ĐỀ VÀ ĐÁP ÁN ĐỀ SỐ 4 TOIC TRƯỜNG ĐẠI HỌC HỒNG ĐỨC

Trờng ĐH Hồng Đức
Năm học
THI TOEIC
Môn thi: c hiu
Dùng cho: Các lớp ĐH và CĐ khối không chuyên ngữ
Thời gian: 75 phút
READING TEST 4
In the Reading Test, you will read a variety of text and answer several different types of
reading comprehension questions. The entire Reading Test will last 75 minutes. There are
three parts, and directions are given for each part. You are encouraged to answer as many
questions as possible within the time allowed.
PART I
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the sentence.
Then mark the letter (A), (B), (C) or (D) on your answer sheet.
1, The price of petrol has again.
(A) raised (B) risen (C) escalated (D) ascended
2, A newsletter is sent out every ten days to all the staff so that they receive a regular on
recent appointments.
(A) update (B) dating (C) dates (D) dated
3, Whenever a member of staff makes a claim for travel expenses, they have to provide a
account of their journeys.
(A) detailed (B) dedicated (C) descriptive (D) described
4, If ever you find you have an unexpected expense, you can always some money from
your savings.
(A) extract (B) exit (C) withhold (D) withdraw
5, After their house had been , they decided to sell it and buy a bigger one.
(A) valued (B) priced (C) cost (D) prized
6, Interest are at their lowest level since the 1950's.
(A) figures (B) rates (C) numbers (D) standards
7, Please send my to the meeting as I shan't be able to attend.

(A) apologies (B) apologize (C) apologized (D) apologizing
8, Could you tell me please how I am from the town centre?
(A) near (B) far (C) close (D) away
9, I'm obviously not getting anywhere with my complaint please let me talk to someone to
you.
(A) older (B) above (C) over (D) senior
10, In all honesty if I said that everything was all right, I'd simply be .
(A) lying (B) laying (C) loading (D) letting
11, I would love to meet you half way but I'm afraid I can't because with me it's a matter of .
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(A) principal (B) principles (C) principally (D) principle
12, Never up. That's a good philosophy.
(A) give (B) do (C) take (D) try
13, How stupid can I get! I …. my keys in the door overnight.
(A) forgot (B) left (C) traced (D) deserted
14, Well blow me down! I just can't believe I've actually …. my exam.
(A) succeeded (B) caught (C) passed (D) tackled
15, My insurance does not me if I commit suicide.
(A) collect (B) cover (C) console (D) contribute
16, One of the most successful tools in your organisation is that of good because everybody
knows what's going on.
(A) communication (B) concentration (C) contemplation (D) consideration
17, They were so impressed with the way she reacted to their questions that they didn't to
offer her the job.
(A) delay (B) waiver (C) hesitate (D) dither
18, Just as we were about to leave the restaurant, the waiter came running up to apologize
there had been a in the bill.
(A) error (B) trip (C) mistake (D) damage
19, Describe how you would describe in five years' time.
(A) you (B) your (C) yours (D) yourself

20, In London in any underground station it is the law to smoke.
(A) by (B) for (C) through (D) against
21, I had the washing machine fitted by a plumber but he was unable to make the thing
work.
(A) renowned (B) remarkable (C) reputable (D) respectable
22, If I do not hear from you by the end of this week I shall be forced to legal advice.
(A) search (B) find (C) look (D) seek
23, This machine is obviously useless and if I were you I'd get your money
(A) back (B) again (C) return (D) up
24, I'm afraid this cheque will be of no value until you have put your …. on it.
(A) signature (B) signs (C) signing (D) signed
25, There is quite a heavy financial attached to any action that involves late payment of
taxes.
(A) punishment (B) pain (C) penalty (D) restriction
26, Our project team tried hard to think all the possible alternatives before making a
decision.
(A) of (B) at (C) by (D) as
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27, The only way you can hope to the level of your pay is to take on greater responsibility.
(A) rise (B) raise (C) arise (D) raze
28, The company is busy trying to the problems arising from the sudden drop in sales of
their cosmetic products.
(A) answer (B) solve (C) discover (D) dissolve
29, Since 1993 or if you like within the last , there have been many products that have failed
because of poor marketing.
(A) period (B) decade (C) scale (D) time
30, You have a to the public to ensure your toy products are suitable for children to play
with.
(A) responsibility (B) concern (C) attitude (D) behaviour
31, Before these articles leave the factory to be forwarded to the retailer, each one is

