Ngân hàng câu hỏi trắc nghiệm market leader upper intermediate

UNIT 1
1. Good communicators really to people and take in what is said. A/7/ly
thuyet
a. listen
b. explain
c. engage
d. clarify
2. They maintain eye contract and have a relaxed body language, but they
seldom and stop people talking. A/7/ly thuyet
a. confuse
b. explain
c. interrupt
d. ramble
3. If they don’t understand and want to something they wait for a suitable
opportunity. A/7/ly thuyet
a. digress
b. explain
c. engage
d. clarify
4. When speaking, effective communicators are good at giving information. They do
not their listener. A/7/ly thuyet
a. ramble
b. Confuse
c. clarify
d. explain
5. They make their points clearly. They will avoid technical terms, abbreviations or
argon. If they do need to use unfamiliar terminology they .by giving an
easy to understand example. A/7/ly thuyet
a. digress
b. confuse
c. explain

d. interrupt
6. Furthermore, although they may and leave the main point to give
additional information and details where appropriate, they will not ramble and lose
sight of their main message. A/7/ly thuyet
a. digress
b. interrupt
c. explain
d. clarify
7. Furthermore, although they may digress and leave the main point to give
additional information and details where appropriate, they will not and lose
sight of their main message. A/7/ly thuyet
a. interrupt
b. clarify
c. engage
d. ramble
8. Really effective communicators who have the abillity to with colleagues,
employees, customers and suppliers are a valuable asset for any business. A/7/ly
thuyet
a. confuse
b. clarify
c. engage
d. interrupt
9. What does not form a word partnership : waste ? A/7/ly thuyet
a. time
b. resources
c. information
10. What does not form a word partnership: face ? A/7/ly thuyet
a. trouble
b. problems
c. difficulties

11. What does not form a word partnership: duplicate ? A/7/ly thuyet
a. information
b. time
c. work
12. What does not form a word partnership: install ? A/7/ly thuyet
a. systems
b. factories
c. equipment
13. What does not form a word partnership: save ? A/7/ly thuyet
a. money
b. time
c. experience
14. What does not form a word partnership: develop ? A/7/ly thuyet
a. truth
b. loyalty
c. motivation
15. What does not form a word partnership: share ? A/7/ly thuyet
a. support
b. information
c. ideas
16. What does not form a word partnership: allocate ? A/7/ly thuyet
a. time
b. ideas
c. resources
17. What does not form a word partnership: interrupt ? A/7/ly thuyet
a. e-mails
b. conversations
c. meetings
18. Good presenters rarely ramble. They usually try to be as as possible.
A/4/Bai Tap

a. Inarticulate
b. Hesitant
c. Succinct
19. Her arguments were so that we all agreed to her proposal. A/4/Bai Tap
a. fluent
b. extrovert
c. persuasive
20. The audience were very and carried him through his difficult
presentation. A/4/Bai Tap
a. responsive
b. eloquent
c. coherent
21. She is a very person. She alway keeps her attention fixed on what she
wants to achieve. A/4/Bai Tap
a. sensitive
b. focused
c. fluent
22. He never says what he thinks or shows what he feels. How can anybody be
so ? A/4/Bai Tap
a. rambling
b. fluent
c. reserved
23. Everybody seems so here. They behave and speak freely, and do not
really care what other people think. A/4/Bai Tap
a. incoherent
b. articulate
c. uninhibited
24. We know that not all politicians are some of them even use an autocue.
A/4/Bai Tap
a. eloquent

b. inhibited
c. hesitant
25. They sent us very long reply with the detail. But to put it in a , that’s it,
we’ve won the contract! A/5/Baitap
a. bush
b. nutshell
c. end
d. stick
26. I wish my boss would stop beating about the and tell me clearly whether or
not I stand a chance of being promoted soon. A/5/Baitap
a. bush
b. nutshell
c. end
d. stick
27. She expect profit figures and I was going on bout sales figures. Once again, we
were just talking at cross A/5/Baitap
a. nutshell
b. bush
c. purposes
d. stick
28. Not official yet, but it seems we’re going to relocate. Just heard it on the
A/5/Baitap
a. grapevine
b. stick
c. end
d. nutshell
29. If you think you can give a good presentation just because you know your subject
inside out, well, I’m afraid you’ve got the wrong end of the
A/5/Baitap
a. nutshell

b. grapevine
c. stick
d. purposes
30. This is a very badly written report. I just can’t make or of it.
A/5/Baitap
a. head /tial
b. head / tail
c. head / teal
d. head / teaf

