communications 01

&RPPXQFDWLRQV

'HERUDK/LQGVH\(ULQ/RUD














































































































$FURVV
VZHDULQJO\LQJDQGJRVVLSDUHH[DPSOHVRIWKLVZGV

LQIRUPDOUXOHVIRULQWHUDFWLRQLQDJURXS
WKHIXQFWLRQRIODQJXDJHZLWKWKHDELOLW\WRH[SUHVVHPRWLRQV
HQFRXUDJLQJJDWHNHHSLQJDQGKDUPRQL]LQJDUHBBBBBBBBBBBBBWKDWDUHGHVLJQHG
WRKHOSWKHJURXSUXQVPRRWKO\ZGV

QRQYHUEDODVSHFWVRIWKHYRLFH

DSUHGLFWLRQWKDWFRPHVWUXHVLPSO\EHFDXVHRQHDFWVDVLILWZHUHWUXHZGV

SHUVRQVZKRIRUPXODWHHQFRGHDQGWUDQVPLWDPHVVDJH
IUDPHZRUNIRUGHFLVLRQPDNLQJDQGSUREOHPVROYLQJGHVLJQHGWRHQFRXUDJH
FULWLFDOLQTXLU\ZGV

SXWWLQJ\RXUWKRXJKWVDQGIHHOLQJVLQWRDPHVVDJH
DMXGJHPHQWEDVHGRQRSLQLRQ
DFROOHFWLRQRILQGLYLGXDOVZKRLQWHUDFWRFFXS\FHUWDLQUROHVDQGFRRSHUDWHWR
DFFRPSOLVKDFHUWDLQJRDO
DJURXSWHFKQLTXHXVHGWRJHQHUDWHLGHDV
DQHGXFDWHGJXHVVDERXWWKHXQNQRZQEDVHGRQZKDW\RXGRNQRZ
HYHU\JURXSPHPEHULVDSRWHQWLDOBBBBBBZKHWKHUGHVLJQDWHGRUDFKLHYHG
DXWRFUDWLFODLVVH]IDLUHDQGBBBBBBDUHOHDGHUVKLSVW\OHV
WKLVIXQFWLRQRIODQJXDJHLVZKHQ\RXRSHQWKHFKDQQHOVRIFRPPXQLFDWLRQ
TXHVWLRQVLQYROYLQJWKHWUXWKRUIDOVLW\RIDVWDWHPHQWZGV

WKHVHUROHVSUHYHQWWKHJURXSIURPZRUNLQJHIIHFWLYHO\
WKHHPRWLRQDODWPRVSKHUHRIDJURXS
DGLFWLRQDU\GHILQLWLRQRIDZRUG
VWUXFWXUHGEUDLQVWRUPLQJWHFKQLTXHWRDLGWKHVHDUFKIRUVROXWLRQV
WKHFRQWHQWRIDFRPPXQLFDWLYHDFW
PHVVDJHZLWKZRUGV
SHUVRQVZKRUHFLHYHGHFRGHDQGLQWHUSUHWDPHVVDJH
FKDLQDQGZKHHOVWDUDUHRIWKHILYHBBBBBBBBBBSDWWHUQVRIFRPPXQLFDWLRQ
ZKDWRFFXUVZKHQJURXSPHPEHUVWKRXJKWVRUDFWVOLPLWRULQWHUIHUHZLWKRWKHU
JURXSPHPEHUVWKRXJKWVRUDFWV






























'RZQ
TXHVWLRQVGHVLJQHGWRGHWHUPLQHIXWXUHDFWLRQVZGV


SDWWHUQVRIPHVVDJHIORZLQDJURXSZGV

ORRNLQJDWH[VLVWLQJGDWDIURPDQRWKHUDQJOHZGV

DFRQIOLFWUHVROXWLRQVWUDWHJ\ZKHUHSHRSOHDFWDVHDFKRWKHULQRUGHUWRXQGHUVWDQG
HDFKRWKHUVSRVWLWLRQV
,PSURPSWXVSHHFKDVSHHFKPDGHRQWKHVSXURIWKHPRPHQWZLWKOLWWOHRUQR
SUHSRUDWLRQZGV

DVSHHFKWKDWLVUHVHDUFKHGRXWOLQHGDQGGHOLYHUHGDIWHUDUHKHUVDOZGV

PHPEHUSRVLWLRQVDQGUROHVSHUIRUPHGLQDJURXSZGV

DSHUVRQDORUHPRWLRQDOPHDQLQJIRUDZRUG
QDPHIRUFRPPHQWVRUORRNVZKLFKGLVFRXUDJHRULQKLELWWKHJHQHUDWLRQRILGHDV
5DWLRQDOL]LQJZKHQ\RXXVHZRUGVWRH[FXVH\RXUEHKDYLRU
4XDOLW\FLUFOHVPDOOJURXSZKRPHHWVWRGLVFXVVRUJDQL]DWLRQOLIHDQGWKHTXDOLW\RI
WKHLUZRUNHQYLRUQPHQWZGV

PHGLDWKURXJKZKLFKPHVVDJHVDUHVHQW
'HFLVLRQPDNLQJGHIDXOWWUDGLWLRQDODQGJRRGQHLJKERUDUHW\SHVRIWKLVZGV

DW\SHRIWHDPHPSRZHUHGWRPDNHGHFLVLRQVDQGVXSHUYLVHWKHPVHOYHVZGV

DPRGHOFRQWDLQLQJSDQHVXVHGWRH[SODLQWKHUROHVWKDWVHOIDZDUHQHVVDQG
VHOIGLVFORVXUHSOD\LQUHODWLRQVKLSVZGV

LQQLWLDWLQJHYDOXDWLQJDQGFODULI\LQJDUHBBBBBBBBBBBGHVLJQHGWRKHOSWKHJURXS
DFKLHYHLWVJRDOZGV


PHVVDJHZLWKRXWZRUGV
VRPHWKLQJSURYHQE\GDWDRUH\HZLWQHVVWHVWLPRQ\
SRVLWLYHRUQHJDWLYHLQIRUPDWLRQUHWXUQHGWRDPHVVDJHVRXUFH
DQ\WKLQJWKDWSUHYHQWVFRPPXQLFDWLRQIURPEHLQJHIIHFWLYH