Luận văn tốt nghiệp quản trị nhà hàng HTX ăn uống la coopérative


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 
!"#$%
&'(
)*+,-,./0121 &)34563476
8 &'9:;
,1-,<6=*>6)?@6 &=3=A*B6)34C6
76D,6)74E;/=16) F6GHI ;J
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
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 
!"#$%
=K2=,L6/M ;N 9NI ;;O.6E;N 9NI ;;
P2Q,6=/=K2/RS&
-  
- 
- 
,1-,<6=*>6)?@6&
  !
 "
#  $%&"'()'
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#'"2 34 &56780
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D,?36)/=K2/RS&
*!"?%@AB"BACD,"E:
*!B%F"G

SV: NguyÔn Duy Toµn Líp: QT4A1
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B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
+,T,U3
%0"8"EC"$0",0IJ"K"L'"$0*+"
5MNO"KAN"KPQ"60*>"K0" 000?*IJP0I0
0D,P,>00R''N"S0ET,0I"L' 80","!
D,"J <M" *+"P9<'MP8"F09U"F09
DFDG0U'"V0MU*WXU<M"*'"IPJ
"S0ET,0I"L'*Y"
"'0;!<M"EZ!C03[[[AP<T"0)"
"G!AG'M5*$000!0N00\]0$*5"
'*'M"F09O">*8;'"Y"IE'" ">$*^
P:_,0I!D0>"L'*Y"YMM"09'00!
0N000!<0ENG\*+"0!D,"M"*1PM:0
0!6:09N:F0!"FA09"MP0$*5]09'P*'M
*0IP*>"L'00D`00!*'<'a00>*+"bc(d"Fe
L*F80*+""FeCU]JV';JU0*'*0IPM"Y<=
*eP*;Ef"<58"
#I"L"CKD0>X"Mg>*.":0$*I?"MhD0
09Pe<B"8"ECN0I*+"","09BN","JTN',"!
;:0" EiT"eN\'D0>X") *I"^;;""8"EC
$00'T"eDF,Dj0)0>EGN1PYP*+"ET0\
*k"2;"L'K"F;'M.*:"L'l_mno0\*k1P
R,JT"e;;,",C09
C0"S1P-0"P p'M.*:"L'l_mno"F0,
<=cP-0"\"p'M.*:"SI",;8"F50"F0,
<=P:Dj1N:\"



SV: NguyÔn Duy Toµn Líp: QT4A1
q
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
VWX
'->80e,0ID0>>00J<M"*G
P8'0VR'0>J\"*^D0> 80"L'*Y"M"
,0I*0"S0GMET,0I"L'",""S0ET,0I
"L'*Y"J09"-5<TPi8"G"YM+B"BCN09
0NErGK*,DIAiD0>*Y"80eD0>RC"
>)"G090E'N"YM+MFM*'*0IP
\","*K0"R'5P*6$0"hM 0*,0"e
"D,"<M"0"MB'""">*0"L'PJ
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*+"0!D," Er"G*+"?"h<'0>"L'PJ]Je"G
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
SV: NguyÔn Duy Toµn Líp: QT4A1
3
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
^V#
=1,_31/2=36)-C=`/OD6)[,6=?a6=6=7=76)
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"L'"$0'ND0*$0EC"L'"$0P85"'!"Y
M+N"K*V0j00*+"*,XP8","*K*L*'<: 
#I*,X"K*GNM:","9C'*$0N00!R