UNIT 2
31. Because of tight…………… company profits could not be taken out of the
country. A/LYTHUYET/15
a. buying habits
b. monetary regulations
c. economic situation
d. politial stability
32. Red tape and other examples of …………….hinder a company’s entry into a
market. A/LYTHUYET/15
a. buying habits
b. government bureaucracy
c. economic situation
d. income distribution
33. The country is attractive to exporters because it has enjoyed………….for the last
50 years. A/LYTHUYET/15
a. economic situation
b. buying habits
c. income distribution
d. political stability
34. The purchasing behaviour of consumers can be described as their…………

A/LYTHUYET/15
a. economic situation
b. buying habits
c. income distribution
d. buying habits
35. The…………… is improving leading to a rise in employment. A/LYTHUYET/15
a. economic situation
b. buying habits
c. income distribution
d. political stability
36. ………………… is a term used by economists to describe how wealth is shared
in a country. A/LYTHUYET/15
a. economic situation
b. buying habits
c. income distribution
d. political stability
37. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15
a. growing market
b. developing market
c. expanding market
d. declining market
38. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15
a. questionaire
b. focus group
c. promotion
d. survey
39. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15

a. internetional market
b. overseas market
c. domestic market
d. worldwide market
40. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15
a. lauch a product
b. withdraw a product
c. bring out a product
d. introduce a product
41. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15
a. slogan
b. free sample
c. discount
d. special offer
42. Look at the words and phrases below: Underline the odd one out.
C/LYTHUYET/15
a. retailer
b. distributor
c. wholesaler
d. manufacturer
43. The most important decisions for international marketing are probably those of
product and variety reduction. A/BAITAP/08
a. position
b. standardisation
c. target
d. design
44. In internetional marketing, it is necessary to meet individual national
requirements, in particular where goods are concerned. A/BAITAP/08

a. position
b. shopping
c. C.design
d. consumer
45. In order to secure a advantage, companies will try to make their products
and services stand out from their competitors. A/BAITAP/08
a. behaviour
b. standardisation
c. competitive
d. mission
46. It is extremely important for marketers to understand the buying of
existing and potential customers. A/BAITAP/08
a. shopping
b. target
c. behaviour
d. competitive
47. A statement is a short written statement made by an organisation,
intended to communicate its aims to customers, employees and shareholders.
A/BAITAP/08
a. behaviour
b. competitive
c. mix
d. mission
48. A good product is one which satisfies the needs of the customer and makes
a product eye-catch in the marketplace
a. position
b. design
c. mission
d. consumer
49. In most of our cities there are numerous malls, which offer the customer

free parking and where all the major retail brands can be purchased under one
roof. A/BAITAP/08
a. design
b. consumer
c. shopping
d. target
50. The main elements of the marketing are product, price, promotion and
place. A/BAITAP/08
a. target
b. mix
c. position
d. shopping
51. Marketers sometimes focus on particular segments of a given overall market. This
process is known as ‘ marketing’. A/BAITAP/08
a. mission
b. design
c. mix
d. target

1 marketing campaign/budget/leader/strategy
2 market research/survey/check/sector
3 product market/range/features/manager
4 advertising campaign/ exchange/egency/ slogan
5 brand awareness/loyalty/image/contract
6 sales figures/conditions/forecast/ targets
7 price promotion/rise/product/range

