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iii
About the Author
Anil Desai, MCITP, MCSE, MCSD, MCDBA, is an independent consultant and writer based in
Austin, Texas. He specializes in implementing and managing solutions based on a wide range
of Microsoft technologies. He has worked extensively with Microsoft’s server products and the
Microsoft .NET development platform and has managed environments that support thou-
sands of virtual machines. He is also a Microsoft Most Valuable Professional (MVP).
Anil is the author of numerous technical books focusing on the Windows Server platform,
virtualization technology, Microsoft Active Directory, Microsoft SQL Server, and IT manage-
ment best practices. He has made dozens of conference presentations and is also a frequent
contributor to online and print publications. When he’s not busy with IT-related projects,
Anil enjoys cycling in and around Austin, playing electric guitar and drums, and playing
video games. For more information, please visit his personal Web site at .

v
Contents at a Glance
1 Preparing to Install Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Installing Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3 Configuring and Customizing the Windows Vista Desktop . . . . . . . . . . 79
4 Configuring Windows Vista Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
5 Optimizing Windows Vista Performance . . . . . . . . . . . . . . . . . . . . . . . . . 197
6 Configuring Windows Vista Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
7 Using Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
8 Configuring Parental Controls and Browser Security. . . . . . . . . . . . . . . 309
9 Configuring Windows Vista Networking . . . . . . . . . . . . . . . . . . . . . . . . . 363

10 Managing Network Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
11 Managing and Troubleshooting Devices . . . . . . . . . . . . . . . . . . . . . . . . . 449
12 Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
13 Protecting Data and Repairing Windows Vista . . . . . . . . . . . . . . . . . . . . 555
vii
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Using the CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
How to Install the Practice Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
How to Use the Practice Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
How to Uninstall the Practice Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Microsoft Certified Professional Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
1 Preparing to Install Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Lesson 1: Comparing Windows Vista Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Understanding Windows Vista Editions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Other Editions of Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Practice: Evaluating Upgrade Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lesson 2: Preparing to Upgrade to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Verifying Windows Vista System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . .14
Evaluating Software and Hardware Compatibility . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding CPU Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Evaluating an Upgrade to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
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viii Table of Contents
Practice: Testing for Windows Vista Compatibility . . . . . . . . . . . . . . . . . . . . . . . 30
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Case Scenario 1: Evaluating Windows Vista Upgrade Options . . . . . . . . . . . . 34
Case Scenario 2: Verifying Hardware and Software Compatibility. . . . . . . . . . 34
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Planning to Upgrade to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2 Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Lesson 1: Preparing a System for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Understanding Windows Vista Installation Types . . . . . . . . . . . . . . . . . . . . . . . . 39
Creating a Multiboot Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Repairing and Reinstalling Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Partitioning the Hard Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Practice: Evaluating Upgrade Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lesson 2: Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Starting a Clean Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Starting an In-Place Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Performing a Windows Vista Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Performing Postinstallation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Practice: Installing Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Table of Contents ix
Lesson 3: Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Troubleshooting Hardware Compatibility Issues. . . . . . . . . . . . . . . . . . . . . . . . . .65
Troubleshooting Application Compatibility Issues . . . . . . . . . . . . . . . . . . . . . . . .67
Reinstalling Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Practice: Troubleshooting Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . .72
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Case Scenario 1: Evaluating Windows Vista Installation Options . . . . . . . . . . .76
Case Scenario 2: Disk Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Planning for and Troubleshooting the Installation of Windows Vista . . . . . . . .76
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
3 Configuring and Customizing the Windows Vista Desktop . . . . . . . . . . 79
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Lesson 1: Configuring Windows Aero and Desktop Settings . . . . . . . . . . . . . . . . . . . .81
Working with Windows Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Working with Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Troubleshooting Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Configuring Other Windows Display Options. . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Working with Desktop Usability Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . .95

