Card Tiếng anh thương mại

UINT 1: BUSINESS COMMUNICATION
(1) Asking a co-worker about her current work:
A: Hi B! How‘s your morning been?
B: Well. I am very busy with my job. Are you ok today?
A: I am good. What project are you working on?
B: I’m working on Harrington Harbor project.
A: How is it going?/ what about the progress of it?
B: It has been going smoothly so far, and I have completed 50% of the work. How about
your work?
A: Great. I have signed a $500.000 contract with American customer.
B: Wow. Congratulation on you.
A: Thank a lot. It’s nice talking to you but I should get back to work now. See u later.
B: Ok. Me too. GBye.
(2) Talking to someone who’s just got back from a business trip:
B: Hello A ! How are you today?
A: Hi, B . My work is very good. How about your work?
B: Well. How is your business trip to New York?
A: it was a successful trip
B: what is New York branch like ?
A: The staff is very friendly and helpful. In Addition, its building is more modern and
spacious than our head office.
B: What is your work in New York?
A: I had productive meeting with branch manager . I also visited the factory and met some
key clients. So, How is your work at headquaters?
B: Everything is going well. What a nice new shirt! Where did you get it?
A: Thank so much. I got it from a store in New York.
B: I should get back to work now. Good bye.
A: Me too. Bye.


(3) Role-playing

Recipient: Good morning. This is My. What can I do for you?
Caller: Good morning My. I am Phuong. Could I speak to the secretary please?
Recipient: Speaking. So could you tell me more details?
Caller: Can you send me a sales report at Venice branch in 2018 of Athena customer?
Recipient: I am Sorry.I couldn’t quite catch that. Can you repeat that, pls?
Caller: ok. Could you send me a sales report at Venice branch in 2018 of Athena
customer?
Recipient: yeahh . I will send it by email immediately.
Caller: That’s good.
Recipient: Is there any thing else I can do for you?
Caller: Okay.. remember to prepare for the video conference at 9 a.m
Recipient: I have all really prepare.
Caller: good jobs. Thank you so much.
R: yes, have a nice day to you.
Caller: ok, and you too, goodbye.


UNIT 2: BUSINESS CORRESPONDENCE
(1) Letter:
A: Who do you write letters to ?
B: I always write letter to my friends, my family.
A: How much time do you spend reading and writing letters?
B: About 30 minutes per day.
A: What do you often write about?
B: I often write about my family, my studying and my love life.
A: When was the last time you felt happy or excited about something you read in a letter?
B: The last time, I fell happy about the story of my family when I read a letter, which my
mother send me on last Sunday.
A: Have you ever sent a letter and then wished you hadn’t?
B: No, I usually send exactly email.

(2) Email:
A: How many different email account do you have/ need?
B: I have 3 account email.
A: Do you think email can be dangerous?
B: No. I don’t think it. Because it is very safe.
A: Do you prefer sending email via your mobile phone or your computer?
B: I like sending email via your mobile phone because I want to check email every where.
A: What can happen if someone steals your email password?
B: I will lost email account and I can not send information by this email to everyone.
A: If you could secretly have access to someone else’s email account, whose would it be
and why?
B: I can secretly have access into my mother’s account. Because I created account email
for
my mother.


UNIT 3: BUSINESS MEETINGS
A: Good morning. Can we discuss about the meeting agenda for the next business
meeting.
Could you tell me some information?
B: Yes. Of course.
A: Where is going to location of meeting?
B: The location of meeting is Room 2.
A: Ok. Who is going to be responsible for taking the minutes?
B: June Park is going to be the minute taker.
A: What time is the first item going to be presented?
B: It will start at 9.30 and finish at 10.00.
A: That is great. What item is Marty Taylor going to talk about?
B: Marty Taylor is going to talk about Goals for new strategy.
A: Sure. Who is going to talk about the fourth item?

B: Jane Dinette is going to present the fourth item.
A: Thank you. Do you have any questions for me?
B: Yes. Could you tell me when exactly the meeting is going to take place?
A: The meeting is going to be organized on Thursday 15 th , 2017.
B: Who is going to be the chairperson of the meeting?
A: Sally Brown is going to be the chairperson.
B: Well. What is the second objective of the meeting?
A: The second objective of the meeting is developing the marketing project for next year.
B: Who is going to present about the third item?
A: Rita Palmer is going to talk about the third item.
B: Ok. Would you mind telling me what Ben Nguyen is going to talk from 11.15 to 11.30?
A: It is going to be the Project to begin item.
B: Great. Thank you for your answer. Good bye.
A: Bye.


