Giáo án Tiếng Anh 11 unit 9: The post office

Giáo án Tiếng anh 11

UNIT 9:

THE POST OFFICE
READING

A. Aims: By the end of the lesson, Ss can learn new words choosing the opposite
meaning. And can scan for specific information of the reading, especially know many
services of post office.
B. Teaching aids: cassette, tape, posters, handouts
C. Procedure:
Teacher ‘s activities

Students’ activities

* Warm up:
T gives some pictures and asks Ss " What's it?"
Stamp, phonecard, envelope, telephone
Then asks some questions:
- Where can we buy it?

Work individually
T gives some pictures and asks
Ss to give the names, then
answer some questions.

- How often do you go to the post office? What for?
- How far is it from your house to the nearest post
office?
- How do you go to the post office?

- What services do you think the post office offers?

I. Pre-reading:
* Teaching vocabulary:

Work in pairs.

- Elicit meanings from Ss or give explanations

T asks Ss to read the words,


Giáo án Tiếng anh 11
yourself and then has Ss match these words:
Words

Explanations

1. spacious

a. to hand over sth to sb

2. courteous

b. having a lot of space

3. surface mail

c. a person who receives sth

4. transfer

from sb

5. recipient

d. having good manner or

6 subscribe
7. original

explanations and then match
them.
Feedback
1-b

2-d

3-e

4-a

5-c

6-f

7-g

polite
e. mail by car, by train,....

f. to agree to buy newspaper
and magazines regularly
over a period of time
g.not copied

- Give Ss some practise on pronunciation
* Checking vocabulary: Rub out and remember
II. While-reading:
1. Task 1: Circle the letter (A, B, C or D) before the
word that has the opposite meaning to the italicised
word.

Work in pairs.

a. Thanh Ba Post office has a spacious and pleasant

T asks Ss to choose and give

from office.

feedback

A. large B. beautiful

C. cramped D. open

b. Our well-trained staff are always courteous to

T corrects the mistakes if
neccesary.

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customers.
A. helpful B. rude

C. friendly

D. open

Feedback

c. This speedy and secure service of transferring

a-C

b-B

money can be useful.

c-D

d-C

A. rapid B. hurried

C. careful D. slow

d. If you want to send a document and do not want to
lose its original shape, send it by a fax machine.

A. unique B. outdated C. change D. imaginative

Work in groups of 4.

2. Task 2: Read the text again and then answer the

Feedback

questions:
a. What is Thanh Ba Post office equipped with?

a. Thanh Ba Post office is
equipped with advanced

b. What services are offered at Thanh Ba Post

technology and has a spacious

Office?

and pleasant front office.

c. According to the text, what are three different

b. Mail and Parcel Service,

ways of sending a letter?

Express Money Transfer, Phone

d. What is the Messenger Call Service used for?

Calls and Faxes, Press

e. What will you have to do if you want to get your

Distribution

newspapers and magazines delivered to your house?

c.They are mail, surface amil

3. Task 3: Find the evidence in the text to support

and the Express Mail Service

these statements:

(EMS)

a. You cannot make a pone call at Thanh Ba Post

d. It's used for notifying the

Office at 10 p.m.

recipient of the time and place

b. You can save some money if you send a parcel
which is under 15 kg.

to receive the call.
e. You will have to subcribe to
your favourite newspaper and


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c. The post office offers a special mail service which

magazines

is particularly fast.
d. Your relatives do mot have to wait till tomorrow
to get the money you send them today.
III. After you read

Work in pairs.
Feedback
a. The post office opens daily

Work in groups. Answer the following questions.

from 7 a.m to 9 p.m.

1. Which services provided by Thanh Ba Post Office

b. We offer a very competitive

do you think is the most important and why?

rate for parcels under 15 kg.

2. What services do you think Thanh Ba Post Office

c. We also have the Express

should have in the future?

Mail Service and your EMS

IV. Homework

mail will be delivered in the
shortest possible time.
d. We offer a speedy and secure
service of transferring money in
less than 24 hours.
Learn new words and questions
by heart


Giáo án Tiếng anh 11

Teaching date:...
PERIOD 56

UNIT 9: THE POST OFFICE
SPEAKING

* Aim :

have Ss know how to register services provided by post offices

* Lexical items: words related to the process of registering a service provided

by the

post office.
* Structures : sentences used to describe a process of registering a service
provided by the post office.
* Teaching aids:

posters, pictures, handouts

* Teaching method:

Integrated, mainly communicative

PROCEDURES
Teacher ‘s activities

Students’ activities

I. Warm-up - Describe the picture

T questions - ss answer
Pair work
Key:
- What can I do it for you?
- Could you help me to send this

- Do you often use the services provided by the

document...........?

post office?