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P'M:009RD0> 80"<'09PJG00"<
M"G0"
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P'M:0ETY<="D,"N>CR'"?M*80h50
B"B:0v*50G0*>50B"B;:0","N
M)$0T"0>0>-\"B"BD,"ACNP'M:0<'M+0
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
SV: NguyÔn Duy Toµn Líp: QT4A1
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B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
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-Yt","E^PACy">;0>","PGA*6Cz*+"T"09FR'
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B","E^PAC*+"T"09FR';8eB"B;(TAD
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xX"AB"B
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7M 0*ID,"*>iX"","PGA*6C
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70\""$00.N,060EX"Dj1
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Id;dh2O,iH-C[,6=?a6=&
7M 0';*K*L0900>;"<BN*6;8N
*+";C?+Mg0"KM'*8P'?"PF"'
7(^PM*'<:NDFa*!ECM+E^P
;,"h"L*8DA"L'"GIa*E^P
7JC*6Y"L'E^P<"B"X<:0","
*8
x500>-\"
x#K;>
x?D,"
SV: NguyÔn Duy Toµn Líp: QT4A1
4
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
7]09"0<SE^P"ET,"*8"L'5PMgJ"P
0)'T"D,"$0B"B
IdIdh2O,iH-CjaOD6)&
7'*8M",";e"J*8M'*8"5'ya
FzN'*|N#:0"
7(CM+M'*8*+";C?",";8e;>N;N;'N

M5
7,";8e*P;P8"F09"09PBD,"'NDFI'
>"'*+"NJe",";8e0f;G0'P8<.!
CY
7#80hM'*8WJ0",MT""F09"YQN
"$*8M'*8M0B"
IdEdh2O,iH-C[,.6/]k2-7/]a6)/]l6D,/=m/&
IdEd;dh2O,iH-C[,.6/]k2&
7A"Xg*D0<'"L'PMT'"D0I<,RPF
D,"'
7A"X*'MgN*'JP0>D>E'"S+0",""L'

IdEdIdh2O,iH-C/]a6)/]l6D,/=m/&
7'?80YN0>;P,PG"N<B"BAC"L'0f
M0!0PX"*809*:0NS+0*C0+D,"<M"B"B
:0"G'0>;<B"B0MM:0E-Yi$0D}P0YN
"G0,YNP'.09a00>"L'>00
7,"<B"B0*6;8*P;"P0*,X"P0:*8
"L'
IdEdEdh2O,iH-CO\,/*n6)S=Z2-Z&
7S8"*8a0"K?*'MgD,"'"L'P{0T"D,"
P$0B"B0"","B"B"S+
7VAMF:"T"D,""P0,"0P,0NYP"\i
0'*J
IdEdJdh2O,iH-CHo,/]*+6)S=Z2-Z&
7$0B"B*G'0VMs$0MP<5APt
SV: NguyÔn Duy Toµn Líp: QT4A1

B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
750B"B0>-\"0'0>T"0>0Y0!

D,"<eEr5*+"DF?)M$0D1"50B"B
MF*+"*Qi>;*8e$0RM?0*:"
50"L'PJ)D009PNRJB"B*I*,X"K"L'
D,"P8C 
7%,""GI*01*ND,"MW
EdV6)=pa2ga=`/OD6)[,6=?a6=6=7=76)O\,->,O\,->,6)76=?3
jA2=&
7J<M""L'D,"*Ij'P.","PB"*?"<M"D,"
'J"KACDFI0>*+"
7%0<'*GP8g~'YR':*8D0
<'<M"
x•GK*'0<M""L'P8SD'0,"EZ<B
x%'0,"","PGA*' "hGK?""T"09";6
","0,AG'^PT"*8"*,"L'*' N"L'P8SNP8RC"0'
xa<'<M"*Q";09M:09GK"5;u
","5',RC">p€]0/!09B;
Ed;dh2O,iH2ga6)=CS=Z2-Z076
7_B"B;MP85CYR'*C00:*8D0<'
750B"B;O'MPM'*8?G"NO'MPM'*8aF
7#C0+B"BM"$0N*1PET09JN"*,"L'PJ:ET
0MVN0P,0"D,"D0*>0
EdId\,/*n6)jaOD6)j7266)*+,&
7'*8O'P'?T0NO'P'? 80
7_0FR'ET"Pe"L'T"D,"D0ACJP0*,0,
*+"D>R"L'$0M'*8
7SP8<"BD,"'*C0+0<SD,"'*V0j0
50B"B0MP1) ,D,"'
EdEd=+,),a6jaOD6)&
7$00'M'*8•0>N"G0!"'*I$0B"BMT'"*+"
2 0

