quality manual of vspmadhursunny

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VISAKHAPATNAM STEEL PLANT (VSP)
(RASHTRIYA ISPAT NIGAM LIMITED)

QUALITY MANUAL
Submitted by
Sunny Gupta (QR1101)
Madhur Rawat (QR1105)
Indian Statistical Institute, Kolkata

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1. GENERAL
The basic objective of this documentation is to provide a brief information regarding

company commitments towards its quality management system specifying requirements
as per international standards.
To achieve this, our company-a) demonstrates its abilities to consistently provide products that meet customer and
application statutory and regulatory requirements ,and
b) is committed to enhance customer satisfaction through the effective application of the
system, including processes for continual improvement of the system and the assurance
of conformity to customer and applicable statutory and regulatory requirements.

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1.1)
COMPANY”S NAME

VISAKHAPATNAM STEEL PLANT
(RASHTRIYA ISPAT NIGAM LIMITED),VISAKHAPATNAM

ADDRESS
VISAKHAPATNAM STEEL PLANT (VSP)

Dr. V. Phaneendrudu
Dy. General Manager
Email :
Website: www.vizagsteel.com
Tel: +91 - 891 - 2515854 (Off)
+91 - 891 - 2518017 (Fax)

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1.2) INTRODUCTION
With a view to give impetus to the industrial growth and to meet the inspiration of the people
from the south India, government of India decided to establish a integrated steel plant in public
sector at Visakhapatnam (Andhra Pradesh).
Seeds were thus sown for the construction of the modern sophisticated steel plant having annual
capacity of 3.4 million tonnes of hot metal. In February 1981 the contract was signed with
USSR(now Russia) for preparation of working drawings for Coke Ovens, Blast Furnace and
Sinter Plant. The blast furnace foundation was laid with first mass concreting in the project in
January 1982. The construction of township also started. It has the deepest port and is one of the

principal outlets for country's exporting Iron ore.
Vizag Steel Plant is the only Indian shore-based steel plant, and it has massive land, up to 19,000
acres (7,700 ha), and is poised to become up to 20 MT in a single campus.
Since VSP is accredited with ISO 9001:2000 Quality Management System Standard, all saleable
products of Visakhapatnam Steel Plant come under the ISO umbrella.
At VSP IS0:14001 has been awarded for Environment Management System in the Plant. It is the
only integrated steel plant in the country to be certified for ISO 9001:2000, ISO 14001:2004 and
OSHAS 18001:1999
Location: The plant is located in Visakhapatnam City, which is on the coast of Bay of Bengal.
Visakhapatnam city is an important commercial center of Andhra Pradesh.
PRODUCTS:
1) Wire rods (TMT, Plain & Ribbed)
2) Merchant Products
(Angles, Channels, Round & TMT bars)
3) Beam, Billets, Bloooms
4) Reinforce bars
5) Plates (up to 3600 mm wide)

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Turnover: The total turn over of this company is reported at last fiscal year (2010-11)
around Rs 11,500 Crores .
Manpower:
The total manpower of VSP is about 17000 strong trained personnel.
Future Plan:
VSP is committed to harness its growth potential at its best and sustain profitable growth and to
deliver high quality and cost competitive products and be the first choice of customers. To create
an inspiring work environment to unleash the creative energy of people and to achieve
excellence in enterprise management. To be respected corporate citizen, ensure clean and green
environment and develop vibrant communities around us. In line with the vision in National
Steel Policy envisaging 124 MT steel by 2019-20, Vizag Steel is also planning to expand it’s
capacity from 3.6 MT to 6.3 MT. After considering the buoyancy in domestic steel market for
long products, which is the product mix of VSP and the high acceptance of VSP’s brand image
in the market, an expansion plan has been proposed.

1.3)
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TABLE OF CONTENTS
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1.4)
Section No.
1
1.1
1.2
1.3
1.4
1.5
2
3
4
4.1
4.2
4.3
5
5.2
5.3
5.4
5.5
5.6
5.7
6
6.1
6.2
7
7.1
7.2
7.3
7.4

7.5
7.6
7.7
7.8
7.9
7.10
8
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
Annexure-1

Description
GENERAL
Company’s Name and Address
Introduction
Table of Contents
Manual Distribution
Definitions and Abbreviation
SCOPE & EXCLUSIONS
PROCESS MANAGEMENT APPROACH
QUALITY MANAGEMENT SYSTEM
Documentation Structure
Control of Documents
Control of Records

