Toeic part 7 Ôn thi toeic

PHẦN 3: PHÂN TÍCH CÁC DẠNG BÀI ĐỌC HIỂU (KÈM VIDEO)
DẠNG 1: EMAILS/ LETTERS

N

Questions 1-3 refer to the following letter.
Hollywood  Travel  Plus    
2498  Broadway    
Hollywood,  CA    

.V

July  14,  2008    
Dear  Sir  or  Madam,    

I  saw  your  company'ʹs  billboard  advertisement  promoting  a  package  trip  to  Costa  Rica.  I  
am  interested  in  learning  more  about  this  offer.    

N

The   ad   listed   the   price   for   the   package,   including   airfare   and   accommodation   for   6  
nights,  as  $1,180.This  seems  like  a  very  cheap  price  to  me,  and  I'ʹm  wondering  how  it  is  
possible.  What  type  of  hotel  accommodation  is  included  in  the  package,  and  where  is  it  
located?  I  am  hoping  to  stay  at  a  five-­‐‑star  hotel  somewhere  on  the  Pacific  coast  of  Costa  
Rica.   If   the   advertised   package   does   not   include   such   a   hotel,   are   you   offering   other  
packages  that  do?    

O

I   would   appreciate   if   you   could   contact   me   soon   to   answer   my   questions,   as   I   am  
planning   a   vacation   for   mid-­‐‑September.   You   can   call   me   at   my   cellphone   at   714-­‐‑555-­‐‑

24488  
Most  thankfully,    

M
O

Vicky  Siebens    

1. Why was the letter written?
(A) To describe a recent travel experience
(B) To make hotel reservations in a foreign country
(C) To request information about a package vacation
(D) To complain about a billboard advertisement
2. What feature is Ms. Siebens looking for about a hotel?
(A) A friendly atmosphere
(B) An affordable price

(C) A high quality rating
(D) A downtown location
3. When does Ms. Siebens want to take trip?
(A) In one week


(B) In two weeks
(C) In one month
(D) In two months
Questions 4-5 refer to the following email.
From:  Lared  Petrovski,  Office  Manager  <>  
To:  Dan  Vickerman,  Administration  Assistant  <>  

N

Re:  Tomorrow'ʹs  conference  preparations    
Hi  Dan,    

.V

I   need   you   to   help   me   set   up   the   conference   room   for   tomorrow'ʹs   event.   We   have   to  
arrange  the  tables,  set  up  the  audio-­‐‑visual  equipment,  and  prepare  the  afternoon  tea.  The  
conference  starts  at  noon,  so  you  should  start  helping  me  at  around  9:30  a.m.  If  it'ʹs  just  
the  two  of  us,  I  guess  it  will  take  a  couple  of  hours  to  get  everything  done.  But  if  there'ʹs  
anyone  else  in  the  administration  department  who'ʹs  available  to  help,  please  bring  them  
along.  I'ʹd  like  to  get  as  many  people  involved  in  the  preparations  as  possible,  so  that  we  
can  be  ready  by  11  a.m.    
Thanks,    

N

Lared  Petrovski    

4. When is the event scheduled to begin?
(A) 9:30
(B) 11:00

O

(C) 11:30
(D) 12:00

5. What does Mr. Petrovski ask Dan Vickerman to do?

(A) Ask other people to volunteer

M
O

(B) Buy some audio-visual equipment
(C) Call the administration manager
(D) Bring handouts along to the room
DẠNG 2: MEMO

Questions 6 -7 refer to the following note.
Message  taker:  Jude  Simpson,  Receptionist  
Message  for:  Geordan  O’Brien,  Operations  manager  
Caller:  Marianna  Gomez,  Gomez  Repair  Center    
Caller'ʹs  contact:  010-­‐‑552-­‐‑775    
Time:  3:47  p.m.,  Monday  June  18th  
Message:    
You   can   collect   your   vehicle   from   the   repair   center   this   afternoon.   The   total   cost   of   the  


service   comes   to   $345.50.   Acting   on   your   request,   the   tires   have   been   rotated,   and   the  
battery  has  been  replaced.  Also,  after  the  repairmen  inspected  the  rest  of  the  vehicle  and  
realized  that  what  you  said  was  right,  they  performed  a  wheel  alignment.  
 As   usual,   complimentary   oil   changes   were   also   provided.   You   will   receive   a   more  
detailed  account  of  the  charges  and  services  rendered  on  pick-­‐‑up.    

