tài liệu luyện thi part 6 toeic

Question (1), (2), (3):
Letter
Office Junction
1333 Auburn Ave. N., Seattle, WA 98177
Tel: (206) 295-1829
December 1st, 2010
Carl Perry
245 Pike St., #23
Tacoma, WA 98555
Dear Mr. Perry:
Seasons Greetings! As a _______ customer, we wanted you to be among the
first to know about our upcoming
holiday sale. All copy paper, printing ink, and general office supplies will be
reduced by 50% for the month of
December.
(A) valid
(B) valued
(C) value
(D) validated
As is our tradition at Office Junction, we will be having a Christmas raffle. This
year the grand prize is a 2-night
stay for two at the Buena Vista Hotel _______ Camano Island. The winner will
receive a free double-occupancy
stay in the penthouse suite, as well as a free dinner on the moonlit patio.
(A) through
(B) over
(C) on
(D) at
Money from ticket sales will be _______ to The Holiday Fund, a local
organization that provides food and
clothing to those who need it most this Christmas.

(A) funded
(B) collected
(C) purchased
(D) donated
Question (4), (5), (6):
E-mail
To:
From:
Re: Missing Invoice
Dear Stone Blair,
I'm not certain that you are the person I need to address, but the help desk
operator at Autotech forwarded
me _______ e-mail address. It is now midmonth, and Microserve has still not
received a March invoice from
Autotech.
(A) your
(B) their
(C) its
(D) his
We ________ receive an electronic invoice on the first of the month, and a
reminder notice approximately half
way through the month. Neither of these has been received; therefore, I assume
the bill has not been issued.
(A) generally
(B) rarely
(C) never
(D) almost
It is particularly important that we sort out this error before May first. We are a
small company that submits
tax forms twice a year, and we must include this information as part of our

_________. As the accountant of
Microserve, it is my duty to submit all invoices related to spending to our head
office by May 3rd at the latest.
(A) expertise
(B) expenses
(C) exchange
(D) exercise
Question (7), (8), (9):
Letter
Accu-Counting Inc.
1777 Second Ave. S, Denver, CO 44555
Tel: (206) 295-1829
May 5th, 2011
Rachel Carson
9154 Penny Lane
Denver, CO 44556
Dear Ms. Carson:
We __________ your application for our advertised accounting position at
Accu-Counting Inc. Based on your
qualifications, we would like to schedule an interview with you the week of
May 12th at our main office, 1777
Second Ave. S.
(A) should have received
(B) had received
(C) have received
(D) will have received
Would you please phone Dana Miller, our office manager, at 555-3385 at your
earliest convenience to
__________ an interview day and time? Interviews usually last about 30
minutes, and are scheduled between 8

and noon, and then 2 and 4.
(A) do up
(B) make up
(C) bring up
(D) set up
Thank you for applying to Accu-Counting. We believe that our employees
__________ us number one, and we
hope that you might soon join our team and contribute to our continued success.
If you have any questions
prior to your interview, please don't hesitate to ask Mr. Miller.
(A) did make
(B) making
(C) makes
(D) make
Question (10), (11), (12):
Memo
VALUE EMPORIUM
MEMORANDUM
TO: Sales Staff
FROM: Management A.W.
DATE: October 9th, 2009
SUBJECT: Flyer misprint
This is to alert you to a misprint in an advertisement for our store in this week's
local newspaper. The ad states
that on Saturday all men's footwear is on sale for 55% percent off rather
_______ 15% off.
(A) they're
(B) then
(C) that
(D) than