MANAGEMENT RESPONSIBILITY
Quality Policy
Quality Planning
Responsibility and Authority
Management Representative
Internal Communication
Management Review
RESOURCE MANAGEMENT
Competence, Awareness and Training
Infrastructure and Work Environment
PRODUCT/SERVICE REALISATION
Planning of Service Realization
Determination and Review of Requirements Related to Service
Shareholder/ Investor Feedback and Complaints
Design and Development
Purchasing
Control of Production and Service Provision
Validation of Production/Service Process
Identification and Traceability
Preservation of Product
Control of Monitoring and Measuring Devices
MEASUREMENT, ANALYSIS AND IMPROVEMENT
Customer satisfaction
Internal Quality Audit
Monitoring and Measuring of Processes and Product.
Control of Nonconforming Product/Service
Analysis of Data
Continual Improvement
Corrective Action
Preventive Action

PDF AND Process Map

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ISO 9001 Clause
--------4.2.3
2, 3
1.2
4.1
4
4.2.1, 4.2.2
4.2.3
4.2.4
5
5.3
5.4
5.5.1
5.5.2
5.5.3
5.6
6
6.2
6.3, 6.4
7
7.1

7.2.1, 7.2.2
7.2.3
7.3
7.4
7.5.1
7.5.2
7.5.3
7.5.5
7.6
8
8.2.1
8.2.2
8.2.3, 8.2.4
8.3
8.4
8.5.1
8.5.2
8.5.3
---


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MANUAL DISTRUBUTION

Soft copy through Local area network shall be provided to following personnel:
Sl.

No.

Copy

1.

Hard copy

Chairman cum Managing Director

2.

Hard copy

Auditor

3.

Master copy

Copy Holder

Management Representative (MR)

4.
Departmental copy
HOD of individual departments
Finance Director, Head - Human Resources, Sales Manager, Production Manager, Marketing
Manager, Purchase Manager
NOTE: Furthermore, the Management Representative (MR) may issue uncontrolled copies to

any other person after obtaining prior permission of the Managing Director.
The master copy (Hard Copy) shall be held by the MR and shall not have any copy number. This
copy shall bear original signatures, and shall be printed on sheets bearing the company logo.

1.5)
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DEFINITION
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Management Representative, who will be
responsible for controlling and issuing a particular
document.

Controller of Document

:

Customer

:

Who take a service or use the product produce
from company.

Customer Process

:

A process that receives inputs in the form
of materials or information from another process is
called the customer of the supplying process.

Direct Process for Service
Realization

:

A process which is directly involved in the
delivery of specific service to Customers is
called a direct process.

Document

:

A document is an entity within the Quality
Management System that needs to be
maintained at a known revision status.

Internal Quality Auditor

:

Person within the company, who is having the
Competence to conduct internal quality audit of the
developed QMS.

Internal Customers

:

An internal department, which receives
materials/Services from another department
is called internal Customer of the supplying
department.

Process

:

A process consists of an activity or a set of
interrelated activities, intended to transform
one or more inputs at least one of which
represent customer requirements into one or
more outputs that represents solutions from
internal or external customer’s point of view.

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Supplier Process

:

A process that supplies inputs to another
process in the form of materials or information
is called the supplier of the receiving process.

For all other quality related terms, definitions listed in ISO 9000: 2005 are applicable.
Abbreviation
SL
No.
1.

Explanation
QMS
Quality Manual system

2.

QP

3.

PO

4.

MR

Quality Process
Process Map
Management Representative
5.

ISO
International organization of standard

6.

VSP

7.

OC

8.

CRM

Visakhapatnam Steel Plant
Organization Chart
Customer Relationship Management
9.

R&D
Research and Development

10.
11.

TS

Technical specification

PFD

Process flow diagram

2. SCOPE
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Apart from steel production,VSP is also engaged in production of other byproducts such as Tar,
Pitch, Chemicals like Benzoyl (and its product), Ammonium Sulphate, Methanol, Ethanol etc.
The scope of this quality management system restricted to production and distribution
of desired specific quality steel products.

EXCLUSIONS
The Research & Development of organization is based on only verification and validation of
products produced at different stages of different process to get the specific required properties
rather than design
Hence, the requirements of design and development planning (clauses 7.3.1 of ISO 9001: 2008)
is, consequently, not applicable and have been excluded from the scope of the Quality
Management System.

3. PROCESS MANAGEMENT APPROACH
1. The scope of this quality system includes:
•

•

•
•

•

Systematic approach for providing service to the Shareholders/Investors at the same time
ensuring compliance with the regulatory requirements framed under different statutes
from time to time.

