.
R: Your passport, please.
G: Here you are.
R: Please fill in the registration form.
G: Here you are.

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

R: Thank you. Will you go to the room now?
G: Yes, please.
R: Here’s your room key, Mr. Wood. Would you please give the key to
the reception desk when you go out?
G: Yes, I will.
R: Your room number is 1710. The bellman will take you to your
room.


VOCABULARY

- To occupy (v)
: chiếm đóng, choán chỗ
Ex: - We were informed that our capital had been occupied.
- Many disappointments occupy my mind.
- My brother occupies an important position in the board of
directors.
- Spacious (a)
: rộng rãi
Ex: - The hall is so spacious that it can accommodate over 200
people.
- Comfortable (a)
: thoải mái

Ex: - I’d like to buy a comfortable chair.
- I feel very comfortable to stay at home.
- To register (v)
: đăng ký, biểu lộ
Ex: - Where should I register for the new company?
- After hearing the news, his face registered astonishment.

-

SENTENCE MODELS
We have a single room ready for you on the 20th floor.
We can offer you a suite on the 10th floor.
I booked a double room here for tonight.
We have reserved you a double room.
The travel agency has arranged for a single room for me.
My company has arranged for a suite for my family and myself.
Sorry, but we do have a single room on the top floor.
UNIT 2: UNBOOKED ROOM.



CONVERSATION

R: Good afternoon, sir. May I help you?
G: Good afternoon. Can I have a single room?
R: Have you made a reservation?
G: Not yet.
R: For how many days are you planning to stay?
G: four, please.
R: Just a moment. I’ll check if there are rooms available.

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

R: There are single room at 150000 VND and 230000 VND available.
Which one would you prefer?
G: The room at 230000 VND sounds good to me. I’ll take it.
R: Please fill in the registration form.
G: Here you are. Is everything done?
R: Just a minute, sir. Our hotel policy requires one day’s room charge
for deposit to those who haven’t made a reservation.
G: No problem. Here you are.
R: Thank you. Here’s your receipt. Please keep it. Your room is 2124
on the 20th floor. Here’s your key. The bellman will take you to
your room.
G: Thank you.
R: You are welcome. Wish you a nice stay in our hotel.


VOCABULARY

- to stay (v)
: ở lại
Ex: - I will stay to see what will happen.
- They invited me to stay for supper.

- She decided to stay single.
- He always stays sober.
- To check (v)
: kieåm tra
Ex: - How could you check his statements?
- I want to check out now.
- To sound (v)
: nghe như
Ex: - It sounds reasonable.
- To fill (v)
: chứa đầy, điền vào, bổ nhiệm.
Ex: - Why the room is filled with smoke?
- Please fill in the application form.
- Do you know who will fill the vacancy?
 SENTENCE MODELS
-

May I see your passport, please?
Have you got any other identification?
Could you sign your name here?
Could you fill in this form, please?
Your passport, please.
May I have your signature?
Would you please fill up the form?

UNIT 3: WELCOME A GROUP OF TOURISTS


CONVERSATION

A: Attendant
T: Tour leader
A: Good afternoon. Who is the tour leader, please?

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T: It’s me. You can call me Henry.
A: How do you do? Welcome to our hotel. I’m Thuy. I’d like to
reconfirm the schedule for the period of your stay.
T: I see.
A: Is there any change in the number of your group?
T: Yes, there are two more.
A: So should you have one more double room?
T: Yes.
A: Your check-out tome is at 7:30 tomorrow morning. Has there been
any change in your schedule?
T: Yes. We’d like to change our check-out time to 8:00 tomorrow
morning.
A: We’ll arrange a morning call at 7:00 a.m. and the breakfast at
7:30. Will that be fine?
G: That’s fine. Thank you.
A: You are welcome.


VOCABULARY

- To call (v)
: gọi, kêu.
Ex: - Her name is Susan, but we all call her little rabbit.
- Could you call me at 7 tomorrow morning?
- It seems that someone is calling.
- To change (v)
: thay đổi.
Ex: - My plan will not change.
- Do you want to change the room?
- Could you change this 50-dollar note for me?
- To arrange (v)
: saép xếp, chuẩn bị.
Ex: - It’s very difficult to arrange disputes among children.
- He’s arranging the next day’s work.
 SENTENCE MODELS
-

Here’s your key.
The bellman will take you to your room.
The lift is over there.
The bellman will bring up your luggage.
The bellman will take you up.
Your luggage will be sent up immediately.

CHAPTER III: LUGGAGE SERVICE
UNIT 1: HELPING GUESTS TO BRING THE LUGGAGE TO THE
RECEPTION


CONVERSATION

B: Bellman
G: Guest

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

B: Good afternoon, sir. Welcome to the International Hotel.
G: Good afternoon.
B: How many pieces of luggage do you have in all?
G: Just these two.
B: One suitcase and one bag. Is that right?
G: Yes, that’s all.
B: I’ll show you to the Reception. This way, please.
G: Thanks.
B: I’ll show you to your room when you have completed check-in.
G: Fine, thanks.
B: You are welcome. Wish you a nice stay in our hotel.


