GIẢI PHÁP NÂNG CAO HIỆU QUẢ KINH DOANH CÔNG TY TNHH MTV DỊCH vụ VICO VIỆT NAM






 !"#$%&'()*+
,-#'.#$&/$+0&#12,
34$567+&/$+0&#12,
84$9:&/;$<;&/$+0&#12,
84$9:&/;$<;="=<&$,
8,4$9:&/;$<;)>=?3
@AB)#C2#DE'()*+8
FGHIJKLAMN
MK4
A$<+O2<)7($+P2O2QR+&$!"E&$@



 !"# $

,<#;$9:&/;$<;;$S&).#$$+P2O2QR+&$!"E&$T
%&'(() )*
%&'((+,- .
%&'((-/0
%&'(((1,
3<#&$S&)?Q&$$9U&/'B&$+P2O2QR+&$!"E&$@
203(1# '(
20"
8<##$V)+02'<&$/+<$+P2O2QR+&$!"E&$W
4)5#6' /7'$
89') /7'$

:;)< /7'$
4)5#6'(1=
:;)>=
:;)<=
4)5#6'?0"# *
:;)>*
:;)<*

F,GXYZKLAMZ[\
]MK
,+^+)$+P2#$2&/7(#_&/)`!a#$7-+#"+P)E6,,
@AA.?.(BC'+
2;9'?.?6C'+
2&D;E7+C'+
:0(FC'+
2;9'G?6E7(H('E
2)(IG#J?6+,C'+
,"# C'+ 'K'9'L/+=
,,+P2O2QR+&$!"E&$#DE#_&/)`!a#$7-+#"+P)E63@
1'", !/7'
1AAM(1
1AAM# 
1AA<H$
NM!' !/7'"# C'+N844ON
#J?J? 8
4)5#6' /7'
4)5#6'(1
4)5#6'?0"# *

,3<&$/+<#$2&/7($+P2O2QR+&$!"E&$#DE_&/)`@3

8K'.MG",/!/%<C'+
8K'H<?."P"9C'+
8K'Q!G!,C'+?.'+-
F  3G  b  c    44  d  M  K  L  A
MZ[\]MK@e
RJ%S'(B2C'+N844ON#J?6 8
 'T'S
O7)0'((' "# !2C'+N844ON#J
?6 8
:5#6'P" (1
 RI+!C''-;J%T'?.U7'J%T'9'
# )0
BA/7/7'V /7'?.! /7'M ?.H(B
 /7'
AIef
gKAM
4


1%FL+C%T'R!W@+8&?. .BJ '
2C'+N844ON#J?6 8
XT/L-C>'5T&W'/,'/ACY&/P
.C!(ZG.'H(+-%&'G'?J?./;+)[
/B P/'JM?."(1WH(/,'.+C+
NC>.&'%T'R!W@+8&/\!
/]" CW+-'..C+-1NC>E.+^'E,&
/,L+C" N.18'.'Y@J"# /\A
''#!+?.'( CK'",;?C_'FE?.K1
C'?C).+
R`EC>.&Cab8cde8cf2/\H

%S'#gG'Z(/h?.i<]",;V'%.-/BC
 ..0E."PH0'(.+j"1ZC);"^kG,(6
)M'(' #6 F
NC>.&cR02C'+N844ON#J?6
 8?.J 'C'+/\%S'#gHA'Z(C.
k?SM,G! /]" C ..0E."PH0'(
AS?0",;!,GL/L-?!M,# /P/].
C"C'"^,)PNC 'H/%<)MlE ?.%S'
#g-NL+G2C/B/].C .&?.ECP/%<
K'H;/Z'/m&C'M,V'%FH