(A) To tell a customer his vehicle is ready for pickup

N

6. What was the main purpose of Ms. Gomez's call?
(B) To inform a client of a mechanical problem with his car
(C) To quote a price estimate for a vehicle check-up
(D) To demand an overdue payment for a repair service
(A) Tire rotation
(B) An oil change
(C) A battery replacement
(D) Wheel alignment

.V

7. What is NOT requested by Mr. O'Brien?

N

Questions 8-11 refer to the following memo.
FROM:  Vice  President  of  Opt  rations    
To:  All  employees    

O

For  the  past  three  months,  a  team  from  the  financial  department  has  been  investigating  
ways  for  our  company  to  cut  costs.  They  delivered  their  final  report  to  me  yesterday,  and  
I’d  like  to  share  the  results  with  you.    

M
O

The   number-­‐‑one   way   we,   here   at   Symbolite   Publishing,   can   lower   our   overhead   is   by  
conserving   office   supplies.   For   example,   the   investigative   team   found   that   we   use   over  

56,000   sheets   of   paper   every   week.   Not   only   is   this   excessive,   but   it   is   unnecessary.   By  
utilizing   digital   document   formats   and   communicating   by   email,   the   financial   team  
believes  we  can  reduce  that  number  to  12,000  sheets  per  week  or  less.  That  translates  to  a  
yearly  saving  of  nearly  $23,000.    
In  order  to  encourage  smart  use  of  office  supplies,  I  am  designing  a  training  workshop  to  
be  attended  by  all  employees.  I  will  meet  with  department  heads  tomorrow  to  determine  
an  appropriate  schedule  and  format,  with  the  hope  of  beginning  the  sessions  sometime  
next  month.  Until  then,  please  be  conscious  of  the  ways  you  use  office  supplies  and  how  
you  could  use  less.    
Thank  you  

8. What is the purpose of the memo?
(A) To announce findings of a financial study
(B) To explain the delay of a supply delivery
(C) To report the company's sales figures
(D) To thank employees for their performance


9. How much paper does the company currently use per week?
(A) Less than 12,000 sheets
(B) About 12,000 sheets
(C) Nearly 23,000 sheets
(D) More than 56,000 sheets
10. What are employees asked to do?
(B) Avoid using color printers
(C) Change the office supplies contractor
(D) Organize a training workshop
11. What will happen next month?
(B) A report will be released.
(C) Workers will receive training.

(D) Department heads will meet.
DẠNG 3: NOTICE

.V

(A) Office supplies will be delivered.

N

(A) Try to conserve supplies on their own

Questions 12-13 refer to the following notice.

N

The   Global   Poverty   Fund   (GPF)   is   proud   to   announce   its   annual   "ʺSave   the   Children"ʺ  
production,   to   be   held   on   March   14.   The   venue   for   the   event   is   the   Gatland   Theater,  
Chicago.    

O

This   year'ʹs   production   is   a   performance   of   John   Digby'ʹs   acclaimed   musical   The   Pilots.  
Directed  by  Kate  Mason,  and  featuring  international  movie  star  Francis  Wilson  as  well  as  
a  popular  singer  Ben  Diver  in  the  lead  roles,  the  performance  will  be  fantastic.    
As   ever,   proceeds   from   the   event   will   go   towards   alleviating   poverty   and   building  
educational  programs  for  children  in  Africa.    

