Tài iệu tiếng Anh session 4 chapter 4 Analyzing processes
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04 - 01
The set of tools used to idenfy opportunies
for improvement, document current processes,
evaluate processes to nd performance gaps,
redesign processes, and implement desired
changes.
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Step No. Time (min) Distance (ft)
Step Description
1
X
2
X
3
X
4
X
5
X
6
X
7
X
8
X
9
X
10
X
11
X
12
X
13
X
14
X
15
X
16
X
17
X
18
X
19
X
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15.0
10.00
0.75
40.0
3.00
0.75
40.0
1.00
1.00
60.0
4.00
5.00
2.00 200.0
3.00
2.00 200.0
3.00
2.00
1.00
60.0
4.00
2.00 180.0
4.00
1.00
20.0
Sit down and fill out patient history
Enter emergency room, approach patient window
Nurse escorts patient to ER triage room
Nurse inspects injury
Return to waiting room
Wait for available bed
Go to ER bed
Wait for doctor
Doctor inspects injury and questions patient
Nurse takes patient to radiology
Technician x-rays patient
Return to bed in ER
Wait for doctor to return
Doctor provides diagnosis and advice
Return to emergency entrance area
Check out
Walk to pharmacy
Pick up prescription
Leave the building
Step No. Time (min) Distance (ft)
Step Description
1
X
2
X
3
X
4
X
5
X
6
X
7
X
8
X
9
X
10
X
11
X
12
X
13
X
14
X
15
X
16
X
17
X
18
X
19
X
0.50
15.0
10.00
0.75
40.0
3.00
0.75
40.0
1.00
1.00
60.0
4.00
5.00
2.00 200.0
3.00
2.00 200.0
3.00
2.00
1.00
60.0
4.00
2.00 180.0
4.00
1.00
20.0
Sit down and fill out patient history
Enter emergency room, approach patient window
Nurse escorts patient to ER triage room
Nurse inspects injury
Return to waiting room
Wait for available bed
Go to ER bed
Wait for doctor
Doctor inspects injury and questions patient
Nurse takes patient to radiology
Technician x-rays patient
Return to bed in ER
Wait for doctor to return
Doctor provides diagnosis and advice
Return to emergency entrance area
Check out
Walk to pharmacy
Pick up prescription
Leave the building
Summary
Activity
Number of
Steps
Time (min) Distance (ft)
Operation
5 23.00
Transport
9 11.00 815
Inspect
2 8.00
Delay
3 8.00
Store
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