- How much is that?

- Are the services provided by the post office

- What's the fax number?

very helpful?

- You can see the rates on the table.


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II. New lesson:
Task 1 _ textbook/103

T. questions - ss answer

1.1 Match the 2 parts of the sentences

Key:

A

B

The customer is using the fax service

What can I

is that?

Pair work

Could you help me

do it for you?

T has 2 pairs to speak out in front of

How much

on the table
to send this document

What's

to my office by fax

You can see the

the fax number?

rates

the class.
Ss work in pairs. T. walks around the
class to make sure that all ss are
working.
T. selects some pairs and has them
demonstrate their conversation in

1.2 Questions:

front of the class.

+ Which things does the customer says?
+ Which thing does the clerk says?
+ What service is the customer using?

Key:
A: Good morning. Can I help you?
B: I want to have a telephone line

1.3 Read the dialogue

installed at home

Task 2 _ textbook/104

A: Ok. Where do you live?

Work with your partner, make a conversation

B: I live at 123 Le Loi street. When

from the suggestion below:

does the installation take place?

Student A (clerk)

A: The installation takes place one

Student B (customer)

week after your registration.
Great B and ask if
he can help

say that you want to
have a telephone line

B: Can you come on Friday?
A: Yes. Do you have a telephone yet?


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installed at home

B: Yes, I have. How much is the
installation fee and monthly fee?

ask where B live

give your address

and ask when the
installation will
take place

A: You can see the rates on the table
Ss work in pairs, complete their
paper. Then they may exchange their
paper to other pairs to check their
answer.

say that the installation ask if A can come

T has 2 pairs to demonstrate their

will take place one

conversation

on Friday

week after registration

T. comments
Key:

agree and ask if B has say that you already

a, can I help you?

a telephone

b, I would like

have a telephone
and ask about the

c, for a year

installation fee and

d, where would you like to get the

monthly fee.
tell B about the fees and
ask B to fill in a form
Task 3 _ textbook/104

newspaper?
e, can I get the newspaper every
morning before 6:00?
f, how about 6:30?

3.1 Complete the conversation below
A: Good morning..........a.........................?
B:.......b........ to subscribe to Lao Dong daily
newspaper.
A: yes. How long would you like to subscribe

Pair work
Ss work in pairs. T. walks around the
class to make sure that all ss are
working and offers ideas when ss


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it?

need help.

B:.........c.......................

T. selects some pairs and has them

A:..........d.....................................................?

demonstrate their conversation in
front of the class.

B: At home, please. I live at 67 Ngoc HA
Street.
A: Ok.
B:...........e....................................................?
A: Before 6:00? Well, it might be a little bit
early.........f......................................?
B: Ok, 6:30
A: Can you fill in this form?
3.2 Make a conversation for the 2nd situation in

textbook/104.

IV. Homework:
Your uncle's wedding is on 20th March. You
want to use Mail and Parcel Service provided
by the post office to send him a present. Make a
dialogue follow the situation above.

PERIOD 57

Unit 9

THE POST OFFICE
Listening


Giáo án Tiếng anh 11
I. Objective: By the end of the lesson, students will be able to listen and answer the
development of Vietnamese network; summarize the listening by writing and speaking.
II. Teaching aids: a cassette player and tape, pictures, posters, hand - outs
Teacher ‘s activities

Students’ activities

Warm - up:

(Group work)

Game: Stop the bus!

T divides the class into four

a. Find 6 things that you use to contact with your

groups.

friends.

Each group tries to find words as

b. Find 5 things that belong to a cell phone.

quickly as possible after T’s

c. Find 4 things that you can buy at a post office.
d. Find 3 names of call phone that are popular in
Vietnam.
Pre-listening:
1. Activity 1: Ask and answer the following
questions.

questions.
The group that finish firstly will
shout: “Stop the bus!” and go to
the board to write down the
answers.
If the group give the right answer,
they will get one mark.

a. Do you like talking on the phone?

The group that get the best marks

b. Is your family on the phone? What is your

will be the winner.

phone number?
c. Does any member of your family have a cell
phone? What make is it?
d. What do you think are the advantages and
disadvantages of cell phone?
* Suggestions:
(d) - Advantages: When you have a mobile phone,

(Pair work)
(Poster/ Extra board)
Ss work in pairs, ask and answer
the questions.