M
O

To  purchase  tickets  and  support  this  worthy  cause,  please  contact  the  Gatland  Theater  at  
900-­‐‑335-­‐‑7255.   Tickets   cost   $50   for   adults   and   $35   for   children.   Group   discounts   are  
available.  
12. What is the main purpose of the notice?
(A) To publicize a classical concert
(B) To promote a charity fundraiser
(C) To declare the opening of a theater
(D) To announce a change of venue
13. Which of the following is NOT true about the event?
(A) The show features singing and dancing.
(B) Tickets are cheaper for people in groups.
(C) The show stars Kate Mason.
(D) Profits will be donated to charity


DẠNG 4: ANNOUNCEMENT
Questions 14-16 refer to the following announcement
Attention  all  Freemont  City  Literature  Society  members:    
We   are   happy   to   announce   the   upcoming   appearance   by   Allie   Garcia   at   the   Freemont  
City   Auditorium   this   Thursday   at   7:30   p.m.   As   you   know,   Ms.   Garcia   is   the   award-­‐‑
winning   author   of   the   novel   “Life   on   the   Sea”.   She   will   be   speaking   about   the   art   of  
imaginative  fiction  writing  and  will  stay  for  a  cocktail  reception  afterwards.    

.V

14. Why was this announcement written?

N

As   usual,   members   of   the   Freemont   City   Literature   Society   enjoy   half   off   on   tickets   to  

events  at  the  Freemont  City  Auditorium.  Just  remember  to  bring  your  membership  card  
with   you   to   the   event.   We   hope   to   see   you   at   the   auditorium   on   Thursday   evening   to  
take  advantage  of  this  amazing  opportunity.    
(A) To notify members of a meeting cancellation

(B) To discuss preparations for a cocktail reception
(C) To announce the publication of a book
(D) To inform members of a special event

15. What is taking place at the Freemont City Auditorium?

N

(A) A literature society presidential election
(B) A talk on creative writing

(C) A seminar about an author
(D) A private dinner party

O

16. What will Freemont City Literature Society members receive?
(A) Discounted admission

(B) Free copies of a novel

M
O

(C) New membership cards

(D) The author's autograph
DẠNG 5: ARTICLE

Questions 17-20 refer to the following article,
Dubai,   Jan.   14   -­‐‑   JAK   Technology   announced   yesterday   that   Wilson   Ferris   has   been  
chosen   to   replace   Fredrick   Turner   as   the   Senior   Director   of   Finances.   His   new   job  
responsibilities  will  include  managing  the  finance  department,  developing  budget  plans,  
analyzing  expenditures,  and  projecting  future  earnings.  With  more  than  fifteen  years  of  
experience  in  the  finance  industry,  Mr.  Ferris  has  a  proven  record  of  managing  corporate  
finances  and  leading  large  teams  of  talented  people.  According  to  the  president  of  JAK  
Technology,   Bob   Goldberg,   Mr.   Ferris   will   undoubtedly   add   value   to   the   company   by  
strengthening   its   role   as   the   world'ʹs   top   distributor   of   accounting   software   for   large  
corporations.  


17. What is Wilson Ferris best known for?
(A) His work as a technology specialist
(B) His background in business finances
(C) The foreign language software he developed

.V

(D) The project he did for Bob Goldberg

N

Before   coming   to   JAK   Technology,   Ferris   was   the   Assistant   Director   of   Finances   at  
Languatec   Inc.,   a   company   renowned   for   its   popular   foreign   language   education  
software.   While   with   Languatec   Inc.,   he   was   responsible   for   developing   a   progressive  
financial  plan  that  saved  the  company  millions  of  dollars  —  boosting  its  market  value  by  

25   percent.   Following   a   successful   five   years   at   Languatec,   Ferris   left   to   start   his   own  
business,   Smart   Consultants   Inc.,   where   he   offered   savvy   financial   advice   to   numerous  
high  profile  corporations,  such  as  Blooming  Investments.    

18. What kind of service does JAK Technology provide?
(A) Accounting software
(B) Computer repairs
(C) Advertising campaigns

N

(D) Financial analysis

19. What is mentioned about Ferris' work at Languatec?
(A) He broke the record for number of sales.

(B) He decided to leave the position after two years.

O

(C) He increased the company's value.

(D) He introduced a more efficient production process.
20. Which company was established by Mr. Ferris?
(A) JAK Technology

M
O

(B) Languatec Inc.