20_'C>.&?."1ZFNL+2CGc
R0?.J '2C'+N844ON#J?6 8]);
"^kG!(Z?../!n
L2`$:&&/*`,8)$<&/T@&h6,T8
+&$7+0&)$i#$+P&


 j7+B))k) l+!2&/
 4?.22o .'?.'(#J?6
, 4p4  B>\7
3 4qN  B+,
8 2NX 2(1]%&'
@ 2:4 2)UK
e 4Ro 4 !/7'"# 
m 4RN2 4 !/7'.1
W 4N4 4 ..", !
f XR@ X /7'EA
T X8:N X<H),
 X8NN X<H%S,

 ON O7.?-
3 ::X :;)T
8 ::p :;)>
@ @Xo8 @F# '(

:'n, :'nol6<`#_&/)`,@
n)$a, n)$a#:#C2/+E"&$p&$*&/$qEr2C)R$s2t&$p;R$s23
+u2'n,"E&$)$2#DE#_&/)`O2E3&h63m

+u2'n,,v+&$2p&#DE#_&/)`O2E3&h683
Q&/, "E&$)$2$"5)'l&//+E"&$p&#<#&h6,Tw,T33T
Q&/,, :#C2/+E"&$p&$*&/$qEr2C)R$s2&h6,Tw,T33
Q&/,3 :#C2!a#$7-/+E"&$p&)$x";$9:&/)$1#7p&)Q+33
Q&/,8 AB)O2QR+&$!"E&$#DE#_&/)`38
Q&/,@ y&/$v;7()z&$$z&$)$i#$+P&#$+;$.8W
Q&/,e z&$$z&$!"E&$)$2#DE#_&/)`O2E3&h63@
Q&/,m v+&$2p&R+&$!"E&$O2E3&h6{,Tw,T3|3f
Q&/,W :#C2}E"'l&/#DE#_&/)`!a#$7-+#"+P)E6
88
Q&/,f +P2O2Q=~!-&/}E"'l&/8@
Q&/,T +P2O2Q=~!-&/#$+;$.8f
Q&/, +P2O2Q=~!-&/7?&@
Q&/3 +P2O2Q=~!-&/#$+;$.)+B)R+P6eW
$

  !"#$%&'()*+
S1)U5?.7H(G]",%SP]+B
/DrG&]",/'+B#Jk %S'#J?6sC''(
YC''(7`]",V'/''.+.'+/D?A,?
>/J",'.++# '(.L,?./^]i

M3(1C'F !/7'"# 
X.7# '(lS !/7'U8G2C'+N844ON
#J?6 8/\/!/%<].M 't?M#J?6?.
/%</'.%&'P+12#J?6C'+P%<'0
?./\..'".'RP1./B'Z(C'+P/%<+1?.
)M1/BC'+#L#LU7'J(LA!]G]
'?.%SN+-A(1)5#6'?0# '(?g
" ?. !/7'#J?6J%U'EU+,0T?6_']+,
0"G/].+'+"P"9 # '( 'C')m(>,(&
F(C' /7'G.9'(1?.'.#J?6G/Q'T
.'"9'(+/EI+.1?.<H# 
'(
RB'+,?/]-G?,.(1"# .
7 'K' !/7'W'"C'B,/0?S# '(
1"# )u'Z(# '(/'1>?./L+/
W !/7'!AG'Z(# '(>/J/%</B!G
/B+,7!3/PAK''(((_<(/B"m(6G9'
%T'"# G' C'F# 
'(G?.",<(?S'QMP!)  0%

N3)ML,/PGC/\W/].•+Q+;$<;&S&/#E"$+P2O2QR+&$
!"E&$)5+_&/)`!a#$7-+#"+P)E6€/B,.'-
;
, -#'.#$&/+0&#12
1?./'"# 2C'+N844ON#J?6
 839*s*N3/PG/%7)0'((v'
 "# 2C'+
3 4$567+&/$+0&#12
A$_&//+E&&/$+0&#12w"PH/%<M!2C'+N844ON
#J?6 8