7$00'23€,
SV: NguyÔn Duy Toµn Líp: QT4A1
•
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
7>*0MP","M>Er*+"?q[[‚M 
7>*0MPA"'Er*+"?w[‚M 
7#>"C0AP50Er*+"?,M Xq
EdJdqo,/]*+6)jaOD6)&
7ƒF0$T0D,E:"ErN?*8":0J
x(^P"L>"L'MB"BAC
xv*5MF<0'"8"0>-\"0)'"$00"$0NPF0
$AP0NM"ET
7ƒF0$-80D,X":<R,JE-Y0<S<0'
*6$0
EdFd12H\,_3a6=L/]6)jaOD6)&
7'95000"Y
7'90*609
7'9500D,"
Jd=e26G6)-76=,LH-Z2ga0DS=R6076
Jd;d=e26G6)
50M$0_B"B"KACN$0T"0>P'E^P
"L'*>0T"D,"
7KC00)'D,"R'B"B';0>*+"R'*0IPe-/
*+""L'D,"!"YM+"L'PGA*IGg0a;>"S\'D0
09PGK5"'"YM+PGA„
JdId=,LH-Z&
7ETM.*:NRMgT"0>"L'ai
7T"099E0",5N'B"*\R*NMP09"*\0$0
AEY"'
7pK?;AB"B;)'A1*\R","

7_B"BD,"eJ"*,N,0'…NM"ET
7',0D,""FD'0N†N"?-,"ND$000R>)
D0>:0PD,"*Q'
7F\"T":0?"F,"D0MP09"
7%>\""'MP09"0'"G<NMP9E0;0'"'
1*\R*
SV: NguyÔn Duy Toµn Líp: QT4A1
‡
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
FdBOˆ0DH14/‰2=e26=Š6QK2ga6=7=76)=nS/12{|aS}]a/,-~

BOˆ;&BOˆ/‰2=e26=Š6QK=76)=nS/12{|aS}]a/,-~
SV: NguyÔn Duy Toµn Líp: QT4A1
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=g6=7=76)
'3z6jy6=7=76)
,1HQ1/6=7=76) !.S/]*‹6)!a]/]*‹6)
]*‹6)2a
]*‹6)?|4
=Š6-,<62=`4
076
=36)Š65/Š6 =Š6-,<6
S=Z2-Z076
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
Œd=e26G6)6=,LH-Z2ga/M6)-A/]l
Œd;•'3z6jy6=7=76)
$0RMgM$0'PQ"L*0!D0I;8
:*8D0<'BI"X"A09PB"L'$0RMg
E'
7$0-5<T","0"^B"BN<=R,JT"09

*,0,R,JT"09
7$-"GPQ*IfP;f0>N5PMgD^
"L'D,"#6$0D0IP'0,PE,R,JB"B,0*8X-ZN0'0>
"L'50•00R>","gD0>"L'D,"!"YM+B"BD>+","
;8eD,""GM0R'N"00>uPB"BC",""K"L'D,"
7D>:"P'EfP<TS'0>;0E<B"BNeG'*I
B"BD,""G"YM+D0IPE,",""0?B"B,Y,"
D,"E:
7G,"09P09"I"N*:;60<k*80hM'*8
E'"S+0"KB"B"L'
7%>+0",";8e"GM0R'09"-5<TT"* "L'
*!-Y0,;,E^P%0IP'1<†009"T"099E0VAN9
E0","'0>;<B"BAC","PGA"h"E5$0B"B
7#C00)*D,"R'*Q";09RMg0'"
*GD,"N0009","PGAT"0>*0!0D,"*I;)'A*:D>
RC0
7%0IP'","G'* ',*C00",";)'09"n,"*"?-,"EC
M09"I"50!',
7KN,*D}"L"J",""8"*I\D009PuP
:*0!D09"505"'5!
7'5P1<†0JJi"F09""L'50A"$
+,"0)'","50
ŒdI•,1HQ1/6=7=76)&
•0,PE,M$0C0+0RMgT"09","">*8
RMg*P;"YM+<"BC<e"X"A09PB"L'0,PE,
E'
SV: NguyÔn Duy Toµn Líp: QT4A1
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B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
7e;5"F"F09"O"'MP09""L';8eB"B

