Management Information Systems managing the digital firm
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Managing the Digital Firm
Case Study: DaimlerChrysler’s Agile Supply Chain
Section 1.1: Why Information Systems?
Why Information Systems Matter
How Much Does IT Matter?
Why IT Now? Digital Convergence and the Changing Business Environment
Section 1.2: Perspectives on Information Systems
What Is an Information System?
Window on Organizations: Cemex: A Digital Firm in the Making
Window on Technology: UPS Competes Globally with Information Technology
It Isn’t Just Technology: A Business Perspective on Information Systems
Dimensions of Information Systems
Section 1.3: Contemporary Approaches to Information Systems
Technical Approach
Behavioral Approach
Approach of This Text: Sociotechnical Systems
Section 1.4: Learning to Use Information Systems: New Opportunities with Technology
The Challenge of Information Systems: Key Management Issues
Integrating Text with Technology: New Opportunities for Learning
Learning Supplements
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Database Exercise: Adding Value to Information for Management
Decision Making.
Dirt Bikes U.S.A.: Preparing a Management Overview of the Company
Electronic Commerce Project: Analyzing Shipping Costs
Group Project: Analyzing a Business System
Case Study: Dollar General: Heavy on Organization, Light on Systems
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Information Systems in the Enterprise
Case Study: Fast Fashion, Hot Systems
Section 2.1: Major Types of Systems in Organizations
Different Kinds of Systems
Four Major Types of Systems
Relationship of Systems to One Another
Section 2.2: Systems from a Functional Perspective
Sales and Marketing Systems
Manufacturing and Production Systems
Window on Organizations: Product Life Cycle Management Systems:
Faster Products, Faster Processes
Finance and Accounting Systems
Human Resources Systems
Section 2.3: Integrating Functions and Business Processes: Introduction to Enterprise
Applications
Business Processes and Information Systems
Systems for Enterprise-Wide Process Integration
Overview of Enterprise Applications
Window on Technology: Haworth Overhauls Supply Chain Management
Section 2.4: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Improving Supply Chain
Management
Dirt Bikes U.S.A.: Analyzing Financial Performance
Electronic Business Project: Planning Transportation Logistics
Group Project: Describing Management Decisions and Systems
Case Study: Snyder’s of Hanover: New Systems for an Old Family Company
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Information Systems, Organizations, Management, and Strategy
Case Study: Gallo Winery Leads by Blending Business with Technology
Section 3.1: Organizations and Information Systems
What Is an Organization?
Common Features of Organizations
Unique Features of Organizations
Window on Organizations: E-Commerce North and South of the Border
Organizing the IT Function
Section 3.2: How Information Systems Impact Organizations and Business Firms
Economic Impacts
Organizational and Behavioral Impacts
The Internet and Organizations
Section 3.3: The Impact of IT on Management Decision Making
How IT Affects Management Decision Making
The Role of Managers in Organizations
Models of Decision Making
Implications for the Design and Understanding of Information Systems
Section 3.4: Information Systems and Business Strategy
Business-Level Strategy: The Value Chain Model
Window on Technology: Hotel Loyalty Programs Become Competitive
Weapons
Firm-Level Strategy and Information Technology
Industry-Level Strategy and Information Systems: Competitive Forces and
Network Economics
Section 3.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Database Exercise: Using a Database for Strategic
Business Development
Dirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt Bikes
Electronic Commerce Project: Configuring and Pricing an Automobile
Group Project: Identifying Opportunities for Strategic Information Systems
Case Study: Can Albertsons Trounce Wal-Mart with Advanced Information
Technology?
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
The Digital Firm: Electronic Business and Electronic Commerce
Case Study: Corrugated Supplies: The Internet Helps a Small Company Act Big
Section 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm
Internet Technology and the Digital Firm
New Business Models and Value Propositions
Section 4.2: Electronic Commerce
Categories of Electronic Commerce
Customer-Centered Retailing
Business-to-Business Electronic Commerce: New Efficiencies and
Relationships
Electronic Commerce Payment Systems
Window on Technology: Volkswagen Revs Up Its B2B Network
Section 4.3: Electronic Business and the Digital Firm
How Intranets Support Electronic Business
Intranet Applications for Electronic Business
Window on Organizations: CARE’s Humanitarian Intranets
Business Process Integration
Section 4.4: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com Business
Dirt Bikes U.S.A.: Developing an E-Commerce Strategy
Electronic Commerce Project: Comparing Online Storefront Hosting Services
Group Project: Performing a Competitive Analysis of E-Commerce Sites
Case Study: Can the Music Industry Change Its Tune?