$•+/+E&&/$+0&#12w)0/%<H(!C'+N844ON#J
?6 8 '" 'T'39*/,9*
4$567+&/$+0&#12w"PHAB&)UFH?]"
# # '(G/'M!'"# !C'+
N844ON#J?6 8(1G# G<H?.l
-/B3/PAK'!,Q! 'C'+GA
'+-K'!,/P./]>7)0'((/B' 
"# 2C'+ 'K'9,(k 
8 4$9:&/;$<;&/$+0&#12
N,.)?D; !/7'!2C'+GH()0M
,3E  .1G6B.E'/0", GE'","# 
!2C'+x(#6'/Q'T(%&'(((1%w(%&'(()
)G(%&'((+,- .G(%&'((-/0",<(

(%&'(((1D'<(G0'"-GyN '/PG(%&'((/%<)5
#6'+, 'E..(%&'(() )?.'-;0'K
)0C'+
@ AB)#C2#DE'()*+
8' .TU/L?.",H_'(66-GA7#'"P
H'QE%&'w
$9:&/G:U 2p&(+P2L2QA+&$"E&$DE_&/`
$9:&/,G$i#‚5&/+P2L2QA+&$"E&$5+_&/`
!a#$7-+#"+P)E6
$9:&/3Gl)=?/+Q+;$<;&S&/#E"$+P2O2QR+&$!"E&$)5+_&/`
!a#$7-+#"+P)E6
FGHIJKLAMN
[\
 A$<+O2<)7($+P2O2QR+&$!"E&$
 A$<+&+P6$+P2O2QR+&$!"E&$


4k 't'/%<B.<1",s>\7/!
/%<3A !/7')>"# '!
4"# .7(!_",(A/7)5#6'
+,0A"# # '(/B/!/%<", 
 ' !/7'"# ?S(1^N3"".+GP
BA.C';Ez#z"(!_"# %
)w
Trong đów4."# 
.",/%<3 !/7'"# 
2.(1/B/!/%<",/P
.%,V'PB"'m'Ww"# (
%<' !/7'"# ?./%<>/JEU{)0'K",/!
/%<?S(1E^/B/!/%<",/P|G'}
N+-!P"]/B"?]"# G
7 ')0K'/B/P.w
w Nk /B.",W'%T~~#)V'%.
",W'%T(e'k(A v'"# .",
 ' !/7'",G.# -6.'P•/B.+A
/%</Q'?Sl-",)>"# G,_'7;
",?S;(1"Ak /B.+Z'/]P


w 2k /B.",W'tOYX-A
"# .;/7^\+-L+H",&E>\
7't
N3/B- +"# k 't7'.7
(!_",(K'<1/!/%<3 !/7'"# 
# '("A7 !/7'. /P '%TP'?. '
"# P-'/] '0/!/%<K'",/J21
?A?H+'%TC.) ?S"9'!PB! /%<

])(I NPBBw€4 "# /%<B.7
(!_",(A/7)5#6''QM| /7'G+PG
,EJG'+-?H?.]?0}v/!/%<6-.# '(/\
>/J•
, Q&#$C)#DE$+P2O2QR+&$!"E&$
NM""#  !/7')>"# 
/\"‚'/JE"#  ' !/7')>"
# .(`%<' !/7'"# G(A
/7)5#6''QM/B/!/%<6-0_'W !/7')
>"# # '(Y6-0/P<H
N+-G/BBrE(!_"#  !
/7')>"# V'L((E'S'K"
?.", !/7')>"# w
, !/7')>"# # '(.K''A.
# '(/!/%<)7A)>"# /JG",
L/!V'.6-L,# '(, !/7')>
"# # '(PB.K'/!%<'/ / '/,/%<
%)0)(I-6i !G# G<HGJ(LGy?.V'P

