slide tiếng anh chuyên ngành kinh tế business leader tapescript unit 9.1

TAPESCRIPT UNIT 9
Managing people
9.1 (I=Interviewer, NN=Nigel
Nicholson)
I : What do managers need in order to be good managers of people ?
NN : They need to understand that there are things that (1)
and these are some very familiar, common themes like, people care about
their families, people- everybody wants to make a difference,everybody
needs to be respected. But then the more difficult thing is to understand
how everybody is (2) , and different to the way you, as
a managers, are. And the secret here, therefore, is to try to know that the
world looks like from, (3) of another person, of each
other person who reports to you. In order to do that, you need to perfect
the art of asking question and (4) , and asking not just any
questions but questions that really tell you about what a person’s drivers,
unique motivators are, and what a person’s concerns are in this situation
that you share .
motivate everyone
unique and different
through the eyes
listening to people
9.2 (I=Interviewer, NN=Nigel
Nicholson)
I : What changes have you noticed recently in the way
people behave at work ?
NN : Er, I think we - everything is moving much faster. We
used to be, er, going at 50km an hour, and now we’re going
at 150km an hour. Um, people are doing and trying to do
more and more in less and less time. And the most
important thing is (1) and take a, a strategic
view, as from a helicopter, you might say, to see where

that you’re doing fits into bigger picture, um, and (2).
We don’t reflect enough- it’s one
of the things that gets driven out, get destroyed by the
amount of time
to stand back
to make
time to reflect
9.3 (I=Interviewer, NN=Nigel
Nicholson)
I : Managing international teams can present particular problems. How
can managers prepare themselves for this ?
NN : The hardest thing of course is to figure out what you take for granted
that other people don’t take for granted. Er, we , and it’s because we take
it for granted that we don’t even think about it- the assumptions that we
make. You step into another culture and you need to realise that might
understand what you don’t take for granted any more, but do you
understand how much other people are taking for granted in the new
granted in the new culture? Otherwise, you know these cultural
differences although they’re very important, to some extent are
superficial. (2)The real differences are still the important differences
between people. (3) You go and walk, work in another culture and just
because people look at the same through your eyes, that doesn’t mean to
say they are the same. (4) They’re unique and different individuals and
you really need to remember that.
9.4
1. This is Jenny. I’m ringing about the conference.
Great news! I’ve found a hotel with good rates. So how
many rooms do you want to book ?
2. Hi! This is Jason. I’m phoning about the
management training course. I want to confirm my

place on the course. By the way, who’s leading it?
Thanks
3. Oh hello. This is Carol. I’m ringing About next
Friday’s meeting. I’ve got 2 questions. Firstly, how
many people will there be at the meeting and
secondly, what time will it finish? OK? Bye .
B. 9.5 (A= Alexandra, R = Rachel )
A : What are you planning this evening, Richel ?
R : Nothing really. Maybe I’ll look over my notes for
tomorrow’s presentation.
A : Look, why don’t you relax a little? (1) I’m going to a
restaurant tonight with a few colleagues- you’ve met one
or are two of them- would you like to come with us? It’s in
the town centre. We could have few drinks afterwards.
R : (2) Well, it’s very kind of you , Alexandra, but I think I’d
like to relax at the hotel tonight, if you don’t mind. I’m a bit
tired, quite honestly.
A : Are you sure? You’d really injoy it .
R : It’s very kind of you, but perhaps another time.
C. 9.5 (A= Alexandra, R = Rachel )
A : What are you planning this evening, Richel ?
R : Nothing really. Maybe I’ll look over my notes for tomorrow’s
presentation.
A : Look, why don’t you relax a little? I’m going to a restaurant
tonight with a few colleagues- you’ve met one or two of them-
would you like to come with us? It’s in the town centre. We could
have few drinks afterwards.
R : Well, it’s very (1) , Alexandra, but I think I’d like
to relax at the hotel tonight,(2) don’t(3) I’m a
bit tired, quite honestly.

A : Are you sure? You’d really injoy it .
R : It’s very kind of you, but perhaps (4)
.
kind of you
if you
mind.
another time
9.6 ( M = Marta, S = Sven)
M : I don’t know too much about Sweden really, Sven. (1) What do
people here like doing in their spare time ?
S : Well, Marta, Swedish people like to be in the open air.They’re
very health conscious. So, they enjoy playing sports, football,
tennis, skiing and ice-skating in the winter. And of course a lot of
people have summer cottages, by the sea or lakes. So they go there
at the weekends and relax , swim, go sailing, and so on.
M : Interesting. And (2) what about you, Sven, what do you usually
do after work? In the evenings?
S : I usually watch television. And often I have a sauna with my
family. We enjoy that a lot. (3) How about you, Marta?
M : Well, generally I spend time with my children, and read to them
before go to bed. After that, I sit down, chat to my husband, and
then we argue about what to watch on television!
9.7 ( M = Marta, S = Sven)
M : I’ve really enjoyed the trip, Sven. I’m sure we’ll be doing lot of
business together in the future .
S : Yes, there’s a lot of potential in Sweden for your products, and we can
help you build up sales here.
M : Good, I think so too. Thanks very much for your hospitality. (1) I really
enjoyed the meal tonight. And also thanks for (2)showing me round the
city yesterday. It was fascinating. I feel (3) I know Stockholm a bit now.

S : I’m glad you enjoyed the tour, Marta. We’re very proud of our city, as
you may know. Well, I hope you have a good journey back. We’ll be in
touch soon, I’m sure.
M : Yes, I’ll call you as soon as I’ve talked to my colleagues about your
proposal. I’ve take it from there.
S : Goodbye, Marta. All the best
M : Bye, Sven.