UNIT 3
52. Sales staff who are impolite to customers ……………….the reputation of a
company. B/LYTHUYET/23

a. disrupt
b. damage
c. demage
d. dasrupt
53. We are planning to …………branch offices in Singapore. B/LYTHUYET/23
a. promote
b. establish
c. found
d. locate
54. Our image has been…………… by poor after-sales service.
a. fortered
b. undermined
c. promote
d. establish
55. Thanks to a new communications system, we are……………… relations with
suppliers. B/LYTHUYET/23
a. souring
b. improving
c. impolite
d. gain
56. A strike at our factory ………………… production for several weeks.
B/LYTHUYET/23
a. resumed
b. disrupted
c. venture
d. advertising
57. We could not agree on several points so we ……………… talks regarding a joint
venture. B/LYTHUYET/23
a. broke off
b. cut off

c. campaign
d. gain
58. The success of our new product launch was……………………by an
unimaginative advertising campaign. B/LYTHUYET/23
a. resumed
b. jeopardised
c. regarding
d. merging
59. In order to gain market share in China, we are ……………… a sales network
there. B/LYTHUYET/23
a. founding
b. building up
c. cutting off
d. getting down
60. Relations between the two countries have been………………by official visits and
trade delegations. B/LYTHUYET/23
a. endangered
b. fostered
c. network
d. campaign
61. Relations between them are rather……… They don’t seem to like or trust each
other. B/BAITAP/12
a. amicable
b. cordial
c. strained
62. Their continual interventions……………. The whole meeting. B/BAITAP/12
a. corrupted
b. broke off
c. disrupted
63. Their working relationship was often…………, with lots of angry argument and

criticism. B/BAITAP/12
a. stormy
b. cool
c. close
64. They may be our competitors, but we want to stay………. good terms with them.
B/BAITAP/12
a. in
b. on
c. over
65. If you want to do business with someone, first you should try to………….a
rapport. B/BAITAP/12
a. improve
b. establish
c. promote
UNIT 4
66. Is always making money and increasing it…………………. (D/LYTHUYET/30)
A. customer B.brand C.profit D.headquarters
67. Is often the market……………… (D/LYTHUYET/30)
A.leader B.customer C.brand D.profit
68. Is moving forward and interested in……………… (D/LYTHUYET/30)
A.Wordforce B.subsidiaries C.people D.innovation
69. Has a motivated……………… (D/LYTHUYET/30)
A.workforce B.subsidiaries C.people D.innovation
70. Has a loyal …………………. base. (D/LYTHUYET/30)
A.customer B.brand C.profit D.headquarters
71. Has a world-famous …………….and an instantly recognised logo.
(D/LYTHUYET/30)
A.customer B.brand C.profit D.headquarters
72. Issues …………… which are worth millions on the stock market.
(D/LYTHUYET/30)

A.subsidiaries B.people C.innovation D.share
73. Has its …………………. in a prestigious location. (D/LYTHUYET/30)
A.customer B.brand C.profit D.headquarters
74. Has branches and ……………all over the world. (D/LYTHUYET/30)
A.subsidiaries B.people C.innovation D.share
75. Treats its employees well and is ……………… orientated. (D/LYTHUYET/30)
A.subsidiaries B.people C.innovation D.share
76. Several sales staff ……………… last year and didn’t meet their targets.
(C/LYTHUYET/34)
a. underperformed
b. co-authors
c. re-launch
d. over-estimated

