POLITE REQUESTS IN ENGLISH

P R I C E
S H U T T L E
Q U O T E
B A T H T U B
R E C E P T I O N
R E S T A U R A N T
S T O R E
1
2
3
4
5
6
7
Column
I would like to know the…. for a single room for four nightsYou take the … bus to get from the airport to the
hotel
This is the best price I can … you.I’d like a room with a……, not with a shower. I arrive at the hotel and I go to …. to get my room
key
I would like to eat out. Is there a good ……… near here?We don’t have any milk for our coffee. Is there a … open near here

Name: … …
Company: ……
Type of room: ……
Date of arrival: ……………
Date of departure: ……………
Confirmation by: …
Monday, November 1st
Thursday, November 4th

E-mail
Mr. Gervais
C.M.C
Single

Who asks these questions, the hotel receptionist (R)
or the caller (C )? How does the other person respond
to the questions in 1, 3, 4?
1.Could I reserve a room for next week?
2. May I have your name, please? …
3. Can you confirm your reservation in
writing?….
4. Can I e-mail you tomorrow?
5. Could you tell me your e-mail address?
C
R
R
C
C
- Certainly, sir.
- Sorry, but I’m not in my office today.
- Yes, of course. That’s fine

Team A
Team B
Who is the winner?
You want to know the time. (tell)Can/ could you tell me the timeIn a restaurant, you want a glass of water. (have)May/ Could/ Can I have a glass of water, please?Ask someone to call you tomorrow morning. (call)Could/ Can you call me tomorrow morning?
You want a cup of coffee. Ask your colleague. (bring)Could/ Can you bring me a cup of coffee, please?
You are in the shop, you want to pay by credit card (pay)Could/ can I pay by credit card?
Ask the hotel to call you a taxi. (call)

Could/ Can you call me a taxi, please?
You want a table for three tonight. (book)
Could/ Can I book a table for three tonight?
The caller is speaking too quickly. (speak)
Could/ Can you speak more slowly, please?

Roll play: Choose one of these situations described below and make
conversation in pairs.
1. You have an appointment to see Mr. Chang. You are at the
reception now. Mr. Chang is in another meeting at the
moment, the receptionist asks you to wait him a few minutes.
2. You are speaking to receptionist. Ask to
speak to Mr. Chang, but he isn’t here today.
The receptionist offers to take a message,
agree and leave a message.
3. You are in a restaurant. Ask for the menu and order the food for yourself
and your guest.

HOMEWORK
- Answer the questions.
- Prepare for next lesson( look through
parts F, G, H)

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