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Ethical and Social Issues in the Digital Firm
Case Study: “Attention Shoppers: Background Checks for Sale”
Section 5.1: Understanding Ethical and Social Issues Related to Systems
A Model for Thinking About Ethical, Social, and Political Issues
Five Moral Dimensions of the Information Age
Key Technology Trends That Raise Ethical Issues
Section 5.2: Ethics in an Information Society
Basic Concepts: Responsibility, Accountability, and Liability
Ethical Analysis
Professional Codes of Conduct
Some Real-World Ethical Dilemmas
Section 5.3: The Moral Dimensions of Information Systems
Information Rights: Privacy and Freedom in the Internet Age
Property Rights: Intellectual Property
Accountability, Liability, and Control
System Quality: Data Quality and System Errors
Window on Technology: When Software Kills: What Happened at
Panama’s National Cancer Institute
Quality of Life: Equity, Access, and Boundaries
Window on Management: Can the Spamming Monster Be Tamed?
Section 5.4: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Word Processing and Web Page Development Tool
Exercise: Creating a Simple Web Site
Dirt Bikes USA: Developing a Web Site Privacy Policy
Electronic Commerce Project: Using Internet Newsgroups for Online Market Research
Group Project: Developing a Corporate Ethics Code
Case Study: Security Versus Privacy: Does Terrorism Change the Debate?
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
IT Infrastructure and Platforms
Case Study: Hong Kong’s New World Telecommunications Prospers with a New IT
Infrastructure
Section 6.1: IT Infrastructure
Defining IT Infrastructure
Levels of IT Infrastructure
Evolution of IT Infrastructure: 1950–2005
Technology Drivers of Infrastructure Evolution
Section 6.2: Infrastructure Components
Computer Hardware Platforms
Operating System Platforms
Enterprise Software Applications
Data Management and Storage
Networking/Telecommunications Platforms
Internet Platforms
Consulting and System Integration Services
Section 6.3: Contemporary Hardware Platform Trends
The Integration of Computing and Telecommunications Platforms
Grid Computing
On-Demand Computing (Utility Computing)
Autonomic Computing
Window on Management: On-Demand Computing at Qantas Airways
and Ford Motor Company Europe
Edge Computing
Section 6.4: Contemporary Software Platform Trends
The Rise of Linux and Open-Source Software
Java Is Everywhere
Window on Technology: Two Canadian Cities Go for Linux
Software for Enterprise Integration
Software Outsourcing
Section 6.5: Management Opportunities, Challenges, and Solutions
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::: MANAGEMENT INFORMATION SYSTEMS :::
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Evaluating Computer Hardware
and Software Options
Dirt Bikes USA: Analyzing the Total Cost of Ownership (TCO) of Desktop Software
Assets
Electronic Business Project: Planning and Budgeting for a Sales Conference
Group Project: Evaluating Server Operating Systems
Case Study: 99 Cents Only Stores: IT Infrastructure on a Budget
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
IT Infrastructure and Platforms
Case Study: Better Data Help Virgin Mobile Australia Win the Customer Wars
Section 7.1: Organizing Data in a Traditional File Environment
File Organization Terms and Concepts
Problems with the Traditional File Environment
Section 7.2: The Database Approach to Data Management
Database Management Systems
Types of Databases
Window on Organizations: A Database Helps P&G Manage Product
Information
Section 7.3: Creating a Database Environment
Designing Databases
Distributing Databases
Ensuring Data Quality
Section 7.4: Database Trends
Multidimensional Data Analysis
Data Warehouses and Data Mining
Window on Technology: Large Data Warehouses: When Bigger Is
Better
Databases and the Web
Section 7.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Database Exercise: Building a Relational Database for
a Small Business
Dirt Bikes U.S.A.: Redesigning the Customer Database
Electronic Commerce Project: Searching Online Databases
Group Project: Creating Company-Wide Data Standards
Case Study: Database Woes Plague Homeland Security and Law Enforcement
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Telecommunications, Networks, and the Internet
Case Study: Okanagan-Skaha School District Does More with Less Using Networking and
the Internet
Section 8.1: Telecommunications and Networking in Today’s Business World
The Business Telecommunications Environment
Networking and Communications Trends
The Business Value of Telecommunications and Networking
Section 8.2: Contemporary Networking Infrastructure
Networks and Corporate Infrastructure
Key Digital Networking Technologies
Physical Transmission Media
Types of Networks
Broadband Network Services and Technologies
Section 8.3: The Internet
Internet Addressing, Architecture, and Governance
Internet Services
The Internet and Business Value
The World Wide web
Intranets and Extranets
Next-Generation Networks and Internet2
Section 8.4: Technologies and Tools for Communication and E-Business
E-Mail, Chat, Instant Messaging, and Electronic Discussions
Groupware, Teamware, and Electronic Conferencing
Internet Telephony
Window on Organizations: Internet Telephones: Why Not?