B./!%<'l(`%<' . .P1/J1
%+1# '(G%<')(IGy2.(!_
(A/7<#6''QM)>NA/7<#6''Q
M"C'B/ Ev'/&?J?H+'J..7(!_%&'
/02LZFv'A/7<#6''QMlPB/%<(
Ev')0%&'/0w{)0'K",?. (1'QM|G'}
8%?H+GE"# 1. /7'
>\7G/%<>/JEv') )'K%<'",K10
_'/%<?S%<' (1 /7'>\7o ?H+%S/ .)M
," (1 /7'>\7?.-I.0/P",
?.0BP(1#M-K'/]"P

3 E+)‚ƒ#DE$+P2O2QR+&$!"E&$
4"# "C'l.C'6(K'"9']
.' ' !/7'"# ..C'6,&,F '
"# 
4"# .C'6J"# w/B,.E;7
 !/7')>"# . V'/](H(<((%&'?H
V'% '%T?.M)M",<('K /7'?S+,0?H
/B! ",(_<(?SF/Q# '(?.3/PPB! 
<Ho /PG"# /P'?W' '?/
'G) )G(1",vA'((0%G/%(%&'((
/Z'/m/B/!6-<H0/
4"#  (ƒ(.# '(AH/Z'/m?]
"9'G);!V'%K'!, '# '(A
21-&)U.+# '()u>/J/Z'/m6-_'
,%<"# P

4"# .E((W'/B(''3 
# #_ 'E;t?M. GC%T'",. /]P RB"
# /! '0G!, >+A# '((
%T'>+-,.(1 !/7'"# ANC'
(1#M-K'./\H(/%<A# '(PB#M
/ /]""#  'T'S/B?!,%<"
# (_<(
N.?]"# # '("C'lL,
.JUE- '# '(.L, /0%<'E-
' .# '("G"WP0?]'Q<?S# '(G
?AC'(1WSPBP+,/J/Z'/m '?<(
/L%G ?+Gy?S# '(K+"C'
8 4$S&}"5+$+P2O2QR+&$!"E&$
4PB/%</'U'P/7"G(!?"

?.UT"A"RBBr&E(!_"
# GZ'L/;'-]'P/76B.(E !w
>\7G",G",>\7G?."# 
- +P2O2Qr„$l+G
4>\7.(!_(A/7<#6''QMP)
>>\7v/!/%<6->\7/J6-/P.wc
+,C'9?.G' (Z<>\7G' ;)0' '%T
 /7'G/]" '%T /7'y4>\7%T''m
?SCA",i<(?.%S,L/%</'?.'+,U
'P/7?tC

- +P2O2QR+&$)BG
4",(A/7<#6''Q%/B/!/%<6
-",7T"A. /P4",%T'/%<'-;U
'P/71?tC?.(ZFv'"C'(E 'T",?.
"# .?H/7'_']# '(/!/%<
"#  "C'P't.]",/\/!/%<",
EU?A",i]",/!/%< 'iT"A"C'(Z.
V'.D'/&L",3'# '(
- +P2O2QR+&$)Br„$l+
4",>\7(A/7<#6''QM)>>\
7/B/!/%<6-",/J4",>\7'm]
?S]",i<(?./%<>k>ƒU'P/7?tC
- +P2O2QR+&$!"E&$
4"# ?.",>\7.(!_"G
'+,U'P/7": '!PE;'?S4
",>\7/!/%<U;/70/.;^\-I
(k N 'M,# # '('(1"# E(&
(1"# E->\7-P)ME'K"# ?.
>\7o /PLP)M/Z'/m '(.%SN+-