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you can:
+ contact other people easily.
+ be reached at almost anytime anywhere.
+ not miss any important information.

T can gives some suggestions

+ feel close to your family when you live far

away from home, go on business
- Disadvantages:
+ Don’t have much privacy
+ It’s irritating to get a call when you are sleeping
or in a meeting.
+ Cost amount of money for paying every week/
month....
2. Activity 2: Listen and repeat.
Commune (n)

communal growth

Digit subscriber

rural network

Upgrade (n)

capacity (n)

T explains new words that appear
in the listening.
Ss listen and repeat in chorus and
individually

While-listening:
1. Activity 1: (Task 1) Listen to information about
the development of Vietnam’s telephone system
over the past few years and do the tasks.
* Guiding questions:

(Pair work)
(Hand-outs)
T asks some questions and
encourages Ss to try answering

How many subscribers were there in Vietnam in the

based on their general knowledge

early 1990? How many ones now?

before they listen to the listening.

How many percent of communes in Vietnam have

T introduces the listening and


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telephone services?

asks Ss to scan the task.

* Feedback of task 1:

Ss work in pairs and underline

1. B

key words.

2. D 3. C 4. D 5.C

2. Activity 2 (Task 2): Listen again and answer the

Ss listen to the first time to

following questions:

choose the right answers and the

According to the passage, which country has the
biggest growth in the number of telephone
subscribers?
How many telephone subscribers does Vietnam

second time to check their
answers.
T corrects after the second time of
listening.

have now?
How many telephones were there in Vietnam in the

(Pair work)

early 1990?

(Poster)

How were the fixed telephone numbers changed in

Ss read the Qs and try answering

1996?

by their memory.

When did the change of mobile telephone numbers

Ss listen to the listening for the

take place?

first time to write down the

According to the passage, how many communal

answers, the second time to

post offices are there in Vietnam?

complete their answers.

* Feedback:

Ss work in pairs, practice asking

China has the highest growth in the number of

telephone subscribers.
More than six million telephone subscribers
There were only 140,000 telephone subscribers.
The fixed telephone numbers were changed from
six to seven digits in Hanoi and HCM City as well

and answering the questions.
T asks Ss to go to the board and
write down their answers.


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as six digits in other provinces.
In 2001.

T corrects.

There are 6,014 communal post offices in Vietnam.
Post listening:
1. Activity 1: Lucky number
1

2

3

4

5

6

1) China ranks second to Vietnam for growth in the

(Group work)

number of telephone subscribers. (F)

(Poster)

2) At present Vietnam has two million subscribers.

T divides the class into 2 groups.

(F)

Each group chooses any number

3) Nowadays, 93 percent of communes across

in the poster and answers the

Vietnam have the telephone services. (T)

questions.

4) Lucky number

For each right answer, the group

5) Since 2000, Vietnam has increased the price of

will get one mark.

several services. (F)

If the group choose the lucky

6) Vietnam has set up a network of 6,014 communal number, they will get 2 marks
without answering the question.
post offices. (T)
2. Activity 2: Summarize the main ideas of the
listening passage with following points.
1. Vietnam’s rapid growth in telephone numbers.

(Group work)

2. The addition of digits to existing telephone

Ss work in groups of four or six

numbers to meet the increasing demands.

to retell the main information of

3. The reduction in monthly telephone fees.

the listening based on Task 1 and

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4. The expansion of the telephone networks to

Task 2

Vietnam’s rural areas.

T asks 2 or 3 Ss to present in

* Home work:

front of the class.

PERIOD 58

UNIT 9:

THE POST OFFICE
Writing

Aims: Help ss know how to write a letter to express satisfaction/ dissatisfaction.
Practice writing a letter to express satisfaction/ dissatisfaction
Teaching aids: Picture, posters.
Procedure:
Teacher ‘s activities
A.

Students’ activities

Warm-up:

Lucky star

-T gives instructions
- Ss work in 2 groups. Each
group will take turns to
choose the number and
answer the questions to get
marks.


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Use a Picture of Danang central post office covered
with pieces of paper, on which there are numbers from
1 to 4. Ss choose the number and answer the question to
uncover the picture. For each correct answer ss get 2
marks and the piece of paper with the number they
choose will be taken out. If they have the number with
a lucky star, they will get 4 marks for their correct
answer. Then the group which can guess the picture
will have 2 marks. The one with more marks will win
the game.
Questions:
1.

Which service do you use if you want to send a

parcel to your friend?
2.

Which service do you use if you want to make a

call?
3.