;N*0!*8C0+0","50;8eN*P;B"B","
"KAC"L'D,"
7_5"F"F09""O50NT"0>*0!D0I;8"F09"
B"BD,"
7D0IP'VA9E0",5"L'50;8e
7T"09",""F09"RMg!0E","'0>;Y<T
S09"P'EfP"RMgMg09"EZ<B","G'eN
,Y,"D,"E:T"09C",""F09"D0IPD;aE
<B"BD,"E:
7JP0I"K0"^*QA"L'D,"*Ia"X"T"
09C
7f"i<=","50B"B*P;B"BD,"0
"YM+CYRMgC",""F09"B"BN00R>","D0>:0
"K"L'D,"
709"Q""r0)'VA0;8e;>N;8e;'$-
,F0*I5"'"YM+B"BD,"AC
7%>+0RMgD0IP'JJ"YR">N*0!M9
"L'50;8e
7#!-Y09"I<B50*I*P;*,XJJB"B"L'

7CDJ00BN*D}MP;,","M.*:N*!
-Y0"X",";09,T"090\RMg
ŒdE•]*‹6)2a
i"'M$0C0+00,PE,"'T"09C","
"F09"B"BD,"AFi"'"G"X"A09PBE'
7_5"F"F09""","50B"B"'N"0$"';C
0"F09""","50
7%0IP'9E0A'B"N<09P:"L'","50"'
7%0IP'",""F09""^;<B"B*Q;"0$A
7#0!D0I","50",""'*P;",""F09"B"

BD,"AC"G"YM+N<=","50T"09C"F09"N00
SV: NguyÔn Duy Toµn Líp: QT4A1
H
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
09","PGA*P;B"B1"^PT"",""K',"B"B
D,"
71<†0ET'0*a0"K"L'D,"NM0:D$0-ZMg","J
CNY*!E0R,JB"B
7T"09C",""F09"0'eNEZ<B;R",'0>;
<B"BeG'N:">jNf"i","50"L'PJMP
C
7#PeC","F09";0'"'N0*K*L80<NJJB"B
D,""'MP09"Ea0'"'
7",""F09"<"Y110'"NfP)JJ"F
09"i","50"'
43‘]*‹6)?|4&$0+\"i"'T"09G",""F09"
RMgB"BD,"AC"'09PB"L'i<.M,"09P
*0!D0I50B"BP8ECM+;A"BIP8<.,""F
09""L'i<.*+"T"09P850B"B;J$
ŒdF•=Š6-,<6j5/Š6&
F09""L'50M5M"*G<=D,"VAN->
"{"OD,"*D,""?"+0'$050M5"V
'P0'"F09""^;"0$A<E'D0D,"A-5
0M5 *Xi"Z'VA'B""2!N*,P:'fN,0
*8AP0M"ETN09J*GP$0D,"VA50M50
fP"f"JJ*Q";)'N"K<S;)'"L'D,"JJ-f
->VA*I<=D,"*\?60+MgNE'D0000950
B"B('D0D,"A-N50M5"L*8-0gD0>D,"0
D,""O;09D,"
ŒdŒ•=Š6-,<6S=Z2-Z&

X"A09PB"L'50B"BE'
− %0IP'Ea;,A*I;0>ECM+*C0+D,"A*I"^;
B"B"*,
− T"09",""F09""^;<B"BN<Q;A"0$A
",""F09"<E'D0D,"A-
− PC",""F09"9E0;8e
SV: NguyÔn Duy Toµn Líp: QT4A1
HH
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
− _B"BD,"A"*,1*\","',"D@e;'6P","
"F09"L*80009T"< NB"BD,"D0AN*P
;*,X"K"L'D,"
− JP0I"KJ0>"L'D,"N,0"Y",";8
e"GM0R'uP5"'"YM+<"B
− pR","'0>;T"09"GD>:"09"
EZ<BeG'*P;"09"B"BD,"
− %FO"e5"'D0>X""PFN'!5
"'"YM+B"B#D>0*609*IC","
"F09"<"Y0'"
− 0!"PFG'"'"V"G*80h50B"B
*6A*6C0
Œd9•=Š6-,<62=`4076&
T""Y50":;M$0B0\"50B"B
R,JB"BD,"ACNC0+050B"BD,"P8","
"?-,"D$0
− T"09",""F09"!E00VA"h9
E0",5;5
− fP)JJD,"A*IT"09",""F09""^
;
− ('D050B"B;MY*+""K"L'D,"N50