thoroughly
(A) seen (B) looked at (C) appraised (D) inspected
32, He is in a terrible rush to complete his tax returns by Tuesday otherwise he won't be able to
reach the .
(A) dead end (B) deadline (C) dead date (D) dead stop
33, I have great for them at this time because I have had a similar experience.
(A) sincerity (B) sympathy (C) sorrow (D) sadness
34, To be perfectly honest with you I think that this is the best test I've ever taken in my
entire
(A) life (B) days (C) duration (D) stay
35, No matter how you are, I won't change my mind.
(A) perceptive (B) perverse (C) pernicious (D) persuasive
36, I have no choice really but to turn your recent proposal because it is completely
unworkable.
(A) off (B) over (C) down (D) across
37, Great to see you again. I haven't seen you ages.
(A) by (B) from (C) of (D) for
38, I'm warning you. I can take just that much and more.
(A) any (B) no (C) some (D) enough
39, I must be because it's all too good to be true.
(A) thinking (B) dreaming (C) sleeping (D) dozing
40, Thank you so much for helping me. I really it.
(A) accept (B) agree (C) appreciate (D) deserve
3
PART II
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences.
Four answer choices are given below each of the sentences. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 41-43 refers to the following passage
Sid's Stationery

2 Smythe St, Toronto, Canada M1B 5T6
Tel: (416) 295-1725 begin_of_the_skype_highlighting (416) 295-
1725 end_of_the_skype_highlighting
December 1st, 20
Kerry Michaels
1 Stevens Rd.
Scarborough, Ontario, Canada M1E 4H7
Dear Ms. Michaels:
Holiday Sale
Seasons Greetings. As a ___41____ customer, we wanted you to be among the first to know
about our upcoming holiday sale. All craft paper, specialty printer paper, and decorative
envelopes will be reduced by 50% for the month of December.
41, (A) value (B) valued (C) valid (D) validate
As per tradition at Sid's Stationery, we will be having a Christmas raffle. This year the grand
prize is a 2-night stay for two at the Meridian Inn ___42____ Toronto Island. The winner will
receive a free double occupancy stay in the penthouse suite as well as a free dinner on the
moonlit patio.
42, (A) through (B) on (C) over (D) at
Money from ticket sales will be ___43____ to The Family Foundation, a local organization
that provides food and clothing to those who need it most this Christmas.
43, (A) purchased (B) donated (C) funded (D) collected
We look forward to seeing you this Christmas season.
Yours truly,
Sid and Sandy Chester
4
Questions 44-46 refers to the following passage
DISCOUNT SHOE EMPORIUM
MEMORANDUM
TO: Sales Staff
FROM: Management B.K.

DATE: OCTOBER 9th, 20
SUBJECT: FLYER MISPRINT
Please be aware that there was a misprint in an advertisement for our store in this week's local
free press. The ad states that on Saturday all men's formal footwear is on for 55% percent off
rather ___44____ 15% off.
44, (A) that (B) than (C) then (D) they're
If customers come in and ask about this sale, please ___45____ and explain the printing error.
Offer them an additional 5% off coupon to thank them for coming into our store. The coupon
can be given out even if the customer decides not to purchase any shoes.
45, (A) apologize (B) compromise (C) categorize (D) analyze
Please call a manager to the sales floor ___46____ you encounter any customers who have the
ad with them and demand to receive the 55% discount. These cases will be handled on an
individual basis.
46. (A) because (B) whether (C) if (D) before
Thank you.
B.K.
Questions 47- 49 refer to the following passage:
Memorandum
To: Supervisors
From: Judy Linquiest, Human Resource Manager
Sub: Probation periods
As of January 1st all new ___47___ will be subject to a 3 month probationary period.
47, (A) employees (B) employee (C) employ (D) employs
Medical, holiday, and flextime benefits will not ___48__to new staff members until the full 3
48, (A) make (B) apply (C) design (D) conduct
months have expired. After the three months have been completed, please contact your
employees and inform them that their probationary period has ended. The HR department will
contact you ___49__ email 2 days in advance to remind you of the date.
49, (A) in (B) on (C) with (D) by
Thank you for your cooperation.