UNIT 4: MARKETING
(1) Types of advertising for the product:
A: Good morning
B: Good morning. Can we discuss about the advertising plan for the new product?
A: Yes. Of course. I think we use newspaper because it is the cheapest type of the ads.
B: No. I don’t think that. Newspaper don’t attract wide range of customer.
A: ok. What do you think about lifestyle magazine?
B: I am afraid that we can not use it. Because its readers are mostly women.
A: Do you have any opinion?
B: I think TV commercial is more eye-catching than other types.
A: I don’t think so. TV commercial is too expensive.
B: How do you feel about pop-ups via Internet?
A: exactly, I think that’s a good ideal. It is cheaper and reaches more people than TV
commercial

B: yes, I strongly agree. Thank you for your idea
A:. no problem, Good bye.
B: Bye
(2)Choosing an appropriate strategy:
A: Good morning. I think we should spend some time discussing the suitable strategy for
this company – Dell.
B: Good morning. I am ok with that.
A: What do you think about S1? Is it appropriate for Dell’s company?
B: I don’t think so. Lower price is their strength, they should take advantage of it instead
of increasing it
A: I agree. And as we see in the Opportunities part. Internet is a strong marketing engine,
they should use it instead of leaflets or TV commercials. How about S2?
B: I think S2 is a good choice. Since customers know what they want to buy, offering
customized computers is a smart idea to attract them.
A: That’s right. And they can also take advantage of the Internet while it’s very strong at


that time.
B: Yeah. So Strategy2 is good. What is your opinion on Strategy3?
A: Strategy3 is bad. I think they demolish their strength again by raising price.
B: Correct. And creating new relationships with retailers is too costly and may not
effective.
A: Yeah. So we agree to choose Strategy2 right?
B: Yeahh. Couldn’t agree more.


UNIT 5: CUSTOMER SERVICE
(1) A good customer care office:
A (A customer care officer): Good morning. How can I help you?
B (A purchasing officer): Yes. I want to buy electric fans for my office.

A: What is the model number of this product?
B: It is F460CQ. I’d like to know what the fan is made of ?:
A: It is made of metal.
B: Yes, I see. how many colors it comes in?
A: It’s available in 2 colors: blue and gold.
B: Would you mind telling me what its special features are?
A: Yes, of course. The first, this product has 5 speeds and 360 oscillation.
The second, it is very convenient because you can hook up a USB cable to this
electric fans and change it from computer.
B: Wow! That’s great for an electric fan. how much does its costs?
A: The price is very reasonable. It costs $70.
B: Do you have any idea what its after-sales service is?
A: Sure. If you purchase this item in our store, you will get 2 years guarantee for each
product and get 10% discount for the next purchase.
B: Ok. That sounds amazing. So I will buy 50 electric fans with model number F460CQ.
A: Yes. I will take note that. Where can I deliver these items for you?
B: You can send them at my office in Hanoi please.
A: When can you receive your order?
B: On Sunday afternoon, October 1 st , 2019 please.
A: Ok. Thank you so much for your order. Good bye.
B: Bye
Customer service:
A: Good morning! This is Dovy Express Mail company. What can I help for you?
B: Hello! I’m B. I have a complaint to make.
A: Let me apologize for the trouble which u met. Can you tell me more about the details?


B: I ordered 2 Dior perfume bottles for my mother yesterday but all were broken during
delivery
A: Could you bring original receipt with our company tomorrow?

B: OK! I will bring it.
A: We promise to give you a compensation of 2 perfume bottles after receiving the
documents.
B: Thanks you. Anyway, my mother sent an email to the company, but she didn’t receive
reply for the email. Could you check this problem?
A: I’m sorry for the inconvenience. I will check and remind the staff promptly. Would that
be acceptable?
B: That sounds good
A: Do u need any futher help?
B: Thank you! That’s enough for me.
A: We’re really sorry about all the troubles. Thank you for bringing this our attention.
B: It‘s OK! Thanks for your help.
A: No problem. It’s your right.
B: ok, Good bye!