Practice: Configuring Windows Aero and Desktop Settings. . . . . . . . . . . . . . . .97
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Lesson 2: Working with the Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Understanding Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configuring Sidebar Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Managing Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
x Table of Contents
Configuring Gadget Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Downloading and Installing New Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring RSS Feeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Practice: Configuring Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Case Scenario 1: Customizing the Windows Vista Desktop. . . . . . . . . . . . . . . 116
Case Scenario 2: Configuring Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . 116
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Customizing Windows Vista Based on User Preferences . . . . . . . . . . . . . . . . . 117
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4 Configuring Windows Vista Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Lesson 1: Working with Windows Communication Features . . . . . . . . . . . . . . . . . . 121
Managing Windows Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configuring Windows Mail for E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Working with Windows Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Using Windows Mail to Access Newsgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using Windows Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Practice: Using Windows Communications Features . . . . . . . . . . . . . . . . . . . . 154
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Lesson 2: Using Windows Media Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using Windows Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Using Windows Photo Gallery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Using Windows Movie Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Using Windows Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Table of Contents xi
Managing and Troubleshooting File Associations . . . . . . . . . . . . . . . . . . . . . . 182
Practice: Working with Windows Media Features. . . . . . . . . . . . . . . . . . . . . . . 188
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Case Scenario 1: Configuring Windows Mail . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Case Scenario 2: Working with Windows Media Center . . . . . . . . . . . . . . . . . 193
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Using Windows Mail and Windows Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Using Windows Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
5 Optimizing Windows Vista Performance . . . . . . . . . . . . . . . . . . . . . . . . . 197
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Lesson 1: Using the Windows Vista Performance Tools . . . . . . . . . . . . . . . . . . . . . . . 199
Using Performance Monitoring Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Understanding Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Gadgets for Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Resource Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Isolating Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Reliability Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Using Performance Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Using Data Collector Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Viewing System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Working with System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Understanding the Windows Experience Index. . . . . . . . . . . . . . . . . . . . . . . . . 214
Practice: Working with the Windows Vista Performance Tools. . . . . . . . . . . . 217
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
xii Table of Contents
Lesson 2: Improving System Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Developing a Performance Optimization Approach. . . . . . . . . . . . . . . . . . . . . 221
Using Performance Information and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Managing Startup Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Viewing Performance Information in the Event Log. . . . . . . . . . . . . . . . . . . . . 229
Configuring Windows Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Configuring Windows ReadyBoost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Managing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Optimizing Disk Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Other Performance Optimization Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Practice: Improving System Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Case Scenario 1: Monitoring Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Case Scenario 2: Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Monitoring and Improving System Performance . . . . . . . . . . . . . . . . . . . . . . . 246
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
6 Configuring Windows Vista Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Lesson 1: Managing User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Understanding User Account Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Comparing User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Managing User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Practice: Creating and Managing User Accounts. . . . . . . . . . . . . . . . . . . . . . . . 259
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
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Lesson 2: Understanding User Account Control (UAC) . . . . . . . . . . . . . . . . . . . . . . . 262
Understanding Common Security Risks and Threats . . . . . . . . . . . . . . . . . . . . 262
Understanding the Security Goals of Windows Vista. . . . . . . . . . . . . . . . . . . . 263
Understanding the UAC Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Additional Security Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Enabling and Disabling UAC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Managing UAC Settings with Local Security Policy. . . . . . . . . . . . . . . . . . . . . . 271
Practice: Working with UAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Case Scenario 1: Creating User Accounts Based on

Customers’ Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Case Scenario 2: Configuring UAC Settings Based on
Customers’ Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Practice 1: Working with User Account Types . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Practice 2: Configuring UAC Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
7 Using Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Lesson 1: Using Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Overview of Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Configuring Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Configuring Automatic Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Configuring Malware Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Configuring Other Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Practice: Monitoring Security with Windows Security Center. . . . . . . . . . . . . 302
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Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Case Scenario: Troubleshooting Security Issues with
Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Working with Windows Security Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
8 Configuring Parental Controls and Browser Security . . . . . . . . . . . . . . 309
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Lesson 1: Configuring Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Understanding Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Defining Web Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Defining Computer Time Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Configuring Game Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Managing Application Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Reviewing Activity Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Practice: Configuring and Testing Parental Controls. . . . . . . . . . . . . . . . . . . . . 331
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Lesson 2: Securing Internet Explorer 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Working with Internet Explorer 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Managing Browser Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Configuring Privacy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Configuring the Phishing Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Other Internet Explorer Security Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Practice: Configuring Internet Explorer Security Settings . . . . . . . . . . . . . . . . 357
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
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Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Case Scenario 1: Using Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Case Scenario 2: Configuring Web Browser Security. . . . . . . . . . . . . . . . . . . . 361
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Configuring Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
9 Configuring Windows Vista Networking . . . . . . . . . . . . . . . . . . . . . . . . . 363