77. Smith and Turner were the two ……………. of the report. (C/LYTHUYET/34)
a. underperformed
b. co-authors
c. re-launch
d. over-estimated
78. We will ………… our product as soon as we have finished the modification.
(C/LYTHUYET/34)
a. re-launch
b. mis-managed
c. over-estimated
d. underperformed
79. We ……………… the number of people who would buy our product in Asia.
(C/LYTHUYET/34)
a. re-launch
b. mis-managed
c. over-estimated

d. underperformed
80. Because the company has been mis-managed for years we are close to
bankkruptcy. (C/LYTHUYET/34)
a. re-launch
b. mis-managed
c. mis-managed
d. underperformed
81. They had to out-bid their rivals to take over the company. (C/LYTHUYET/34)
a. mis-managed
b. mis-managed
c. underperformed
d. out-bid
82. Our ………… factory has state-of-the-art machinery. (C/LYTHUYET/34)
a. ultra-modern
b. out-bid
c. ex-boss
d. de-nationalised
83. My …………… was impossible to work with so I left the company.
(C/LYTHUYET/34)
a. ultra-modern
b. out-bid
c. ex-boss
d. de-nationalised
84. Many state companies in Eastern Europe are being
……………….(C/LYTHUYET/34)
a. ultra-modern
b. out-bid
c. ex-boss
d. de-nationalised
85. In the late 1990s, many countries witnessed a sharp economic …………… turn.

(A/BAITAP/16)
a. excellent
b. down
c. performed
d. ultra -efficient
86. The profit figures are excellent. Once again, we’ve …………… all our rivals.
(A/BAITAP/16)
a. out performed
b. mis-managed
c. mis-managed
d. underperformed
87. We design and manufacture …………….air conditioners for industrial use.
(A/BAITAP/16)
a. out performed
b. mis-managed
c. mis-managed
d. ultra –efficient
88. The ………… of PG Steel Corporation is suing for $1.5 million he says the
company owes him as a retirement payment. (A/BAITAP/16)
a. ex-president
b. mis-managed
c. mis-managed
d. ultra –efficient
89. Whether or not to…………… health care is a divisive issue. (A/BAITAP/16)
a. mis-managed
b. mis-managed
c. ultra –efficient
d. deregulate
90. Staff who never get any praise for their achievements may end up
……………….their own abilities. (A/BAITAP/16)

a. mis-managed
b. ultra –efficient
c. underating
d. deregulate
91. When two of our …………….disappeared, all the boss had to say was that they’d
left to pursue other opportunities. (A/BAITAP/16)
a. ultra –efficient
b. underating
c. deregulate
d. co-workers
92. China’s largest car manufacturer, the FAW Group, is thinking of ……………its
headquarters from Changchun to Beijing. (A/BAITAP/16)
a. relocating
b. ultra –efficient
c. underating
d. deregulate
93. Of course I can see now that Brian is an asset to our company, and I’m sorry I so
badly …………….him when started working for us. (A/BAITAP/16)
a. mixjudged
b. ultra –efficient
c. underating
d. deregulate
94. Last year we ……………… our budget by 21%, so unfortunately our budget this
year has been reduced accordingly.
a. outnumber
b. upgraded
c. underspent
d. downsize
95. In our department, men ………… women by two to one.
a. outnumber

b. upgraded
c. underspent
d. downsize
96. Why don’t you have your PC ……………… if it’s so slow?
a. outnumber
b. upgraded
c. underspent
d. downsize
97. We’ll cut our expenses and …………… our operations in order to become more
competitive on the market.
a. outnumber
b. upgraded
c. underspent
d. downsize
98. Salespeople often …………… computer software, so consumers end up with
things they don’t really need.
a. underselling
b. oversell
c. downsize
d. outnumber
99. We are looking for ways of underselling our rivals. No one will be cheaper than
us.
a. underselling
b. oversell
c. downsize
d. outnumber
100. She’s so bright-a real ……………… I’m sure she’ll be promoted again soon.
a. High flyer
b. slave driver
c. fly-by-night

101. After some teething troubles, they now have a…… … …business with a huge
turnover.
a. thriving
b. smooth
c. fruiful
102. Since she’s been appointed General Manager, the business has really…… … …
a. promoted
b. proliferated
c. prospered
103. Our new product filled a gap in the market and…… … …as soon as it was
lauched.
a. overflowed
b. put up
c. took off
104. InterMedia…… … …Erling last year to become the largest media group in the
region.
a. overtook
b. overran
c. overdrew
105. ‘Yes, invest in InterMedia. It’s definitely a company that is…… … …’
a. making up
b. going places
c. without a hitch
UNIT 5
106. Most people alike to have control over their work and therefore put
…………… near the top of their list of motivating factors. (B/LYTHUYET/39)
a. perks
b. autonomy
c. bureaucracy
d. pay