i# '(.,E. ]",>\7-/](P't?6'P(
(LM6->\7_+k +/J.%S 3' !
A# '(|"# +C'1}V'%3'A;((1
# '(
$
R0?S"# # '(GZ'PB( !
,&.w"# D'<(?.)5#6'+,0)>G
"# 'm!?."# #.!
- +P2O2QR+&$!"E&$)y&/$v;7*=~!-&/#<#`B2)?=Q&r2C)w
…Hiệu quả kinh doanh tổng hợpw"# D'<((?.
 (ƒ(",H 'A"# # '(|+
7/&?JE7(H# '(} '7T"A>/J„
+Hiệu quả sử dụng các yếu tố sản xuất: 4)5#6'+,0)>
.l>ƒU3't?M !/7'|X /7'G?0G+P,EJG
'+-?Hy}6B# '(4)5#6'+,0)
>l(U3't?M !/7'# '(;
"C'(# '(
- +P2O2QR+&$!"E&$&/k&$5&G."# /%<>k>ƒG
/'U3'" 'T''m!%LG'GFG
- +P2O2QR+&$!"E&$!*+$5&G."# /%<>k>ƒG/
' '" 'T'#.G'm?S,%<G", !#.! `
H1GP/,"# #.!'%T%T'P/,
#.G'm?S\'/TQ!?.(B# '(|G'*}
, <#;$9:&/;$<;;$S&).#$$+P2O2QR+&$!"E&$
, 4$9:&/;$<;="=<&$
%&'(() ).(%&'((>k>ƒ7l-(1Ev'
#M-?) )?Sl-&)U|l-'0}
R+.(%&'((/&'?./%<)5#6'] '?(
1 !/7'"# :">k>ƒ) )Z'PB+/%<)M
=

9'%U'+6_# '(9+) ?S9%Sy)5
#6'(%&'((.+Lr\E'+-m)w
• iE#$%&)+02#$2s&'u="=<&$
N-I/B) ).l-7"…/%<MW.9;/B)
)|'0) )}N_+k 6/1'-;.MW'0) )
1<(w
s 8v/'>%S'(Bl-A+'0) )
..9%S|"…%S}
s 8v/'AAM) ?S", !G#M G/J
;yAW'0) ).6-/\#M",|", !G#M G/J
;}
s 8v"‚'/J?J1# '(?."9'/(;'
LyAMW'0) )l-'EA'.G"?M"
# GLG/&/`.'y
• +(2R+P&="=<&$
s N0'?]7#'(G(_'7(%&'1 
?.(_'7/&?J/ %T'
s 2l-L(/%<+/D?]_'+C?./]""
# %&'M
s :0%<'H(/%<( '_'7" 'T'%&'
;'
• A†)$2p)="=<&$
N_+k +-L(1.PK'"†H) ))w
*
s : ))0+/0
X.",(ƒ(3'KJ)0"…(1) ?S"…'0
l-",G",) )EB"0%<'+C%<'
",
s : )Ev')0%&'/0
X.",(ƒ('KJ)0"…(1) ?S"…'0

l-",G",) )EB",G0G0/7(BG
;/7(DE,%<'",R&?J1.|‡}
2P] !)0%&'/0G_+k ?6?.+-L(1.
+-L)5#6'1<(
ˆ:0%&'/0 ..", !
:0%&'/0", !.)0%&'/0EB0l'K;
/7/\/!/%< '"…?S;/7L/!k ", !/] '"…?]7
l-. /P:0.+(AA ..", !l-"
,
ˆ:0%&'/0",
:0%&'/0",.EB0{'K;/7/!/%<
E7(H, ';/7/!/%<D'B?]7l-",
. /P:0.+ +0G?J1G?3'D'B 'E7
(H

,, 4$9:&/;$<;)$E`)$B}+0&$"*&
R+.(%&'((/%<)5#6'(DE, '(1"# 
v6/1;/7%U'0/Bl-(1Ev'
/`0 '/]"'/J?.">/J%U'0
. A'%T !3%U'0"
NM(%&'((.+.) ))0M,?S)0",
 !G)0/J; `)0'0
:0+,0. /P(;/70Sl-
(1 '"0"+/DNk (%&'((.+l-
..0%U'
NAM+,w0?]"0%<'+,%SG0?]
%<'+,)N%T'<(/`Ek +-L6/1(
1
R`%'(%&'((.+.">/J%U'0.
A'%T+J)00/P3"…'0)'"…(1Q1!J

