Giáo án Tiếng Anh lớp 11: UNIT 9: THE POST OFFIC-WRITING docx

UNIT 9 THE POST OFFICE
LESSON 4: WRITING
A)Objectives:
-By the end of the lesson , Ss will be able to write a letter to express their
satisfaction or dissatisfaction of the services of the Post Office.
Lexical items: quality, prices, security condition, the attitude of the staff.
Teaching aids :
- the picture in the text book, text book.
B) Language focus:
*Vocabulary:
-puntuallt, security, pickpocket, arrogant
*grammar:Simple present tense
C)Techniques:
-ordering words, RO & R, write it up

D) Time : 45’
E) Procedures:
I.Check up:
*Answer the questions:
1.Which countries has the highest growth in the number of telephone surcribers?
2.How does Vietnam for growth in the number of telephone surcribers?
3.How many communal post office era there in Vietnam?
II. Warm up(Ordering words)
-Ss read the following adjectives and order ones make can people / thing satisfied
*polite, rude, cold, helpful, spacious,, cramped, large ,small, good, bad./
reasonable, cheap, punctual, arrogant, reliable
*Answers: polite, spacious, large, good, cheap, reasonalbe
C)Techniques:
-Chatting ,RO & R, multiple choice, ask and answer, discussion
D)Teaching aids:- text book , hand outs, boards,
-Textbook, Cassette, Pictures, Real objects.

E) Time: 45 minutes
F) Procedures


T Contents T & Ss’activities
* Warm up: 3’
Have you ever used a service of the Post Office ?
Are you satisfied with the services ?

-_ Teacher raised a few
guiding questions :

-Free answers(Ss)


* Pre-writing : 10’
- Explains the new words : the quality of the
equipment, arrogant, pickpocket.
- Encourages the Ss to give English equivalents,
or Vietnamese meanings of the new words.
Task 1.Work with a partner .Imaagine that
you have been using some of the services
provided by Thanh Ba post office .Discuss the
thing that may make you satisfied (or
dissatisfied ) with the service there .
_ T gives Sts some useful structures to discuss:
- Take notes.
- I think….
- I believe …
- As I know…

*Some useful languages:
1*the opening hours of the post office-too
late/too early





- Gives English
equivalents, or Vietnamese
meanings of the new words
if possible.


- Pair work
- Gives English
equivalents, or Vietnamese
meanings of the new words
if possible.
-Ss work in pairs , after that
work in groups


2*The quality of the equipment -good /bad /poor
quality.nee 3*The security conditions of the
post office
-good/bad /poor security
condition
4* The atitude of the staff—polite, helpful, rude
/arrogant

5* The prices of the services- low/high/
reasonable
6*The puntuality of delivery of ltters and
newspapers
always/never puntual/sometimes late/letters
and newspapers are lost*
While writing : 20’
Task 2:After a year in the job, the director of
Thanh Ba post office has invited residents in the
neighbourhood to write letter to him describing
the quality of the services they have
received.Write such a letter , using the ideas you
discussed in Task 1











_ T can help Sts to write
their letters.
_ T can divide the class
into three group. One group
will write their satisfaction
. the other will write their

dissatisfaction. The last one
will write about both.

Suggested key
Dear Sir, I have been using the services
provided by Thanh Ba Post Office for years and I
am writing in respond to your call for customers
to express their satisfaction or dissatisfaction.
Like many other customers, I find your Post
Office a well-equipped and reliable address for
our needs in communication. I am really
impressed by your spacious place for transaction.
The seats in the lobby are pretty and always
clean. The nine

telephone boxes are always available so
customers don’t have to wait to make their calls.
More interestingly, I appreciate your ideas of
offering envelopes free of charge. The cost of an
envelope can be small but your care for
customers is surely not. I also have my belief in
your service quality. The fax machines are
always in good condition and my colleagues in

Pair work

Group work.
Some Sts go to the board to
the provinces have never complained about the
quality of the documents I sent them.
However, there are some minor drawbacks that
need mentioning here. Although the parking area
is large, it has no security guards and I sometimes
feel insecure leaving my motorbike there. And I
think it would be much better if the Post Office is
open until 11 pm so that customers can have
more access to your services. And I think you
also need to pay attention to the attitude of some
of your staff who sometimes seem a bit cold and
not very helpful.
I know that making everyone satisfied is hard
work and sometimes seems impossible . What
you and your staff have done so far for the
development of the Post Office is encouraging
and this letter is written in the hope that your post

office will become better and better in future.
Yours sincerely,
Nguyen Phu.
write the parts of their
letters

Post - writing : 10’
_ T goes around the class to help students to
write their letters.
_ T asks some Sts to go to the board to write the
parts of their letters ( each of them a part).

* Homework : 2’
_ Asks Sts to prepare for the next period_
Language focus.