107. Dealing with …………… is a very time-consuming, demotivating problem
which affects large businesses and organisations. (B/LYTHUYET/39)
a. perks
b. autonomy
c. bureaucracy
d. appraisal
108. Overwork can lead to ……………… if not spotted early. (B/LYTHUYET/39)
a. perks
b. burnout
c. autonomy
d. appraisal
109. Many job satisfaction studies, perhaps surprisingly, have found that often
………… is not the most motivating factor. (B/LYTHUYET/39)
a. perks
b. autonomy
c. bureaucracy
d. pay
110. Offering …………… rather than a salary increase can be a way of retaining
employees in traditionally high staff turnover industries. (B/LYTHUYET/39)
a. burnout
b. autonomy
c. perks
d. pay
111. He received a very generous…………….when he left the company.
(B/LYTHUYET/39)
a. autonomy
b. burnout
c. perks
d. golden handshake
112. One way for managers to monitor and develop staff and loyalty is by using

………… interviews. (B/LYTHUYET/39)
a. appraisal
b. burnout
c. perks
d. golden handshake
1 satisfy
a) The survey showed that staff working flexible hours were more
……………….with their jobs than those working fixed hours.
b) Low pay and poor working conditions create ……………… workers.
c) Small European companies are top of job …………league tables.
2 motivate
a) What are the strongest…………….factors in people’s lives?
b) Workers become…………………if they work long hours for low pay.
c) What was your ……………… for becoming a salesperson?
3 frustrate
a) You could see the ………………building up in the workforce.
b) I find talking to him ……………because he never listens.
c) I felt so …………….with their attitude that I decided to resign.

1. a) satisfied b) dissatisfied c) satisfaction
2. a) motivating b) demotivated c) motivation
3. a) frustration b) frustrating c) frustrated

UNIT 6
113. If you about your employees’ health and safely, make sure all relevant
regulations are respected. (A/BAITAP/24)
a. gain
b. care
c. minimise
d. dicey

114. No risk, no (A/BAITAP/24)
a. gain
b. dicey
c. precarious
d. negligible
115. If activity or action is , it is dangerous or likely to fail. (A/BAITAP/24)
a. risky
b. huge
c. negligible
d. precarious
116. They say there are risks involved in investing in such a politically
unstable region. (A/BAITAP/24)
a. huge
b. dicey
c. negligible
d. minimise
117. If a risk is ,it is so small it is not worth worrying about. (A/BAITAP/24)
a. negligible
b. precarious
c. minimise
d. jeopardy
118. If a comany’s situation is , there is a risk that it will go out of business.
(A/BAITAP/24)
a. negligible
b. dicey
c. precarious
d. minimise
119. An informal word which means the same as risky. (A/BAITAP/24)
a. huge
b. precarious

c. minimise
d. dicey
120. If you a risk, you reduce it to the lowest possible level.
(A/BAITAP/24)
a. minimise
b. precarious
c. huge
d. dicey
121. The company was in such a position that nobody wanted to lend it money.
(B/BAITAP/24)
a. jeopardy
b. gamble
c. precarious
d. dicey
122. ‘An art gallery ?’ That’s a pretty business at the best of times wouldn’t
you say?’ (B/BAITAP/24)
a. dicey
b. huge
c. gamble
d. negligible
123. She isn’t very keen to start a new business as the risks involved are
(B/BAITAP/24)
a. gamble
b. dicey
c. huge
d. negligible
124. Many people say that playing the stock market for quick profit is a
(B/BAITAP/24)
a. care
b. gain