If customers ask about this sale, please _______ and explain the printing error.
Offer them an additional 5% off
coupon to thank them for coming into our store. The coupon can be given out
even if the customer decides not
to purchase any shoes, and can be applied to any purchase made in the store.
(A) apologize
(B) analyze
(C) compromise
(D) categorize
_______ you encounter any customers who have the ad with them and demand
to receive the 55% discount,
please call a manager to the sales floor. These cases will be handled on an
individual basis.
(A) Because
(B) If
(C) Before
(D) Whether
Question (1), (2), (3):
Memo
MEMORANDUM
TO: All employees
FROM: Craig Wertz, CEO
DATE: Dec. 8th, 2012
SUBJECT: Christmas party
Hi all,
Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec.
18th, in the grand ballroom of the
Ritzy Hotel on Main Street. All employees and their immediate family members
are invited to attend. There will
be a six-course dinner, followed by music, dancing, and special activities for the

children.
(A) annual
(B) ongoing
(C) only
(D) quarterly
As usual, we will ______ donations for the Children's Home at the party. Please
bring a toy, game, or clothes
for Christmas presents for needy children. We will also take donations of cash
or check.
(A) to collect
(B) be collecting
(C) collects
(D) have collected
I hope to see all of you at the party, and that you will give ______ to support the
Children's Home. If you can
come, please RSVP to your manager by Dec. 11th. Be sure to include the
number of family members attending,
and to indicate how many children you'll be bringing, and how old they are.
Look forward to seeing you there,
Craig
(A) cautiously
(B) sparingly
(C) occasionally
(D) generously
Question (4), (5), (6):
E-mail
From: Dawn Fiorini
To: Carter Berquist
Subject: Health insurance
Hello Carter,

I am responding to ______ request for information on health coverage plans.
One option is through LifeWise.
This plan covers six doctor visits a year, without meeting deductibles. There is
100-percent coverage for
preventive screenings, and a discount on prescriptions. Monthly premiums for
your family are $ 479.
(A) your
(B) their
(C) his
(D) our
Another ______ is through Regent Red Shield, a comprehensive plan that
charges a $20 co-pay for unlimited
doctor visits. Prescriptions are a $10 co-pay, and the plan provides preventive
care up to $400 annually.
Monthly premiums would be $738.
(A) contrast
(B) decision
(C) dilemma
(D) choice
Both plans will allow doctor visits and preventive care before your deductible
comes into effect.
A dental plan is also available. The monthly premium for that is $17.75. I will
be happy to meet and go ______
the options and the benefits, or mail a packet out to you.
(A) along
(B) by
(C) over
(D) past
Question (7), (8), (9):
E-mail

To: Little School parents
From: John Otterson
Subject: Flu vaccinations
Little School parents:
Dr. Baker has decided to set up free visits to her clinic for children and families
of Little School (and the staff as
well) __________ host a clinic at the school. She will begin getting shipments
of the vaccine in batches. The first
batch will arrive Tuesday, November 3rd.
(A) in addition to
(B) rather than
(C) instead of
(D) because of
For family members who are under 3, pregnant or have underlying health /
respiratory conditions you
_________ to get a shot. Please e-mail me (John), I will be setting up a list of
those individuals so that I can
notify you as soon as a batch of vaccination shots become available.
(A) should
(B) will need
(C) must
(D) cannot
For everyone else, I will e-mail information as soon as vaccines _______
available. There is no need to e-mail
me at this time, as I want to focus on the groups deemed most at risk by public
health officials.
(A) becoming
(B) became
(C) become
(D) will come

Question (10), (11), (12):
Letter
Leah Zimmerman
Vacation Magazine
22555 Paradise Blvd.
Orlando, FLA 77666
Donald Graham
13303 9th Ave. W.
Beaverton OR 98106
Dear Donald,
Enclosed are two (2) copies of our standard agreement with regard to the text
for the article, Destination:
Bangkok, Thailand, in the Vacation World magazine issue # 4, 2011. I would
appreciate it if you could ______
and return one copy as soon as possible. The other copy is for your records.
Please mail the contract to my
attention at Vacation Magazine, 22555 Paradise Blvd., Orlando, FLA, 77666.
(A) autograph
(B) inscribe
(C) write
(D) sign
Please incorporate a Fast Facts box (see the enclosed examples), and keep the
______ around 1,400 words,
inclusive of the text in the Fast Facts.
(A) contract
(B) vacation
(C) facts
(D) story
If you have any questions, please do not hesitate to e-mail me ______
,