(C) Smart Consultants Inc.
(D) Blooming Investments
DẠNG 6: ADVERTISEMENT
Questions 21-22 refer to the following advertisement.
Urban  Communications  
Satisfying  you  and  your  customer'ʹs  communication  needs    
At   Urban   Communications,   we   know   how   important   it   is   to   communicate   quickly   and  
effectively  with  customers.  That'ʹs  why  we  provide  a  reliable  calling  service  to  help  you  
stay   in   touch   with   customers   without   spending   a   fortune.   Our   professional   staff   can  
assist  your  customers  with  almost  any  problem,  whether  it  is  answering  questions  about  
your   company'ʹs   products,   processing   orders,   or   scheduling   appointments.   Urban  


Communications   has   over   15   years   of   experience   and   has   worked   with   some   of   the  
largest   and   most   successful   corporations   in   the   country.   To   stay   ahead   of   our  
competitors,   we   continually   upgrade   our   equipment,   which   also   means   that   we   can  
consistently   offer   a   high   standard   of   service   that   meets   all   of   our   customers'ʹ   particular  
needs.   To   help   your   business   succeed   tomorrow,   call   us   today   at   854-­‐‑623-­‐‑3154,   or   visit  
our  new  website  at  www.urbancommunications.com.    
21. What service does Urban Communications offer?

N

(A) Upgrading computer software
(B) Answering telephones
(C) Repairing electronic equipment
(D) Designing websites

.V

22. What is NOT mentioned about Urban Communications?
(A) It has worked with large companies.
(B) It uses the most recent technology.
(C) It offers weekend service.
(D) It has many years of experience

N

Questions 23-25 refer to the following advertisement.
Synergy  Online  Banking  

Access  your  Synergy  Bank  account  from  anywhere  in  the  world!    

O

Synergy   Bank   is   proud   to   introduce   its   latest   service:   Internet   Banking.   Access   your  
account  24  hours  a  day,  seven  days  a  week,  wherever  you  have  an  internet  connection!  
Here  are  just  a  few  of  the  options  available  to  you  with  Synergy  Online  Banking:    
-­‐‑  Log  into  your  account  and  view  current  balances  in  your  savings  or  checking  account    
-­‐‑  View  an  easy-­‐‑to-­‐‑read,  printable  version  of  all  your  account  transactions    

M
O

-­‐‑  Quickly  transfer  money  from  one  account  to  another  
-­‐‑  Make  payments  online  for  all  your  bills    
-­‐‑  Update  your  name  and  address  by  completing  the  form  online  
Save   even   MORE   time   by   signing   up   for   our   exclusive   Synergy   Home   Banking   service  
($5.95/month).  With  this  service,  you'ʹll  be  able  to  easily:  

-­‐‑   Ask   to   receive   Synergy   Bank'ʹs   email   newsletter,   which   outlines   new   products   and  
services,  and  offers  the  latest  financial  advice    
-­‐‑  Have  unlimited  access  to  our  Financial  Resources  section,  which  has  all  the  information  
you  need  to  choose  the  right  financial  plan  for  you  and  your  loved  ones,  and  an  online  
calculator  to  plan  monthly  budgets  and  calculate  upcoming  bills    
To  make  banking  easy,  set  up  your  Synergy  Bank  online  services  today!    
If   you   currently   hold   a   Synergy   Bank   account,   then   just   visit   our   website   at  
www.synergybank.com  and  click  on  the  'ʹOnline  Banking  Set-­‐‑Up'ʹ.    


23. What is NOT mentioned as an advantage of Synergy Online Banking?
(A) Check out current account balances
(B) Receive e-mail notifications for transactions
(C) Transfer money from one account to another
(D) Review history of account activity
24. How can customers notify the bank about changes to personal information?
(B) Send an email to customer services
(C) Visit the closest Synergy Bank branch in person
(D) Call Synergy Bank

N

(A) Fill out the online form

(A) Option to apply for a loan online

.V

25. What does this advertisement emphasize about the services?
(B) Ability to speak with a service agent 24 hours a day

(C) Effortless banking
(D) Fewer fees for banking services

N

DẠNG 7: INFORMATION

Questions 26-28 refer to the following document.
Attn.: All employees, Austin Headquarters
Date: April 2, 2008

O

Here is the in-house schedule for the National Conference in April. The five affiliates will
be in Austin for this year's conference, which means about 200 people will be attending.
April 11