5
Questions 50- 52 refer to the following passage:
6
FREE
SUNGLASSES
AND CASE
Purchase a 12 __50__ subscription to Vacation the Nation today and receive a free pair of
Purchase a 12 __50__ subscription to Vacation the Nation today and receive a free pair of
50, (A) months (B) month (C) monthly (D) a month
Sunnies Sunglasses with your very own soft leather case.* To get your free Sunnies __51__
these 3 easy steps.
51, (A) get (B) do (C) answer (D) follow
1. Purchase a copy of Vacation the Nation, New York's #1 Travel magazine.
2. Fill out the application card (found in the center of the magazine)
3. Mail the card and $21. 95 US to the address provided
*This is a limited time offer only. Application and funds must be received no later than Dec 1st
2004. Canadian residents should add $3 US for ___52___. Offer not available for residents
outside of North America.
52, (A) receiving (B) shipping (C) making (D) offering
PART III
Directions: In this part, you will read a selection of texts, such as magazine and newspaper,
articles, letters, and advertisements. Each text is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 53 through 56 refer to the following report.
People are buying more cell phones. The country’s largest cell phone company, Phonecom,
reported its sales numbers yesterday. This year it has sold 38% more cell phone than it did last
year. It has sold 25% of its phones to government offices, 40% to private companies, and 35%
to individuals for personal use.
53, What does this report tell us?
(A) Government offices bought fewer cell phones last year.

(B) Cell phones are more expensive this year than last year.
(C) A phone company has sold 38,000 phones this year.
(D) This year people bought more cell phones than last year.
54, What is Phonecom?
(A) A large cell phone company
(B) A government office
(C) A marketing company
(D) A telephone store
55, Which group has bought the most cell phones?
(A) Government offices
(B) Private companies
(C) Individuals
(D) Phone companies
56, The word “reported” in line 2 is closest in meaning to
(A) stood by
(B) increased
(C) denied
(D) announced
Questions 57 through 58 refer to the following advertisement.
Glenville
7400 sp. ft. residential lot for sale
The city of Glenville is selling houses, buildings, and lots seized by the city for nonpayment
of taxes. These properties will be sold by local real estate brokers. The first such property to
be sold, a residential lot, will be offered by John Michaels of the Glenville Leasing and Land
Sales Company. 478-555-1253, ext. 5
57, What is the advertisement offering?
(A) A house for sale
(B) An apartment building for rent
(C) An office for lease
(D) A piece of land for sale

58, Who is John Michaels?
(A) The owner of the property
(B) A real estate agent
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(C) A stockbroker
(D) The city comptroller
Questions 59 through 62 refer to the following announcement.
Notice of Fare Increase and Bus Schedule Changes
Due to city budget cuts, the following changes will be made to the city bus services, effective
April 1.
Fares on all city buses will be increased from $1.25 to $1.50
Bus schedule changes will be made as follows:
• The #36 bus route from downtown to the airport will run every thirty minutes instead
of every 20 minutes.
• The #5 bus route from downtown to City Park will run every 35 minutes instead of
every 25 minutes.
• The #16 bus route from the University to the Outer City Shopping Mall will run once
every hour instead of every 40 minutes.
There will be no bus service after 10:00 P.M. on weeknights and after 11:30 P.M. on Friday
and Saturday nights.
59, Why will the bus schedules change?
(A) The city does not have enough money.
(B) There are not enough people to ride the buses.
(C) People don’t like to take the bus at night.
(D) The buses are too slow.
60, The word “budget” in paragraph 1, line 1, is closest in meaning to
(A) rental
(B) transportation
(C) financial plan
(D) route