or call me directly at (305) 295-3170.
(A) over
(B) on
(C) at
(D) in
Question (1), (2), (3):
Letter
Jan. 15th, 2012
Midwest Bank
2244 Main St., Omaha, NB 44331
Tel: (818) 555-8192
Rudolph Driscoll
874 Tumbleweed Lane, #A-103
Omaha, NB 44332
Dear Mr. Driscoll:
We are writing to inform you that check No. 1384, in the __________ of
$2,500, was presented for payment on
Jan. 8th against an account balance of $2,275. In accordance with your
overdraft protection provision, we have
paid the check and charged your account a $30 overdraft fee.
(A) total
(B) amount
(C) price
(D) value
To avoid further action, please make a deposit to your checking account as soon
as possible. If you __________
already done so, you may disregard this notice.
(A) haven't
(B) had
(C) have

(D) having
We appreciate your patronage of Midwest Bank. If you have any questions, or if
there is a way we can service
your needs, call our customer assistance line __________ 555-7700 between 9
a.m. and 5 p.m. Monday to
Friday, or come into one of our six Omaha branches.
(A) as
(B) at
(C) on
(D) in
Question (4), (5), (6):
E-mail
To:
From:
Subject: confirmation
Dear Dave Scott,
This is to confirm the __________ reached this morning in the conference call
between yourself and our
president, Jed Sanders. If any of this information is incomplete or inaccurate,
please let us know immediately.
(A) conversation
(B) agreement
(C) argument
(D) election
Ace Consulting has agreed to provide 40 hours of consultation for the JB
Sanders Corporation, commencing on
March 1st, at a rate of $120 an hour. Payment will be sent once a month upon
__________of invoice from Ace
Consulting. Ace agrees that invoices must be submitted no later than the 20th of
each month.

(A) receiving
(B) receipt
(C) receive
(D) receiver
JB Sanders Corporation has agreed to __________ up a formal contract and
send it to Dave Scott for his
approval by the end of the week. This contract will remain in effect until Ace
Consulting has fulfilled its
commitment. At that time, the contract may be extended upon approval of both
parties, or a new arrangement
may be negotiated.
(A) make
(B) draw
(C) get
(D) tear
Question (7), (8), (9):
Memo
To: All managers
From: Dennis Kruger, CEO
Re: Employee performance reviews
All of you __________ have received forms for annual employee evaluations. If
you haven't, contact Candice in
human resources as soon as possible. Evaluation forms must be completed by
Jan. 10th and returned to human
resources. Thank you for your prompt cooperation.
(A) would
(B) must
(C) should
(D) could
You will notice that this year's forms contain a new section that rates employee

initiative and group
participation. Please be sure to take a few minutes __________ this section
before beginning performance
reviews. Also remember to have each employee sign the review form.
(A) explain
(B) explaining
(C) explained
(D) explains
I will be conducting manager evaluations the week __________ Christmas and
New Year's, and I hope to have a
schedule made up by the 15th.
(A) between
(B) next to
(C) of
(D) after
Question (10), (11), (12):
E C O - C L E A N
Are you too busy to clean?
We understand.
So relax, and leave the cleaning to us! Our professional, reliable staff will leave
your home feeling like new. We
use only100-percent safe, __________ friendly products, so you can rest
assured there will be no harmful
chemicals or dangerous liquid reside left behind.
(A) environmentally
(B) environmental
(C) environments
(D) environment
Our prices are among the lowest in the region. And, if you mention this flier, we
will give you a 15-percent

discount on your first cleaning. Plus, if you are not completely satisfied with our
services, we will come again
and re-clean the areas you specify free of __________!
(A) money
(B) cash
(C) guarantee
(D) charge
Why not give us a try? Call 555-4372 for a free cleaning estimate. We are open
7 a.m. to 5 p.m. Monday
__________ Friday, and 9 a.m. to 4 p.m. on Saturdays. You can also visit us
online at www.ecoclean.com. Isn't
it about time you had the break you deserve?
(A) by
(B) and
(C) until
(D) through
Question (1), (2), (3):
Real Bank
Are you tired of having to listen to one recording after another when you call
your bank? Do you get
____________with all the numbers you need to push in order to just find the
balance of your account?
(A) accustomed
(B) mutilated
(C) tired
(D) frustrated
Do you wish sometimes that you can speak to a real, live person? Well, at Real
Bank you can. You can reach a
live customer service representative anytime of the day, 24/7. We believe our
customers __________the best

