Chapter01 ba overview

TRƯỜNG CÔNG NGHỆ VÀ THIẾT KẾ
KHOA CÔNG NGHỆ THÔNG TIN KINH DOANH

Chapter 1

BUSINESS ANALYSIS
OVERVIEW

Giảng viên: ThS. Bùi Xuân Huy
Email:

OBJECTIVES

 Understand overview of business analysis (BA)
including:
 the need of BA
 the development of BA
 the scope of BA work

 Understand definition, roles and necessary skills
of a Business Analyst.

 Explain the differences between Business Analyst
(BA), System Analyst (SA), and Project Manager
(PM)

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AGENDA

1 • BUSINESS ANALYSIS OVERVIEW

• THE DEVELOPMENT OF BUSINESS
2 ANALYSIS

• THE SCOPE OF BUSINESS ANALYSIS
3 WORK

4 • BUSINESS ANALYST

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1. BUSINESS ANALYSIS
OVERVIEW

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Chaos Report

Source: The Standish Group Chaos Report 2015

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Chaos Report

Source: The Standish Group Chaos Report 2015

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Why Projects Fail

Source: />
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The History Of The BA
Discipline

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What is Business Analysis

 IIBA definition:
 the set of tasks & techniques used to
 work as a liaison among stakeholders
 in order to understand the structure,
policies and operations of an organization
 and recommend solutions that enable the
organization to achieve its goals
(identify business needs/problems and
propose solutions)

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What is Business Analysis

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Business Analysis involves

 Identification of business problems/opportunities

 Elicitation of needs and constraints from
stakeholders

 Analysis of stakeholder needs to define
requirements for a solution

 Assessment and validation of potential and actual
solutions

 Management of the “product” or requirements
scope

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2. THE DEVELOPMENT OF
BUSINESS ANALYSIS

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2. THE DEVELOPMENT OF
BUSINESS ANALYSIS

The impact of Competitive Successful
outsourcing advantage of business change

using IT

The importance The use of
of the business internal

analyst consultants

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The impact of outsourcing

 Pros:
 Lower cost
 Higher quality

 Cons:
 Supplier management
 Communication of requirements
 How well do the business and technical
groups understand each other?
 Is the communication sufficiently frequent
and open?

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Competitive advantage of
using IT

 The needs of the business
 drive the development of the IT systems

 The implementation of an IT system
 accompanied by the necessary business
changes

 The requirements for IT systems
 rigour and accuracy

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Successful business change

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The importance of the
business analyst

 Know your business
 Identify opportunities / problems and

understand constraints of stakeholders
 Use coherent tools and techniques – better

development
 Articulate and prioritize requirements
 Inform evidence based decision making
 Improve end-to-end processes

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The use of
internal consultants

 Cost
 Retention of knowledge within the organization

 Speed
 Live with the impact of the actions they

recommend

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The use of
internal consultants

Benefits Criticism

External • Employed when needed • Lack of
• Broad business accountability
perspective
• Objective view • Lack of skills
transfer
Internal • Lower cost
• Knowledge of • Cost
organization
• Retention of knowledge • Lack of external
view

• Less objective

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3. THE SCOPE OF BUSINESS
ANALYSIS WORK

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