Following are some pictures of StudyLink International and the staff.

HoaSen University TA081
Supervisor’s Remark
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Internship Report
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HoaSen University TA081
ABSTRACT
There are thousands of graduates from hundreds of universities and colleges every
year. Therefore, the amount of students who are ready to apply for a job is so much.
The raised question is how we can compete with others for a good job in this severe
life. Besides the professional knowledge from books and lectures, students should
have practical skills and get more experience from real life. Hence, the internship is a
wonderful pattern for us students to get chance from life and to train ourselves. With

a short internship period, students are able to:
• Apply the knowledge obtained from school to specific cases at the company.
• Get experience and new knowledge through practical assignments.
• Self-train and practice the working style and communication manner in a
professional and real working environment.
• Get perfect for our skills, knowledge gained from school.
From the first days I studied at HoaSen University, I have been looking forward to
the first internship period. I have studied theories so much, and the internship is a
chance for me to practice them. Actually, the working environment is not as easy as I
think. I have faced many difficulties at StudyLink International Co. Ltd. for the first
time I was a trainee there. However, that is also my luck; I have learnt much from
what I have experienced at the company. Especially, StudyLink is a wonderful place
for me to train my communication skill, time management skill, etc.
In conclusion, through this internship, I have achieved a lot that helps me to well
equip for my future career.
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HoaSen University TA081
ACKNOWLEDGEMENTS
The internship has gone by fast, but I have achieved much. I have worked in a
professional environment, with friendly colleagues, and excellent leaders.
I would like to express my most sincere and deepest gratitude to:
StudyLink International Co. Ltd. – the company has given me a chance to work in
such a professional environment and train myself.
Ms. Nguyen Hong Ha – Managing Director – who accepted me to be a company’s
trainee and taught me many useful things.
Ms. Le Thi Hong Trang – Finance and Human Resources Manager – my supervisor
who gave me a chance to work at a wonderful position and always supported me with
new things.
Ms. Dong Thuy Cam – Finance and Human Resources Officer – my supervisor who

directly instructed me during the internship and gave me valuable experience to be
worked with.
All staff who have supported me to complete my tasks and taught me with team-
working.
Particularly, I would like to give my warmest thanks to Mr. Huynh who has
instructed me during the internship; and to HoaSen Universtity’s professors who have
taught me solid knowledge and useful skills so that I can apply to my internship.
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TABLE OF CONTENT
Supervisor’s Remark....................................................................................................i
ABSTRACT.................................................................................................................ii
ACKNOWLEDGEMENTS........................................................................................iii
TABLE OF CONTENT..............................................................................................iv
I. INTRODUCTION ....................................................................................................1
II. ORGANIZATION ...................................................................................................2
a. Company Profile....................................................................................................2
b. Introduction...........................................................................................................3
c. Knowledge and Experience in Referring Students................................................4
d. Organization Structure..........................................................................................5
III. ASSIGNMENTS ....................................................................................................6
1. Call center handling..............................................................................................7
b. Customers welcoming...........................................................................................9
c. Suppliers dealing...................................................................................................9
d. Documents translating.........................................................................................10
e. Recruitment supporting.......................................................................................10
f. Office skills using................................................................................................10
IV. EVALUATION.....................................................................................................11
V. RECOMMENDATION..........................................................................................12

VI. CONCLUSION.....................................................................................................13
REFERENCES.............................................................................................................v
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HoaSen University TA081
APPENDIX.................................................................................................................vi
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HoaSen University TA081
I. INTRODUCTION
I have worked at StudyLink for eight weeks and this was a wonderful time period for
me. The internship is long enough for me to recognize differences between theories I
have learnt and practical assignments at the company, and how to apply these
theories.
At the company, I was positioned at the Front Office Management, working as a
receptionist. I would support the receptionist with handling phone calls and
welcoming guests.
This report describes all of tasks I have done during my internship. It is a record of
my achievements – what I got as well as recognitions about difficulties and problems.
Through the internship, I completed the common purposes that HoaSen University set
up. I have used my knowledge of language in communicating; and I have also applied
office skills to deal with the company’s equipment. The company is a service one that
demanded all the staffs cooperate together. The environment trained me for
teamwork. Besides, I have experienced and trained impersonal skills that will able to
give me a chance to find the right way to my future career.
However, I have had some difficulties that I could not improve. This is the first time I
worked in such a professional environment, so I was not flexible enough in some
specific situations. In addition, my face expression was quite stern that should be
improved for the position of a receptionist.
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Internship Report
HoaSen University TA081
II. ORGANIZATION
a. Company Profile
Company Name: StudyLink International Co Ltd
Registration No: 410202 6499 at Department of Planning & Investment, Ho Chi
Minh City
Head Office: 219 bis Nguyen Thi Minh Khai Street, District 1, Ho Chi Minh
City, Vietnam
Telephone: +84 8 3925 6731/ 3925 6732
Fax: +84 8 925 6732
Representative Office Tran Dai Nghia Gifted School
20 Ly Tu Trong St, District 1
Ho Chi Minh City, Vietnam
Telephone: +84 8 66731810
Representative Office: 74 Pasteur St, Da Nang, Vietnam
Telephone: +84 5113 825704
Fax: +84 5113 653859
Melbourne Office: Suite 18,7-9 Leeds St, Footscray VIC 3011, Australia
Telephone: (61 3) 9687 5358
Fax: (61 3) 82560136
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Director: Ms Nguyen Hong Ha
Email:
Important Note: All correspondence and student applications are handled by Ho
Chi Minh City Office only.
b. Introduction
StudyLink International is a proprietary operating in Ho Chi Minh City, specializing

in international education consultancy and education project management.
Partnering with a fast growing number of top local high schools and language centers
in Ho Chi Minh City, StudyLink opts to service good academic students whose
families are serious about furthering education in US, Canada, UK, Australia, New
Zealand, Singapore and Swissland.
StudyLink International maintains its network of associated student services
representatives in Los Angeles, Texas, Montreal, Sydney, Melbourne, Adelaide,
Perth, Brisbane, Auckland and Singapore, who assist students with arrival orientation
and ongoing welfare support.
In addition to the Study Abroad business, the company offers Training Solutions to
corporate and public clients who require international standard training programs to
upgrade their soft and hard skills for working and studying.
Courses currently run by StudyLink include: Health Safety and Environment (HSE),
Project and Process Mapping, Stock Market Analysis and Investment, Problem
Solving and Leadership, Presentation Skills, Customer Services, English for Specific
Purposes….
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