VOCABULARY

- How many

: bao nhieâu.
Ex: - How many people are there in your group?
- How many of them were absent?
- Could you tell me how many of the windows were broken?
- To show (v)
: chỉ, dẫn, trình chieáu.
Ex: - What will be showing at the cinema tomorrow night?
- I was shown into the dining-room.
- Reception (n)
: cuoäc chiêu đãi, tiếp nhận.
Ex: - The house has a reception room.
- We plan to hold a reception for the new members.
- The new novel had a warm reception.
- To wish (v)
: ước, chúc.
Ex: - I wish I knew what has happened.
- She wishes she could meet him this winter.
- Wish you good luck!
 SENTENCE MODELS
-

How many pieces of luggage do you have?
Is there anything valuable or breakable in your suitcase?
I’ll show you to the Front Desk.
You have one suitcase and one bag.
Is that right?

UNIT 2: HELPING GUESTS TO BRING THE LUGGAGE INTO THE
ROOM


CONVERSATION

B: Good evening, sir. I’ll show you to your room.
G: Good evening.
B: How many pieces of luggage do you have?
G: Three.
B: You have two suitcases and one bag. Is that right?

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future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

G: Yes, that’s right.
B: Is there anything breakable or valuable in your bag?
G: Oh, yes. There is a digital camera in the bag which is very
expensive.
B: Could you carry this bag yourself, sir? I’m afraid the camera might
break.
G: No problem. It seems there are many people today.
B: Yes, there is a product promotion meeting held here tonight. This
way, please. The lift is over there.
G: Really? Which kind of product?
B: Some kinds of electronic products.
G: Do you know when it begins?
B: Sorry, I don’t know. If you want to know about it, you can ask the

Inquiry.
G: Thank you.
B: Here’s you room.


VOCABULARY

- To break (v)
: vỡ, gay, phá vỡ.
Ex: - The boy broke his leg.
- Who broke the clock?
- When the factory broke, many workers were ruined.
- Valuable (a)
: có giá trị.
Ex: - It’s a valuable discovery.
- The diamond necklace is very valuable.
- To seem (v)
: dường nhö.
Ex: - There seems to be no objections to the motion.
- It seems to be raining.
- The book seems to be very boring.
- To want (v)
: muoán, can.
Ex: - The baby wants a person to look after.
- She wants to be a doctor.
- Your shirt wants washing.
- It wants half an hour to the meeting time.
 SENTENCE MODELS
-

May I put your suitcase here?
Here is the Hoan My Hotel.
Would you like to open the window?
Watch your step, madam.
Is this all your luggage?
Is this all you have?
Would you mind carrying this bag?
May I put your luggage here?

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future.


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UNIT 3: AFTER CARRYING THE LUGGAGE INTO THE ROOM.


CONVERSATION

B: Here’s your room. May I have your room key, please?
G: Here you are.
B: Where would you like to have this luggage put?
G: Just leave them here.
B: Here’s your key.
G: Could you help me to hang the suit in the closet?
B: Certainly.
G: Thank you.

B: Anything else I can do for you?
G: Could you open the window for me? I want some fresh air.
B: Ok.
G: Is there a Hotel Guide?
B: Yes. It is in the desk drawer.
G: I see. I want to write to a friend. Are there stationeries?
B: Yes. They are also in the desk drawer.
G: Fine.
B: Anything else I can do, sir?
G: Could you please close the window and open the air-conditioner?
B: Ok.
G: Thanks.
B: Hope you a happy stay in our hotel.


VOCABULARY

- To hang (v)
: treo.
Ex: - The lamp hanging from the ceiling is very beautiful.
- He was hanged from murder.
- To write (v)
: vieát.
Ex: Should we write in ink?
- Please write down the address in case you forget it.
- He is planning to write a new novel.
- To close (v)
: đóng, chấm dứt, kết thúc.
Ex: Did you close all the doors and windows when you went out?
- The museum will be close tomorrow.

- It’s time to close the discussion.
- To open (v)
: mở, khai trương.
Ex: Please open the box.
- They plan to open a well here.
- Our new store will open next week.
- Banks don’t open on Sundays.

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE


-

Nguyễn Ngọc Sỹ

SENTENCE MODELS
I’d like to leave it with you.
Could you post these letters for me?
Could you bring me a bottle of boiled water?
How to open the TV?
Where is the control of the air-conditioner?
What’s the time for room service?

UNIT 4: MISDELIVERING THE LUGGAGE


CONVERSATION

R: Reception
G: Guest
B: Bellman
R: Reception. What can I do for you?
G: Yes. I’ve been waiting for my luggage to be sent up for almost
half an hour.
Where is it?
R: I’m terribly sorry to hear that. May I have your name and room
number, sir?
G: Wood. Room 1142.
R: Mr. Wood. How many pieces of luggage do you have in all?
G: Two suitcases and one bag.
R: Could you describe them?
G: The suitcases are grey and the bag is blue. Both are made of
leather.
R: Is there any name tag attached to them?
G: Yes, all of them have tags.
R: I’ll check them for you as soon as possible. Please hang the line at
first and I’ll call you back soon. Sorry for all the troubles brought
to you.
R: Is that Mr. Wood? This is Reception. We’ve found your luggage.
G: Where are they?
R: They are misdelivered to the other Mr. Wood, who has the exactly
same name as you.
G: I see.
R: Now your luggage is sent up to your room and you’ll have it
within five minutes. Please accept our apology for such
carelessness.