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Lesson 1: Managing Network Protocols and Client Network Services . . . . . . . . . . 365
Understanding the Next Generation TCP/IP Stack . . . . . . . . . . . . . . . . . . . . . . 365
Understanding IPv4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Understanding IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Understanding Client Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Configuring Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Troubleshooting Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Using Network Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Practice: Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Lesson 2: Configuring Wireless Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Working with Wireless Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Understanding Wireless Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Configuring Wireless Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Troubleshooting Wireless Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Practice: Managing Wireless Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . 402
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
xvi Table of Contents
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Case Scenario 1: Adding a New Computer to a Network . . . . . . . . . . . . . . . . 406
Case Scenario 2: Managing Wireless Network Connections. . . . . . . . . . . . . . 407
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Managing Network Connections in Windows Vista . . . . . . . . . . . . . . . . . . . . . 407
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

10 Managing Network Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Lesson 1: Using the Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Working with Network Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Configuring Network Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Configuring File and Folder Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Sharing Printers and Media Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Practice: Sharing Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
Lesson 2: Troubleshooting File and Print Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Troubleshooting Resource Sharing Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Troubleshooting Network-Related Sharing Issues . . . . . . . . . . . . . . . . . . . . . . . 437
Practice: Troubleshooting File and Print Sharing . . . . . . . . . . . . . . . . . . . . . . . . 442
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Case Scenario 1: Choosing Folder Sharing Options . . . . . . . . . . . . . . . . . . . . . 446
Case Scenario 2: Working with Public Folder Sharing . . . . . . . . . . . . . . . . . . . 446
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Configuring and Troubleshooting Resource Sharing . . . . . . . . . . . . . . . . . . . . 447
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Table of Contents xvii
11 Managing and Troubleshooting Devices . . . . . . . . . . . . . . . . . . . . . . . . . 449
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
Lesson 1: Installing and Managing Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 451
Managing Hardware Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

Working with Scanners and Digital Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . 457
Using Windows Fax and Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
Installing and Managing Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
Practice: Working with Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
Lesson 2: Working with Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476
Working with Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476
Using Windows Mobility Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Using Windows Sync Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
Practice: Using Windows Sync Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Case Scenario 1: Managing Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Case Scenario 2: Configuring Media Devices and Features . . . . . . . . . . . . . . 492
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Managing Media and Mobile devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
12 Troubleshooting Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Lesson 1: Diagnosing Issues in Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
Monitoring Windows Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502
Performing Windows Memory Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
xviii Table of Contents
Troubleshooting Startup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Repairing Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
Using Other Diagnostic and Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . 521
Practice: Diagnosing and Troubleshooting Windows Vista Issues . . . . . . . . . 526
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
Lesson 2: Removing Malware from Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . 530
Understanding Common Malware Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530
Removing Malware by Using Windows Defender. . . . . . . . . . . . . . . . . . . . . . . 534
Troubleshooting Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543
Other Methods of Removing Malware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
Lesson Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549
Chapter Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Chapter Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Key Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Case Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Case Scenario 1: Diagnosing and Troubleshooting Startup Problems. . . . . . 551
Case Scenario 2: Working with Windows Defender . . . . . . . . . . . . . . . . . . . . 552
Suggested Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552
Troubleshooting Windows Vista. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552
Take a Practice Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553
13 Protecting Data and Repairing Windows Vista . . . . . . . . . . . . . . . . . . . 555
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556
Lesson 1: Using the Backup and Restore Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557
Planning for Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558
Using the Backup and Restore Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562
Performing File Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562
Restoring Files from a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569
Using Previous Versions of Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573
Table of Contents xix

Practice: Creating and Restoring File-Based Backups. . . . . . . . . . . . . . . . . . . . 577
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579
Lesson 2: Using Windows Complete PC Backup and Restore . . . . . . . . . . . . . . . . . 581
Understanding Complete PC Backup and Restore . . . . . . . . . . . . . . . . . . . . . . 581
Creating a Complete PC Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581
Performing a Complete PC Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583
Practice: Performing a Complete PC Backup and Restore. . . . . . . . . . . . . . . . 588
Lesson Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590
Lesson Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590
Chapter Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Case Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593
Case Scenario 1: Evaluating Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . 593
Case Scenario 2: Evaluating Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . 593
Suggested Practices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594
Practicing Backup and Recovery Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . 594
Take a Practice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595
Answers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633
Microsoft is interested in hearing your feedback so we can continually improve our books and learning
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xxi
Introduction
This training kit is designed for Consumer Support Technicians (CSTs) who support Windows