)0l-2-'KJ)0.+?SZ%S"+,.%U'
0?3+,
• a/B(%&'((wR&'G#zBG#z1 &) ?S
(%&'(("#'/B>/J0%U'
• 8%</Bw20+,0(/%<'/JP
k CA1)0 '"M,0PBP0k
]#!"4&KG">/J0. /P('/J
0""C'+/D%' 'M,/].+ . ."C'>+
)m(>,(AM03)0%<'/,%<' ']
%T'<(#z#g/,)LG'+,1>

o_'(%&'((.+/B(1'+-G>/J/%<0
9'+'
,3 4$9:&/;$<;}+0&$P#S&'?+
N 'A !/7'"# # '(A.]
0/0?]%<''K`+,0?.A"
# oM?. 0/0.+'%T(1N '0
D')0G;%U'+/03'.(LE7(HP1/7H(
?S?./%<>/J.-+/0.(LE7(H+
1#6%w2/0'K.)|?0}?S'Q?0G/0'K'Q
?." G/0'KL)5#6'?0?."9' 
%&'((.+v/B'-;0/0?]%<'
+,0?S%<'`+,0?.A"# N-&)U/P>/J
%U'0/,"# 
,8 4$9:&/;$<;;$S&).#$#$+)+B)
,8 $+)+B))$x"#<#ol;$p&#C2)$*&$#DE#$V)+02
8'-;,'Z(/'1>+,0.
l-(11#6%w,# /%<,E 'Q# 
]`.'-6
,8, $+)+B))$x")$•+/+E&

2","# E 'TV'.7A '3'" '
T'/JOi" 'T'"PK''+-
/7'"C''0'(1,'Z(/'1>?.
/Z'/m","# G/Q'TPK''((M '3'

" 'T'1#6% '# '(%&'!w,# 
-6/%<,k 3''GF/B'-;J(/7E
,83 $+)+B))$x"'aE'+u67*;$567+R+&$!"E&$
, !/7'"# # ]E7(HGk (!??./J/B
()" -,v/'", !/7'"
# 3'E7(HG(!??./J/B"Gv"`
!?."m(6`+,"ƒE7(H?.(!? !/7'"

3 <#&$S&)?Q&$$9U&/'B&$+P2O2QR+&$!"E&$#DE!"E&$&/$+P;
3 <#&$S&)?)j;$.E!"E&$&/$+P;
i#}9v&/}E"'l&/.0%U'S%<'V'%
"# G.M%<'PB)'! C''G"†HS?./%Z'
?. )5#6'! ]9'S ?' "# 2V'
1M%<' /7')'! )(I|#J?6}S(_<(?SL
'%T-#_'G. )(I|#J?6}# '(PBE
/%<! &)U' "# XM%<' /7'/7'M
,(/,9') /7'G/,A/7)5#6''QM"|+PG
,EJG'+-?HGy}-/7'M,(/,"# 
$S&)?)‚z&$'lR†)$2p)#_&/&/$PwNA/7"†HGC''-
, (ƒ(# '(/7'' %<'.' G9')
 /7'?.!'.)(I|#J?6}2+,0.+/7'L,/,
`)(I|#J?6}%w/`/B#J?6G'#J?6G);!
#J?68T?H+# '(PB9'"9'!
AG9'?'+?0%/7'G9'<H/E  A
)>U7'# '(8'%<!?SA/7C''(A