Location

Opening Remarks by CEO Mason

Lecture Room 4th floor

11:30-1:30

Lunch

Dining Room

1:30-6:00

Topic:
Product
Performance

6:00-8:00

Dinner

TBA

April 12

Location

9:30-11:30

Team Innovations Activities

Boardroom

11:30-1:30

Lunch

Dining Room

1:30-6:00

Topic: Research & Development

Auditorium

6:00-8:00

Dinner

TBA

M
O

10:00-11:30

Summary

& Showroom

Because of the large number of people this year, we will hold the 'Team Innovations' part
of the conference in small meeting rooms. We will divide employees into six groups to be
announced at the end of lunch on April 11. The groups will be chosen with the aim of


getting employees from the different company offices to mix together. If there is anything
you would like to comment on, please email me or come see me in HA, room 202, before
April 4.
Laurie Pitt

704-2474
26. What kind of event will take place?

N

(A) A scientific symposium
(B) A company-wide annual meeting
(C) A regional spring conference
(D) A seminar on fiscal responsibility

.V

27. By what date should changes to the schedule be suggested?
(A) April 2
(B) April 4
(C) April 11
(D) April 12

N

28. What will determine the organization of 'Team Innovations'?
(A) Employees' place of work

(B) The preferences of the affiliate companies
(C) The number of people who attend

O

(D) How many meeting rooms are available

Questions 29-32 refer to the following form.
Ad World Inc.

Employee Appraisal Form

M
O

Employee: Dick Brampton

Position: Marketing Assistant
Date: July 16, 2008

Appraised by: Robin Nagel, Personnel Director
Please rate the employee according to the following criteria:
Excellent

Above Average

Average

Attitude, Motivation
Initiative

Below Average
ü

ü

Efficiency

ü

Teamwork

ü

Organizational

ü


skills
Punctuality

ü

Client Relations

ü

Corporate Pride

ü

Other Observations:

N

- Because Mr. Brampton was behind schedule, his colleague Stephanie Ramirez has
had to finish and submit his last 3 ad proposals.
- Mr. Brampton spoke with a rude tone to our client at Vistrim on May 14.

- Mr. Brampton received an official warning on June 3 for being consistently late to work.
The warning was issued by Philippe Buldakov, the Marketing Team Supervisor.

.V

Overall Comments:

- Mr. Brampton lacks the professionalism necessary to survive in the advertising industry.
I think we should give Mr. Brampton one last chance to prove himself over a month trial
period. Mr. Buldakov and will meet with him regularly during this time to discuss ways to
enhance his performance. If he still doesn't show any signs of improvement, I strongly
recommend that his employment at Ad World Inc. is terminated.

N

29. Who most likely is this form intended for?
(A) Personnel Director

(B) Vistrim's senior executives
(C) The marketing team

O

(D) Ad World Inc.'s management

30. What is Stephanie Ramirez's role at the company?
(A) Personnel director

(B) The marketing team supervisor

M
O

(C) Marketing assistant

(D) Client relations consultant
31. What is Mr. Brampton NOT guilty of doing?
(A) Speaking rudely to his colleagues
(B) Neglecting his duties on projects
(C) Treating a client unprofessionally
(D) Failing to arrive at work on time
32. What does Mr. Nagel suggest?
(A) Assigning Mr. Brampton to a new team
(B) Terminating Mr. Brampton's employment
(C) Putting Mr. Brampton on probation
(D) Issuing Mr. Brampton an official warning


Questions 33-35 refer to the following information.
PeaceValley
Resort Guest Information
Introduction

N

Thank you for choosing Peace Valley Resort, the only hotel in the Bay Area that caters
exclusively to international business executives. Our reception desk is staffed with
individuals who speak French, Spanish, German, Japanese and Mandarin. Every room
comes with a wireless Internet connection, and we offer a reduced rate for international

phone calls. There is also a conference room, and a computer lab with computers, fax
machines and copying machines.