Systematic approach for collection and compilation of data obtained through various
routes like internal quality audit process and process measurement system; Shareholder
satisfaction measures and Shareholder/Investor complaints and consequent planning for
improvements. The process of measuring shareholder satisfaction includes obtaining
feedback from the Shareholders/Investors.
To identify and provision of resources in terms of adequately skilled manpower,
infrastructure and work environment.
To manage activities including designing the organisational structure; defining the
responsibilities and authorities; communicating the goals and procedures to concerned
functions and defining as well as reviewing quality policy and objectives.
Supporting activities like control of documents and control of records.

The major processes required for effective implementation of this quality management system
have been identified. These processes have been divided into four major categories, viz.
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•
•
•

•

Direct processes for Product Realisation,
Support processes for identification and provision of resources,
Measurement processes and
Management processes.
These four categories have been identified keeping in view the four major categories
identified by ISO 9001: 2008, namely, management activities, provision of resources,
product realisation/service provision and measurement.

The major processes in VSP are:
Purchase
Storage
Production
Inspection
Maintenance
Marketing
Sales
Training and Awareness
Major Process Associated with the Production of final Steel /Stainless Steel Products areMetallurgical Coke Making
Sintering
Iron Making
Steel Making
Continuous Casting
Rolling

Direct Process: Iron Making, BOF, Argon Rinsing, AOD/VOD, Degassing
Indirect Process: Making Metallurgical coke, Procurement, Mineral dressing, Maintenance of
Machines.
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Management Process: Training & Recruitment, Marketing & Sales, Internal Audit, Finance
The process maps of the above processes are available in Annexure-1.

4. QUALITY MANAGEMENT SYSTEM
4.1) DOCUMENTATION STRUCTURE
This manual contains documented statements of our quality policy and quality objectives and
references documented procedures required by ISO 9001:2008 and other documents needed to
ensure effective planning, operation and control of our key QMS processes.
The level and type of QMS documentation established for our business is continually reviewed
to ensure it remains appropriate for the complexity and interaction of our processes and the
competence of our employees. QMS documents and data may be in hard copy or electronic
media. QMS documentation includes this quality manual, process maps and other internal and
external documents and data needed to manage, perform or verify work affecting product
quality.
We also issue and control work instructions, job descriptions, and other internal and external
documents and data as appropriate and needed to effectively manage our QMS.
The quality manual is that part of our QMS that defines the scope of our QMS and
documents the policy, procedures and processes needed to implement our quality policy and

achieve our quality objectives. This manual also documents justifications for exclusions
from ISO 9001:2008 requirements and defines the overall sequence of and interaction
between our key QMS processes.
Revision / Issue Numbering
To start with every document shall have issue number one and revision number zero.
Whenever the contents of a page are modified, the revision number shall be incremented by
one. When several documents (or sections) of same category have different revision
numbers, issue number of all these documents shall be incremented by one and the revision
number of all the entire set shall be set to zero. The MR shall have the authority to decide
about bringing out a new issue.
Format of Document
All pages of the internal document shall bear the issue number and revision number, signatures
of the controlling as well as approving authority and a “CONTROLLED COPY” stamp. The
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pages shall be numbered as page x of n where n is the total number of pages in the relevant
section and x is the page serial number.
4.2) CONTROL OF DOCUMENTS
This procedure aims at ensuring that all documents and data, including the ones of external

origin are identified and controlled. Control shall include
•
•

Ensuring that all documents and data are reviewed and approved properly, and pertinent
copies of appropriate documents should be made available at all points of usage.
The formulation of a system for withdrawal or identification of obsolete documents to
prevent unintentional usages.

Identification of all Documents
The Master list of all documents should be maintained by MR. The master list should indicate
the name of the document, controller, approving authority and revision status.
Master Copy of Documents
A master copy has to be maintained for every internal document. The master copy should bear
original signatures of the controller and approving authority of the document. The
previous/obsolete master copies should be destroyed or can be stamped “OBSOLETE”. For each
external document the copy maintained by the respective controller shall be treated as master
copy.
Review and Approval of Documents
The Quality Manual should be reviewed and approved before being issued. Unless specified
otherwise, reviewer and approving authority of a document should be the same. The part

specified as "Approved By" in the documents identifies the approving authority.Whatever be the
change in the document should be incorporated on the master copy and the old copy (or
appropriate pages of
the old copy) should be stamped “OBSOLETE” or should be destroyed. The modified
documents shall also be reviewed and approved before issue.
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For the external documents the copy received shall be treated as approved copy.
Identification of Revision / Status of Amendment
An amendment sheet must be maintained with every internal document, including the master
copy. Whenever a change is made, the reason and nature of change must be recorded in the
amendment sheet. At the time of issue, the controller should include updated amendment sheet in
every copy circulated ensuring maintenance of the revision history.
The date of receipt shall be maintained for external documents to indicate the latest revision
status.
4.3) CONTROL OF RECORDS
Master List
A master list of all records has to be be prepared and maintained by the Management
Representative. This list should identify each record, revision status of record format, the
originating document, the form of maintenance and the retention period. The form of
maintenance shall specify whether the record will be maintained as loose sheets filed, bound
registers or as computer files.
All records must be maintained for the retention period specified and may be dispositional upon
the end of this period at the discretion of the MR. The retention period should take care of legal
requirements, if legal process demands.