"C'K''"9'!# '(.'<HG
"A\)M(B8PP!G0A/7"†HC'' (ƒ(
# '(' 9')%<'?.!'.)(I|#J?6}
T/P.9'"9'!G9'?'+?0G9'<H3
/P9'"# 
$S&)?O2Q&)‚a!"E&$&/$+P;w80.+/P'?W'/0
?S !/7')>"# # '(@J# '(Z
W'/,?>/J # '(7%S'//Z'/m '7C
%T'"# '.+.'E,/7'2%<',%<"# .
0/L-?.W'+,/J)M.C'+E!7
# '(R7'V.J./`E..J (
\/! # '(Ev'(I?..9'AP?W'
EHG%U'P1+,/J/,)M./!7# 
'(,?. !/7'J# '(/](67
S?. A/7+-C/7'V.JV'%&D
;E7+J# '(G?>/J;9'G?6G+]
!3'E7(HG?.,H(0'KE7(H
 '&D;/P
/2n&)*+#$.&$wAA.1?.)5#6'.1# '(
.7+,0 W' %U'/,  !/7'"# 
# '(9'+/7'?0G1 !&?0G?'+?0G
y.K'?/]&E# '(L/B'! !
/7' 4&,KG ']",J%T'+G/]"]
/]/B# '(PBQ!?.(B.(P7)0?0
/J2‚'!G# '(+,/J/%7)0'((SG,.
/L%.)0/JG-%S /7'PA/7 G " 

-" 'A !/7'"# GyNK'?/].+
/]',(+M,(-/, !/7'.1G !/7'"

# ?.PF't)0'/0?S)MQ!V'%(B# 
'(
P)$?&/)‚E"'y+7*r~} )$_&/)+&wNC'/%< .7.' G
./0%<'"# ?.]",J%T'+/%< .]",
C'RB/!/%<.C'""#  '/]"!
'.+.''+'mG# '(L]C'1>?]'L
J  %T'G  ?]  C'  '  "†  HG  ?]  '%T  G  ?]    /0    !
8' .G# '(L/,C'?]"'.
C'+E!# '("U '%S?.0,GLE,
C'?]+/D '1)",8.%S?.%S
"P-
N '"# E,AGE,'%T?..Br/%</0!
ASP/0)'.m'< '!GP1)(
B0<(Gi<g'.C']
# '(m/%<C'L,?.E,)5F)5#6'C'
/P"J(T.7/]"W'/B+,/J"# P
 8K'C'1>/%<'("J(T)u.&)U?K'm
/B# '(>/J(%&'%S'"# G>+#M',%<"
# #.!|G'}
3, <#&$S&)?R$<#$O2E&
_+)‚9•&/;$<;} .07F8.%SG.
%&'1)GE(('1?tC/B/]l !/7'",
0#k /J%S'(B3'0'21)1Js
H((.+E 'Q/%T'01JG1)1(GZ

1JG0'F.1GE7HG+/JPBU
+! /]"H<  !/7'"# # '(NC'
1)G((H?.E((",G.%S! .'?.
C%T' # '((B)>"# ?.%S'
 !/7'",k †/! ", !?tCG?S7B,r.'7'

U?.D/J)u.&)U/E ?K'm # '('
!.!G/%< i '"# O`"G
F8.%SU6.1G+/J?.6'.'G.
1GG>H("IG'+-?H
_+)‚9•&/R+&$)B.0E-' ./7'S/,"
# # '(N%S,G("B/,1)/L%G1)
(B",G1)&Gy21)",?tC.+! )M
%-+"A\)M(B3''.G3'?_'",6B#
/P/7'M,(/,",?."# # '(
7'.G?_'",/J
<#`B2)?)$2l##:=U$5)‡&/%0'/%T'' C'G0'
C'-!G/G%SG/].K'0/7'!u/,
"# # '(o '("# U"?MP
0'' C'H<G/G%S/L+/G#%/C'/Z?.PA'/7#
1 )uP]/]"H</B(B)>G9'0/7-6
)(IG9'# G'(1"# G?.# /P' 
"# A8'%<!GU]?_'C'CG]ZGE-'SG
/ P&)U!L'+,"ƒG"C'H< ? W !/7'%
?H+BGE.' G# '( !/7'?S"
# "C' NH1P]?_')(I.`#_P'J
