Accountable manager

Accountable Manager
MANAGEMENT SYSTEM
ORO.GEN.200

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Accountable Manager
MEANING OF THE TERMS ‘ACCOUNTABILITY’ AND ‘RESPONSIBILITY’

In the English language, the notion of accountability is
different from the notion of responsibility.
Whereas ‘accountability’ refers to an obligation which
cannot be delegated, ‘responsibility’ refers to an obligation
that can be delegated.

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Management System
Definitions: Accountable Manager
Accountable: a person required or expected to justify
actions or decisions; (Oxford)
Manager: a person responsible for controlling or
administering an organization or group of staff; (Oxford)

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ICAO Definition
The term 'Accountable Manager' may be used to
describe the single individual who is designated as
the person responsible to a Regulatory Authority in
respect of the functions which are subject to
regulation, and carried out by an aircraft operator.

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ICAO Definition

That person is normally expected to be the person
who has corporate authority for ensuring that all
operations activities can be financed and carried
out to the standard required by the Regulator.

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EASA Definition
The operator shall appoint an Accountable

Manager, who has the authority for ensuring that all
activities can be financed and carried out in
accordance with the applicable requirements. The
accountable manager shall be responsible for
establishing
and
maintaining
an
effective
Management System.

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EASA Definition
The Accountable Manager is ultimately responsible
for Safety. He/She is responsible for ensuring that
sufficient funds are available to run the operation to
the required standards and that the Management
of the organization is structured and staffed with
suitably qualified Heads of Functional areas.

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The Accountable Manager role

The accountable manager has overall responsibility
for SAFETY and must have the authority to ensure
that all activities “can be financed and carried out in
accordance with the applicable requirements”.

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The Accountable Manager
The accountable manager doesn’t need to be an
expert in air operations (it’s more important that
he/she is an expert in management), but he/she
will need to have a good understanding of aircraft
operations and be reasonably familiar with ‘the
applicable requirements’. Just as important is that
the accountable manager has well qualified people
to manage all of the safety critical aspects of the
operation. These people are the ‘nominated
persons’.
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Nominated Persons
Under the previous regulation (EU-OPs) they were
known as ‘post holders’. The (Air-Ops) regulation

requires that commercial air transport operators
appoint ‘nominated persons’ for each of the
following four areas of responsibility:
Flight operations
Crew training
Ground operations and
Continuing airworthiness.
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MANAGEMENT SYSTEM
ã Texto

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Nominated Persons
In small or non-complex operations responsibilities can be
combined, so there might be one Flight Operations
Manager responsible for flight operations and crew
training. There is nothing in the regulation about the
qualifications required for the different posts (there is only
guidance).
 ANAC Reg. 831/2010

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Other mandatory management
posts

Apart from the accountable manager and the nominated
persons there are no other management positions
mandated in the ‘hard law’. If we look at the AMC then we
find a requirement for a Safety Manager and a Compliance
Monitoring Manager.

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Safety Manager

AMC requires an operator to appoint a safety manager. The
safety manager is responsible for the administration of the
safety management function but is not accountable for
safety (that’s the Accountable Manager). There is nothing
in either AMC or GM about the qualifications necessary to
hold the position of safety manager.

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ICAO Doc. 9859
Definition Safety Management System
A systematic approach to managing safety, including the necessary
organizational structures, policies and procedures.
 Identification of aviation safety hazards
Evaluation of associated risks
Taking actions to mitigate the risk
Verify their effectiveness
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Compliance Monitoring
Manager
One of the fundamental management system requirements
is a compliance monitoring function. The AMC requires an
operator to appoint a Compliance Monitoring Manager (this
replaces the ‘quality manager’ required under EU-OPS). The
AMC requires that the compliance monitoring manager
should not be one of the ‘nominated persons’ and that
he/she should have “relevant knowledge background and
experience related to the activities of the operator
including knowledge and experience in Audit and
Inspections”.
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The role of the Competent
Authority

Before approving a change the authority has to verify
compliance with the applicable requirements, which means
checking that the nominee meets the requirements of the
post. For nominated persons this will always mean
submitting a resume and probably attending an interview.
ANAC Reg. 831/2010

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ORO.GEN.200

Management System

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EASA Management System
The operator shall establish, implement and maintain a
management system that includes:
clearly defined lines of responsibility and accountability

throughout the operator, including a direct Safety
accountability of the accountable manager;
a function to monitor Compliance of the operator with
the relevant requirements. Compliance Monitoring shall
include a feedback system of findings to the accountable
manager to ensure effective implementation of corrective
actions as necessary;
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Management System
NON-COMPLEX OPERATORS — GENERAL
The operator should identify a person who fulfils the role
of Safety Manager and who is responsible for coordinating
the safety-management-related processes and tasks. This
person may be the accountable manager or a person with
an operational role within the operator.

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Management System
COMPLEX OPERATORS — GENERAL
The Safety Manager should act as the focal point for the
development, administration and maintenance of an effective
safety management system.

The functions of the safety manager should be to:
• facilitate hazard identification, risk analysis and management;
• monitor the implementation of actions taken to mitigate risks,
as listed in the safety action plan;
• provide periodic reports on safety performance;
• ensure that there is safety management training available and
that it meets acceptable standards;
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COMPLEX OPERATORS
Safety Review Board - SRB
• The Safety Review Board should be a high level committee
that considers matters of strategic safety in support of
the accountable manager’s safety accountability.
• The board should be chaired by the accountable manager
and be composed of heads of functional areas.

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Safety Review Board - SRB
The SRB should monitor:
• Safety performance against the safety policy and
objectives;
• Risk mitigations are implemented in a timely manner; and

• Appropriate resources are allocated to achieve the
established safety performance.

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COMPLEX OPERATORS
SAFETY ACTION GROUP - SAG
• A safety action group may be established as a standing group or as
an ad-hoc group to assist or act on behalf of the safety review
board.
• More than one safety action group may be established depending
on the scope of the task and specific expertise required.
• The safety action group should report to and take strategic
direction from the safety review board and should be comprised of
managers, supervisors and personnel from operational areas.

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COMPLIANCE MONITORING
AMC1 ORO.GEN.200(a)(6) Management System
“To ensure that the operator continues to meet the
requirements of this Part and other applicable Parts, the
accountable manager should designate a Compliance
Monitoring Manager. The role of the compliance

monitoring manager is to ensure that the activities of the
operator are monitored for compliance with the applicable
regulatory requirements”.

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