Virtual Private Networks
Section 8.5: Management Opportunities, Challenges, and Solutions
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::: MANAGEMENT INFORMATION SYSTEMS :::
Opportunities
Management Challenges
Solution Guidelines
Window on Management: Monitoring Employees on Networks:
Unethical or Good Business?
Learning Supplements
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Analyzing Web Site Visitors
Dirt Bikes U.S.A.: Using Internet Tools to Increase Efficiency and Productivity
Electronic Commerce Project: Using Web Search Engines for Business Research
Group Project: Identifying Strategic Opportunities for Networking Technology
Case Study: Can REI Climb Higher with Networking and the Internet?
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
The Wireless Revolution
Case Study: The Boston Public Library Goes Wireless
Section 9.1: The Wireless Computing Landscape
The Wireless Revolution
Business Value of Wireless Networking
Wireless Transmission Media and Devices
Cellular Network Standards and Generations
Mobile Wireless Standards for Web Access
Section 9.2: Wireless Computer Networks and Internet Access
Bluetooth
Wi-Fi
WiMax and EV-DO
Window on Management: Wi-Fi: Starbuck’s Solution to Go
Section 9.3: M-Commerce and Mobile Computing
M-Commerce Services and Applications
Accessing Information from the Wireless Web
Digital Payment Systems and M-Commerce
M-Commerce Challenges
Section 9.4: Wireless Technology in the Enterprise
Wireless Applications for Customer Relationship Management
Wireless Supply Chain Management and Radio Frequency Identification
(RFID)
Wireless in Health Care
Wireless Sensor Networks and Pervasive Computing
Window on Organizations: Does RFID Threaten Privacy?
Section 9.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Comparing Wireless Services
Dirt Bikes U.S.A.: Determining the Cost of RFID Systems
Electronic Business Project: Identifying Wi-Fi Hotspots for Nomadic Computing
Group Project: Comparing Mobile Internet Access Systems
Case Study: UPS versus FedEx: Two Competitors, Two Wireless Strategies
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Security and Control
Case Study: Wesfarmers Outsources to a Managed Security Service
Section 10.1: System Vulnerability and Abuse
Why Systems Are Vulnerable
Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
Hackers and Cybervandalism
Computer Crime and Cyberterrorism
Internal Threats: Employees
Software Vulnerability
Section 10.2: Business Value of Security and Control
Window on Technology: The Rush to Patch
Legal and Regulatory Requirements for Electronic Records Management
Electronic Evidence and Computer Forensics
Section 10.3: Establishing a Management Framework for Security and Control
Types of Information Systems Controls
Risk Assessment
Security Policy
Ensuring Business Continuity
The Role of Auditing in the Control Process
Section 10.4: Technologies and Tools for Security and Control
Window on Management: Deutsche Bank Ties Business Continuity
Planning to the Business
Access Control
Firewalls, Intrusion Detection Systems, and Antivirus Software
Securing Wireless Networks
Encryption and Public Key Infrastructure
Ensuring Software Reliability
Section 10.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning Supplements
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Spreadsheet Exercise: Performing a Security Risk
Assessment
Dirt Bikes USA: Developing a Disaster Recovery Plan
Electronic Business Project: Evaluating Security Outsourcing Services
Group Project: Analyzing Security Vulnerabilities
Case Study: Royal Bank of Canada’s Software Woes
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Enterprise Applications and Business Process Integration
Case Study: PNC Bank on Enterprise Applications
Section 11.1: Enterprise Systems
What Are Enterprise Systems?