Table of Contents

.V

To make the most of all our facilities and services, we recommend that you read this
pamphlet thoroughly. For more information on local restaurants, entertainment venues
and museums, consult the 'Guide to Bay Area Life’, which is located in the drawer of your
night stand. We sincerely hope that you enjoy your stay; if you need any help, or would
like to make a reservation for meals or tours, please contact Reception at extension 002.
Page 1 — Welcome Message from the Manager of Peace Valley Resort

N

Page 2 — Map of Resort's Facilities
Page 4 — List of Hotel Regulations

Page 6 — Outline of Peace Valley Resort Services

Page 10— Menu for the Peace Valley Resort Gourmet Cafe

O

33. What service is NOT discussed in the information?
(A) Multi-lingual employees

(B) Internet connection in rooms

M
O

(C) Conference area

(D) Free international calls
34. Where can people find out more about restaurants in the area?
(A) In the guest information pamphlet
(B) In the guide for business travelers
(C) In the local newspaper
(D) In the Guide to Bay Area Life
35. What information is provided on pages 2-3 of the pamphlet?
(A) A message from the resort manager
(B) A menu for the resort restaurant
(C) The location of the resort fitness center
(D) The list of resort regulations
Questions 36 - 38 refer to the following form.


Trenton
Take a moment to tell us how we did. Complete this form and hand it to the cashier for a
$5 gift certificate good at Trenton.
Date: 03/22/08

Time: 6:50

Name of Server: Jeanette

Is this your first time at Trenton?
RYes

No

N

Please rate the following (5 = Excellent, I = Poor):
Food Quality
1

2

3

R 4

5

3

4

R5

3

4

5

1

2

Atmosphere
1

R2

Additional Comments:

.V

Service

N

The food was good and the service was excellent but I think the atmosphere in the
restaurant could be better. I don't like the decorations on the walls and the carpet on the
floor is dirty.
Thank you for helping us better serve you!

36. Where would this form most likely be seen?
(A) In a cookbook

O

(B) In a restaurant

(C) In a food magazine
(D) In a gift shop

M
O

37. What do customers receive for completing the form?
(A) A coupon

(B) A free meal

(C) A beverage

(D) A food sample

38. What suggestion did the customer make?
(A) The pattern of the carpet should be changed.
(B) The walls should be painted a different color.
(C) The service should be improved.
(D) The interior should be decorated differently.


DẠNG 8: MIX
Questions 39 - 43 refer to the following email and advertisement.
From:  Matthew  Remington    
To:  Tri-­‐‑State  Realty    
Subject:  House  Search    

.V

N

To  whom  it  may  concern:    
I  am  currently  living  in  the  Pittsburg  area,  but  will  be  relocating  to  California,  and  would  
like   some   more   information   on   the   apartments   your   agency   is   currently   leasing   in   the  
Berkley   area.   Although   my   primary   concern   is   which   neighborhood   the   building   is   in,  
my  other  requirements  are  that  it  is  one  room,  with  large  windows,  and  a  good  view.    
I  would  really  like  to  start  the  process  of  searching  for  an  apartment  as  soon  as  possible  
because   I   have   accepted   a   teaching   position   at   Berkley   University,   and   will   be   starting  
work  in  less  than  two  months.  Also,  since  I  don'ʹt  own  a  car,  I  would  prefer  to  live  within  
walking   distance   of   the   University   campus.   I   certainly   appreciate   your   assistance   with  
this  matter.  Please  feel  free  to  contact  me  any  time  at  345-­‐‑243-­‐‑5675.    
Regards,    
Matthew  Remington    

N

Tri-State Realty - Find a home without a hassle
Here are just a few of the properties we offer:
Bayview Apartments

O

This lovely complex is located in the center of the city, just a few blocks away from all the
hottest shopping malls and restaurants. All apartments have two rooms and come fully
furnished. Utilities and Internet access are included in the monthly rent.
Covent Gardens

M
O

Located right beside the Berkley University campus, this beautiful complex is perfect for

students looking to escape school life. Choose from one, two or three room apartments.
The complex also includes a swimming pool, fitness center and tennis courts.
Royal Suites
For anyone in search of superior living facilities, look no further than Royal Suites. These
fine apartments have two bedrooms, a living room, a dining room, two bathrooms, a sun
porch and an entertainment room. Special service features include valet parking, a
gourmet restaurant, fitness center and spa.
Goldfinch Forest
Families are welcome at Goldfinch Forest, a new housing complex providing economical
but comfortable housing away from the noise of the city. All apartments come with a
washing machine and dryer, oven and refrigerator. Plus, there is an onsite daycare
facility and playground.
For more information about our properties, or to schedule an appointment to meet with
one of our real estate agents just call 1-888-956-4357. You can also email us at
, or visit our company website.