61, After April 1, how often will the bus to City Park run?
(A) Every 5 minutes
(B) Every 25 minutes
(C) Every 35 minutes
(D) Every hour
62, What will happen to bus fares?
(A) They will be higher on all buses.
(B) The will be lower on all buses.
(C) They will stay the same on some buses.
(D) They will be higher on some buses.
8
Questions 63 through 65 refer to the following sign.
Recycling instructions
Please separate your trash into the following bins.
Glass and plastic go in the large blue bin. Paper and cardboard products go in the yellow bin.
Aluminum cans go in the purple bin, but all other metals go in the red bin. Food waste should
be put in the green bin.
Thank you for your cooperation,
Scherk Property Management
63, Where should you put cola bottles?
(A) In the blue bin
(B) In the yellow bin
(C) In the red bin
(D) In the green bin
64, Which of the following would you put in the yellow bin?
(A) Old shoes
(B) Food
(C) Magazines
(D) A broken TV
65, Which of the following can NOT be put in the green bin?

(A) Newspapers
(B) A leftover sandwich
(C) Orange peel
(D) Rice
Questions 66 through 69 refer to the following letter.
Bristol Motor Company
1 Gray Drive
Canberra ACT 0201
12 June
Vera Hsu, Director
Canberra Transit System
15 Central Street
Canberra ACT 0216
Dear Ms. Hsu:
I am writing to your office regarding the widening of the Centura Highway, due to begin this
year. This important roadway passes the Bristol Motor Company. Many of our 2,000
employees use the Canberra public transportation system and access the bus station located
opposite our facilities on Centura Highway.
Between the hours of 7:30 A.M. and 8:00 A.M., and 4:30 P.M and 5:30 P.M., a considerable
number of our employees cross Centura Highway as they go to and from work. To date we
have not heard of any plan to provide a traffic signal, a walkway overpass, or the services of a
traffic officer to ensure the safety of our employees. We believe that steps need to be taken to
9
reduce the possibility of accidents both during the construction phase and beyond.
I would like to arrange a meeting with you as soon as possible to discuss the above option. We
at Bristol Motor Company are willing to cooperate with your office to the fullest extent and
would appreciate your immediate attention to this matter.
Sincerely,
Jeff Hall
Assistant Vice President

Bristol Motor Company
66, Which issue is discussed in the letter?
(A) The modernization of a public transportation system
(B) The expansion of a motor company
(C) The promotion of safety awareness training
(D) The widening of a major road
67, Which group of people is Mr. Hall concerned about?
(A) Construction engineers
(B) Bus and train operators
(C) Motor company employees
(D) City traffic officers
68, What is NOT mentioned as a possible solution?
(A) Adding bus routes
(B) Hiring a traffic officer
(C) Building a walkway
(D) Installing a traffic signal
69, How can Vera Hsu assist Bristol Motors?
(A) By reducing bus fares
(B) By decreasing work hours
(C) By speeding up construction
(D) By addressing traffic concerns
Questions 70 through 73 refer to the following advertisement.
CHIEF INFORMATION OFFICER
We are one of the fastest-growing major health-care facilities in the country, with an immediate need
for a Chief Information Officer. Our CIO is responsible for all information-systems activities,
including systems analysis, management reporting, and computer functions. This person sets
information-system policies, procedures, and technical standards and acts as a liaison between
Information Services and other management departments. The ideal candidate has an advanced degree
and 7 years’ experience in health-care information systems, including at least 4 years of supervisory
experience. Programming experience is not necessary, but experience with systems conversions is