Feedback:
Which service do you use if you want to have

your newspapers delivered to your house?
4.

Which service do you use if you want to send

your brother some money?
•

Picture: Danang (central) post office

Questions to lead in:
1)

Have you ever been to a post office?

1.

Mail and parcel

service.
2.

Phone call and faxes

service
3.

Press distribution

4.

Express money

transfer


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2)

What do you do there?

3)

Are you satisfied with everything there?

B.

Writing:

Pre-writing:
Act 1: Discuss some matters of the post office.

-T asks questions to elicit

Group 1 +2:

-Ss answer individually.

1. The opening hours of the post office.
2. The quality of the equipment.

Group 3+ 4:
3. The security conditions of the post office.

-Poster

4. The attitude of the staff.

-SS work in 6 groups

Group 5 +6:

discussing the matters given.

5. The prices of the services.

-T goes to some groups and

6. The punctuality of delivery of letters and
newspapers.

gives help if necessary.
-the representatives of the
group presents their opinions.
-T writes the
words/expressions ss use to
talk about the matters and
adds some more.
Feedback:
1. too late/ early…
2. good/bad/ poor quality/


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needs repairing…
3. good/ poor security
condition/ no one to keep
motorbikes or bikes/
pickpockets…
Act 2: Give model sentences:
Ex: 1)The staff here are very helpful and polite. They
are willing to help you when you need.
2) The equipment there needs upgrading. Sometimes
I needed to fax an urgent document but it was
impossible because the fax machine was out of order.

4. polite/ helpful/ rude/
arrogant…
5. low/ high/ reasonable…
6. always/ never punctual/
sometimes late/ letters and

newspapers are lost….

…
Act 3: Prepare for writing the letter:

-T asks some ss to express

3.1. Read the requirements of task 2.

their ideas in full sentences

3.2 Give useful language

and writes them on the board.

Sentence connectors:
First, Second, Third, …. Finally.
Moreover,
Furthermore,
However,…..
Note: If you express both satisfaction and
dissatisfaction, you should show your satisfaction first.

-T asks ss to read the task
carefully and translate it into
Vietnamese.
-T asks ss some sentence
connectors they may use in
the letter.

While-writing: Task 2


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After a year in the job, the director of Thanh Ba Post
Office has invited residents in the neighborhood to
write letters to him describing the quality of the
services they have received. Write such a letter, using
the ideas you discussed in Task 1.
-SS work in groups of 4
writing the letter on the

Post writing

poster.

-

Correct some writings.

-

Model writing.

-Ss may use the models
sentences in Act 2 in their
writing.

(address)
Dear Sir,

I have lived here for five years and during this time I

-Peer check

have used most of the services of Thanh Ba post office. -T corrects some writings
Now I am writing to show you my opinions of these
services. The staff here are very helpful and polite. They
are willing to help when we need. The prices of the
services here are quite reasonable, so most people in
our neighborhood use the services here. However, there
are still some matters. The equipment in the post office
needs upgrading. Sometimes I needed to fax an urgent
document but it was impossible because the fax machine
was out of order. Moreover, the delivery of newspapers
is never punctual. One more thing I want to mention is
that the security conditions of the post office are not
very good. There used to be property loss here.

-T gives ss model writing.


Giáo án Tiếng anh 11
I am writing in the hope that these matters will be
improved. If so, I believe more and more people will go
to Thanh Ba post office.
Yours faithfully,

C.

Homework:

- write a letter to show your satisfaction/ dissatisfaction
with the services of the railroad company.

PERIOD 59

Unit: 9

THE POST OFFICE
LANGUAGE FOCUS

Aim(s): Show Ss how to pronounce the sounds /sp/, /st/, /sk/, and helps Ss practise
reading correctly these sounds in the sentences. T also helps Ss to review kinds of relative
clauses.
Lexical items: words contain sounds /sp/, /st/, /sk/, and revision
Structures: Defining relative clauses and Non-defining relative clauses
Teachings aids: Pictures, handouts, posters.
PROCEDURE:
Teacher ‘s activities

Students’ activities


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1. Warm up: Name the pictures

T shows Ss some
pictures and asks them
to give the English

Zygomatic

Med ull a
oblonga ta
Atla s

Axis

Mandible
3rd Cervical vertebrae

Star

Spider

/star/

Skull

/spaid∂/

/skl^l/

2. Pronunciation:

/st/

T corrects if necessary.
T introduces the new

/sp/ /st/ /sk/: voiceless unaspirated
/sp/

names of the pictures.

lesson.