How Enterprise Systems Work
Business Value of Enterprise Systems
Section 11.2: Supply Chain Management Systems
The Supply Chain
Information and Supply Chain Management
Supply Chain Management Applications
Supply Chain Management and the Internet
Business Value of Supply Chain Management Systems
Section 11.3: Customer Relationship Management Systems
Customer Relationship Management and Partner Relationship Management
Customer Relationship Management Applications
Operational and Analytical CRM
Business Value of Customer Relationship Management Systems
Section 11.4: Enterprise Integration Trends
Extending Enterprise Software
Window on Organizations: CRM Drives Sales at Mercedes and Saab
Service Platforms and Business Process Management
Section 11.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Window on Management:Why Novartis Backed Off from Enterprise
Software
Solution Guidelines
Learning Supplements
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::: MANAGEMENT INFORMATION SYSTEMS :::
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Database Exercise: Managing Customer Service
Requests
Dirt Bikes USA: Identifying Supply Chain Management Solutions
Electronic Business Project: Evaluating Supply Chain Management Services
Group Project: Analyzing Enterprise Process Integration
Case Study: Can Information Systems Restore Profitability to Restoration Hardware?
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Managing Knowledge in the Digital Firm
Case Study: Cott Struggles to Manage Unstructured Information
Section 12.1: The Knowledge Management Landscape
Important Dimensions of Knowledge
Organizational Learning and Knowledge Management
The Knowledge Management Value Chain
Types of Knowledge Management Systems
Section 12.2: Enterprise-Wide Knowledge Management Systems
Structured Knowledge Systems
Semistructured Knowledge Systems
Knowledge Network Systems
Window on Management: An Enterprise-Wide Knowledge Management
System Pays Off for Cuatrecasas
Supporting Technologies: Portals, Collaboration Tools, and Learning
Management Systems
Section 12.3: Knowledge Work Systems
Knowledge Workers and Knowledge Work
Requirements of Knowledge Work Systems
Window on Organizations: The U.S. Navy Creates the World’s Largest
Classroom
Examples of Knowledge Work Systems
Section 12.4: Intelligent Techniques
Capturing Knowledge: Expert Systems
Organizational Intelligence: Case-Based Reasoning
Fuzzy Logic Systems
Neural Networks
Genetic Algorithms
Hybrid AI Systems
Intelligent Agents
Section 12.5: Management Opportunities, Challenges, and Solutions
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::: MANAGEMENT INFORMATION SYSTEMS :::
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
Make IT Your Business
Summary
Key Terms
Review Questions
Discussion Questions
Application Software Exercise: Expert System Exercise: Building a Simple Expert
System for Retirement Planning
Dirt Bikes USA: Identifying Opportunities for Knowledge Management
Electronic Commerce Project: Using Intelligent Agents for Comparison Shopping
Group Project: Rating Knowledge Network Systems
Case Study: Can Knowledge Management Systems Help Pfizer
Learning
Objectives
Web Link Video
Management
Wrap-up
Prentice Hall © 2006 | Azimuth Interactive Inc. © 2006
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::: MANAGEMENT INFORMATION SYSTEMS :::
Learning
Objectives
Web Link Video
Management
Wrap-up
Enhancing Decision Making for the Digital Firm
Case Study: Daimler’s Bremen Plant Optimizes Deliveries with a DSS
Section 13.1: Decision Making and Decision-Support Systems
Business Intelligence and Decision Support
Business Value of Improved Decision Making
Business Decision Making and the Decision-Making Process
Trends in Decision Support and Business Intelligence
Section 13.2: Systems for Decision Support
The Difference between MIS and DSS
Types of Decision-Support Systems
Window on Technology: Harrah’s Finds Diamonds in the Data Mine
Components of DSS
Business Value of DSS
Web-Based Customer Decision-Support Systems
Window on Management: GIS Help the Elderly in Sweden
Section 13.3: Group Decision-Support Systems
What Is a GDSS?
Overview of a GDSS Meeting
Business Value of GDSS
Section 13.4: Executive Support in the Enterprise
The Role of Executive Support Systems in the Firm
Business Value of Executive Support Systems
Executive Support Systems and the Digital Firm
Section 13.5: Management Opportunities, Challenges, and Solutions
Opportunities
Management Challenges
Solution Guidelines
Learning Supplements
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