MÔN HỌC QUẢN TRỊ VĂN PHÒNG pptx

TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG
KHOA QUẢN TRỊ KINH DOANH

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MÔN HỌC
QUẢN TRỊ VĂN PHÒNG



GIẢNG VIÊN: ThS. PHẠM THỊ NGÂN
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
 
!"#$%&'()*#+++"
,-.$012%
3-45012%
6-729:;2<*;"20.>

?A?;0(B;%



! "$&'(

*,-/013(46789"
3&0,:467

! "$<1=>< ?
CEFGHFIKL
,-MN'O
@
!0'"A B,-98C 8"
$DE B
@
,-98C'"8E,DEF BGHI/0C
,-F F ,=  "$ B
@
,-98C'">E,8IJDEF 3&0,:B
HI<K0 &7 3&0,:467B
@
,-98C "$< 8C38"B0/0C,-
<0<< ?BHI: C0L0A
0C*MF DE3NMO=B
@
GHI*,-MA0,EF " B,-98C
9"'P6=F " Q
CEFGHFIKL
@MNQR2

@
RS A3TEUM?EMP
@
RS 9V,I B
@
RS F F ,=  B
@
RS /013(467B
@
RS 3&0,:467B
@
RS 0<<1=>< ?B
@
RS 3WH
6-MNTA9
@
IT38"8UYZ=[B
@
[(YK$ '*MNU8=F "T
*
UVWMXUVFYKL[E
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0]2^T^%\1I>1=30Y
[]>1=30YYP>T8Q

0]2%83"0>=0Z,^
,=_Z=,
_`E4WFW
8
L

`3&a [b9
M 
,U 6V `MP
R3Lc de 0C*
,-[
cdf 0L
g@hd
R3L ide RT30Y df 0Lhh
R0V'j kde RT30Y gdf l?G
EaHcdEe[E
&7 cmn<6VJMA0 A/01,? B
&7 mlTEUM?EMP*'*
&7 hmo013(467
&7 pm! "$ B
&7 qmRP6=F "
fFKHg[E
&7 cm!: M< DEF,&` M*F 

" B
&7 mC*0V3/0EM*"U3TE
 B
&7 hm*,-/013(467B
&7 pm! "0Y*'8 ZM"=OB
&7 qmbr*`'[E9P0F "
fFKHg[E

-TUmHZ=[]B

` ETUm0s9?,&tu8dc0L>6E0M[
,-98C,&t3tVMEdvB

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w0L061sm[<P030Y9x y3Zz=,K
8,-98C,&t3t9x =zZ,=B
XFhFYHijIk
cQ ! 0CW8<>o01,? >
,&` Ro{!>ddqB
Q ! 0CW:0H>o01,?8I
 >!8r0J91V '>dd|B
hQ n'ZE,ZC>o01,?8I >
!}~4 >dd|
pQ &7 ?RE>o01,?8
 >!}~V R>ddk
E0]2,%lMa4mEHMm
oHIcMpq

 389<YM1,=OM< 
&>0Yr3(>HV>,0CA8>
/013(>6K$ F 9 =88<
9<>,a v3NMO=T"=OM< 
MA08/013(7/0EM7

!"#$&'(&)**+,

 M&aP0Z=
 M&aP0Z=
r
! E,< m 389<C38" 
a8,T*,a v="MA08DE
9E3NMO=<7/0E<M7?B


! Em 38,$6u38"DE<
7/0E>M7?>38M?EMP E=*MV<8MV
 =ODE7/0EM7?M[Q
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RP,E` E3&0 :
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a:86V>,= M[F &` 
:38N"0>6VT,= 
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l&0,:9x CI
E{
 ,`
3=OMEA
l89x 
{,h+OT;9>^
{,,2#<#T;9>^

l8-MP0Y,0CAMOF 
l870C/0CA38DDEU
 &`F /0E"98C]/0EMP>98
9O8M[  [('*B
#ERO+¡"¢A<#;9>^
< ?,P
< ?,E=MF 
< ?u,< KHD
< ?989O 1/0C*JMA
ERO+TB;<#u;T'u;v$
 < ?989O,E/0C*M?
< ?9*,P'E
< ?'P,EMFMV
< ?67'* '*
ERO+OO
< ?'F I
< ?I>F 'E
EQlY'*=O< ?
< ?
n$MIC0L0><K0
V&a 8LE E
?EMP*8
` E
F "0s9?
RI
GHF ?0,"
9QF 0s9?< ?
}M?$MI><K0 >DMA< ?
M?` E$P
}HCKT &7 ,-$P= <K0 

DE< ?
GHF  &`>9<Y?0,",T
* L"
 0s9?F > JC`'Z=&7 
,-883"0&t K
0s9?83"0L*=3NMO=
0s9?<,&`  U
QMA08< ?
M[*'
PKE
A08< ?
GL'EOm0C9V3(K=> t"0D
?M=8>&'(8 t"0&7 ,-
\991< ?
 '*< ?
KQF "6E0< ?Y0U
 ~Y3O991>467B
 Z=K>MFMV/0C*M?DE< ?B
 E E 1/0C*JMA3/0EM*Y0L
 ~Y'C*0
 v' ""< ?
 F 9='*/01< ?8,P'ET"
{3,M#'<#T;*Ax2T
{33h^+T;*Ax2T
n$0DE0C*M
!<K0 F 
` EF 
9<M
G&7 " E=F
83"0L*

RI
EQl"t7F 
nU0C*MMA013"
,&tA` E><K0 t7
M*F >YIL1M&E
8='*=O$PQ
Q0s9?<K0 F > 0>E'1=
<K0 F 1M&a6T vMDE
&'(>9<Y >0C EV
a v3NMO=6=O1=Q
0s9?83"0E'1=L*
 a83"0Z=KE$*0L*