G: That’s all right.
B: Bellman. May I come in, sir?
G: Come in.
B: I’m very sorry for the delay. It happens to have a client of the
same name with you.
G: That’s all right.
B: You have two suitcases and one bag. Is that right?

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

G: That’s right. By the way, could you tell me where the business
center of the hotel is?
B: It’s on the first floor of the main building.
G: Thank you.
B: Anything else I can do for you?
G: No, thanks.
B: Hope you a nice stay in our hotel.


VOCABULARY

- To send (v)
: gửi, đưa, làm cho (ai) trở thành.
Ex: Could you send a message for him on behalf of me?

- Mary was sent to bed.
- The noise is sending him crazy.
- To describe (v)
: mô tả.
Ex: It’s very difficult to describe my feeling.
- He describes him as a politician.
- To bring (v)
: mang.
Ex: Please bring me a glass of water.
- The happy news brought tears to his eyes.
- They could not bring themselves to believe the death of their
beloved teacher.
- To attach (v)
: đính kèm.
Ex: Have you attached label to the luggage?
- No blame attaches to her.
 SENTENCE MODELS
-

Where is my luggage?
Could you pick up the luggage for me?
May I help you with your luggage, madam?
Is this everything?
Please keep your tag well?
Where should I collect the luggage?
UNIT 5: HELPING GUESTS PICK UP THE LUGGAGE

 CONVERSATION
R: Reception
G: Guest

B: Bellman
R: Reception. What can I do for you?
G: I’m going to check out soon. Could you send a bellman to pick up
my luggage?
R: Certainly. May I have your name and room number, sir?
G: Mr. Wood in room 1011.
R: We’ll send a bellman to your room immediately.
G: Thank you.
B: Bellman, sir. May I come in?

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

Nguyễn Ngọc Sỹ

G: Come in, please.
B: I’ve come for your luggage.
G: Thank you. Could you take the suitcase and the bag?
B: Certainly, sir. Is this all?
G: Yes.
B: Is there anything valuable or breakable in your bag?
G: No.
B: This is your name-tag, sir. We’ll keep your luggage at the
Reception. Could you pick them up here?
G: Ok. Thanks.
B: You are welcome.


VOCABULARY

- To pick (v)
: nhặt, hái, theo.
Ex: - Could you pick the fruit for me?
- Which way do you pick?
- To keep (v)
: giữ.
Ex: She asked the angry man to keep calm.
- What kept you from participating in the contest?
- Keep the change, please.
 SENTENCE MODELS


Here’s your tag.
Could you please check that everything is here?
Could you come down to pick up the luggage?
Please make sure that your bags are all packed.
Sorry for having kept you waiting.
The cloakroom is open until 10 p.m.
UNIT 6: PICKING UP THE LUGGAGE.
CONVERSATION

R: Receptionist
G: Guest
R: Good afternoon, madam. May I help you?
G: Good afternoon. I left my luggage with you this morning.
R: May I have your tag, madam?
G: Here you are.

R: Thank you, madam. Please wait for a moment.
R: Thank you for your waiting. Is this everything?
G: Yes. Thanks.
R: You are welcome.


NEW WORD

- To leave (v)
: bỏ đi, bỏ lại, để quean.
Ex: When will you leave Paris?

Don’t neglect your studies if you don’t want to lose your
future.


ENGLISH FOR HOTEL SERVICE

-

Nguyễn Ngọc Sỹ

Could you leave the matter in my hand?
Please leave word with my secretary.
He left the research to his assistant.
Did she leave anything for me?

CHAPTER IV: ROOM SERVICES
UNIT 1: MAKING UP THE ROOM


CONVERSATION

R: Reception
G: Guest
R: Reception. What can I do for you, sir?
G: Could you send someone to make up my room now? I have a very
important appointment in my room at 10:00.
R: Certainly, sir. May I have your name and room number?
G: Smith from room 2124.
R: We’ll send a housemaid to your room immediately. Please wait for
a minute.
G: Thanks. By the way, could you also ask her to bring me a bottle of
just boiled water?
R: No problem.


VOCABULARY

- To make up
: dọn dẹp, trang điểm.
Ex: - Could you help me to make up the books?
- Your bed still needs to be made up.
- It takes her more than half an hour to make up.
- Appointment (n)
: cuộc hẹn.
Ex: - I have an appointment this afternoon.
- Could you make an appointment with the dentist for me?

-

SENTENCE MODELS
Housekeeping, may I come in?
Our room hasn’t made up yet.
Your room will be ready in half an hour.
Could you made up my room first?
I hope you’re enjoying your stay with us.

Don’t neglect your studies if you don’t want to lose your
future.