CONFLICT xung đột trong làm việc xung đột trong làm việc nhóm
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Markeng Department
Group :
Class :
GROUP 4 TOPIC: CONFLICT
Cộng hòa xã hội chủ nghĩa Việt Nam
Độc lập – Tự do – Hạnh Phúc
BIÊN BẢN HỌP NHÓM LẦN I
LỚP
Môn: “Tiếng Anh”
I. Thời gian, địa điểm:
1. Thời gian:
2. Địa điểm: Sân thư viện trường Đại Học Thương Mại
II. Nội dung:
Gặp mặt thành viên
Bàn bạc trao đổi về đề tài
Lập giàn ý cho đề tài
Phân công công việc
III. Bảng phân công công việc:
Thư kí Nhóm Trưởng
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GROUP 4 TOPIC: CONFLICT
GROUP 4
THE TABLE OF EVALUATION
NUMBER NAME THE
COMPLETIO
N TIME
THE
RESULT
S
THE
SCORE
1
2
3
4
5
6
7
8 Leader
9
Leader Secretary
(Signed) (Signed)
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GROUP 4 TOPIC: CONFLICT
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CONFLICT
PREAMBLE:
In our daily life, there's always dispute about some matters which cannot reach the
conclusion,Cannot differentiate between right and wrong,Depending on the level,
dispute may make a contradiction. In case that dispute is really critical, it may
make a conflict. .
And today our team are going to analysis clearlier than a small corner of the
conflict in daily life.
PART I : SITUATION
- Mrs Tham: Love… Not love… Love….Not love…
- Group: WHAT ARE YOU DOING?????
- Mrs Tham: ummmm I’m confused. I have been looking at a boy… he is
very handsome and clever. Such us Kim Tan. I am far falling in love with him.
- Mr Son: Oh my god. Are you loving ?????????
- Mrs Tham: Yes What do you think?
FORMATION OF TWO COMMENTS : NO and YES
- Mr Quan: you can't love when you were in high school
- Mrs Kim Quynh: oh! Yes love isn’t good at all.
- Mrs Son: I think so. love will affect your learning.
- Mrs Tham: But…
- Mrs San: I think that student’s love is very interesting!
- Mrs Le Phuong: I agree with her. If you love but don't affect learning that will
be beautiful memories.
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GROUP 4 TOPIC: CONFLICT
- Mrs Hoai Phuong : Yeah , that 's true . Moreover, he study well so he can help
you a lot in learning . And of course , you will not make him disappointed . You
need to more effort in the learning. That's good for you .I agree if you love him.
- Mrs Tham: Really???
- Mrs Kim Quynh dont be we are about to take the university entrance
examination. You shouldn’t let anything affect your study. You will regret if
you let him get in your studies. And you will fail in the next examination.
- Mrs San: Why do you think?
- Mr Quan: there's so many reasons why we should love Love is good, we're
motivated to learn better by loving someone But if we choose a wrong way to
love, we'll have to pay the price
- Mrs SAN: In my opinion, it will not bad if you know the right balance.
- Mrs Le Phuong: True Love will make us more uplifting, optimistic and you'll
see amazing life. Student's love is clears and beutiful, moreover, he was so
handsome anymore. so you let love
- Mrs Ha Phuong: And love will help you more motivation to study better . He
will be always with you , sharing with you the sad, happy in life . You will feel
better . Oh, it is fantastic.
- Mrs San: that’s right. if 2 people are trying to emulate, share methods to make
exercises
- Mrs Tham:…. It’s so hard for me. May I confess my affection for him?
(…. No Yes… No… Yess )
- Mrs Tham: Oh my god… Keep silent, please… As you, should we love in the
school age ? Or not? Why
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GROUP 4 TOPIC: CONFLICT
PAGE 2: MAIN CONTENT
1. REASON OF CONFLICT IN TEAMWORK
This situation is only small part of the conflict in your life as well as in the
Working Group.