Filing, Storage and Maintenance

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Whatever records which are maintained as loose sheets filed, the file should clearly be marked
indicating the records stored in the file. In case of register,the name and content of the register
should be clearly stated. Some records has to be managed as soft copy.
Whenever a file which contains more than one type of record, it should be indexed to allow easy
retrievability.And further, the name of each record must be prominently marked on the top of the
record to facilitate identification and retrievability.
Control and Updating of Records
The blank formats of quality records (wherever the records are filled in a predestined format)
shall be maintained by the Management Representative as an Exhibit File.
Accessibility
The Quality records should be accessible internally to the internal quality auditors of ISC.
Accessibility should be provided for the purpose of reference purpose only. However, this rule
must not be
applicable for all records. Some records (e.g., service records of different personnel maintained
as part of training records) would have limited accessibility only and should be decided by the
Management Representative as to whom it would be accessible by.

Retention and Disposition of Records
Every record has to be maintained as per the retention period mentioned in the Master List of
Records. Once in a year all the records maintained would be checked and identified old records
would be disposed off, if required. The disposition of records has to be done by means of
shredding, pulping or by such other suitable means. The job of disposition rests with the
personnel responsible for management of the records.

5. MANAGEMENT RESPONSIBILITY
5.1) MANAGEMENT COMMITMENT AND CUSTOMER FOCUS
Management commitment
The VSP’s top management has nourished a quality policy, quality objectives and a quality
management system by which our company performs its operations to make sure the customer
satisfaction. The quality policy and efficiency of the quality management system is evaluated at
least annually during Management Review Meetings, where quality measurements are analyzed
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against their established objectives and suggestions for improvement of the system are
considered. Quality planning is also conducted during Management Review Meetings to ensure
the continuous availability of the resources necessary to meet the expectations of our customers.

Customer focus
The company’s training focuses on the fact that each employee understands the necessity of
fulfilling requirements of both internal and external customers. The needs and expectations
of customers are processed in such a manner to satisfy customer requirements, in an effort to
gain and retain their confidence. To that end, customer requirements are identified,
reviewed, and translated into work orders under controlled conditions to make it sure that the
necessities are fully understood and met.

5.2) QUALITY POLICY
The quality policies of VSP are:
•
•

•

VSP is committed to be amongst the most admired & trusted Steel Producing Companies
in India.
VSP shall deliver reliable and quality products and services to all customers at
competitive costs, with international standards of customer care – thereby creating
superior value for all stakeholders.
VSP is committed to comply with requirements and continually improve the
effectiveness of the Quality Management System as per ISO 9001:2008.

The quality policies of VSP are:

.VSP is committed to be amongst the most admired & trusted Steel Producing Company in
India.
•

VSP shall deliver reliable and quality products and services to all customers at

competitive costs, with international standards of customer care – thereby creating
superior value for all stakeholders.

•

VSP is committed to comply with requirements and continually improve the
effectiveness of the Quality Management System as per ISO 9001:2008.

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√
Customer
satisfaction

Continuous
improvement

Reliability

Safety

Performance/
Suitability

Freedom from
defect

5.3) QUALITY PLANNING
Quality objectives
The management of VSP establishes annual key initiatives, which include quality objectives.
which are derived from the Quality Policy. Quality objectives have been established to
continually improve the quality management system as a whole as well as each management
process, extending to processes involved with meeting product requirements. Quality objectives
are measurable, so that they can be analyzed during Management Review to determine the
degree to which they are met.
Quality management system planning
As a routine maintenance of our quality system, several proposed modifications to processes and
procedures are reviewed during Management Review Meetings to make it sure that the
requirements of the quality system have been addressed prior to the implementation of any
modifications. This review ensures that no new process is implemented without first considering
the actions that must be taken to ensure that the company remains in compliance with the system

as it is documented. Items evaluated and planned actions are documented in the Management
Review Meetings.