Vista users in home and small business environments. It also covers all of the required objec-
tives for Exam 70-623, Pro: Microsoft Desktop Support – CONSUMER. Candidates who pass
this exam receive the Microsoft Certified IT Professional: Consumer Support Technician certi-
fication. To make the most of the content of this training kit, you should be familiar with the
Microsoft Windows client operating system and using the Internet. Experience in supporting
home, small business, and retail consumers is also helpful.
This training kit covers a wide variety of topics related to working with the Windows Vista
operating system. Specifically, you will learn how to do the following:
n Select and recommend the most appropriate edition of Windows Vista based on custom-
ers’ requirements
n Install Windows Vista and upgrade to Windows Vista from Microsoft Windows XP
n Perform postinstallation configuration and troubleshooting tasks
n Configure the many built-in media and communications applications of Windows Vista
n Optimize performance of Windows Vista
n Configure Windows security
n Enable and configure Parental Controls
n Configure wired and wireless network connections and set up network sharing
n Manage and troubleshoot hardware and device driver issues
n Troubleshoot and resolve Windows Vista operating system issues
Hardware Requirements
To follow along with the lessons and exercises in this book, you should have access to at least
one computer that is running Windows Vista. Some practice exercises involve making
changes to operating system configuration settings. Therefore, you should use a computer that
is not relied on by specific users and that can be reconfigured for test purposes.
You can complete the majority of the practice exercises in this training kit using Windows
Vista Home Premium or Windows Vista Ultimate. You can install the operating system on a
desktop or notebook computer that meets the minimum system requirements for the edition
of Windows Vista you are planning to use. For more information on hardware requirements,
see Chapter 1, “Preparing to Install Windows Vista.” If you are unfamiliar with installing the
operating system, you will learn about the steps involved in Chapter 2, “Installing Windows

Vista.” Additional hardware and system configuration requirements are described in the intro-
ductory text for each practice exercise.
xxii Introduction
As an alternative to running Windows Vista on a physical computer, you can use a product such
as Microsoft Virtual PC 2007 to install Windows Vista within a virtual machine. For more infor-
mation about Virtual PC, see />/default.mspx. Although you can successfully complete most exercises from within a virtual
machine, you should be aware that there are additional hardware requirements on the physi-
cal computer that is running Windows Vista. Your computer should meet (at a minimum) the
following hardware specifications:
n Personal computer with a 1-GHz or faster processor.
n 512 MB of RAM (1.5 GB if you plan to use virtual machine software).
n 40 GB of available hard disk space (80 GB if you plan to use virtual machine software).
n DVD-ROM drive.
n DirectX-capable graphics card with a Windows Display Driver Model (WDDM) driver,
Hardware Pixel Shader 2.0 support, and a minimum of 128 MB of graphics memory.
Graphics cards with lower specifications might work, but it will not be possible to use
Windows Aero.
n Keyboard and Microsoft mouse or compatible pointing device.
If you do not yet have a copy of Windows Vista, or you would like to download an evaluation
version of the product, you can use Microsoft’s Virtual Hard Disk (VHD) download Web site
( At the time of this writing, a Windows
Vista Enterprise 30-Day Edition VHD is available for download. Windows Vista Enterprise is
not a consumer-focused edition of Windows Vista and is not directly covered in the lesson
contents. However, this edition does include the majority of features that are required in the
practice exercises.
Software Requirements
The following software is required to complete the practice exercises:
n Windows Vista Ultimate (preferred) or Windows Vista Home Premium
Using the CD
A companion CD is included with this training kit. It contains the following:

n Practice tests You can reinforce your understanding of how to configure Windows
Vista by using electronic practice tests you customize to meet your needs from the pool
of Lesson Review questions in this book. Or you can practice for the 70-623 certification
exam by using tests created from a pool of 200 realistic exam questions, which give you
many practice exams to ensure that you are prepared.
Introduction xxiii
n An eBook An electronic version (eBook) of this book is included for when you do not
want to carry the printed book with you. The eBook is in Portable Document Format
(PDF), and you can view it by using Adobe Acrobat or Adobe Reader.
How to Install the Practice Tests
To install the practice test software from the companion CD to your hard disk, do the following:
1. Insert the companion CD in your CD drive and accept the license agreement. A CD
menu appears.
NOTE If the CD menu does not appear
If the CD menu or the license agreement does not appear, AutoRun might be disabled
on your computer. Refer to the Readme.txt file on the CD-ROM for alternate installation
instructions.
2. Click Practice Tests and follow the instructions on the screen.
How to Use the Practice Tests
To start the practice test software, follow these steps:
1. Click Start, All Programs, and then Microsoft Press Training Kit Exam Prep. A window
appears that shows all the Microsoft Press training kit exam prep suites installed on your
computer.
2. Double-click the lesson review or practice test you want to use.
NOTE Lesson reviews vs. practice tests
Select the (70-623) Supporting and Troubleshooting Applications on a Windows Vista Client
for Consumer Support Technicians lesson review to use the questions from the “Lesson
Review” sections of this book. Select the (70-623) Supporting and Troubleshooting Applica-
tions on a Windows Vista Client for Consumer Support Technicians practice test to use a
pool of 200 questions similar to those that appear on the 70-623 certification exam.

Lesson Review Options
When you start a lesson review, the Custom Mode dialog box appears so that you can config-
ure your test. You can click OK to accept the defaults, or you can customize the number of
questions you want, how the practice test software works, which exam objectives you want the
questions to relate to, and whether you want your lesson review to be timed. If you are retaking
a test, you can select whether you want to see all the questions again or only the questions you
missed or did not answer.
xxiv Introduction
After you click OK, your lesson review starts.
n To take the test, answer the questions and use the Next, Previous, and Go To buttons to
move from question to question.
n After you answer an individual question, if you want to see which answers are correct—
along with an explanation of each correct answer—click Explanation.
n If you prefer to wait until the end of the test to see how you did, answer all the questions,
and then click Score Test. You will see a summary of the exam objectives you chose and
the percentage of questions you got right overall and per objective. You can print a copy
of your test, review your answers, or retake the test.
Practice Test Options
When you start a practice test, you choose whether to take the test in Certification Mode,
Study Mode, or Custom Mode:
n Certification Mode Closely resembles the experience of taking a certification exam.
The test has a set number of questions. It is timed, and you cannot pause and restart the
timer.
n Study Mode Creates an untimed test in which you can review the correct answers and
the explanations after you answer each question.
n Custom Mode Gives you full control over the test options so that you can customize
them as you like.
In all modes the user interface when you are taking the test is basically the same but with dif-
ferent options enabled or disabled depending on the mode. The main options are discussed in
the previous section, “Lesson Review Options.”

When you review your answer to an individual practice test question, a “References” section is
provided that lists where in the training kit you can find the information that relates to that
question and provides links to other sources of information. After you click Test Results to
score your entire practice test, you can click the Learning Plan tab to see a list of references for
every objective.
How to Uninstall the Practice Tests
To uninstall the practice test software for a training kit, use the Add Or Remove Programs
option (Windows XP) or the Program And Features option (Windows Vista) in Windows
Control Panel.
Introduction xxv
Microsoft Certified Professional Program
The Microsoft certifications provide the best method to prove your command of current
Microsoft products and technologies. The exams and corresponding certifications are devel-
oped to validate your mastery of critical competencies as you design and develop, or imple-
ment and support, solutions with Microsoft products and technologies. Computer
professionals who become Microsoft-certified are recognized as experts and are sought after
industry-wide. Certification brings a variety of benefits to the individual and to employers and
organizations.
MORE INFO All the Microsoft certifications
For a full list of Microsoft certifications, go to www.microsoft.com/learning/mcp/default.asp.
Technical Support
Every effort has been made to ensure the accuracy of this book and the contents of the com-
panion CD. If you have comments, questions, or ideas regarding this book or the companion
CD, please send them to Microsoft Press by using either of the following methods:
E-mail:
Postal Mail:
Microsoft Press
Attn: MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting
Applications on a Windows Vista Client for Consumer Support Technicians, Editor
One Microsoft Way

Redmond, WA 98052–6399
For additional support information regarding this book and the CD-ROM (including answers
to commonly asked questions about installation and use), visit the Microsoft Press Technical
Support Web site at www.microsoft.com/learning/support/books/. To connect directly to the
Microsoft Knowledge Base and enter a query, visit For
support information regarding Microsoft software, connect to .