beneficial.
We offer a competitive salary and excellent benefits along with the opportunity to work in a dynamic,
growing organization. Please send resume with cover letter and salary history to:
University Medical Center
P.O. Box 1234
Dubai, UAE
ATTN: Human Resources
Phone, fax, and e-mail applications will not be processed
10
70, Who placed the advertisement?
(A) A secretarial school
(B) The Dubai chief information officer
(C) A computer company
(D) A hospital
71, Which of these is required?
(A) Programming experience
(B) Ten years of work experience
(C) Supervisory experience
(D) A medical degree
72, What must an applicant submit?
(A) An employment history
(B) An application fee
(C) Personal references
(D) Medical records
73, How should one apply?
(A) In person
(B) By fax
(C) By mail
(D) By e-mail
Questions 74 through 77 refer to the following article.

How to get accepted to Fullgate University
By Alex Hard, Fullgate University Admissions Office. It is time to start applying for
university. Some students will be successful, but other will not. If you have dreamed
of being admitted to Fullgate University, this article can show you what to do to
improve your chances of success. First, you must apply early. You must apply before
the application deadline. This is, perhaps, the most important consideration. We
receive a lot of applications from excellent students who we have to reject because
they sent us their application far too late. Make sure to apply before January 17
th
.
Fullgate University believes that after-school activities such as volunteer work, sport
participation, and employment are very important. We look for any activities that help
develop a student s character. Your grades are not the only aspect we consider.’
Finally, Fullgate University looks closely at letters of recommendation. We require at
least three letters of recommendation. These should be written by people such as
your teachers, sports club coaches, employers and the leaders of any volunteer
organizations you belong to. We suggest that you get these as soon as possible so
you can submit them with your application.
74, Who would be interested in this information?
(A) High school students
(B) Fullgate University students
(C) Volunteers
(D) School teachers
75, What is the most important thing to consider?
(A) Volunteer work
(B) Sports participation
(C) The application deadline
(D) Employment
11
76, How many letters of recommendation does the university require?

(A) Three
(B) Four
(C) Five
(D) None
77, Which of the following is NOT mentioned as someone to write a letter of
recommendation?
(A) Teacher
(B) Employer
(C) Sports coach
(D) Priest
Questions 78 through 80 refer to the following correspondence.
From: DIGICAM
Sent: Monday, April 9, 20_ 11:32 A.M.
To: Garvin Realtor
Subject: Your pictures are ready!
Dear Customer,
Thank you for using DIGICAM. Your digital photos are ready. Please pick them up
at Cherry Mall. The total cost is $28.92. If you are unhappy with your pictures,
please call us at 354-555-4756. Enjoy your photos.
Sincerely,
The DIGICAM photo team
78, What type of correspondence is this?
(A) A cover letter
(B) An e-mail
(C) A memo
(D) A fax
79, What is the reason for this correspondence?
(A) There is a job opening at Digicam
(B) Some photos are ready
(C) The client forgot to pay

(D) The customer was unhappy
80, What should customers who do not like their photos do?
(A) Call Cherry Mall
(B) Return their photos
(C) Ask for a refund
(D) Call Digicam
12
Questions 81 through 85 refer to the following notice and text message.
We are sorry to report that Mr. Smith is sick today. Because of Mr. Smith's illness, his
classes scheduled for today will be canceled: Beginning English, Advanced English,
English Listening, and English Reading. Mr. Smith and the English department apologize for
any inconvenience Mr. Smith's absence creates. Mr. Smith will be back tomorrow. Each
student is responsible for reading the next chapter in his or her textbook. Please join us in
wishing Mr. Smith a quick recovery.
Hey Jo! Did you see the notice? Mr Smith is sick, so we've no class today. I'm so
happy. I forgot to do my homework. Now I have an extra day. Let's talk about Jessie's party
during class time, don’t want to read a boring book. Send me a reply! Sally.
81, How many classes does Mr. Smith normally teach?
(A) Two (B) Three
(C) Four (D) Five
82, When will Mr. Smith be back?
(A) Today (B) Tomorrow
(C) The day after tomorrow (D) Next week
83, What should Mr. Smith's students do?
(A) They should come back next week.
(B) They should read the newspaper.
(C) They should buy their textbooks.
(D) They should read a chapter.
84, What will Sally probably do during class today?
(A) Write an essay (B) Chat with her friend