In our life, small conflicts can lead to conflict. and it is inevitable in our life.
Conflict is a normal part of any healthy relationship. After all, two people can’t be
expected to agree on everything, all the time. Learning how to deal with conflict—
rather than avoiding it—is crucial. When conflict is mismanaged, it can cause great
harm to a relationship, but when handled in a respectful, positive way, conflict
provides an opportunity to strengthen the bond between two people. By learning
these skills for conflict resolution, you can keep your personal and professional
relationships strong and growing.
A lot of different things is cause of conflict, but, if we only inspect about conflict
in the daily life , we also have very much problem. As:
- Dissent, opinions among individuals
- Target isn’t consistent
- Having a abstraction from other people.
- Stress, pressure of more people.
- Communicate misleading
- The ambiguity about the scope of the powers
…… ect………
Conflict is a natural phenomenon , It is inevitable in life. If it is resolved well
A conflict is more than just a disagreement. It is a situation in which one or both
parties perceive a threat (whether or not the threat is real).
Conflicts continue to fester when ignored. Because conflicts involve perceived
threats to our well-being and survival, they stay with us until we face and resolve
them.
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GROUP 4 TOPIC: CONFLICT
2. RESOLVE CONFLICT IN WORK GROUP:
Conflicts trigger strong emotions. If you aren’t comfortable with your emotions or
able to manage them in times of stress, you won’t be able to resolve conflict
successfully.
Conflicts are an opportunity for growth. When you’re able to resolve conflict in a
relationship, it builds trust. You can feel secure knowing your relationship can
survive challenges and disagreements.
The ability to successfully resolve conflict depends on your ability to:
- Manage stress quickly while remaining alert and calm. By staying calm, you
can accurately read and interpret verbal and nonverbal communication.
- Control your emotions and behavior. When you’re in control of your emotions,
you can communicate your needs without threatening, frightening, or punishing
others.
- Pay attention to the feelings being expressed as well as the spoken words of
others.
- Be aware of and respectful of differences. By avoiding disrespectful words and
actions, you can almost always resolve a problem faster.
- Humor, judiciously used, can effectively defuse conflict
3. TIPS FOR MANAGING AND RESOLVING CONFLICT
IN TEAMWORK
- Listen for what is felt as well as said. When we listen we connect more deeply
to our own needs and emotions, and to those of other people. Listening also
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GROUP 4 TOPIC: CONFLICT
strengthens us, informs us, and makes it easier for others to hear us when it's
our turn to speak.
- Make conflict resolution the priority rather than winning or "being right."
Maintaining and strengthening the relationship, rather than “winning” the
argument, should always be your first priority. Be respectful of the other person
and his or her viewpoint.
- Focus on the present. If you’re holding on to grudges based on past
resentments, your ability to see the reality of the current situation will be
impaired. Rather than looking to the past and assigning blame, focus on what
you can do in the here-and-now to solve the problem.
- Pick your battles. Conflicts can be draining, so it’s important to consider
whether the issue is really worthy of your time and energy. Maybe you don't
want to surrender a parking space if you’ve been circling for 15 minutes, but if
there are dozens of empty spots, arguing over a single space isn’t worth it.
- Be willing to forgive. Resolving conflict is impossible if you’re unwilling or
unable to forgive. Resolution lies in releasing the urge to punish, which can
never compensate for our losses and only adds to our injury by further depleting
and draining our lives.
- Know when to let something go. If you can’t come to an agreement, agree to
disagree. It takes two people to keep an argument going. If a conflict is going
nowhere, you can choose to disengage and move on.
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ENGLISH- 1.3
GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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ENGLISH- 1.3
GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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ENGLISH- 1.3
GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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ENGLISH- 1.3
GROUP 4 TOPIC: CONFLICT
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GROUP 4 TOPIC: CONFLICT
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ENGLISH- 1.3
GROUP 4 TOPIC: CONFLICT
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