Body Language
BY
Mrs. Rashmi Shahu
What's your body telling you?
Body language: The gestures, poses, movements, and
expressions that a person uses to communicate.
7 % VERBAL (Conveyed through words)
38 % VOCAL (intonation , pitch, pauses , etc)
55 % NON VERBAL (body language)
In today,s hard world you don’t just have to be able to “TALK
THE TALK” you’ve got to “WALK THE TALK”
How to trigger positive emotions
How to ensure you are not interrupted
How to create instant rapport and trust
How to know when someone is lying
How to deal with rude and aggressive people
Body Language
KINESICS
PROXEMICS
Five types of body language:
• eye contact
• facial expression
• gestures
• posture and stance
• space relationship
HAPTICS
EYES
“Eyes are so transparent
that through them
one sees the soul”
“Look a person in the
Eye when you
Talk to him”
EYE CONTACT
GAZE BEHAVIOUR
• FORMAL GAZE
• INFORMAL GAZE
• PERSONAL GAZE
• LATERAL GAZE
PURPOSE FOR EYE CONTACT
• SPEAKING INFORMATION
• SHOWING ATTENTION AND INTEREST
• INVITING AND CONTROLLING INTERACTION
• DOMINEERING, THREATENING, INFLUENCING
OTHERS
• PROVIDING FEEDBACK DURING SPEECH
• REVEALING ATTITUDES
Too much eye contact: dominance, lack of respect, threat, wish to
insult
Too little eye contact: not paying attention, impolite, insincere,shy
Withdrawing eyes: signal of submission
FACIAL EXPRESSION
CAN FACE SPEAK?
• HAPPINESS
• SADNESS
• DISPLEASURE
• ANGER
• FEAR
• INTEREST
GESTURES OR KINESICS
“LET YOUR BODY
TALK
ON YOUR BEHALF”
SOME COMMON GESTURES
• SHOULDER SHRUG : I don’t know
• PUFFED CHEST : pride or achievement
• SUCKED STOMACH : I am not as fat as I look
• FINGER CROSSING : protection
• EYELID PULLING : be alert
• NOSE TAPPING : mind your own business
• THUMB UPPING : best luck , victory
• RUBBING PALM TOGETHER : positive expectation
• THUMB AND FINGER RUB : money expectancy
• HANDS CLENCHED TOGETHER : confident
• STEEPLING HANDS : frustrated , request
Some more common gestures:
• Palm In Palm : Authority
• Hand gripping wrist : Frustration
• Hands in pocket : aggression
• Hands on hips : aggressive ,
achiever stance
Some more common gestures:
• Mouth Guard : suppressing deceitful words,
telling lie
• nose touching : listener doubting speaker’s
words, disguising own words,
mind your own business
• eye rub : avoiding eye contact, lying
• finger in mouth : needs reassurance, making decision
• chin stroking : making a decision
Some more common gestures:
• clenched teeth : anger, lying
• boredom gestures:
• evaluating gestures :
Calculating
Every thing under control
relaxing
POSTURE AND STANCE
• STANDING
• SITTING
• LYING
SOME COMMON POSTURES:
• SAGGING : Depression
• FORWARD LEAN : Positive Attitude
• BACKWARD LEAN : Negative Attitude
Some common postures:
• arms folded across the chest : unsympathetic
• arms held loose : open positive attitude
• upright posture : high status , I am the boss
• bowing head : lower status
• sideway lean : relaxation, friendliness
• self wrapping : withdrawal, self protection
• slouching with forward lean : lowliness
• moderately upright : enthusiasm, friendliness