(C) Read a book (D) Take a nap
85, Why Mr. Smith is absent today?
(A) He is ill (B) He is busy
(C) He is travelling (D) He is staying in another hotel
13
Questions 86 through 90 refer to the following advertisement and memo.
World Travel Co. - SPECIAL PRICES!
Ever wanted to see the Eiffel Tower? Walk along the Thames? Shop in Seoul? Now you can with
our summer deals!
From May 15
,h
- June 30
th
only
Tokyo $699
Seoul $679
Rome $499
London $299
Paris $350
Book now for your summer vacation. Great deals on tours and flights. Our well-trained
agents can help you with all your travel needs!
Tax and other fees not included in price. To book online, go to www.wtc.com.
Memo
To: All agents
From: Head office
Re: New advertisement
Date: March 30
th
Here are our special offers for the early summer period. Please put this poster in
your store window. We will pay $10 commission for every customer who buys one of

our summer deals. Let's try to break last year's sales record.
Good luck!
86, What is the most expensive trip?
(A) Tokyo
(B) Seoul
(C) Rome
(D) London
87, George has $300. Where can he go?
(A) Seoul
(B) Rome
(C) London
(D) Paris
88, On which date are special prices NOT available?
(A) May 16
th
(B) May 30th
(C) July 30
th
(D) June 1
st
89, What will World Travel Co. give an agent who sells summer deals to twenty customers?
14
(A) $10
(B) $20
(C) $200
(D) Nothing
90, How much does it cost to go to Paris?
(A) $350
(B) $230
(C) 280

(D) 350
15
Questions 91 through 95 refer to the following memo and invoice.
To: Caleb Bevan
CC: Anthony Palmer
From: Ryan S.
Re: Purchase order
Date: March 10, 2006
Caleb,
MEMO
I’d like you to sort out this purchase order that was prepared by Andrew Garcia before he left.
We've been having a hard time collecting payment on this, and I was hoping you could look into
it. The bill was made out to a Mike Wallace at Blue Raven Construction, and the shipment was
addressed to a Jeb Evans in the Purchasing Department. This was the first order we've received
from Blue Raven, and they have yet to settle the invoice. Andrew wasn't able to locate either
individual when he called, and unfortunately, he got very sick before he could really follow things
up. Try to talk to someone who works in the finance or accounts department, or anyone who deals
with paying bills there. Let them know we'll be taking legal action if they don't pay up by April 1".
You can talk to Anthony Palmer in the legal department if you have any questions - he knows all
about the matter.
Thanks.
16
91, What is the problem mentioned in the memo?
(A) Staff shortages
(B) Non-payment of bills
(C) Embezzlement by staff
(D) Shortage of supplies
92, Who ordered supplies?
(A) Blue Raven Construction
(B) L & K Office Supply

(C) Jeb Evans, purchasing department
(D) Andrew Garcia
93, Why does Andrew Garcia no longer work
for L & K Office Supply?
(A) He falsified orders.
(B) He was fired for tardiness.
(C) He is on sick leave.
(D) He changed jobs.
94, How many units were ordered?
(A) 23
(B) 3
(C) 15
(D) 4
95, Why was $47.55 added to the subtotal?
(A) For taxes
(B) Because L & K is operating at a deficit
(C) For mailing and packing charges
(D) Because the items are not on sale