/sk/

speak

Stanley

ask

T has Ss to listen to the

speech

stand

disk

tape and then repeat

speedy

stop

dusk

crisp

best

skill

spacious

text

school

Practise reading aloud this dialogue: (page 108)

several times
T calls Ss’ attention to
these sounds in the
sentences
Ss have to recognize
these sounds in the

3. Grammar: Defining relative clauses and Non-defining

dialogue.

relative clauses


Presentation

Ex 1: Elephants who marry mice are very unusual.

T asks Ss to identify

Ex 2: My friend John, who went to the same school as me,

what kind of relative

has just written a best-selling novel.

clause the examples are.

Ex 3: Let's go to a country where the sun always shines.

(ex1,3: defining; Ex 2,4:


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Ex 4: Elephants, which are large and grey, can sometimes

Non-defining)

be found in zoos

T asks Ss to recall how

 Defining relative clauses give essential information to

to use relative clauses. T

define or identify the person or thing we are talking about

can give Ss some more

Non-defining relative clauses are always separated from

notes.

the rest of the sentence by commas.
Notes:
1. In non-defining clauses, you cannot use ‘that’ instead of
who, whom or which.
2. You cannot leave out the relative pronoun, even when it is
the object of the verb in the relative clause.
3. Non-defining clauses can be introduced by expressions
like all of, many of + relative pronoun:
Examples: There were a lot of people at the party, many of
whom I had known for years.


Practice:



Exercise 1: Explain what the words below

mean, using the phrases from the box (Textbooks page 109):
Key: 1. A burglar is someone breaks into a house to steal
things

Pairwork
T has Ss to read the

2. A customer is someone buys something from a shop.

phrases and match the

3. A shoplifter is someone who steals from a shop.

words with them. Then

4. A coward is someone who is not brave.
5. A tenant is someone who pays rent to live in a house or
flat.

read loudly the
sentences.
T asks Ss to give


Giáo án Tiếng anh 11


Exercise 2: Complete each sentence, using

Vietnamese meanings.

who, whom, or whose:(Textbook page 109)
Key: 1. who/that

4.whose


2. whose

3. whom/who/that

5. whom/who/that
Exercise 3: Join the sentences, using who,

Pairwork
T can ask Ss to recall
where to put who,

that, or which: (Textbook page 109)

whom, or whose before

Key: 1. The man who answer the phone told me you were

doing the task.

away.

Pairwork

2. The waitress served us who was very impolite and
impatient

After doing the task in

pairwork, T calls Ss to

3. The building which was destroyed in the fire has now
been rebuilt.

choose the square he/she
likes, and he/she has to

4. The people who were arrested have now been rebuilt.
5. The bus which goes to the airport runs every half an
hour.

do the sentence with
number behind the
square. (LN: Lucky)
2 5 4
3 1 LN



Exercise 4: Join the sentences below, using

Pair work

who, whose or which: (Textbook page 110)

Applying steps like Ex3.

Key: 1. Peter, who has never been abroad, is studying

T remembers to ask Ss

French and German.

to pay attention to the

2. You’ve all met Michael Wood, who is visiting us for a
couple of days.
3. We are moving to Manchester, which is in the Northwest.

difference between nondefining relative and
defining relative clause.


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4. I’ll be staying with Adrian, whose brother is one of my
closest friends.
5. John Bridge, has just gone to live in Canada, is one of
my oldest friends.


Production: Combine the sentences using a

relative clause. Use relative pronouns only where
necessary. Note that you have to use commas in some of the
sentences.
A holiday in Scotland
1. We spent our holiday in Scotland last year. Scotland is in
the north of Great Britain.(We............)
2. People live in Scotland. They are called Scots. (The

people...)
3. We first went to Edinburgh. Edinburgh is the capital of
Scotland.(We first ...)
4. Arthur Conan Doyle was born in Edinburgh. He wrote the
Sherlock Holmes stories.(Arthur Conan Doyle ...)
5. Then we visited a lake. It is in the Highlands. (The
lake ...)
6. Loch Ness is 37 km long. People know it for its friendly
monster. (Loch Ness ...)
7. There we met an old man. He told us that he had seen
Nessie. (An old man ...)
8. We then traveled to a mountain. The mountain is near the
town of Fort William. (We then ...)

Handouts
Pair work


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9. The mountain is the highest mountain in Great Britain. It
is called Ben Nevis. (The mountain ...)
10. I sent you a postcard. It was written on the summit of
Ben Nevis. (The postcard ...)