c. jeopardy
d. gamble
125. Negotiations have broken down, and the future of the merger is now in
(B/BAITAP/24)
a. jeopardy
b. negligible
c. dicey
d. gamble
126. The government isn’t worried. It thinks the economic blockade will have a
effect. (B/BAITAP/24)
a. dicey
b. negligible
c. gamble
d. minimise
127. As can see from the graph, it has been a disappointing year for Kanko
overall. However, the first quarter was good, as sales of our new soft drink
N-Ergy rose
a. slightly/fully/steadily
b. slightly/steadily/fully
c. rather/exceptionally/dramatically
d. rather/dramatically/exceptionally
128. Unfortunately, owing to unexpected production problems, sales
fell throughout the second quarter. They then rose until the end of
July.
a. sharply/steadily
b. steadily/sharply
c. sharply/slightly
129. The rest of the summer was less successful, and sales did not pick up
again until the first half of September. We were then confident that we
had the situation under control, but sales just levelled off throughout the next two

months.
a. slightly/fairly
b. badly/rather
c. rather/slightly
d. fairly
130. Subsequent problems at our Norwich subsidiary, howerver, meant that sales
began to drop ,and there are no signs of a possible recovery at present. It
appears that we had misjudged the seriousness of the situation at
Norwich and that we were not prepared to handle such a crisis
a. dramtically/slightly/fully
b. dramtically/slightly/fairly
c. gradually/badly/fully
d. gradually/badly/fairly
131. We need excutives who can manage stragic risks properly to being able to
take decisive action whenever necessary.
a. besides
b. in addition
c. as well as
d. furthermore
132. There are still very few investment opportunities in the region ,a political
crisis is looming.
a. besides
b. in addition
c. moreover
d. furthermore
133. In order to increase our market share, we are considering a cut in our profit
margin to reduction in all our prices.
a. In addition
b. moreover
c. besides

d. as well as
134. It is clear that the risk of civil war has decreased ,the government appears to
have the situation firmly under control.
a. moreover
b. in addition
c. besides
d. as well as
135. In creased competition is threat to the survival of our company ,we need
to protect ourselves against negative changes in customer demand.
a. In addition
b. Furthermore
c. Moreover
d. Besides
136. What we need to do is always get up-to-date information about the risks we
face maintain good channels of communication between the key players in
our company.
a. besides
b. moreover
c. in addition
d. as well as
137. organised crime and corruption, terrorism is also a grave cause of
concern among excecutives.
a. besides
b. furthermore
c. as well as
d. moreover
138. The company is losing direction. ,its core products are losing appeal.
a. furthermore
b. moreover
c. as well as

d. besides
139. Sophisticated fraud corruption and organised crime is seen as the driving
factors behind the increase in risks.
a. furthermore
b. moreover
c. as well as
d. besides
140. Their financial situation is precarious. , there has been recent bad press
about poor working conditions in their overseas factories.
a. furthermore
b. moreover
c. as well as
d. besides
141. There are financial risks involved to legal and operational ones.
a. moreover
b. as well as
c. besides
d. in addition
142. one of attendants had spilt some oil and was about to clean up, but too
late
a. At least
b. on least
c. apparently
d. And then
143. A broken elbow, as well as a minor head injury that’s what Mary
Dawson diagnosed. She called an ambulance straight away.
a. at least
b. on least
c. apparently
d. and then

144. Absolutely We must make sure restaurant users are properly warned
of wet or greasy surfaces
a. At least
b. on least
c. apparently
d. And then