service.
(A) deserving
(B) deserves
(C) deserve
(D) deserved
We don’t believe you need to waste your time navigating through a complicated
phone tree just find the
balance on your account or for any other needs. Every time you call us, all you
need to do is push “0” in order
to speak __________ a live person. It’s that easy. So, what are you waiting for?
Call us!
(A) to
(B) for
(C) with
(D) of
Question (4), (5), (6):
Advertisement
Are you tired of constantly using more minutes than what is allowed in your cell
phone plan? Do you want a
plan that is truly unlimited? Do you want plan that has unlimited minutes,
unlimited texts, unlimited video and
picture messaging _____________having to pay an arm and a leg?
(A) without
(B) throughout
(C) toward
(D) between
Freewire now introduces a plan that has all the ___________cell phone users
want without the expensive cost.
(A) tools
(B) gadgets

(C) texting
(D) features
With the new Freewire plan, you get unlimited minutes for domestic calls and a
special discount for
international calls. You also get unlimited texting and unlimited video and
picture messaging for a monthly fee
of $99.99. For a limited time, if you sign a two year contract, we will also
____________ a new Silverberry
phone for free. Imagine owning the new Silverberry phone for absolutely free.
This offer is only available for
until May, so hurry and visit any Freeiwire store near you.
(A) include
(B) throw
(C) give
(D) present
Question (7), (8), (9):
Promotion Email
To: All Sales Employees
From: Amanda Winthrop
Date: December 20
Re: Bonus
Dear Sales employees:
I want to congratulate you on another successful year! Due to your hard work,
we have again achieved the
_____________of selling the most number of laptops in the Midwest region.
(A) plan
(B) record
(C) sales
(D) purpose
Headquarters has recognized your efforts and approved a 10% bonus for all of

you! This bonus will be added to
your paycheck next month. I am extremely proud of each and every one of you.
Headquarters is also
determining a salary increase for all sales employees based on their yearly
___________ reviews.
(A) academic
(B) performance
(C) negative
(D) positive
I have submitted your performance evaluations to headquarters, and the salary
increase announcements
should be made in the ________ future.
(A) close
(B) further
(C) far
(D) near
Question (10), (11), (12):
Reservation Confirmation
Autsin Hotel
1111 Francy Street
Austin, TX 7777
May 27
Dear Mr. Smith,
Enclosed, please find a copy of the reservation confirmation form. We are
holding the Big Event Conference
Hall for you from August 10 to the 16th. In order for us to __________ this
reservation, you will need to fill out
the form and send us a check for $2,300.
(A) confirm
(B) confirmed

(C) confirms
(D) confirmation
This amount is 10% of the total price of the conference hal for your event. As I
mentioned over the phone, the
maximum _____________for the conference hall is 300 people.
(A) seats
(B) capacity
(C) number
(D) people
If you should require additional seating, we are able to open up the adjacent hall
for 100 more people. We will
not be able to accommodate more than 400 people. The meal options are also
included on this form. Please
make sure to fill out this ______________ and inform us of your meal choices.
(A) memo
(B) section
(C) contract
(D) confirmation
Question (1), (2), (3):
Please be advised that the undersigned is the holder of a certain promissory note
made by you dated Oct. 20,
2011, in the __________ principal amount of $5,578.69.
(A) first
(B) standard
(C) unique
(D) original
You are __________ notified that you have defaulted under said note because
you have failed to pay the
installment due May 20, 2012, in the amount of $159.33. Therefore, demand is
made upon you for full

payment of the entire balance due on said note in the amount of $4,884.92,
including interest accrued to date.
(A) whereupon
(B) nevertheless
(C) belatedly
(D) hereby
If the entire amount due is not received on or before June 30, 2012, I shall
instruct legal counsel to commence
legal proceedings __________ you.
(A) before
(B) toward
(C) on
(D) against
Question (4), (5), (6):
E-mail
Hi Jake,
I saw your contact information on the Web. Please allow me
__________myself. I am the Managing Editor of
Timeshare World magazine. My company, Timeshare International, is a
timeshare user group that facilitates
the exchange of vacation weeks for its members. We publish member magazines
several times a year.
(A) to introduce
(B) introducing
(C) introduce
(D) introduces
Right now I am looking to commission a 1,500 word article on Hainan Island,
China (photo-text package if
possible). Have you by chance __________ there in the past several years and
would you be interested?

