slide tiếng anh chuyên ngành kinh tế business leader unit 10 -skills- useful language- trang (2)

CONFLICT
People do not learn to be good at their jobs if
things always go well; a certain amount of
difficulty or conflict can be a positive thing

‘Smooth seas do not make skilful sailors’ – American proverb


How good are you at managing conflict?
Do a quiz to find out how good you are at dealing
with conflict (page 90)
Turn to page 138 to find out. Compare your score
with a partner.



Listening
HANDLING CONFLICTS
Make a list of common causes of conflict in companies
and organisations.


 Listen to someone who specializes in helping

companies resolve conflicts
 TAKE NOTES causes of conflict


Exercise BCAUSES OF CONFLICT









Unrealistic expectations about what a contract can
deliver
Lack of flexibility
Lack of communication
Differences of opinion about how an arrangement is
meant to work
Changes in personnel or management structures
A machine component falling
A specification not being thought through


Exercise C

Listen and complete with ONE word
unrealistic
 ………………..…1 expectations about what a contract can






deliver
flexibility
Lack of…………………..2 when expectations are not being
met
Communicating
………….……………… 3 badly or not at all
personnel
A change in………..…………… 4
management
Change of………………………………..5 structures


Exercise D
 Three key elements that help her resolve business

disputes:
 Creating focus (i.e. ensuring that there is a full and
frank discussion with the parties in dispute about the
issues as they understand them.)
 Creating the right atmosphere for difficult
conversations to take place (in order words, creating
an environment for the parties to discuss difficult
issues thoroughly)
 Making sure that the decision-makers are willing to
get involved in the meditation process.


YOUR EXPERIENCE
 A conflict which was handled well
 A conflict which was handled badly

READING
CONFLICT MANAGEMENT
1- What qualities does a mediator need?
 Patience
 Determination
 Detachment
2- How can disagreement be a positive thing?


Article A
D
2. C
3. A
4. B
1.


Article B
C
2. D
3. B
4. A
1.


To jump to
conclusions
To move things forward

To be consistent
To talk down to
somebody
To get in somebody’s
shoes
Favouritism


DISCUSSION
1- Tell your partner about your 2 most
useful pieces of advice.
2- Is there any advice that you do not
completely agree with?


VOCABULARY
Noun
1.

Patience

Adjective
patient

Opposite
impatient

2. Calmness

calm

nervous

3. Weakness

weak

strong

4. Credibility

credible

not credible

5. Emotion

emotional

unemotional

6. Consistency

consistent

inconsistent

7. Sympathy

sympathetic

unsympathetic

8. formality

formal

informal

9. enthusiasm

enthusiastic

unenthusiastic

10. creativity

creative

Not creative


Play


Instructions:
1) Divide into Teams
2) Say a word randomly (noun
or adjective). Each team says
the other two words (noun /

adjective – opposite)
3) If correct, click the
Spin Wheel Button to
choose the number of
points that team will
receive.
4) Type points from wheel into
Team Score Box
5) Continue until out of
words.

Play


0
0

Team Two

0

Team Three

0

Team Four

0

Team Five

0

Team Six

0

Team Seven

0

Points

Team One

Team Eight


OPPOSITE MEANING OF THE
ADJECTIVES
Use a prefix

in formal
im patient
un emotional

Use a different word

weak ≠ strong

not credible
Use a paraphrase
not creative


Exercise C

1. He gets very angry if people are late for negotiations. He is
impatient
very……………
2. She always has ideas and easily finds solutions to
creative
problems. She is a very…………….person.
3. He never shows anger, enthusiasm or disappointment
unemotional
during a negotiation. He is totally……………………………
4. He always agrees with everything his negotiating partner
weak
suggests. He is……………
5. I told him I was feeling bad, and all he asked was ‘Will you
be able to meet the deadline?’
unsympathetic
How can anyone be so………………….?
6. He likes people to feel comfortable and relaxed during a
informal
negotiation. An………………….atmosphere is very important to
him.

CONDITIONALS


EXERCISE A

A. If you give us a 10% discount, we’ll place our order to day.
B. If you gave us a 10% discount, we would/ ‘d place our
order to day.
2. A. If I have more money, I’ll go on a cruise.
B. If I had more money, I would/ ‘d go on a cruise.
3. If I go to London next week, I’ll visit their sales office.
4. A. If I work from home, I’ll have more time with my
children.
B. If I worked from home, I would have more time with my
children.
1.