Kĩ năng giao tiếp thiết yếu effective communication skills

The journey so far...


Journey so far...
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Epistemology


Science and philosophy of knowledge
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constructivism
assimilation
accomodation
associationism

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Visualisation

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Mind Maps


Journey so far...
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Bloom’s Taxonomy
Learning Theories
 Behavourism
 Cognitivism
 Social

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Constructivism

Learning Styles

Bloom’s Taxonomy


Last lecture...
Learning Styles


"You might belong in Gryffindor,
Where dwell the brave at heart,
There daring, nerve, and chivalry
Set Gryffindors apart”

"You belong in Hufflepuff,
Where they are just and loyal,
Those patient Hufflepuffs are true
And unafraid to toil"

"Here in wise old Ravenclaw,
If you've a ready mind,
Those of wit and learning,
Will always find their kind."

"Here you are in Slytherin,
Where you'll make your real friends,
Those cunning folk use any means
To achieve their ends."


Learning Styles Models
Meyers-Briggs Type Indicator


Carl Jung


Carl Gustav Jung (1875 – 1961) was a Swiss psychiatrist, an
influential thinker and the



Founder of analytical psychology, also known as “Jungian
Psychology”

EXPLORING THE SOUL
A Challenge to Freud

Jungian Learning
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Perception

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Judgement

 Sensor

 Feeler

 Intuitor

 Thinker


Myers-Briggs Type Indicator (MBTI)
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Based on Carl Jung’s ideas
Created during World War II to
help women who were entering

the industrial workforce
Measured psychological
preferences in how people
perceive the world and make
decisions



Gregorc Learning Style
Abstract
Sequential

Abstract

Concrete

Random

Random

Concrete
Sequential




Central to Learning Styles...


Importance of the social aspect and

communication in learning
 knowledge

& meaning is contructed through
inter-personal mechanisms (verbal and written
)


Communications
Part 1


Agenda
Introduction
 Brief History of Communications
 Process of Communication
 Active Listening
 Non-Verbal Communication


Lecture notes partially based on “Communication Skills” presentation by
SoftLogic Technologies Pvt. Ltd.


Communications
Introduction


Why Communication?
A

communication problem within IT
industry
 See a normal IT scenario...


How Projects Really Work

/>

Decipering the cartoon?

Break down and failure of
communication!


What is
“communication”?

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Latin “communicare” - "to share, divide out; impart, inform; join, unite,
participate in," lit. "to make common,“
A process by which information is exchanged between individuals through
a common system of symbols, signs, or behavior
The act of communicating; transmission.

The exchange of thoughts, messages, or information, as by speech,
signals, writing, or behavior.
Interpersonal rapport.
Communications (used with a sing. or pl. verb)
1.
2.
3.



The art and technique of using words effectively to impart information or ideas.
The field of study concerned with the transmission of information by various
means, such as print or broadcasting.
Any of various professions involved with the transmission of information, such as
advertising, broadcasting, or journalism.

Something communicated; a message


Brief History of
Communications


Aristotle’s Speaker-Centered Model


Greek philosopher-teacher
Aristotle (384-322 B.C.).



Aristotle’s definition of rhetoric is
one of the earliest definitions of
communication



“Rhetoric” is “the faculty of
observing in any given case the
available means of persuasion”
(Rhetoric 1335b).



Aristotle attempted to work out a
theory of communication and
language.

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Aristotle’s Speaker-Centered Model
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Logos


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Pathos


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the matter under
discussion
the reader's
stake in that
matter

Ethos


the claims of the
author


Aristotle’s Model of Communication
Speaker

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Message

Listener

Designed for public speaking/oration

Speaker at the center of the communication process
Speaker prepares a message for an intended audience
Message is intended to have an effect- influence the audience
Audience is seen to be passive and ready to be influenced by the
speaker's message

In other words, according to Aristotle a speaker sends a message to
an audience and the audience is affected by the message received.


Progress and development


Little development in Communications
theory during the intervening millenia

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Rapid progress in 20th Century
 espcially

after World War II