Unfortunately Timeshare doesn't send journalists on assignments, so I am
definitely looking for a writer who
has already been to the island or can go there on their own.
(A) been
(B) come
(C) went
(D) gone
If you are interested, I would be happy to send more details. Or, if you haven't
visited Hainan but know of any
writers who have, I would __________ any contacts. I can be reached at

(A) loathe
(B) appreciate
(C) recommend
(D) idolize
Question (7), (8), (9):
Brochure
Less Paper, Less Waste
Embracing a reduce, reuse, recycle mentality __________us to rethink our
approach to how we share
upcoming educational opportunities with you.
(A) has led
(B) did lead
(C) will lead
(D) will have led
As always, we will produce four catalogs per year, but as we enhance our Web
site, we're about to change
what we send to you. Watch for these exciting changes to our Web site this
spring. By changing our catalog size
and scope we're able to __________ our paper consumption significantly and

use FSC-certified paper and print
products.
(A) reuse
(B) replenish
(C) recycle
(D) reduce
This brochure-style catalog is printed __________ Sonoma Gloss, an FSC-
certified, recycled paper made with up
to 30 % post-consumer waste and manufactured by the West Linn Paper
Company, a regional paper
manufacturer in West Linn, Oregon. The brochure is printed by a local, FSC-
certified printing company.
(A) on
(B) in
(C) by
(D) at
Question (10), (11), (12):
Letter
Dear Health and Dental Plan Member,
This reminder is concerning your AARP-approved Dental Plan with United
Discount Dental. When you first
enrolled, you elected to secure our best rates by choosing to pay for the Plan
annually, __________ saved you
$24 per year. You will be happy to know that our rates remain at the same low
rates as last year, with no
increases.
(A) that
(B) which
(C) whereas
(D) thus

It's almost time for your annual renewal payment, which will be taken 30 days
__________ to your renewal
month of March, making the annual payment due on February 1. Plan members
who initially enrolled using a
credit card or debit card will be renewed by using the same credit card or debit
card. If you originally paid with
a check or money order, please mail the annual fee to us and call us to let us
know it's coming.
(A) after
(B) before
(C) near
(D) prior
Please call us at 866-640-0480 upon the __________ of this reminder to review
your coverage and payment
choices; you may make changes, add or subtract family members, update your
address or phone number and
make sure your coverage is staying in force. The review of your coverage is of
course absolutely free and it is a
good reminder to make sure you are getting all the value we have to offer in this
excellent plan.
(A) expiration
(B) notice
(C) date
(D) receipt
Question (1), (2), (3):
Romero's Heating and Furnace Repair
We've Got the Hottest Deals in the City – Guaranteed
With winter just around the corner, you'll want to be sure your office is ready
for Mother Nature's Arctic blasts. You'll depend on your furnace all winter to
meet the comfort needs of your business, and that's why you can't depend on

anyone but Romero's to make sure everything is in _______ order.
(A) working
(B) to work
(C) work
(D) had worked
Romero's Heating can provide you with _______ of options for energy-efficient
operation. Our furnaces operate at over ninety percent efficiency, which means
that ninety percent of the fuel you pay for is actually converted into heat for
your office. Since all of our customers are different, our service representatives
can work with you to choose a system that's right for your needs.
(A) plenty
(B) some
(C) several
(D) many
We also offer free _______ if you buy a furnace or heating unit from Romero's.
Don't get left out in the cold. Come see us today.
(A) consultation
(B) training
(C) installation
(D) information
Question (4), (5), (6):
INTEROFFICE MEMORANDUM
VALLEY MEDICAL SUPPLY, INC.
To: All Employees
From: Steven Rice, President
Subject: Community Service Program
Promoting a healthy society is an important goal we all share. As a result, I am
writing to remind you about one of our most popular and meaningful activities
here at Valley Medical Supply - our community service program. I encourage
you to participate in this year's program if you haven't done so _______.