UNIT 7
Has your company started doing business on the ……….……(1)?
Have you spent thousands on a website, more money to register it with all the
major……………(2), but you’re still getting little or no……………….(3)?
If the anwser is ‘yes’, then you need Topsite.
The Topsite service places your……………….(4)at the very top of the major search
engine listings. So when people do a………………(5)for a ………………(6)associaticed
with your business or product, your site automatically receives many
more……………….(7) What’s more. Topsite delivers targeted visitors. These are not
……………….(8)who’ve already visited 35 ………………(9)shopping site, but people
who’ve actually done a search for your business.
Remember, we guarantee to achieve top rankings for your company on the most highly
travelly search engines, portals, and …………… (10) So when your potential
customers………….(11) the Internet, we make sure they can ………………(12)your
website. B/LYTHUYET/55
1. net 7. hits
2. search engines 8. surfers
3. traffic 9. online
4. site l0. directories
5. search 11. browse
6. key word 12. Locate.
Has your company started doing business on the net ?
Have you spent thousands on a website, more money to register it with all the major

search engines, but you’re still getting little or no traffic ?
If the anwser is ‘yes’, then you need Topsite.
The Topsite service places your site at the very top of the major search engine listings. So
when people do a search for a key word associaticed with your business or product,
your site automatically receives many more hits What’s more. Topsite delivers targeted
visitors. These are not surfers who’ve already visited online shopping site, but people
who’ve actually done a search for your business.
Remember, we guarantee to achieve top rankings for your company on the most highly
travelly search engines, portals, and directories So when your potential customers
browse the Internet, we make sure they can Locate your website.

Browse: to look through a series of web pages, perhaps those of a particular site, or ones
found by a search engine relating to a particular topic.
Directories: lists of sites of similar organisations, or of sites with information on relative
topics.
Hits: the number of visits that a particular site receives or the site found by a search
engine that contain the key word you entered.
Key word: a word that you enter into a search engine in order to find sites with web
pages that contain this word.
Locate: find information, a site, etc. that you’re looking for.
Net: another word for Internet.
Online: used as an adjective or adverb to talk about activities related to the Internet.
Search: to look for particular information or a particular site, or the act of looking for it.
Search engines: sites like Google, Yahoo, AltaVista, etc. that allow you to find other sites
with the information you are looking for by entering keywords or expressions.
Site: a series of related screens with information about a subject, organisation, etc.
Surfers: people who go and look at different sites, perhaps in a random way with no
particular purpose in mind.
Traffic: the number of people looking at a site in a particular period.

145. Unless you collect the goods from the retail store, there is an
additional……………… F/LYTHUYET/57
a. delivery charge
b. auction houses
c. shopping mall
d. online retailing
146. Sotheby’s and Christie’s are probably the most famous ………………. in the
world. Their sales of antiques and paintings are legendary. F/LYTHUYET/57
a. designer labels
b. delivery
c. auction houses
d. online retailing
147. In the US many people spend the whole day at their
local…………………because it is easy to park and can buy everything there.
F/LYTHUYET/57
a. designer labels
b. shopping mall
c. auction houses
d. delivery charge
148. Some traditional businesses have found that they can make a lot of money
from…………… with a small investment in an easy-to-use website.
F/LYTHUYET/57
a. online retailing
b. shopping mall
c. auction houses
d. supermarket chains
149. These days many……. …………. sell not only food, but also services such as
insurance and banking. F/LYTHUYET/57
a. Delivery charge
b. Auction houses

c. Shopping mall
d. Supermarket chains
150. Goods with …………………… command premium prices in the shops.
F/LYTHUYET/57
a. Supermarket chains
b. Designer labels
c. Distribution centre
d. Mail-order catalogue
151. Many people alike the convenience of ordering goods from home using a
………………. F/LYTHUYET/57
a. Supermarket chains
b. Designer labels
c. Distribution centre
d. Mail-order catalogue

In its first annual report, published today, the Interactive Media Retail Group said it
expected 4m more Britons to shop……………(1) this year, taking the total shoppers to
24m, more than half the UK’s adult population.
The latest figures underline the sharp…………… (2) of internet shopping in the decade
since the launch of Netscape Navigator, the first widely available internet……………(3)
in 1994. While internet shopping……………….(4) for just £300m of retail sales in
1999,by 2004 consumers were spending £14.5bn online, according to IMRG.
‘For a sector to have grown from scratch in 10 years with very little investment suggests
that the internet’s time has come,’ said James Roper, IMRG chief executive.