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Organization structure (VSP)

Chairman cum
Managing Director

Executive Director

Finance Director

Human Resource
Head

Sales Manager

Inspection Unit Head

Production Manager

Maintenance
Supervisor

Purchase Manager

Marketing Manager

Storage
Supervisor

5.4) RESPONSIBILITY AND AUTHORITY
The responsibilities and authorities of the key personnels of the Quality System are described
below:
Authorities:
1. All staff are having authority to perform their allocated responsibilities. The following
provides a summary of the principal responsibilities of each job role, and these are clarified in
greater detail within the Operating Procedures.
2. All staff shares the authority and responsibility of identifying non-compliances or possible
improvements, and recording these instances such that corrective action can be taken, both to
rectify the immediate situation and to prevent recurrence.
3. The Managing Director continually reviews the company's resources to ensure that adequate
staff, equipment and materials are available to satisfy customer requirements.

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Responsibilities:
1. Chairman cum Managing Director
•
•
•
•
•

Approval of the Quality Management System
Management Review
Supplier & Customer dealing
Contract Management & Control
Training

2. Executive Director
•
•
•
•
•
•

Approval of various processes.
Management & Co-ordination of different departments.
Project Management
Issuing Quality Management System
Planning & organization
Management Representative

3. Purchase Manager
•
•
•
•

Maintaining the master-list of suppliers
Supplier Selection
Order placing
Purchasing

4. Sales Manager
•
•
•
•
•

Contract Review
Quotations
Sales Order Processing
Estimating

Control of Contract Documentation

5. Human Resource Head
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•
•
•
•
•
•

Resource Management
Competence, Training and Awareness
Talent Acquisition
Recruitment
Retention
Retirement

6. Production Manager
•

Definition of Installation, Inspection, Test & Maintenance Requirements

•

Planning & Performance of Installation, Technical Assistance
Repairs, Testing and Maintenance Activities
Control of Equipment and Materials Allocated

•
•

7. Finance Director
•
•
•

Control of Finance, Accounts and Warehouse Operations
Training
Approving Sales and Purchasing

8. Marketing Manager
•
•
•
•
•

Creating, maintaining and satisfying the customers
Increasing the profit
Analysis of customer demand
Analysis of product features
Advertising the product and company

9. Storage Supervisor

•

Control of Stock
Replenishment Recommendation

•

Protection and Preservation of Stock

•

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•

Packaging and Dispatch

10. Inspection Unit Head
•
•
•

Control of measuring equipments
Control of conformed and non-conformed products
Communicate with Sales and Manufacturing Departments

11. Maintenance Supervisor
•

Control of maintenance materials.

•

Communicate with Production and Inspection unit

•

Control of machines

5.5) MANAGEMENT REPRESENTATIVE
The Managing Director has been appointed Management Representative. His responsibilities as

Management Representative include:
1.

To recognize the processes required for the efficient implementation of a QMS in line with
ISO 9001: 2008.

2.

To ensure that these processes are established, implemented and maintained in a manner such
that a QMS in line with ISO 9001: 2008 is effectively operative and the laid down policies
and objectives of the organisation are met.

3.

Convening the Management Review Meetings.

4.

To encourage the importance of customer requirements throughout the organisation.

5.

To plan and conduct internal quality audits to verify the adequacy of and compliance to the
system and interacting with the individuals, on NCRs found during audits, for review and
system improvement.

6.

To ensure clarification of all issues related to the adopted quality management system.

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7. Liaising with audit and other external agencies on matters related to quality management
system.
The Management Representative is responsible for the identification and recording of problems
related to the quality system, initiating actions to prevent occurrence of such non-conformance
and providing solutions for corrections of the existing ones. The management review system has
been designed to support the MR for carrying out the aforementioned activities effectively.
5.6) INTERNAL COMMUNICATION
VSP ensures smooth flow communication between its various levels and functions regarding the
processes of the quality engineering & management system through:
a. Top Management Meeting
b. Zonal Level Meeting
c. Circle Level Meeting
d. Internal notes/circulars.
e. Telephonic communication.
f. Fax and Carrier messages.
g. Personal communication.
h.Internet communication

5.7) MANAGEMENT REVIEW
The objective of this procedure is to introduce a structured method of reviewing the quality
system so as to ensure that
•

The system has been implemented and is effective in satisfying the stated quality policy and
objectives.

•

The system continues to be suitable towards meeting the requirements of ISO 9001: 2008.

•

Corrective and preventive actions are being taken for continual improvement of the system.

Management Review Committee-

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A committee called the Management Review Committee (MRC) has been formed. The members
of MRC are as follows:
•
•
•
•
•
•

Managing Director
Finance Director
Head - Human Resources
Sales Director
Production Manager
Marketing Manager

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