Kĩ năng giao tiếp introduction to communication skills

COMMUNICATIONS
SKILLS
Rana Nadeem Anjum
0300-5130507
0322-5130507



THIS LECTURE IS ABOUT
TO BEGIN.
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Who am I…?
• Rana Nadeem Anjum

– MS (Computer Science)
– MBA (Banking & Finance)
– SPM (Software Project Management)

• Assistant Registrar
Planning & Development Directorate
UET, Taxila.



Course schedule
• Five Class Quizzes
• Two Presentations for each student.

• One Group Presentation/One Case
Study.
• 5-7 Assignments
• One Research Paper
• ( Term Project)


Assignment Submission Rules
• Submit your assignment via email and
subject of the assignment should be in
following format:
• “CE-CSk-Assign#-Full Name-Reg. #.”
• Name of the attached file should be as fallows:
• “ Title of the Assignment-Full Name-Reg. # ”
There will be deduction in the late submission of Assignment
(i.e. if the Assignment is not submitted with in due date,
50% marks would be deducted if it is submitted with in 24
hours after due date and 100% marks will be deducted if it
is submitted after 24 Hours of due date.)
There would be negative marking for the cheating of
assignment.


Recommended Book
“Effective Business Communication”
By
Harts A. Murphy
Jane Thomas

Overview of Course Outlines
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What is Communication..?
Components of Communication
Context
Medium
Sender
Receiver
Message
Feedback

Reading/Writing Techniques
What is Technical Communication
The History of Technical Communication
Factors to consider in Technical communication
How to present in front of others…?
What is a presentation?
Presentation Techniques
Types of Presentation
Rehearsals

Effective Communication in professional context
Different Types of Audience
Language and Style of writing
Voices and their types
The Appearance and Design of business Messages
Essential and Optional parts of a latter
How to write good sentences?
word watch
Tone and types of tunes in speaking and writing
The Job Application Process (interviews and Follow ups)
Successful Preparation for the Job Interview
Most Common Questions for the Interview..?
Language and Style of writing.
What is plagiarism..?
Essential parts of Résumé ?
Types of Résumé and Effective Résumé for getting right jobs
Things to Know Before Writing Your First Résumé ?
Seven C’s of Effective Communication
Use of Seven C’s in Effective Communications

Introduction

• What is communication?
In simple words we can say that
““just to convey the message”
If we go in more detail we can say that
“ communication is the process of
transmitting (A
B) & Receiving
(B
A) Messages.


Effective Communication:• If some one achieve the desired
level of objective through
communication , we can say that it is
“effective communication”.
e.g. If your communication get the
proper response from the receiver
it means that you effectively
conveyed the message.


How to achieve effective
Communication
Encourage creative and Critical Thinking
Consider audience’s information needs
Consider Audience's Technical Background
Consider Audience's Cultural Background and
Gender

Consider Audience's Knowledge of the
Subject


What is effective communication?


Consider the possibility of
Communication Failure
Expect audience resistance
Recognize communication constraints
Legal, social economic,
psychological, institutional


Using gender-neutral terms for occupations, positions, roles,
Terms that specify a particular gender can unnecessarily
effect certain stereotypes when used generically.
Avoid This Use

Use This Instead

businessman

businessperson, executive, manager, business owner, chair,
chairperson
firefighter
homemaker
layperson, no specialist, nonprofessional
mail or letter carrier

police officer or law enforcement officer
salesperson, sales representative, sales associate,

fireman
housewife
layman
postman
policeman
salesman, saleswoman,
salesgirl
spokesman
workman

spokesperson,
worker


Components of Communication
1. Context
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3.
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5.
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Internal Means
External Means

Sender (Encoder)
Message
Medium
Receiver (Decoder)
Feed Back


Context
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Context tells us reason for
communication and reasons may be
1. Internal
2. External


Internal:
• Internal means a
company wants to
Discuss an idea/Issue to
its employees – the
message should be either
in writing or verbal


External:
• In eternal context –some
query from stakeholders or
from outside the organization• You may response to query

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Email
Fax
Telephone
Letter
Verbal etc.