(A) already
(B) again
(C) twice
(D) moreover
In line with our mission to provide quality supplies for doctors' offices, we
volunteer our time each year to provide low-cost medical care at locations
throughout the city. _______ locations include health clinics, hospitals, schools
and even supermarkets.
The services we provide range from flu shots to free blood pressure tests to
assistance with major operations. No matter what your capabilities or interests
are, we can find the right volunteer opportunity for you.
(A) Them
(B) These
(C) Theirs
(D) This
Employees consistently tell me that our community service program is one of
the most fulfilling and enjoyable aspects of their work here at Valley Medical
Supply. The organizations and individuals who benefit from our services also
express their appreciation. To learn more about the details of this program,
including paid time off and free training, please speak to your supervisor. I'm
sure you'll agree that _______ health services to our community benefits
everyone.
(A) provided
(B) provide
(C) be provided
(D) providing
Question (7), (8), (9):
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc.
Have you been wondering how to keep your staff current with new software and

technology advances? Do you want to provide the best available computer
training for your employees without _______ your budget?
(A) exceeding
(B) has exceeded
(C) will exceed
(D) to exceed
Then call High Star Training and find out more about our affordable, high-
quality computer workshops! Our current catalog of workshops _______
offerings on word processing, database design and management, network
administration, and accounting for small businesses.
(A) includes
(B) include
(C) included
(D) including
We're confident that you'll find a workshop or two that is relevant to your
employees' needs and interests. If not, give us a call at 283-3627 and ask about
our customized training programs! We'll be happy to design a _______ training
program for your company.
(A) compulsory
(B) constructed
(C) committed
(D) comprehensive
Question (10), (11), (12):
Red Line Clothing Company
5688 S. Silver Street
San Diego, CA 93422
(456)234-1232
Re: Late payment
Dear Mr. Charles,
I have enclosed a copy of your invoice which shows an outstanding balance of

two hundred seventy-five dollars. According to my records, this is the third
notification of late payment, and you _______ not submitted a payment.
(A) could
(B) have
(C) will
(D) would
I recently spoke to my manager regarding your account, and it appears that you
may be _______ for a payment plan if you contact a collections representative
today.
(A) illegitimate
(B) illegitimacy
(C) eligibility
(D) eligible
I would like to arrange a time for _______ to discuss this option. If we cannot
resolve this, I will be forced to turn your delinquent account over to a collection
agency.
(A) them
(B) you
(C) they
(D) us
Question (1), (2), (3):
Refer to the following letter.
Ms. Kate Sylvester
13 Harbrook Lane
Westland, Canberra
Dear Ms. Sylvester,
According to our records, your subscription to World Issues is due to …………
next month. If you would like to renew your subscription, please contact our
customer management department before July 31.
(A) expire

(B) match
(C) correspond
(D) commence
You can either send us an email at
call us at 0900-476-876 to speak with one of our representatives.
(A) but
(B) and
(C) nor
(D) or
As a long-time subscriber to World Issues, you are eligible for a 10% discount
on your next
subscription. You will also go into the draw to receive a special prize
pack………… at over $500.
(A) value
(B) values
(C) valuing
(D) valued
Question (4), (5), (6):
Refer to the following memo.
To: Technical Support Staff
From: Glen Holderness, Managing Director
Re: Communication skills
Hi, everyone,
Firstly, I'd like to thank you for your excellent work. You are an essential part of
the Vesper Insurance Inc.!
However, a few of your colleagues from around the company ………… about
the way you interact
(A) complaining
(B) have complained
(C) has complained