17
Questions 96 through 100 refer to the following letters.
1802 Green Ln Apt #307
Woolwich, ME 04579
October 24,2006
Eden Mail Order
PO Box 34
New London, CT 06320
Dear Sirs,
I recently ordered several items from the Eden Mail Order Fall catalog. This is the first time that I have used your
services. Although one of my acquaintances warned me that she had experienced problems with your company, I put it

down to her bad luck, and, attracted by the designs of your products, placed an order of my own using the order form
enclosed with the catalog.
As a first-time customer, I was entitled to free delivery on orders of over $50.1 easily qualified for this, but on
receiving my credit card statement, I discovered I had been charged $20 for delivery. Despite three phone calls to your
customer service agents, this has yet to be rectified. Next, of the five items which I ordered, three were the wrong
color, and four were the wrong size. Again, despite several phone calls, I am still waiting for replacements.
I am willing to give Eden one more chance, but if these problems have not been resolved before the end of
the month, I will be demanding a refund and will be informing the Better Business Bureau.
Sincerely,
Sarah Martin
Bringing the Best to Your Doorstep
Eden Mail Order
POBox34
New London, CT 06320
November 1
st

Sarah Martin
1802 Green Ln Apt #307
Woolwich, ME 04579
Dear Ms. Martin,
On behalf of Eden Mail Order, I offer our sincerest apologies for all the trouble you have had with your
order. As you may know, Eden is a new business, and while this does not excuse incompetence, we have had a lot of
problems and have made a lot of mistakes due to our lack of experience. We have now changed our supplier and as
of next week, will be using the services of a different delivery company. We hope that this will eliminate errors of
the kind you experienced.
I have contacted your credit card company to remove the delivery charges, and I am confident that you will
have your complete order within the next two days. To thank you for your patience and understanding, please find
enclosed a $50 gift voucher, redeemable for items in any of our catalogs.
Again, I apologize for any inconvenience which you may have suffered.

Sincerely,
Laura French
18
96, Why did Sarah Martin write to Eden Mail Order?
(A) To place an order
(B) To enquire about delivery charges
(C) To complain about poor service
(D) To request a catalog
97, Why did Sarah ignore warnings about Eden Mail Order?
(A) She didn't understand them.
(A) She didn't think she would have any problems.
(B) She thought her friend was talking about a different company.
(B) She likes to take risks.
98, What should Sarah have received as a first time customer?
(A) A free gift
(B) A $50 gift voucher
(C) Free delivery
(D) Interest-free credit
99, According to Laura French, why were there so many problems?
(A) They are a young, inexperienced company.
(A) They didn't have a supplier.
(B) They suffered a computer glitch.
(B) They lost their customer address database.
100, Why did Laura French send Sarah Martin a $50 voucher?
(A) As a reward for her loyalty
(B) To compensate her for the inconvenience she suffered
(C) Because she was overcharged for the items she ordered
(D) To thank her for recommending Eden to her friends
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Trờng ĐH Hồng Đức

Năm học
P N THI TOEIC
Môn thi: c hiu
Dùng cho: Các lớp ĐH và CĐ khối không chuyên ngữ
P N S 4
PART I
1,B 2,A 3,A 4,D 5,A 6,B 7,A 8,B 9,D 10,A
11,B 12,A 13,B 14,C 15,B 16,A 17,C 18,C 19,D 20,D
21,C 22,D 23,A 24,A 25,C 26,A 27,B 28,B 29,B 30,A
31,D 32,B 33,B 34,A 35,D 36,C 37,D 38,B 39,B 40,C
PART II
41,B 42,B 43,B 44,B 45,A 46,C 47,A 48,B 49,D 50,B
51,D 52,B
PART III
53,D 54,A 55,B 56,D 57,D 58,B 59,A 60,C 61,C 62,A
63,A 64,C 65,A 66,D 67,C 68,A 69,D 70,D 71,C 72,A
73,C 74,A 75,C 76,A 77,D 78,B 79,B 80,D
81, C 82, B 83, D 84, B 85, A 86, A 87, C 88,C 89, C 90, A
91,B 92,A 93,C 94,A 95,C 96, C 97, B 98, C 99, A 100, B
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