39. What is Mr. Remington's first concern?
(A) The location of the apartment
(B) The cost of monthly utilities
(C) The size of the rooms
(D) The furnishing provided
40. Why is Mr. Remington planning to relocate?
(B) He is going to begin a new job.
(C) He is unhappy with his current apartment.
(D) He is tired of living outside the city.

N

(A) He is about to graduate from college.

(A) Royal Suites
(B) Bayview Apartments
(C) CoventGardens
(D) GoldfinchForest

.V

41. Which apartment building would most likely interest Mr. Remington?

N

42. What does the advertisement suggest about the Goldfinch Forest?
(A) It is close to popular city attractions.
(B) It is an exclusive housing complex.

(C) It is excellent for University students.

O

(D) It is in a quiet neighborhood.

43. Which is NOT mentioned as a way to contact Tri-State Reality?
(A) Telephone
(B) Email

M
O

(C) Fax

(D) Internet


Questions 44 - 48 refer to the following two emails.
From:  Roy  Macintosh,  Jennings  Hotel  
To:  Barbara  Elk  
Subject:  Satisfaction  Rating  
Dear  Mrs.  Elk,    

N

Thank   you   for   your   recent   patronage   at   the   Jennings   Hotel.   I   am   writing   this   email   to  
you  to  kindly  ask  your  opinion  on  how  you  enjoyed  your  stay  at  the  Jennings  Hotel  so  
that  we  can  ensure  that  we  continue  to  offer  only  the  best  services  and  facilities.    

.V

We  pride  ourselves  on  offering  exceptional  service,  outstanding  facilities  and  affordable  
prices.  Our  unique  atmosphere  and  friendly  service  sets  us  apart  from  other  hotels,  and  
brings   a   new   standard   of   excellence   to   the   hotel   industry.   With   over   250   rooms,   three  
restaurants,   a   golf   course   and   live   entertainment   on   Friday   and   Saturday   nights,   the  
Jennings  Hotel  is  the  perfect  place  to  relax.  In  addition  to  the  services  already  mentioned,  
we   are   also   the   only   hotel   in   the   area   to   offer   a   comprehensive   fitness   center,   which   is  
located  on  the  second  floor.  Guests  can  choose  from  over  150  different  types  of  exercise  
equipment,  including  tread  mills,  stationary  bikes,  stair-­‐‑steppers  and  weight  machines.    

Sincerely  
Roy  Macintosh    

N

Your  response  is  greatly  appreciated,  and  I  assure  you  that  any  information  you  provide,  
including  your  name,  address  and  occupation,  will  remain  anonymous.    

Director  of  Customer  Relations    

O

Jennings  Hotel    

From:  Barbara  Elk    

To:  Roy  Macintosh    

Subject:  Re:  Satisfaction  Rating    

M
O

Dear  Mr.  Macintosh,    

I  received  your  email  regarding  my  recent  stay  at  the  Jennings  Hotel.  It  is  nice  to  see  that  
a  hotel  cares  so  much  about  its  guests!  To  be  honest,  in  general,  my  stay  at  the  hotel  was  
exceptional.   The   staff   was   very   friendly,   my   room   was   luxurious   and   the   food   at   the  
restaurants   was   excellent.   What   I   enjoyed   most   about   your   hotel,   however,   was   the  
facility   on   the   second   floor.   I   was   a   guest   lecturer   at   the   Wellstone   Health   Conference,  
and  was  required  to  work  long  hours  preparing  and  delivering  seminars.  I  was  surprised  
to   discover   that   I   had   24-­‐‑hour   access   to   the   facility,   which   was   very   convenient.   I   was  
disappointed,   though,   that   the   hotel   didn'ʹt   have   a   business   center.   It   would   have   been  

nice,  especially  since  1  often  had  to  send  documents  to  people  at  the  last  minute.  Aside  
from   this,   I   was   very   pleased   with   my   experience   at   the   Jennings   Hotel,   and   would  
certainly  conic  again.  
Sincerely,    
Barbara  Elk  


44. What is the purpose of the email from Roy Macintosh?
(A) To inquire about hotel reservations
(B) To collect information from the customer
(C) To introduce a new feature of the hotel
(D) To explain the hotel's rules and regulations
45. What is NOT a service offered at the hotel?
(B) Fitness center
(C) Airport shuttle
(D) Weekend entertainment

.V

46. What does Mr. Macintosh tell Mrs. Elk?

N

(A) Golf course

(A) The bill for her stay will be charged to her credit card.
(B) The hotel is offering a special rate.