(D) complains
with other staff. It seems that some of you are impatient when dealing with their
problems. I realize it must be hard explaining technical matters to people who
lack ………. with
(A) capacity
(B) proficiency
(C) opportunity
(D) intention
computers. However, we need to do something about this problem.
Accordingly, I have arranged a ………. training session on communication
skills for technical support
(A) voluntary
(B) flexible
(C) indifferent
(D) mandatory
Question (7), (8), (9):
Refer to the following article.
Italian Festival a Big Success
New York's annual Italian Cultural Festival once again proved extremely
popular with people around the city. The festival ………. to an end last night
with a free performance of the
(A) went
(B) took
(C) came
(D) gave
opera "Carmen" in Central Park. Organizers are suggesting that over 20,000
people attended last night's event. A further 100,000 people are believed to have
taken part in some of the festival's other ………
(A) appearances
(B) partitions

(C) observances
(D) attractions
The head of the festival's organizing committee, Angela di Venuto, was very
delighted with this year's turnout: "It's great that so many New Yorkers come
out to celebrate this great city's Italian heritage." She suggested that next year's
festival would be even bigger, with more events and performances planned.
New York City mayor Bob Gordon, who was in ………… at last night's opera,
was also thrilled with the
(A) attend
(B) attending
(C) attendance
(D) attention
Question (10), (11), (12):
Refer to the following email.
From: Gavin Henderson, MultiSupplies <>
To: Gloria Sanchez, Hamilton Retail <>
Re: Bad news
Dear Ms. Sanchez,
I'm sorry to inform you that your shipment ………… a couple of days late.
Originally, we had scheduled
(A) will arrive
(B) has arrived
(C) arrives
(D) arrived
to send your merchandise by the 4th of June, but the delivery is now going to
arrive on the 7th. Unfortunately, we have had trouble ……………. hold of some
of the personal care goods you requested.
(A) got
(B) get
(C) getting

(D) gotten
We are still waiting for a delivery from our warehouse in Memphis.
I apologize for any inconvenience, and I assure you that your shipment is now
our top ………… We will
(A) performer
(B) urgency
(C) priority
(D) speed
Question (1), (2), (3):
Refer to the following email.
From: Tom Knight, Portsmouth Community Board Chairman
<>
To: Gregor Berkov, Public Conscience <>
Dear Gregor,
I am writing to express my ……… again for the work your firm did in
promoting our appeal. Thanks to
(A) condolence
(B) gratitude
(C) ambivalence
(D) dissatisfaction
the outstanding effort you made in publicizing our cause, we have been able to
collect over $100,000 in donations.
This should be enough to …………. the cost of building the new youth center
downtown.
(A) charge
(B) account
(C) cover
(D) estimate
With the serious and growing concerns over youth crime and gangs, our
community badly needs a fun and safe facility for young adults to hang out at.

We would be delighted to use your consulting services again in the future. I will
also be happy to recommend your firm to …………. potential clients.
(A) the other
(B) others
(C) another
(D) other
Question (4), (5), (6):
Refer to the following notice.
Attention Museum Patrons.
We would like to give you advance notice about a temporary closure of the
National Museum. There ………… a major ceremony for veterans of World
War II in the main
(A) will be
(B) has been
(C) was
(D) would have been
gallery at dawn on Friday,
April 17. Admission to the event is by invitation, with spaces reserved for
public figures and veterans and their families only.
………… the museum will be closed to the general public for the entire
morning. The museum will not
(A) Accordingly
(B) Accord
(C) Accordance
(D) According
reopen for normal business until 12:30 p.m. in order to give the staff time to
clean up after the …………
(A) issue
(B) situation
(C) instance

(D) function
Question (7), (8), (9):
Refer to the following article.
ProtestorsDisrupt Energy Conference
Environmental activists yesterday protested outside the Matheson Convention
Center in Chicago where the annual Energy Summit was being held. The
summit, a high-profile event that attracts the top executives from across the gas
and energy industry, .………. for over two hours while 2,000 protestors clashed
with police outside.
(A) delayed
(B) delays
(C) had delayed
(D) was delayed
The protestors initially managed to force the police back and even moved to
within a few meters of the conference room that was hosting the forum. Fearing
for the safety of the delegates, the convention center's security staff ordered that
the room be …………
(A) decorated
(B) occupied
(C) locked
(D) evacuated