":;Er"I"K";8e;>N;'*I",";8e0>
">;0>'">
− e","PGA*6CO;8e;>;8e;'D0IP'"Y
M+*M+"L'PGA*6CN*6$0*0!D0I$00'
XT"I","PGA"D,"N*P;B"BD$0
− #P;!*:F00)';;8e;>;'
− T"09C","80RNR">*0!M9"L'N?""T":
*8A"'J*8"PF09BNA"$*D>0\*k
","0N",""F09""Y0'"
ŒdŽ•=36)Š6&
SV: NguyÔn Duy Toµn Líp: QT4A1
Hq
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
505M$0MG'* 0!',"L'D,""F
09""L'505E'
− e<)M09P,?Q"0G'* ',0D,"
− $+D,"M\:0D,"E:A:0Dg+5
050"IG'* Dg+"D,"";8eM5*I
',"D0D,"$0Dj0D,"E:
− 80!;,",<'AC";8e
"X"A
− P8EC$+505M$00>e",""K
"L'D,":0V2",""K<Q";)'
− 5LP080RR*"L'D,"E:NC","
"609"*+"0'
SV: NguyÔn Duy Toµn Líp: QT4A1
H3
B¸o c¸o thùc tËp tèt nghiÖp GVHD: Chu ThÞ D¬ng TuyÒn
rd"#••X%
=34<6OC/=K2/RS2=l6=&[Y/=3R/S=Z2-ZG63\6)/]6)6=7=76)

=+,),a6/=K2=,L6/M ;/=16) 9O.6E /=16) 96GHI ;;
160D=*>6)?@6&b‚
!DS=R6076
dy/=34./j,<6_3a6O.6[Y6G6)6)=C
;d‚<32U32B0z6O\,->,6=Š6-,<6S=Z2-Z076d
;d;‚<32U3-CQe2[=‘~6)`,=’6=
50B"B;0"GP8EX"Dj1CJ?"Y"F09""L'5
0B"B;M *CYYMD00B"B);)'09"0EC
M+D,"*F50B"B;9*C0DF*+"Pf"",";9"!
0PDF"G<eJM0R'*>09"T"0>0>-\"0D,"!E0
'T"^PvP8ECD,"E:"K"'*C0050B"
B;"G:0J'JN)"'Pw•N'P"'P4wi09'P
R*!<M";'H4€[q€‡‡"L';8AG'&F0*C00
$0B"BD,"<M"0"G:0JCNDF<eDj1P:DF
PQ";90<''"!0P/PQ 0f'…NM"ET"GD
A0'0>C
;dI‚<32U3-C6)=,LS-Z2=34<6Ho6
50B"B;"K"GJ*809BS+0"K"F
,"*+"*:" ;!09BB"B;N"GA;u"X"2!09
BB"B;N0F09BJB"B;MP8RJ;'6P","
',"D@e9eB"BD,"?JeN50B"B;
"K0"G'!"'N"GD0>X""PFCP0*,X*+""KB"
BD,"B"B;NP8',"DF*\D@e"GIi-Y
*>09"B"BD,"
;dE4<32U3-C[=z6G6)),a/,.S
50B"B;$-0>-\"0D,"N"?JeN*V0j0
50B"B;"K"GDA0'0>P0JCR,J
B"B00>-\"00!*C0$D,"D,"'N<Q"*0IP5PMgD,"
SV: NguyÔn Duy Toµn Líp: QT4A1
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