(C) The room she requested is not available.

(D) The information she provides will be kept confidential.

N

47. What does Mrs. Elk mention she liked most about the hotel?
(A) The exceptional fitness facilities

(B) The show offered on Saturday night

(C) The business center and computer lab

O

(D) The service at the first floor restaurant

48. What is probably true about Mrs. Elk?
(A) She wanted to extend her stay.
(B) She will stay at the hotel again.

M
O

(C) She will speak at the conference next year.
(D) She didn't expect the staff to be so friendly.
Questions 49 - 53 refer to the following notice and email.
Attention  shoppers!    

Following   a   routine   engineering   safety   inspection,   experts   recommended   that   we   have  
the  ceiling  in  the  Kindle  Street  parking  lot  reinforced.  As  a  result,  this  lot  will  be  closed  
for  renovation  from  the  13th  to  the  15th  of  this  month.  It  will  reopen  again  on  the  16th.  

We  apologize  for  any  inconvenience  this  causes.    
On   the   affected   days   you   will   need   to   use   either   our   main   parking   lot   or   the   nearby  
Nelson  public  lot.  For  those  of  you  who  don'ʹt  know,  Nelson  Street  is  on  the  other  side  of  
McLean   Park,   and   the   public   lot   is   next   to   Kennedy   Sports   Center.   We   have   made  
arrangements   with   the   management   at   Nelson   that   will   allow   us   to   validate   tickets   for  
that  lot.    


Thank  you,    
The  Management,  Luton  Department  Store    
From:  Max  Verlaine  <>  
To:  Customer  Affairs,  Luton  Department  Store  <>  
Subject:  Parking    
Hello,    

N

I   visited   your   department   store   this   morningto   do   some   shopping.   Your   main   parking  
area  was  full,  and  your  Kindle  Street  lot  was  under  maintenance,  so  I  had  to  park  at  the  
public  lot  on  Nelson  Street.  This  was  a  little  inconvenient  as  the  walk  from  Nelson  Street  
is  uphill.  However,  I  understand  the  situation  and  the  safety  concerns  involved.    

.V

I  was  very  disappointed,  though,  when  I  had  so  much  trouble  getting  my  parking  ticket  
validated  at  your  store.  The  clerk  who  served  me  claimed  that  she  was  not  authorized  to  
handle  tickets  for  the  Nelson  public  lot.  She  told  me  I  had  to  go  to  the  information  desk.  
Then,   in   turn,   the   person   at   the   information   desk   directed   me   to   the   cashier'ʹs   office   on  
the  third  floor.  I  finally  got  the  ticket  validated  there.    

Yours,    
Max  Verlaine    

N

The  process  was  very  confusing  and  complicated.  I  realize  that  today  is  the  first  day  your  
employees   have   had   to   handle   parking   validation   for   the   Nelson   lot,   but   please   make  
sure  your  staff  is  fully  aware  of  your  procedures  in  the  future.    

49. What is the notice mainly about?

(A) A temporary closure of a parking area

O

(B) The preparations for a routine safety inspection

(C) Proposed changes to the layout of the department store
(D) Some upcoming road construction work
50. What caused the management at Luton to take action?

M
O

(A) A serious disaster
(B) A building check

(C) New engineering regulations
(D) Relocation of a parking lot
51. When did Mr. Verlaine go shopping?

(A) The 13th
(B) The 14th

(C) The 15th
(D) The 16th

52. Why has Mr. Verlaine written this email?
(A) To complain about a problem he experienced at the store
(B) To ask for a department store membership card
(C) To request a parking permit for the main lot


(D) To inquire about other parking facilities
53. Where are tickets for the alternative parking lot validated?
(A) At the office on Nelson Street
(B) At the cashier's office
(C) At the counter

M
O

O

N

.V

N

(D) At the information desk