FINAL ORAL TEST

FINAL ORAL TEST
ON ENGLISH FOR BUSINESS COMMUNICATION
NUMBER 1
1. You are in a meeting. Suggest phrases for the followings:
a. Politely disagree with an interruption
b. Say the interruption is not relevant or that time is short
c. Reject a suggestion
2. You are on the phone. Use appropriate phrases to say if you want to:
a. Introduce yourself
b. Aks for repetition
c. Aks for details
3. Suggest what you say in the following situation: (ko có đề bài)
………………………………………………………………
Trả lời:
1. a) - Sorry, please let me finish.
- Can we leave that to another discussion.
b) – That isn’t relevant at the moment.
- We don’t enough time to discuss about this.
c) – No, I don’t agree with you. We shouldn’t spend more money on advertising.
2. a) – Good morning, linda
- Hello, my name is Nghi calling Tran Anh company
b) – Sorry, could you repeat your name?
- Sorry, could you spell your name?
c) – Can you tell me?
- What is the problem?
NUMBER 2
1. Suggest phrases which could be used by a chair person in the following situations in a
meeting:
a. To open a meeting
b. To introduce the agenda
c. To call on a speaker

2. You are on the phone. Use appropriate phrases to say if you want to:
a. Say someone is not available
b. Leave and take messages
c. Deny an accusation
3. Suggest what you say in the following situation:
You want to repeat an order with the supplier but they are trying to increase prices by 20%.
You cannot agree to this End you discussion.
………………………………………………………………
Trả lời:
1. a) - Thank you for coming to the meeing
- It’s six o’clock, let’s start the meeting
b) - You‘re all see the agenda
- On the agenda, you ‘ll see there are three items
- There is one main item to discuss
c) – I’d like to ask Lan to tell us about
- Can we hear from Mr.Passao on this…
2. a) – I’m sorry he not available
- Sorry he way in a meeting…
b) – Can I take a message?
- Would you like to a message?
- Would you give him a message?
c) – No, I don’t think that can be right
- I’m sorry but I think you’re mistake
3. I’d like to repeat an order with you. But I don’t agree on increasing prices by 20 percent.
We’ll find another suppliers. Thank you away.
NUMBER 3
1. Suggest phrases which could be used by a chair person in the following situations in a
meeting:
a. To state objectives
b. To clarify

c. To summarise discussion.
2. You are on the phone. Use appropriate phrases to say if you want to:
a. Say who you want
b. Offer to help in other ways
c. Ask for repetition
3. Suggest what you say in the following situation:
A customer is asking you to suppy goods in a mooth. This is physically impossible End the
discussion
………………………………………………………………
Trả lời:
1. a) – We’re here to day to hear about plans for…
- Our objective is to discuss difrerent ideas
- What we want to do today is to reach a dicision
b) – To explain this in more detail
- What I want to say is
- What I mean is
c) – So, what you’re saying is…
- Can I summanse that? You mean…
2. a) – I’d like to speak to…please?
- Could I have the…Department, please?
- It…there, please?
b) – Can I help you perhaps?
- Can I anyone else help you?
- Shall I ask him to call you back?
c) – Sorry, I didn’t hear that.
- Sorry, I didn’t understand that.
3. I’d sorry. But this is physically impossible. We will review and call you back. I think we’re
covered everything and we can close the discussion now.
- I’m very sorry. But it is physically impossible. We can’t supply goog in so short time. We
can’t help you.

NUMBER 4
1. You are on the phone. Use appropriate phrases to say if you want to:
a. Make arrangements
b. Confirm information
c. End a call.
2. Suggest phrases for the followings:
a. Referring to the next contact
b. Referring a suggestion
c. Starting opinion
3. Imagine that you have given a talk on Marketing at a conference on business trends. (ko có
đề bài)
………………………………………………………………
Trả lời:
1. a) – Could we meet some time next month.
- When would be a good time?
b) – Can I check that?
- Can you confirm that by email?
c) – Right, I think that is all.
- Thank very much for your help.
2. a) – We look forward to hearing for you again soon
- We will meet again next month…
b) – I don’t agree with you. We shouldn’t spend more money on advertising.
c) – In my view, we should spend more money on advertising
- It seems to me that the price is to high.
NUMBER 5
1. You are on the phone. Use appropriate phrases to say if you want to:
a. Explain the problem
b. Apologise
c. Deny an accusation.
2. You are in a meeting. Suggest phrases for the followings:

a. Handling interruption
b. Clarifying
c. Referring to next contact
3. Imagine that you have given a talk on Marketing at a conference on business trends. What
would you say in this situation?
At the end of your presentation, move to commets/ discussion/ questions.
………………………………………………………………
Trả lời:
1. a) – The…doesn’t work
- We haven’t received a quatation
- The quality of the work is below standard
b) – I’m sorry to hear that
- I’m very sorry about the problem/mistake.
- I’m very sorry about the late pay ment
c) – No, I don’t think that can be right
- I’m sorry but I think you’re mistaken
- I’m afraid that can’t be true
2. a) – Yes, go a head
- Sorry, please let me finish what I’m saying
- Can I come to that later?
b) – This means…
- What I mean is…
- What I want to say is…
c) – We’ll meet again next month…
- We look forward to hearing from you
- It’s bee a pleasure to see you today and I look forward to our next meeting…
3. I think we’re covered everything. Now I’d like to ask for comment and discussion.